• Perpay Inc.

Perpay Inc.

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Overview

Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.

  • Quality
    440

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.3%
Positive
390
Neutral
20
Negative
58
84
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How would you rate Perpay Inc.?
Top Positive Review

“Dylan”

Laquita G.
9/7/24

Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.

Top Critical Review

“Smh”

Melissa B.
9/23/24

I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.

Reviews (661)

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Reviews that mention popular keywords

customer service (99) credit score (29) credit card (54)
Thumbnail of user vincentg566
New York
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

This is my first time using Perpay and I must say I love it! Also was approved for the Perpay+ card and it's been great. It's helped with getting my score up.

Quality
Thumbnail of user calvinm261
Kentucky
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

Quick,easy always on time, good quality products and builds credits I been with perpay for over a year now no problem I would recommend this company to anybody

Reason I chose this business:

To build credit

Reason I chose this product:

It's the stuff I want or need

Quality
Thumbnail of user jefferys538
New York
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

I like the way they get the order ship out and it helps you build credit

Bout my order

Reason I chose this business:

Cause it’s a real site

Reason I chose this product:

Cause it’s real

Service
Quality
Thumbnail of user danielles1441
Pennsylvania
1 review
0 helpful votes
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May 4th, 2024
Verified purchase

I love perpay because yes it may cost a little more but it make it easier for people that struggle and can't afford things out right. Great selections and good quality.

Reason I chose this business:

Payment arrangements and credit reporting

Reason I chose this product:

A lot of the products I choose were gifts for family

Quality
Thumbnail of user infinityone87
Washington
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Talents payments promises to give back and never does extremely high interest and prices they have a 0% interest but there prices are three times the amount and they have extremely poor customer service Zee is such a horrible representative.

Products used:
Electronics

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!

Thumbnail of user shaffim
Illinois
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

My credit card blocked due to some online fraud transactions which are declined too and never charged. Still they keep the block on card for almost 1.5 years and every time when contacted, they just say no ETA on resolution or progress when the card will be active. I even got into a call to review transaction once and they made the card active but within few hours, again the card is blocked. Upon calling, they said the card is either lost or stolen but I do have the physical card with me. Am tired of keep following with them for almost 1.5 years. The team is getting changed and they don't even know what's the exact issue or how to handle these of work. Every time you call, new people picks the call, take time to verify the account and finally say, its under review and get back via email but no communication from there until you call back or email. Answers are template based and looks like they just put on hold and do other things, may not be a priority for them but should understand from customer level priority. Shows the staff inexperience and lack of knowledge or interest and do just for call purposes. Recent email conversation with them, got a reply that prepay review team is working on it and get back via email, as usual template. Being prolonged time, either they should make active the card to see if any more fraudulent transaction happening again or replace with new card which is never used else without which, this never ends. I wish they should resolve this soon as possible

Initially went well with minor issues like changes to account information and verification with respect to account but very worst experience with their credit card support team giving just the template answers to get back but never come back until you try doing so.

Reason I chose this business:

Prepay offered a credit card backed up by direct deposit which help to make payments on time and not miss the payment due date for additional charges.

Reason I chose this product:

Not often to buy merchandise but the credit card offer they gave is excellent option for someone who need a credit card with no or better score but with consistent salary.

Service
Quality
Thumbnail of user antoniow133
Georgia
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

It has been a flawless experience so far. No issues they send money to my card out of my check and it goes straight to the card and the money is available to use right away.

Quality
Thumbnail of user alicyns
California
1 review
0 helpful votes
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May 3rd, 2024
Verified purchase

It's a great way to raise your credit. After you pay off your first item, you get interest free purchases. It helped a lot through Christmas. I have the credit card too.

They handled my situation immediately, and were very friendly.

Reason I chose this business:

I read reviews.

Reason I chose this product:

It was stuff I had been wanting to purchase.

Service
Quality
Thumbnail of user derrekp5
Pennsylvania
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Literally everything I've ordered through Perpay has been great! Delivered in a reasonable amount of time and I love the affect it has on my credit. Highly recommend this service to anyone who has issues with credit

Thumbnail of user kats305
Wisconsin
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

The whole process was super easy, the credit line is generous, and the products are abundant and top shelf quality.

Reason I chose this business:

I was curious about the program and how it would help my credit as well as give me some shopping fun.

Reason I chose this product:

My PC was 5 years old and becoming obsolete

Quality
Thumbnail of user georginab101
Michigan
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

The products have been great and it's very convenient to get products without paying up front

Reason I chose this business:

I love the overall experience and the products that they have. I also like that it helps build my credit

Reason I chose this product:

It’s product I need for my household or myself and can get what I need right away

Quality
Thumbnail of user miless119
Colorado
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Effortless. Painless and overall quality company helping get the items you need and repair your credit if that fits your criteria. Shipping is outstanding, always come sooner than expected and boxed for your convenience. 10 stars if that was an option

Thumbnail of user brantleyb8
Washington
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I've used Perpay a lot now. It's super easy and convenient, but there is a massive price increase on items purchased. This is essentially the loan interest worked into the cost rather than the payments. Some things are almost twice the cost of buying them in full through a regular store. But if you'd prefer to pay a little bit over time and are okay with the costs, it's well worth it.

Thumbnail of user eddies478
Texas
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

We love Per pay. There are so many items to choose from for your home living and outdoor living. Their products are top line. When you don't have the money to buy things you need for your home you can get it here and pay in payments. Yes everything is a little more pricey BUT it comes in handy when you need it right then n can't run to the store to get. I have one downfall so far and that is not having certain items I really needed and Loved. Ex. The Huggies wipes,laundry crystals,and fabric softener. I wish they wouldn't had taken those off. I also wish they would add things like bleach and pinesol. I also wish there was more of a selection of clothes and shoes and cheaper sunglasses purses jewlwery ECT. Not everyone can afford Gucci and Michael Knorrs items. But overall I love Per pay and really glad I came across those site. Thank you PERPAY

Quality
Thumbnail of user randim130
South Carolina
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Listen, I enjoy the concept of Perpay and the many things they offer. Even though on most of the items I wouldn't personally do a "buy now pay later" type transaction on, I still appreciate the concept. However, the user experience and the design of the app is… well… horrendous. I still feel like it's 2008 ( i was born in 2002). I don't know what it is but the UX/UI of the site needs a huge upgrade and a little more TLC to that department that's over app design and how everything looks. It doesn't have to be anything over the top but just even small changes make a difference.

Thumbnail of user nicolea1527
Indiana
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

This app is amazing and very convenient. It comes in a very nice timely manner

Reason I chose this business:

Products are really nice

Reason I chose this product:

It's products I really like

Quality
Thumbnail of user carieb26
Oklahoma
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I love being able to buy large items with Perpay. Having it taken out of my check makes it easy. The only issue I have is I have been a customer for a year and a half purchasing many items and paying them off, yet I have never been offered the Perpay credit card. I have met their qualifications and still nothing. They give you very little information and no way to ask questions.

Thumbnail of user lakeas1
Arkansas
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

I make my payments on time on my account because someone else that lived inside my household wasn't making their payments they won't let me order anything and that's not fair I'm dissatisfied because I have nothing to do with somebody else's account

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Lakea. Unfortunately, the Approvals Team will not process orders to an address where a past due user resides. We do apologize for any inconveniences this may cause. If you have any further questions, feel free to reach out to our Customer Success team at hello@perpay.com.

Thumbnail of user lindab6267
Florida
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

I like the quality. Everything thing I have got has work great.and Everything.

The rv I paid for had a hard time setting it up.

Reason I chose this business:

I like they.

Reason I chose this product:

They work with me and they help with what I need.

Service
Quality
Thumbnail of user gaylem344
Missouri
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

I did a payment plan for a really expensive watch and paid it off in the middle of paying that off I ordered a few other things and after I paid the watch off I had a limit of $1100 only owing $200 on my other order and they are telling me I can't order anymore until I make a few more payments like I'm so confused I've already paid off a $600 watch and most of my second order so I'm confused why I'm being punished as if I missed payments when I have not missed one payment….

Didn’t give me really any information

Service
Quality
Thumbnail of user tameshad1
Texas
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I buy stuff for my kids on this app and I like the fact that they report to the credit bureau in good standing this gives you an opportunity to fix your credit and they let you buy if you have bad credit so I give 10 stars for giving second chances...

Thumbnail of user nikkolec4
New Mexico
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

Trying to fix my credit as well as get a few things and Perpay was there to help!
Credit score went m up and real quick!
Really enjoy their service and products. Thank you for all you do!

Reason I chose this business:

My friend from work told me about Perpay. I used it and we both got a 100 dollars to shop with

Reason I chose this product:

Christmas gifts and birthday gifts for my son

Quality
Thumbnail of user chrisi62
Texas
2 reviews
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

What I needed at the time and absolutely love paying through direct deposit.

Reason I chose this business:

The convenience of payment and credit building.

Reason I chose this product:

Just moved into my apartment and these were items needed.

Quality
Thumbnail of user jasonh2749
Texas
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

It works, stress free, with direct deposit, there is no worrying,

Reason I chose this business:

Stress free

Reason I chose this product:

Needed them

Quality
Thumbnail of user mariav1961
New Jersey
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

My grandson is a really great kid I know everyone thinks their kid/kids are the greatest but MY Grandson actually is n I wanted to get him the new PS 5 n could not afford to buy it out right so thru Perpay I was able to gift my grandson his PS 5 n improve my credit score... 5 STARS

Quality

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Thumbnail of user perpayt
Perpay T.
Typically responds within 5 days

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