• Perfume.com

2024 CUSTOMER CHOICE AWARD

Perfume.com

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Overview

Perfume.com has a rating of 4.2 stars from 8,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perfume.com most frequently mention fast delivery, great prices, and timely manner. Perfume.com ranks 1st among Perfume sites.

  • Service
    610
  • Value
    3455
  • Shipping
    3500
  • Quality
    7681

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 77.5%
Positive
110
Neutral
5
Negative
27

Instant Feedback

129,761 reviews

119
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How would you rate Perfume.com?
Top Positive Review

“Great experience in all areas”

Angie G.
9/24/24

For a first timer ordering from this website, I must say I had a great experience. Great service and fast shipping. My items arrived in great conditions. Great communication skills with the person handling my order. Definitely ordering from this website again. 5 out 5

Top Critical Review

“Still waiting on my product”

Leonarah C.
8/30/24

I have not received my product. Why is it taking so long. I got a notification saying that it was being processed a few days after I placed my order and cannot arrive. And no communication from sender. I'm out of patience

Reviews (8,271)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1184) delivery time (112) customer service (485) web site (346) department stores (149) quality products (135)
Thumbnail of user leonarahc
Georgia
1 review
0 helpful votes
  • Send Message
August 30th, 2024
Verified purchase
• Updated review

I have not received my product. Why is it taking so long. I got a notification saying that it was being processed a few days after I placed my order and cannot arrive. And no communication from sender. I'm out of patience

Reason I chose this business:

Did not got it vía my email address

Reason I chose this product:

I have used it before and liked it

Was informative, got the product I wanted
August 20th, 2024
Verified site experience
• Previous review
Reason I chose this business:

Did not got it vía my email address

Like discounts offered
October 7th, 2020
Verified site experience
• Previous review
Reason I chose this business:

It appeared in my email

Reason I chose this product:

Liked eternity products, and decided to try Jovan today

Thumbnail of user amricaa
Texas
1 review
0 helpful votes
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October 7th, 2024

I payed for the the next day delivery already two times and it is terrible. Please don't do this. They just stole my money 3 times. I did not get the perfume yet. It's always like that they will take like 6-7 days it doesn't matter if you pay for the next day delivery. Do not recommend this page if you want to get your order as soon as possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angieg315
Florida
1 review
0 helpful votes
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September 24th, 2024
Verified purchase

For a first timer ordering from this website, I must say I had a great experience. Great service and fast shipping. My items arrived in great conditions. Great communication skills with the person handling my order. Definitely ordering from this website again. 5 out 5

Reason I chose this business:

Great reviews.

Reason I chose this product:

I used the product before and I wanted to use it again.

Quality
Thumbnail of user afntonior
Saudi Arabia
1 review
0 helpful votes
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October 25th, 2024

The perfume came with very bad quality smell it has arome like alcohol and corrosion this perfume must be replaced. Appreciate to review what I need to do for replacement

Thumbnail of user renem448
California
1 review
0 helpful votes
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September 13th, 2024
Verified purchase

Overall giving this site five stars rating. Due to all the fragrance colognes for good reasonable prices recommended site for everyone men and women you'll be satisfied for what you get.

Reason I chose this business:

Love to try new men's cologne fragrances

Quality
Thumbnail of user johns16253
Arizona
1 review
0 helpful votes
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August 29th, 2024
Verified purchase

I'll not come back and purchase here because it said 2 to 5 business days and it's been two weeks and I still don't have my product so I'm extremely unhappy

Reason I chose this product:

I like this product

Thumbnail of user donaldb2145
Tennessee
1 review
0 helpful votes
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August 19th, 2024
Verified purchase

The bottle of cologne was broken and I sent pictures as requested. Now they won't do anything about it. Just got a sorry. Just another scammer company. I suggest not doing business with them

Service
Value
Shipping
Returns
Quality
Thumbnail of user supportt10
Fragrance T. – Perfume.com Rep

Hello Donald,

Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.

Kindly note that we are verifying this internally. An update will be provided via email.

Wishing you a wonderful day!

Thumbnail of user verdelles4
West Virginia
1 review
0 helpful votes
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October 7th, 2024
Verified purchase

I'm satisfied I would recommend this web site to my family and friends the price is fair thd perfumes of a variety of scents I love that you have name brands at a reasonable price just great

Quality
Thumbnail of user arthurs845
California
1 review
0 helpful votes
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August 28th, 2024
Verified purchase

So awesome what newness come when you can smelling for years and get you on line awesome can't go the shopping malls specialty store can not find one of favorites JHL by Aramis My Older brain searches for the smell Spirit 👍🙏

Reason I chose this business:

Great 👍 trusted company

Reason I chose this product:

I had heard about new products...the pandemic cancer recovery changed life you have the greatest integrity 👍🙏

Quality
Thumbnail of user goldiel10
Iowa
1 review
0 helpful votes
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September 4th, 2024
Verified purchase
• Updated review

I have never had an issue with Perfume.com! The products arrive in a timely manner and you can't beat the prices!

Reason I chose this business:

I am a "repeat" customer :) Many years ago I tried Perfume.com just to see if the perfume was the same as I had purchased over the counter in other stores. IT IS! And is MUCH less expensive than in retail stores!

Reason I chose this product:

I've used Eternity for many years. It is one of 2 of my favorites that I wear EVERY DAY!(even if I am not leaving the house!)

Quality
I've ordered from Perfume.com before
June 9th, 2022
Verified site experience
• Previous review

I've ordered from Perfume.com before. At these prices I can afford to try new perfumes that I normally would not be able to afford to try!

Reason I chose this business:

I was getting low on Eternity Lotion and was happy to find it here at such a great price :)

I recently discovered Perfume.com and am amazed at...
December 24th, 2020
Verified site experience
• Previous review

I recently discovered Perfume.com and am amazed at the prices as well as the great choice of products!

Thumbnail of user jenniferm6309
Illinois
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Will always order from here I have never had any problems with my orders. I always receive on time and fast.

Quality
Thumbnail of user joyb676
New York
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

I love all the perfume that I have ordered customer service is wonderful It was easy to process online the course is reasonable

Reason I chose this business:

Because I love your

Quality
Thumbnail of user angeliqueg50
New York
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I ordered (2) Escada - Flor de Sol and one of the was delivered in the box but unwrapped and had greasy finger stains all over the bottle. The smell was unpleasant more like alcohol. I only purchased from here because this site was recommended. Definitely will not purchase again.

Reason I chose this business:

It was recommended.

Reason I chose this product:

The real perfume smells amazing.

Quality
Thumbnail of user robinc1404
Illinois
1 review
0 helpful votes
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October 24th, 2024
Verified purchase

Not a bad experience just not what I expected, the bottle resembles what I ordered at Ulta but not the same perfume

Reason I chose this business:

Discount not a dupe

Reason I chose this product:

I thought it was an original

Quality
Thumbnail of user glendap190
Florida
1 review
0 helpful votes
  • Send Message
October 12th, 2024
Verified purchase
• Updated review

Very good lots to choose from. I received my first order, but wasn't crazy about the scent I got

Reason I chose this business:

Saw it on facebook looked like a great deal

Reason I chose this product:

Great price

Quality
Very good lots to choose from
October 3rd, 2024
Verified site experience
• Previous review
Reason I chose this business:

Saw it on facebook looked like a great deal

Thumbnail of user renaes87
Washington
1 review
0 helpful votes
  • Send Message
October 13th, 2024
Verified purchase

It was very easy to order online! Found what I wanted in one easy search!

Reason I chose this business:

Best price!

Reason I chose this product:

Recommended by a friend

Quality
Thumbnail of user kathleaj
Alaska
1 review
0 helpful votes
  • Send Message
September 17th, 2024
Verified purchase

I like ordering my perfume here cause they ship it fast. And i love that

Reason I chose this business:

It’s my go to app for my perfume♥️

Quality
Thumbnail of user triciah274
California
1 review
0 helpful votes
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September 8th, 2024
Verified purchase

Great service but products are very very small. However you have the scents I want.

Quality
Thumbnail of user annd1584
Texas
1 review
0 helpful votes
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October 30th, 2024
Verified purchase

The company shipped in a timely manner. These companies are not the same

Reason I chose this business:

This is my 1st time using. It popped up on my mobile this morning.

Quality
Thumbnail of user melissas3612
California
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

Wonderful. Love the quick shipping and promptness of the Company.

Reason I chose this business:

They are quick on delivery.

Reason I chose this product:

Been wearing Pink Sugar for years. Love it

Quality
Thumbnail of user bonniew897
Oklahoma
1 review
0 helpful votes
  • Send Message
October 31st, 2024
Verified purchase

Never really had any problems with Perfume.com.
I would highly recommend.

Reason I chose this business:

Price and availability

Reason I chose this product:

Product descriptions

Quality
Thumbnail of user sarahh2980
Michigan
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

Took some days to receive, but came in perfect condition. No issues with delivery. Sister loved it.

Reason I chose this business:

Repeat customer. Second time and no issues. Product is as stated.

Quality
Thumbnail of user meganl779
Pennsylvania
1 review
0 helpful votes
  • Send Message
August 31st, 2024
Verified purchase

My oui charms were broken off and my sample spray was completely empty

Reason I chose this business:

Last time was great

Reason I chose this product:

Their my favorite

Quality
Thumbnail of user slimh1
New York
1 review
0 helpful votes
  • Send Message
June 26th, 2021
Verified purchase

I tried using the perfume 3 different days now and it's the same thing it didn't last for even 10 minutes. I'm very disappointed because I've recommended so many persons to this site I was a loyal customer that purchase will now be my final one.

Ok

Reason I chose this business:

Saw a link on Google a few years back and I have been ordering since..

Reason I chose this product:

Saw the reviews on YouTube and a friend of mine ordered it from another company and it last throughout the day as the review suggested

Service
Quality
Thumbnail of user marlenef40
France
1 review
0 helpful votes
  • Send Message
September 21st, 2024
Verified purchase
• Updated review

I was told you could not process the order-- American card with French address--- yet my bank showed it went thru-- then you refunded it! I ordered from Amazon-- no issues and it was cheaper!

Reason I chose this product:

My son in US likes that Royal Spyce and it was his Birthday

Service
Quality
Super!
June 4th, 2020
Verified site experience
• Previous review

Super! Very easy! Fragrancex was a nitemere to deal with and Perfume.com was much better!

Reason I chose this business:

Bad experience with Fragrance x so needed to find a better company to deal with!

Reason I chose this product:

My son likes that Fragrance!

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Thumbnail of user rony18
ron y.
Typically does not respond to reviews

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