• Performance Chip Tuning

Performance Chip Tuning

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Overview

Performance Chip Tuning has a rating of 2.5 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Performance Chip Tuning most frequently mention customer service problems. Performance Chip Tuning ranks 613th among Auto Parts sites.

  • Service
    18
  • Value
    20
  • Shipping
    18
  • Returns
    16
  • Quality
    19
Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
16
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How would you rate Performance Chip Tuning?
Top Positive Review

“Worked well on my 2004 5.3 chevy”

Matt L.
2/9/24

So.far so.good worked well on my 2004 chevy avalanche 5.3. Have noticed increased fuel economy and notieably better throttle response. But I think this is a good product. Will reserve full judgement for a week or 2 but it definatley does increase performance and mpg.

Top Critical Review

“Ignores privacy laws, No physical address, Drop ships via unrelated eBay sellers.”

A B.
7/29/22

Be warned, this company is sharing customer personal information on open public forums and insulting them in an attempt to scare them away from leaving bad reviews. They also give customer personal information to third party unrelated eBay sellers, which are then used to unknowingly drop ship products, which is why they provide no tracking information or return policy for these items. So if you receive damaged products like I did, there is absolutely no after sales care and nothing will be done to repair, replace or refund the broken items. In addition they have no physical address or office location on their website, invoices or delivery confirmations. In short, this company is breaking several laws, ripping off customers and should really not be in business... sadly a lack of address or registration details makes it very difficult to take any kind of action against them.

Reviews (46)

Rating

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Other

Thumbnail of user chrisd1041
Canada
1 review
12 helpful votes
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October 7th, 2020

Bought a stage 2 chip which I immediately returned due to reading multiple review this site was a scam. Here's essentially how they operate. You the customer pay for the hope of making your car perform better with a cheap alternative. Ik because this was me.

The second you sign the terms and conditions and pay you have lost 25% - 100% of your money. One of 2 things will happen.

You will either keep the chip and it will be past the time to return it and they will keep all of your money when you realize it doesn't work.

Or if you're me you return it immediately and they hit you with a 25% restocking fee.

I would love to meet the scum running this operation and how this is legal to me is crazy. DONT GIVE THEM YOUR MONEY THEY ALREADY TOOK MINE.

Any good review about this company is fake.

Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

Definitely a competitor, who ordered from us and returned it to have an order number and leave a bad review. His false claims almost seem robotic with words like ''fake'' ''scam''. Do not trust these reviews with 1 or 2 stars, they do not reflect our business and customer service since 2007 we've proudly assisted buyers to obtain better performance with their vehicles. Just call us and we'll be happy to assist you Monday-Friday

Thumbnail of user topmoto75
Kansas
1 review
0 helpful votes
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September 25th, 2023

It's about 2x as expensive than buying one of the throttle response chips.
Despite the cost difference the immediate unquestionable performance & fuel economy advantages improvements of a pro tune. You won't sweat 5 or 6 hundred for obvious results compared to 250 for something that is sustainable etc at best. You will be much more satisfied with a real tune from livernoise or similiar.
The difference between I think I might a felt something. Opposed to the sound and smell of roasting rubber. Ain't gonna get that from a chip.
I'm confident I realize at least 50 hp difference with 89• and more when I upload and run theb93• tune.

Tip for consumers:
Maybe it does something. Maybe not. For the price get an upload tune from a pro

Products used:
None

Value
Thumbnail of user jarretts20
New York
1 review
12 helpful votes
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July 10th, 2020

The product has zero function. I have receipts screenshot the original box also conversation saved by the moron employee who admit to being high on the phone. This company is a complete scam

Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

This is a competitor making false claims. Please remove this. We do not have this person on our order list.

Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

Who leaves a review like this? ''no pcm information on board'' competitors leaving fake reviews, that's who.

Thumbnail of user mrb606
California
1 review
0 helpful votes
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June 10th, 2022

Sucks didn't get my part on the day expected had it Expedited! For two day delivery. It's been over a week! And I still haven't got my Dam parts! U suck! I want my money back clowns

Tip for consumers:
Don’t do it!!

Products used:
None I’m returning

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Value
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Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

We don't offer 2 day delivery, this person is abusing the review system. Check our website

Thumbnail of user johnm709
Georgia
1 review
21 helpful votes
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March 10th, 2016

I'm not surprised you screen your reviews prior to placing only the positive reviews on your site. I do not expect to see this on this site, so I will post it on other sites, including the BBB.
Do not buy a product from this company! The stage one chip I purchased did not work at all. Only change noticed using this product was the annoying bright blue light emitted from the device, distracting and unsafe while driving in dark conditions. It did not improve MPG or performance in any way. The company policy for returns is to be post marked by 14 days of purchase. Company also claims you must use it for 14 days to see results. In all fairness they allowed me to return 25 days after purchase at my request to give it a chance to succeed. No results noted. I returned it and they only gave back 75% of the purchase price (as per their policy). I assume they make their profit off customers that miss the 14 day window for returns or the 25% fees applied to those that do. I read mostly poor reviews and now I know why. Do not waste your time on this fraudulent product or company.

Thumbnail of user tracyt501
Texas
1 review
3 helpful votes
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August 5th, 2021

I purchased an aftermarket cold air intake system from this company was given installation instructions and they were unsatisfactory when it came to the mass airflow sensor that is to be connected to the system I was told to tape it duct tape it on there or to forcibly insert the mass air flow sensor which did not allow the space for the sensor to fit properly. When I confronted the situation they told me that they don't necessarily know every possible engine and how it's supposed to fit even though you're requested to give them a specific make model year size of engine specifics so that you can get the correct cold air intake but when it doesn't fit they tell you oh oh we didn't know it wouldn't fit all we can do is you can send it back and we can give you a refund so I have to install it uninstall it pack it back up to you when you should have known that this problem was going to occur anyways because you have to know what specifics of the motor that I'm dealing with and they don't act as if it's their responsibility to send a usable item very disappointed in the way they would deal with future businesses if you have problems they will not allow you to talk to a supervisor or anything.

Tip for consumers:
Don't they don't no if what they sale you will be applicability to you ride!

Products used:
Cold air intake

Service
Value
Shipping
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Quality
Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

This buyer did not like the installation manual we sent him, didn't want to spend more money on his vehicle by paying a professional shop to install it with their tools. Not much more we could offer him

Thumbnail of user davidk211
Illinois
1 review
15 helpful votes
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March 16th, 2016

I bought a 5psi supercharger from these people. $200.00. I installed it as per instruction manual. The supercharger worked fine sitting in the driveway with the engine off. But every time I took it out with the engine running it just kept blowing fuses. No matter what I did. It just kept blowing fuses. After contacting performance chip tuning several times. With no response! And examining the " warranty card ". I realized THERE WAS NO WARRANTY. The warranty card you are supposed to fill out is blank on the return side. So there is no place to send it to. After six weeks of the purchase the drive motor went out altogether. After Again contacting performance chip tuning. I was finally told I was past the refund period. I didn't even want a refund. Just the motor replacement. Also the rubber mount/adapter is cracking. On both sides. This is a poorly built item and there is no warranty on it. And performance chip tuning doesn't warranty. Don't buy one. Also I wrote a review on their site and of course it's not put up. They only put up good reviews. Probably their own. The supercharger doesn't work, is poorly made, and performance chip tuning doesn't warranty it. So Don't Buy One and beware of performance chip tuning.

Thumbnail of user gordh8
Canada
1 review
9 helpful votes
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June 25th, 2021
Verified purchase

They have a nice site with a compatibility filter that doesnt work it will say it works but you will get a unit that doesnt read speed rpm a/f mixture or run any of the timed comparisons function. When you finally give up and return it be prepared to be stuck with the cost of return postage and then being charged 50 dollars to restock the item. Pretty much a scam if you ask me. Im sure the guy will come around and say im a competitor making fake claims or that i never ordered his product. Let me assure you I have. Save yourself the money time and hassle just go somewhere else.

So the response since i posted this review the response is to deny it and call me a liar. I have uploaded all the emails that were sent back and forth between us including the one where you back pedaled over giving me a partial refund and were made aware that between the restocking fee and the postage I paid to return your product came to 93 dollars. Just in the interest of complete honesty I was billed 299.95 and was returned 249.95 if i have to I can upload proof of that as well. I dont expect to hear back from this rep but I have taken the liberty of uploading this review and information to other review sites and the business bureau. I have also noticed that the majority of positive reviews that were made were posted in a 6 day window. Being that the representative referred to charging me a 50 dollar restocking fee as being ridiculous I did email them and ask for my money back. No surprise they will not respond.

Tip for consumers:
DONT USE THIS SITE OR PRODUCT

Products used:
stage 4 performance module

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Value
Shipping
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Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

This person is lying. We don't charge $50 restocking fee. That is ridiculous. We have to deal with problem customers and competitors leaving bad reviews.
All you have to do is contact us and you will see our friendly customer service and we provide you with all of our products and service details. Thank you

Thumbnail of user dedwards5131
California
1 review
1 helpful vote
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December 13th, 2023

Play place, turn on laying order with this company for a colder intake. Hoping it was carb approved.
The website does not state at that specific part that it is not carbohydrated and I. Found this out the hard way.
Place the order in November 8th online was charged for to my credit card November 9th received the product November 10th.
When I caught home I called and spoke to representative of a customer service november tenth at three forty two p m.
I asked that it was CARB approved. He giggled and said no. He asked me what makes me think that it's is CARB approved. I told him when placed in the order for the specific item. His website does not show that it is not carbohydrated as he 99% of the other side. Specifically state those parts are not approved.
Is responses? "Oh well. I guess we're the 1%."
He said it's at the very bottom of their website where it's as Terms & Conditions. I have to click that link. Then scroll down and look for returns and read the fine print in the 2nd or 3rd paragraph.
I asked if I could return it. He said yes, but if you're out of two does not improve over the phone I will refuse it.
Plus you have to pay a restocking fee and pay for shipping.
I mentioned I don't mind paying for shipping but restocking on an item. I had less than 12 hours?
He said that's our policy take it or leave it.
Show the next day I paid for shipping 2 days later. Receive a credit minus restocking fee.
25% restocking fee for an item that I did not want.

Tip for consumers:
My conversation with customer service november 10th What's very unpleasant and dealing with an individual would not give it did not care about the person although other end of the line.
That was clear in his words that he spoke in and his tone.
I asked more than once to speak to a supervisor or manager and he said no multiple times.
He said if I continue this altitude, then he will refuse my return and I will get no credit.

Products used:
Non. The part That I unknowingly purchased is not legal in the state of California even though it was shipped from California and shipped within California.

Service
Value
Shipping
Returns
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Thumbnail of user jwb473
Texas
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

DISHONEST COMPANY – READ BEFORE YOU BUY
I purchased the Stage 1 chip for my 2020 Ram 1500 5.7 Hemi. I followed the installation instructions perfectly. I drove with the chip, never removing it, for 3 weeks. I saw zero difference in fuel economy or power, driving the same routine every day. I emailed the customer support for a refund; the company's site states there is a 30-day money back guarantee. After several emails, I received direction on how to return it. I packed it in the original plastic wrap and in the original box. This cost me around $13 at UPS to mail it back. Then, I got a refund for $79.99, $20 less than what I paid for it. I emailed again and inquired and was sent a link to the terms and conditions and there was a restocking fee. The terms and conditions do not apply because the chip I received was apparently defective, as it did nothing. AVOID purchasing products from this company. How can a restocking fee apply for an item that doesn't work?
This company is DISHONEST in its dealings. It sold me a product that simply flashed blue lights and then charged me a $20 restocking fee for an item that did NOTHING THEY CLAIMED IT WOULD DO. Finally, I went to the company's site to leave a review, logged in and was refused. The message said only people who have purchased the product can review it. I DID PURCHASE THE PRODUCT. They just don't want people who are unhappy with the product leaving reviews.

Service
Value
Shipping
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Thumbnail of user jasonc92
Idaho
1 review
4 helpful votes
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September 12th, 2019
Verified purchase

It's plug'n play. All I did was install a short ram air intake, and some performance plugs, and my sentra's a whole lotta fun to drive!

Thumbnail of user ronkrills
Canada
1 review
0 helpful votes
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June 20th, 2023

Plugged it in and after 2 weeks got more power.i unplugged the battery when i installed it then hooked the battery back up just to be safe

Products used:
stage 3

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaela994
Illinois
2 reviews
3 helpful votes
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September 16th, 2019
Verified purchase

I can feel the power, more torque and my car is ready to take off fast. It's everything it says it is. I am also gaining more horsepower.

Thumbnail of user triciaj69
Texas
1 review
0 helpful votes
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March 16th, 2023

Great company got a part for here and and it was great quality I will buy from here again I highly recommend this company in buying parts

Products used:
Intake

Service
Value
Shipping
Returns
Quality
Thumbnail of user raziaa2
Pakistan
5 reviews
1 helpful vote
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September 13th, 2021

The product I purchased from this... This is absolutely amazing. The UI and overall user experience is top class.

Thumbnail of user kenp493
Michigan
1 review
0 helpful votes
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March 5th, 2022

I installed the chip and ran for six months and got 19.1 mpg on my truck. I uninstalled to test legitimacy and my mpg dropped to 15.1 maximum.

Products used:
Super Tune OBD 2

Service
Value
Quality
Thumbnail of user performancec
Performance C. – Performance Chip Tuning Rep

Thank you for your honest review. We're getting bombarded with false and wrong reviews, but Site Jabber asking for money to remove them. If we don't pay, the false reviews stay.

Thumbnail of user jills1063
Minnesota
1 review
0 helpful votes
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August 15th, 2023

They sent the WRONG PARTS and stole $130 from me as they will not credit my VISA. They do not have a 60 day return policy!

Tip for consumers:
DO NOT USE THEM!

Products used:
Another vendor.

Service
Value
Shipping
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Thumbnail of user michaelm11372
Arizona
1 review
0 helpful votes
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February 24th, 2023

Product has a clean, polished finish. All hardware included. Great customer support.
Michael

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Thumbnail of user performancec
Performance C.

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