• Perpay Inc.

Perpay Inc.

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Overview

Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.

  • Quality
    440

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.3%
Positive
390
Neutral
20
Negative
58
84
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How would you rate Perpay Inc.?
Top Positive Review

“Dylan”

Laquita G.
9/7/24

Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.

Top Critical Review

“Smh”

Melissa B.
9/23/24

I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.

Reviews (661)

Rating

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Reviews that mention popular keywords

customer service (99) credit score (29) credit card (54)
Thumbnail of user tyreshag
New York
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I love it always on time with delivery service and all

Thumbnail of user pennyd231
North Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

It has been great I always get my order in a couple of days

Thumbnail of user yvonnec542
Arizona
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Always a wonderful experience with any representative

Thumbnail of user michelleb4942
Maryland
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Awesome items great for expensive things and comes out of your check.

Thumbnail of user mariap3107
New York
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

There's no actual interest, but the prices are raised. It's extreme.

Thumbnail of user brendolyng
Florida
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

The items I receive are very good items.Quality means everything to me.

Thumbnail of user rowenap24
New York
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I was able to furnish rooms in my home without feeling a financial burden. Great quality items.

Thumbnail of user raymondb1045
California
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Got my first computer for college and plus credit score has increased

Thumbnail of user bonniem1125
North Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Love this app. Order here all the time. Get a little too carried away

Thumbnail of user florencec156
New York
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

It's good but I wish we had more payment options and longer

Thumbnail of user trenaa16
Texas
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

Excellent opportunity to purchase items for my family.

Thumbnail of user staciw67
Kentucky
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Online shopping very convenient and easy. I always receive my order in a timely manner.

Thumbnail of user melissaf1431
Florida
2 reviews
0 helpful votes
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April 11th, 2024
Verified purchase

Great service and fast delivery. Love all the products

Thumbnail of user deirdreb94
South Carolina
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

Satisfaction. With all products ordered, have recommended per pay to friends and family.

Thumbnail of user kennethf864
Washington
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I've had nothing but positive experiences with this company. Would recommend highly to anyone

Thumbnail of user maril21
Nevada
1 review
8 helpful votes
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May 3rd, 2019

I've been using perpay for over 2 years. I've ordered a sofa, washer and many household items. I even ordered an iPhone, with no hassle. No hidden fees and everything is presented before moving forward on the purchase. I gave 4 stars because their shipping can be extremely expensive on larger items. They do give you more credit with the more you buy. It's a great alternative to credit cards.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Mari, we're so happy to have you as one of our valued Perpay members!

If the shipping price for an item ever has you concerned, please reach out to a Customer Success team member via live chat or by emailing hello@perpay.com so we can make sure it's not a mistake! We pride ourselves on providing our users with making budgeting for larger purchases affordable, simple and easy!

Thumbnail of user joannek184
Arizona
1 review
10 helpful votes
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January 23rd, 2021

I purchased a computer through them in December 2020, I received it and was happy, 4 days later it stopped working, then the only means of contact them for any support is through email, there is no means of speaking with a live person even through there "chat" services, which is a joke! I get the return label, I return the computer, I receive the replacement a few weeks later. Again, excited to get my new computer set up and ready to go. 4 days later yup you guessed it stopped working! Contacted them through their crappy means of communication and 2 weeks later I finally receive a return label, but they are refusing to refund my purchase, they will only give me credit back onto their site, and I now refuse to do business with them ever again!

Tip for consumers:
Don't use this site!

Products used:
I purchased the Lenovo gaming computer

Service
Value
Shipping
Returns
Quality
Thumbnail of user matthewb1726
North Carolina
1 review
4 helpful votes
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June 30th, 2022

While i understand that the service would be expected to have somewhat higher cost for having installments on items, the prices of items on most items are at least double what you would get anywhere else by paying directly to the merchants. If you're ok with this, go ahead and use it, they do deliver and fundamentally the service does what it says. Be aware there is no live customer service, and it takes at least a day via their messaging system to get back with you. The messaging system that seems to be made to look like a chat system is not. Takes the same 24 hours to get an initial response and sometimes just as long to get subsequent responses related to your questions. Customer service is very sup par for today's world. I have used perpay in the past for a few years and realized how much time and money i'm wasting by going through them.

Tip for consumers:
check retail prices for items you're looking at on their site and weigh the value of the service. most product prices are inflated disproportionately.

Products used:
electronics

Service
Value
Shipping
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so.

Thumbnail of user true.funk.soldier319
Pennsylvania
1 review
0 helpful votes
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October 28th, 2023

So I applied for Prepay and was approved with a spending limit. I then went through the checkout process with an item I chose and all the was left to do was add my direct deposit information and they said they would ship my item. Before I added the DD info, I changed my mind about the item because I wanted a different one instead, so I cancelled the order. Doing so put my spending limit back to the original amount, as I expected it to. Then, I went to checkout with the item I actually DID want to purchase and they denied me? The price was the same amount as the first purchase too. This company makes no sense when it comes to their decision making process. What a joke!.

Tip for consumers:
Nope

Products used:
None

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Shawn, we apologize for any confusion or inconvenience you experienced with our checkout process. We appreciate your feedback and will review our process to ensure a smoother experience for our customers. Thank you for bringing this to our attention.

Thumbnail of user tonyab94
Arkansas
1 review
7 helpful votes
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December 9th, 2019

This is my first time using PerPay, but so far I'm very satisfied. I was able to make a large purchase and they broke it into 8 affordable payments that are routed into my payment account from my paycheck. It's a great idea for people who have bad credit or no credit or even if you don't want to pay outrageous interest on your credit card. You have to follow the directions carefully to set up the payment process, but if your company uses a payroll service like ADP, it's super easy. Just don't forget to stop the payments after you've paid the balance. They shipped my order after the first payment. That's why they need our SSN. What if someone doesn't finish paying for their purchase? Then they have a right to report it to the credit bureau.

Thumbnail of user sarahm3324
Missouri
1 review
0 helpful votes
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December 23rd, 2022

They took 91 dollars out my check but never sent out the things I order then changed the price to 46 weekly I talked to someone but they ignored me they need a phone number to contact people cause this form of communication is not proper!i want a refund!

Tip for consumers:
They like to rob you and take your money and not even see what they did

Products used:
None I wanted the headphone set

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hey Sarah M., Allow us to take a closer look at this for you. Please reach out to hello@perpay.com. Thanks!

Thumbnail of user cleop26
Virginia
1 review
1 helpful vote
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January 4th, 2024

I ordered a samsung tv and two additional cameras for my blink. Perpay sent the incorrect address to bestbuy who shipped my package to a denver colorado address. I contacted perpay and they are not responding. Last time i spoke to someone they told me i need to get a policy report. I went to the prescint and they told me i can not file a police report b/c the company is in the wrong and should fulfill the order. I am yet to hear from perpay. When you call them they dont answer and the customer support at *******@perpay.com is the worst.

Products used:
i have used them for years, got thrown through a loop when they just up and shipped my package to denver.

Service
Shipping
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Cleo, we apologize for the inconvenience you've experienced with your order. We understand your frustration and we're here to help. Please provide us with your order details via email at hello@perpay.com, and we'll do our best to resolve this issue promptly. Thank you for your patience.

Thumbnail of user micoleh2
Michigan
1 review
4 helpful votes
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January 12th, 2023

This is the worst site ever! It say the shipped and delivered my perfume set but I still never received and customer sucks, I did get to open up a claim with ups and the Apple Watch I ordered came but it don't work, I've even went to purchase a new charger thinking it was that and it still doesn't work! A waste of money!

Tip for consumers:
Don’t order !!

Products used:
Never received perfume set and Apple Watch doesn’t work.

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hey Micole, We are sorry you are having an issue with the products you ordered. Please reach out to help@perpay.com and we would be happy to help you resolve this issue.

Thumbnail of user ibrahimam8
New Jersey
1 review
0 helpful votes
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December 29th, 2022

I ordered Escentric Molecules 01 eau de perfume but they sent me a fake one it doesn't even last 1 hour on me.The one I purchased from Lucky scent used to last for days.It probably came from a flea market seller

Products used:
Perfume

Service
Value
Shipping
Returns
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

We are sorry you are having an issue with the items you purchased through Perpay. All of our items ship brand new and are 100% authentic. Please reach out to help@perpay.com and we would be happy to help you resolve this issue.

Thumbnail of user sergios191
Connecticut
1 review
5 helpful votes
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December 24th, 2021
Verified purchase

I have bought a bunch of things from them and always got great service. I have been able to get items when I didn't have enough money to get them from the store. Prices are what to expect when not buying direct and on time.

Service
Value
Shipping
Quality

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Thumbnail of user perpayt
Perpay T.
Typically responds within 5 days

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