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Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.
I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.
Love my experience would recommend others pay back is great
Bc it builds your credit
Referred by a co worker
Great no hassle. Report to credit on time. Good tv product
Good options
I have a great experience with you guys always get my delivery. I really appreciate you guys. Thank you.
I've been ordering from this company since 2017 and they are amazing especially the customer service.
Perpay is great to work with, and so so easy. It's a great way to get new things and be able to spread them out over time.
Ordered for a gift for my daughter's new apartment and she loved it. I love Perpay, everything I have ordered have been awesome.
Absolutely love love love perpay, I don't know what I would do if there was no more perpay, has saved my butt a bunch of times
I bought 2 Apple pens and a iPad case. Come to find out there where not compatible. Never open never used. I still was charged not only the shipping free plus 10 dollars plus a 10% restocking fee. Horrible to rip people of knowing they already don't have the money or they wouldn't be paying double to get the things. STAY AWAY!
Tip for consumers:
Stay away!
Products used:
None I sent them all back and still was out of almost $100 dollars and I have to pay it so it doesn’t affect my credit score. Horrible Horrible people
Used Perpay in the past never had any issues my recent order my 70 inch tv took eternity to get delivered. Not at all Perpays fault but I was continuously told that it would delivered the next day order was placed on the 12/28. I didn't receive my tv till 1/31. I unboxed the tv today because I haven't been home since it was delivered no visible cracks tv seems pristine when I turn it on tv is completely damaged. I waited over a month for this tv and I finally get it and it's broken. 😡
Hi Brittany, thank you for sharing your feedback with us. We apologize for the delay in delivery and the inconvenience caused. Please reach out to our customer support team so that we can assist you in resolving the issue with your TV. We appreciate your patience.
I love perpay! So far no major problems. Just don't like that you can't speak to a live customer service representative.
I ordered very small things a couple of times just to try it out but I no longer shop with them because everything is over priced. I just use the credit card now for building credit.
Products used:
I ordered a yoga mat and some head phones
Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!
Had this account created years ago and never used it then all of a sudden two days ago I get emails about bank accounts being added and a purchase being made. I quickly signed in and saw two bank accounts added from people I do not know and an item purchase going to someone else again, that I do not know. It says shipping address cannot be changed without contacting support and yet there is no paper trail of anyone reaching out to them in the chat which makes me suspicious that this was all done internally by someone who works for the company. I asked to have this investigated immediately and my personal details removed and account closed but no response. It's clear someone has access to my personal information and yet NOTHING is being done about it
Hi Janelle, we apologize for the inconvenience you've experienced. We take this matter seriously and will investigate it thoroughly. Rest assured that we prioritize the security of our customers' personal information. Please send us a message with your account details so that we can assist you with resolving this issue.
I enjoy the service and the merchandise but I don't like the fact that when it's time to reorder that the orders are getting declined or they're not getting approved and they say they're going to send you an email and an email number comes so it's very unprofessional to have the client waiting to find out why their account was not approved
Spent about $15,000 with them on big dollar items and never missed a single payment and they take longer and longer to ship every order I make...advertise I'm in active shipping status which means supposed to ship soon as order is made and it still takes a week to get order rolling and customer service is clueless with the same answer every time...I recommend Fingerhut before these guys cuz they lost me as a customer for taking way to long to ship
Products used:
PlayStation 5, Nintendo switch, Xbox series x
Hi Chris, we apologize for any inconvenience you've experienced with our shipping process. We strive to provide timely service and will investigate this matter further to ensure improvement. Thank you for your feedback and we appreciate your loyalty.
I paid my last money's owed and tried to cancel my account/PerPay + subscription I guess is what they call it prior to December. I have now been emailing back and forth with the (I believe to be automated) customer service for over 2 weeks now. There are very helpful instructions on how to cancel your account, except when following the instructions... there isn't an actual link to click on like the instructions state. The picture is of their most recent email to me and my reply.
Tip for consumers:
They never have the products you order, you go through the whole process and then after they get your first payment they send you an email stating that item is out of stock, but now we have your money can we send you this instead. Then you have to go through a couple weeks long event of trying to cancel that order and get your money back. This is why I ended (or tried to) the account with them.
Products used:
I bought gifts.
Hi Renee, we apologize for the inconvenience you've experienced with our customer service and the cancellation process. We understand your frustration and will work to improve our instructions. Your feedback is valuable to us, and we appreciate your patience. Thank you for bringing this to our attention.
They are a great company to work with very easy to use system has helped my credit tremendously.
I had accidentally purchased an item and their team helped me to get the issued resolved. I was very happy.
Hi Stephanie! We are so happy to hear that you had a great experience with our customer service. Thank you for your support and we look forward to working with you in the future!
Ordered my son a PS5 for Christmas. Of course I did not open it before Christmas. He opened it Christmas day; it will not read and download the discs. We were advised to return it since it had such a major flaw right out of the box. There is no customer service phone number. All I can do is complete an application to return the unusable product. Someone named Leo emailed me to say my application to return the item was under review. I have no place to return this item Does anyone have a return address? I don't care about free shipping. I need to return this so I am not charged for a PS5 that doesn't work.
Hi, I'm sorry to hear about the issue with your PS5. We understand the frustration and apologize for any inconvenience caused. Please provide us with your order details via dour live chat at hello@perpay.com so we can assist you in resolving this matter promptly. Thank you.
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Hi Pamela, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Please reach out to our live chat at hello@perpay.com and our team can assist you further.