• Perpay Inc.

Perpay Inc.

Write a Review

Overview

Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.

  • Quality
    440

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.3%
Positive
390
Neutral
20
Negative
58
84
See all photos
How would you rate Perpay Inc.?
Top Positive Review

“Dylan”

Laquita G.
9/7/24

Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.

Top Critical Review

“Smh”

Melissa B.
9/23/24

I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.

Reviews (661)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) credit score (29) credit card (54)
Thumbnail of user renees596
Massachusetts
1 review
1 helpful vote
  • Send Message
August 28th, 2021

I love the convenience and the fast shipping. The various array of products are good too. The prices are sometimes marked up to 25% over cost in the stores. If the prices were lower you would have gotten a 5 star rating.

Tip for consumers:
I love the convenience and the fast shipping. The various array of products are good too. The prices are sometimes marked up to 25% over cost in the stores. If the prices were lower you would have gotten a 5 star rating.

Products used:
Electronics

Service
Value
Shipping
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Renee,

We're so glad to hear you've enjoyed your Perpay experience so far!

I'd be happy to address our pricing. Our prices for most items are generally comparable, but they may be higher than a typical retail store as we provide the unique shopping experience, offering top quality products with the convenience of paying over time.

While there is a small convenience factor, we do not charge interest on purchases and ship the order after only one payment!

That said, as a financial platform, we always encourage our customers to choose the purchasing option that is most comfortable for their own financial situation and goals

Thumbnail of user jeffq395
New Jersey
1 review
6 helpful votes
  • Send Message
May 27th, 2023
Verified purchase

The main issue I found with Perpay is everything is twice the cost of the item's value. I understand a markup is required to maintain their overhead, but a 100% markup is considered bad practice and downright taking advantage of your customers. I have learned a valuable lesson to be patient and make an account and have money deposited like you would be Perpay. You won't get the item immediately, but you won't be the sucker that bought something over price. Avoid the credit card; by all means, they charge you 28 percent and maybe more on the balance owed at the end of the month, per their website. After reading majority of the reviews on here I could tell you that it is user error and not Perpay for some of these issues. Use Afterpay, and you only pay what the items are worth in multiple payments

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!

Thumbnail of user brendab534
Texas
1 review
11 helpful votes
  • Send Message
December 7th, 2019

Customer service sucks! They apparently don't have a phone. They never answer and if you leave a message they never call. They will not talk to you by the telephone. I do not know where these people are and they will not communicate. They have my account so screwed up I can't even place an order. And they leave it that way. These people apparently don't care about customer service!

Thumbnail of user christophert1221
Texas
1 review
0 helpful votes
  • Send Message
November 17th, 2023

I was approved for 825.00 and I ordered 400 and was ordering the rest for and they came out n said I had to make more payments before they could give me credit then why do they approve on a limit when they don't go buy they want to come and buy but ho by what they send to people...

Tip for consumers:
They suck

Products used:
Some

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Christopher, thank you for sharing your experience. We apologize for any confusion regarding your credit limit. We appreciate your feedback and will use it to improve our services. If there's anything else we can assist you with, please let us know.

Thumbnail of user colinb459
South Carolina
1 review
2 helpful votes
  • Send Message
November 7th, 2023

Been using Perpay for about a year now and haven't had problems up until this point. Somebody hacked into my account and placed orders under my active shipping amount making the orders ship instantly without having to change direct deposit info. When questioned about it I get sent to a succes team where I'm still waiting for a response and the orders the scammer placed have already shipped

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Colin, thank you for bringing this issue to our attention. We apologize for the inconvenience you've experienced. Please know we take account security very seriously as we understand the urgency. Please reach out to our team with your account details so we can look into this for you.

Thumbnail of user melvinl90
North Carolina
1 review
1 helpful vote
  • Send Message
November 8th, 2022

The 1st item I received from perpay it wasn't a smooth transaction but I've made 3 purchases after that and have not had a problem since. My only issue is the non existing customer service department. Every communication is through email and that to me is not a good thing.

Products used:
Playstation 5
Air conditioner
Refrigerator
Mattress
Laptop

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Melvin,

We appreciate your feedback! It looks like your order was released for shipment on 11/4, and marked as delivered on 11/11. The shipping timeframe for next generation consoles can be a bit longer due to high demand for the console, but you received your console within a week. All shipping expectations are defined on the product page for your reference ahead of purchase.

If there's anything else we can help with, please let us know!

Thumbnail of user kameronw9
Colorado
1 review
5 helpful votes
  • Send Message
November 22nd, 2021
Verified purchase

Im annoyed I've used this company a lot the last 2 years. So I was excited when they had the Playstion 5. That I can't seem to get anywhere. So I ordered it back in October and they told me it would be 6-8 weeks before its ship to me. Which I'm kinda ok with. Im getting a Playstion 5 digital. The thing I don't get is. That I got a email telling me. That since I'm waiting so long. Im getting a upgrade to the Playstion 5 disc version. I really don't like the disc version. Im thankful for the upgrade but it's not what I ordered. When I emailed them and told them I rather have the digital. I was told that they're sold out of the digital and that's why I upgraded. So telling me it's for my patience was a lie. Also why approve and let me make two payments to turn around and say they're sold out of what I ordered. At this point I think it's a scam and they will tell me soon they don't have the disc version. I'm not please and this needs to be taken care of!

Tip for consumers:
Do not use

Service
Value
Shipping
Returns
Quality
Thumbnail of user dh848
Illinois
1 review
1 helpful vote
  • Send Message
December 2nd, 2022
Verified purchase

I've submitted a deposit. It shows in deposit history but is not connected to my credits or accounts and my order is still saying need payment. Basically they have my 101$ but is saying they don't have it. I have screenshot of deposit history

Service
Value
Shipping
Returns
Quality
Thumbnail of user deron.gray30
Texas
1 review
5 helpful votes
  • Send Message
August 26th, 2023
Verified purchase

Can't get any info on my tv shipping! I've made 4 payments and was sent an order tracking number on the 11th of aug today is the 26th and it still hasn't shipped and they don't know or won't tell me anything. I have sent multiple emails and they tell me nothing but they are waiting to hear back from their distribution partner! I even asked how do I get a refund and they told me nothing g but waiting on distribution partner. I dont know how to get my product or a refund on the money they have taken with nothing in return.

Tip for consumers:
That it would take forever to ship the product

Products used:
TCL 4k TV

Service
Value
Shipping
Returns
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Deron, we apologize for the delay in shipping your TV. We understand your frustration and are actively working with our distribution partner to resolve this issue. We appreciate your patience and please reach out to hello@perpay.com so we can help track down your shipment.

Thumbnail of user amberj275
Minnesota
1 review
3 helpful votes
  • Send Message
August 20th, 2021

This was the worst online purchase experience in my life. My bag is not authentic and there are no returns. I would not recommend purchasing anything from this company. You cannot verbally speak to anyone everything is thru email. It's a ABSOLUTE NO FOR ME‼

Tip for consumers:
Don’t

Products used:
MCM BAG

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Amber,

We can assure you that all of our items ship brand new and 100% authentic. The MCM bags are shipped with their original authenticity card and dust bag included! We understand your frustration, but we unfortunately cannot accept returns from specific designer brands, such as MCM.

If you have any further questions, we would be happy to help! Feel free to email us at hello@perpay.com, and a member of our Support Team will assist you.

Thumbnail of user ohj5
Georgia
2 reviews
9 helpful votes
  • Send Message
April 22nd, 2022

Signed up. Placed order. I believed that they would only deduct from my paycheck once. Turns out the onlly payment method they accept is garnishing your wages. I cancelled the order 5 minutes after placing the order. Only they didn't cancel and just changed the order number. I received a package from Best Buy. What a night mare. Customer service does not exist. No response from customer service. No phone number to call.

Tip for consumers:
Stay away from these cons stay away from these scammers

Products used:
shipping back to Best Buy

Service
Value
Shipping
Quality
Thumbnail of user speersming
California
1 review
2 helpful votes
  • Send Message
November 28th, 2023

Yes, they are nice to give me a line of credit. But never did I know that the stuff they selling are either refurbished or counterfeit. I had 2 purchases.1st one was a robot vacuum, I didn't say anything but got it replaced through warranty. 2nd time was 2 bottles of perfume which I later found was fake. How did I found out, it was very obvious, packaging seems sketchy and UPC code wasn't recognize. And yet, I was being charged for double the price of the items. Help support refused to send return label and I was told there's nothing they can do. They report to credit bureau saying I was late. There is no resolution to this issue so far. I will never purchase from Perpay again.

Tip for consumers:
Be wary of the high end items that you’re trying to purchase . They might be refurbished or counterfeit.

Products used:
Robot vacuum . Burberry Brit (HER) and Carolina Herrera ( Good Girl Gone Bad) perfumes .

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Ming, thank you for sharing your experience with us. We apologize for any inconvenience caused. We take product quality seriously and will address this issue with our team. Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so! If you have any further concerns or questions, please don't hesitate to reach out to our support team.

Thumbnail of user mollyf118
Michigan
1 review
7 helpful votes
  • Send Message
April 20th, 2023

There was an issue with one of my payments with my payroll, because you have to use payroll not a bank account, and because i missed ONE payment, they revoked my WHOLE payment history stating "It was over 30 days past due" When it hadnt even been 14. So they reported it to the credit company early even though i paid them the same day. Customer service is always a week late or never at all as well. Dont trust this company

Products used:
Laptop and 55'' tv

Service
Value
Shipping
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Molly, Perpay operates solely through payroll direct deposit. We make it easy to shop & pay over time through easy, automatic payroll deductions!

Making payments via direct deposit allows us to not charge fees or interest, and is what helps you build your credit while shopping. Please reach out to us at hello@perpay.com so our team can best assist you!

Thumbnail of user terrenceg45
Texas
1 review
8 helpful votes
  • Send Message
November 16th, 2021
Verified purchase

It's so crazy to me that you make your payments but you have to wait 6 to 8 weeks for your stuff. I ordered a ps5 and now I have to wait 2 mounts to get it. So they are going to have 8 payments from me before I would even get a chance to enjoy the product. I definitely would not recommend this site to anyone. You would do better just saving the money and waiting cause that's what your going to be doing anyways.

Tip for consumers:
Don’t do it..it’s really not worth it

Products used:
PS5

Service
Value
Shipping
Thumbnail of user shawnl403
Florida
1 review
0 helpful votes
  • Send Message
October 25th, 2022

I have a perpay account and they have been constantly emailing me for business. Well, I am now skeptical, so I checked the reviews and I am glad I did. Sounds like this company is fraudulent as advertised all over the internet.

Tip for consumers:
Do not use this website

Products used:
Playstation 5

Service
Value
Shipping
Returns
Quality
Thumbnail of user mistyt99
Louisiana
1 review
0 helpful votes
  • Send Message
October 2nd, 2023

I had made a pay purchase of an Xbox one series S 512 GB. After I realized it wasn't what I wanted, I asked to send it back. Asked for a box and still haven't received it. Also haven't gotten my payments back. Advice! Stay away from this site!

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Misty, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience. Please reach out to our customer support team and we will be able to resolve this for you.

Thumbnail of user nycweb14
New York
1 review
2 helpful votes
  • Send Message
July 22nd, 2023

Business is when you make money same time providing your customers a good product.
Perpay business is based on ripping off people who is already in a situation with money or debts. Example of the deal of the week on perpay, 1 box of Bandages with 40 assorted pcs in the box. Price is $2.20 plus shipping. Looks good? NOT really $2.20 will needs to be paid x20 times because the final product price is $37.99 plus $5.99 shipping fee. They dont care about amazon who sells same product but with 80 assorted pcs for $3.17 one time payment. Feels like the owner paid a lot of money for his/her education because you can't come up with such brilliant business plan otherwise.

Tip for consumers:
are you an idiot already or were recently about to become one ?

Products used:
NONE

Value
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Anton,

Thank you for sharing your feedback with us. We apologize if our pricing structure seemed confusing. We strive to provide transparent information regarding our products and pricing. We appreciate your suggestion and will take it into consideration for future improvements. If you have any further concerns, please contact our customer support team at hello@perpay.com.

Thanks!

Thumbnail of user jessicamayers2018
New York
1 review
1 helpful vote
  • Send Message
September 5th, 2023

Over priced. And won't return anything. Told me because I broke the seal to a hairdryer I couldn't get a refund. And if they do they will only give you credit. The hairdryer is $25 at Walmart they charged me $71.

Products used:
Hairdryer

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Jessica, thanks for sharing your feedback. We apologize for any inconvenience caused. Please reach out to our team at hello@perpay.com so we can look into this. If you have any further concerns, please let us know.

Thumbnail of user grannysgrace
California
1 review
11 helpful votes
  • Send Message
July 11th, 2023

Everything is at least 75% higher than average & after I paid them off they won't stop taking my direct deposit & have not returned my money. They come up with excuses about why WHEN or IF they respond & customer service is bad. AVOID!

Tip for consumers:
Just don't use them. It's not worth it. Way overpriced and they try to force you into purchasing again by not releasing your money.

Products used:
Mixer, Bread Machine

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!

Thumbnail of user jenniferr429
Alabama
195 reviews
359 helpful votes
  • Send Message
December 12th, 2018

This site is supposed to allow you to lease products. After putting all my information in and being approved, I could not shop. The site was down. Now I am scared this is a fraudulent site. Found this site on Facebook.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Jennifer! We are very sorry to hear that you were having difficulty accessing our site & hope this issue was resolved for you. If you're still experiencing issues, please email us at hello@perpay.com so we can troubleshoot this with you!

Perpay currently has over 1 million users & has recently received the PACT Enterprise Award recognizing us as Philadelphia's most impressive Technology Startup in 2018. We hope to have the opportunity to work with you as well & are happy to address any concerns you may have about our program!

Thumbnail of user jermained40
Georgia
1 review
7 helpful votes
  • Send Message
September 19th, 2023
Verified purchase

I return the play station I got through perpay and this company has refused to refund me or credit my account I have reached out to them several times through Visa chat and text message and this company has refused to reply back to me. They did one time with a reply saying that they will get back with me in 3 to 5:00 business days and it's been over 7 days now and this company has refuses to comply. At this point legal action will be taken.

Tip for consumers:
Please stay clear this company.

Products used:
I had a PS5 and return it to the company and they have not credit me back yet

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hey Jermaine, Sorry to hear that you had an issue with your return. Please reach out to our team at hello@perpay.com so we can look into this. If you have any further concerns, please let us know.

Thumbnail of user shanec393
Florida
1 review
0 helpful votes
  • Send Message
December 30th, 2022

Just used this for the first time after hearing about it. Just put in my DD info and I was done. It's otw. So far so. I just wish they had more men's jewelry and designer wear. I love the concept and I don't have to worry about the automatic payments while building my credit which I am in the process of doing now.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Please feel free to request that with our Commerce team by messaging the Perpay team at help@perpay.com.

While we cannot say for certain when the product will be added to the site, our Commerce team reviews these suggestions on an ongoing basis and adds to the site based on availability and popularity.

We encourage you to keep an eye out for our weekly emails highlighting new products added to the site! Inventory updates & new products are added to the catalog on a daily basis

Thumbnail of user jaquesh
Mississippi
1 review
4 helpful votes
  • Send Message
April 19th, 2023

I have been making payments since the first week of November for $1,112.27 for $52 a week. I supposed to have been made 20 payments and it's April and they are still taking out my my check. When I went back to look it, it shows 2 different payments amounts been taking out for that one item. Scamming

Service
Value
Shipping
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Jaques, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Please reach out to hello@perpay so our team can best assist you.

Thumbnail of user savons
Alabama
1 review
4 helpful votes
  • Send Message
October 17th, 2023

I was approved for 600 dollars a few months ago.I never took the the credit that was given.Recently I applied agin for credit and was approved for 1000 dollars and they wouldn't accept that offer they still insist I take the the 600 dollars. I told them that's not right I should be able to take the new offer of credit.so the customer service was exceptionally rude and not empathetic at all. I declined the offer and told them I'll do business elsewhere since I'm not valued…

Tip for consumers:
Horrible Company Exceptionally Horrible!!!!

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Savon, we apologize for the negative experience you had with our customer service. We understand your frustration and we apologize for any inconvenience caused. We strive to improve our services and we appreciate your feedback. If there's anything else we can assist you with, please let us know.

Thumbnail of user raymondn253
North Carolina
1 review
0 helpful votes
  • Send Message
September 27th, 2022
Verified purchase

I've been waiting on my package for weeks, PerPay provided the wrong Tracking number and I still haven't received my package. The customer support is terrible and I'm paying for something that they don't even have the tracking to. What is going on. The tracking that was provided to me was for someone else, I went to UPS who stated that the package weighed about 0.30 ounces and wasn't a TV the also stated that the shipment had a completely different name and address and was shipped from Amazon.com. I need answers as to why I can't get support from y'all in finding out where the TV is and when it will be shipped. I would appreciate if y'all can express ship it as it's been way too long.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user perpayt
Perpay T.
Typically responds within 5 days

How do I know I can trust these reviews about Perpay Inc.?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Perpay Inc.?