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Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.
I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.
I love having the Direct Deposit option, I can use my card and it immediately paid on.
I received an item that was broken upon receiving it. I sent in pictures as they requested, it's been a couple weeks and they just keep asking me to submit pictures and not how to return the item. I'm paying for an item I cannot use.
I ordered 599.00 dollars worth of Xmas stuff for my kids they sent me the speakers but did not send the beats ear buds instead I got a switch case and beat earphones I have requested a return on the items that I received but they keep sending a email from a bot system saying to return the ear buds how can I return something I don't have? I'm starting to think this place is a joke below is what I received and what I ordered. How can this be messed up this bad?
Tip for consumers:
Would not recommend it but if you do decide to use them for items good luck
Products used:
JBL speakers
Hey Michelle,
We are sorry to hear you had an issue with your order. Please reach out to hello@perpay.com so we can get this sorted for you.
I have been using perpay for a year now and never had 1 complaint, I've purchased a Samsung 65" tv, a bed, laptop of top quality, shipping is fast, setting up payments is easy and the quality is awesome, I'll never use those rent to own companies again. I'll always shop here, thank you perpay
Tip for consumers:
For all you out there, who doubt perpay, give them a chance, you won't be disappointed
Products used:
Samsung 65" tv
Ge ice maker
Msi laptop
Sony play station 5
Bed with memory cooling matress
I've used perpay 4 times now, always got my products on time. And great service, will always shhere,
Tip for consumers:
You won't finde a better deal on products
Products used:
65" tv,
Bed, mattress, pillows
Play station 5 and excessories
Beverage cooler
You will never be disappointed always have what you need and want
I love it. I get all my kids Christmas gifts through them.
Perplay has finally refunded the 298.00 back to my banking account. It took less than 2 working days. I am glad of the resolution but I wish they had agents you can speak with to get issues resolved. They only had instant messages and that may take sometime before anyone responds.
This company continued to take money out of my account after I successfully paid off an item. I have been speaking to Micheal and Simon and they still have not paid me back 288.00. I will ve seeking legal counsel and will report a theft by receiving. This is ridiculous that after you pay a item off you still take money out of someone's account. I have screen shots of all conversations and yet to have my money refunded.
Tried placing order and submitted paystubs. Make more then what the item costs in a day at my work. But will say order not approved. Even tho its within my spending limit. Starting to think this is somewhat way to get money.
Products used:
None. Wont approve me.
I apologize for any confusion and wanted to offer some further clarification. Your spending limit is generated based on information on your pay stub. After you receive a spending limit your order goes to our Approvals Team. The order itself goes under an additional review process. Unfortunately, I do not have specific visibility into the basis for this decision.
As a young, growing financial platform, our goal is to be able to work with everyone in the very near future. We sincerely hope that conditions will allow for us to work with you soon & if you know differently, please let us know!
I have been shopping with Perpay for more than 3 years now and I am totally satisfied! I save my credit limit of $1800 and use it all at once during Christmas, comes in handy on those expensive electronics that the kids love!
I loved the convenience of the service that they off and also have the credit card
So I started my direct deposit information last week on the 23 of August of 2023. I decided to move forward with trying to contact someone to make sure that my deposit went into the right account even though I copied and pasted the bank info for the Perpay account. When I did reach someone they immediately dismissed me and I havent heard back from them since. All I got was a message saying they would forward the information and reach out to me quickly. Its been almost a week. I still have not heard from them. I will be pulling my direct deposit information this week if I still do not hear from you Perpay. I can afford to buy anything on your site in cash but I am choosing to do this because I want to spread the payments out.
Hi Jose, thank you for sharing your experience with us. We apologize for the delay in addressing your concerns and understand your frustration. We take this seriously and will ensure that your direct deposit information is handled promptly. Please rest assured that we value your business and appreciate your patience. Please reach out to hello@perpay.com so our team can best assist you.
I placed an order. Over $500 worth of stuff. For one, they charge for shipping and secondly they take forever to ship anything. I had already made 3 payments on the item before it even got delivered to me. That's how long it takes. They need to do away with charging for shipping when you spend a certain amount. Secondly, money shouldn't be pulled from my account until they have confirmation that the item has been delivered. I didn't even know if the item was in good condition or not so they need to stop doing that. Don't waste your money here.
Products used:
Ring security cameras. Wireless.
They say they're interest free but they fail to mention their products are almost double what you'd spend in store. I was curious and looked at a TV on perpay. It was 300 less through best buy. Just because they offer payments, doesn't make it worth it.
Tip for consumers:
Do not use unless desperate. If you are broke and can't afford to pay for something out of pocket, it's probably because you are bad at managing your finances. That would prove to be true if you utilize this app.
I've been trying to contact customer service via phone call and via chat About making a withdrawal. Of the funds that's in my per pay account. I've sent multiple emails. Sent multiple messages on the chat screen. Haven't heard back from anyone. Is anyone else having this problem? Customer service isn't the greatest.
Products used:
Tires
Hi Brodrick! We apologize for any frustration you experienced. I can see that you reached out to us on a Friday, and our team responded as soon as we were back in the office after the long weekend. A member of our team was able to schedule a time to hop on the phone with you and arrange your withdrawal request, and your funds are on their way back to you now.
I read reviews some people are saying they didn't have a great experience but I did. I turned my perpay information into my employer the payment was taking out 10/13 my product was at my house 10/15. Although the site said it would take 3 to 5 weeks. If your item is accessible at the moment and your payment info legit you will get your products in good time as if you bought it full price direct from the original retailer themselves. I love this site good job guys.
Tip for consumers:
Side Note I think using the actual site may work better than using the App alot of the complaints are about the App I went to the actual site.
Products used:
Playstation 5 Horizons Bundle
Hi Carlos,
Thanks so much for your kind words! We love hearing from valued members of the Perpay community, like yourself.
Hope you have an amazing day!
One Hundred out of One Hundred no complaints. I have referred people I really enjoy you guys
Thank you for my Credit card! It has been great with building my credit.
This service is very Reliable and dependable, and I would recommend every and anybody
I love how I have buying power and can get the things I need and want!
Reached out about an order that is showing delivered that I havnt received.they sent a pic of a box where the carrier left at a door with no other info like the door number or letter, all Perpay team member john can tell me is that I should keep my account active in order to get help. I asked for a contact number no reply! I asked abt a refund no answer it's been 24 hours nobody as reached out to me … they just stop responding to all my messages … I won't be paying for an item I don't have and at this point all I wan is my money back
Hi Charles, We apologize for the confusion with your order. We understand your frustration and we would like to help make this right. Can you please reach out to hello@perpay.com and let us know your order number so that we can look into this further? Our customer service team is available to look into this further and ensure you are taken care of.
All orders are fast and reliable. Payment are great
This company took my money and make it extremely hard for me to get it back. I paid off an item and they continue taking my money from my check and ladies and gentlemen, if you notice how easy it was for them to take your money well try to get it back. It's a Fraud. We miss you overpay so they could force you into buying something and they tell you they will deposit a small amount on your bank account but it could take three months for that to happen until you give up and just buy something stay away from this company
Tip for consumers:
Bad company
Products used:
Xbox series x
Hey there!
To clarify, we don't have the capacity to take your direct deposit. Rather, your payments are automatically deducted from your paycheck if your Perpay allotment is still active. We don't have the authorization to stop payments at this time. Please email hello@perpay.com referencing this review so that our Support team can help you!
I was so happy when I found out about perpay I went and told a lot of my friends about it I was so excited to have alittle extra spending when I needed it. Then all the people I told to check to see how much they received for a spending limit every one of them got $1000. Ea. Mine was $450. Yea I'm not excited about this at all why would I get a little amount when some one else who has a whole lot of debt I on the other hand I only have 400. In all that I owe so I've decided it's not worth my time or effort to use this app until they treat people fair then please do not waist my time
Hi Toni, thank you for sharing your experience with us. We understand your frustration regarding the spending limit discrepancy. We value your feedback and will take it into consideration as we strive to improve our services for all users.
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Sorry to hear there was an issue with the shipment of your order! Please reach out to hello@perpay.com so we can help you complete this return.