Overview
Perpay Inc. has a rating of 4.4 stars from 1,434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card and direct deposit. Perpay Inc. ranks 24th among Discount Shopping sites.
It's a great service for people living payday to payday. It also allows people to shop from home with broken down payments.
They make the process of buying more easier and you have a variety of selections to choose from.
I have purchased several items through Perpay. This is an easy, hassle free, convenient way to purchase items. I have the ability now to buy things that otherwise wouldn't be able to. For example, I surprised my son with a top quality drone for his birthday. I love the convenience of the payments being directly deposited from my employer on payday. I don't have to worry about forgetting a payment, and I am able to pay extra when I want.
The customer service team is outstanding. Many online shopping company's have poor support, but Perpay has prompt, helpful, and empathetic people who are ready and willing to help.
I had an issue with a payment from my employer and Rob and Steven helped me fix the problem. They emailed back right away and we corresponded back and forth through the day and evening I'm so grateful to have suck an awesome experience in resolving my issue. I will remain a loyal customer with all of my online shopping purchases.
It take you all entirely too long in the Customerservice department to respond to text and emails. You have to wait days and days and days and days for a response that needs to change… you all have customers waiting too long to get an answer for something so simple…
Perpay has helped me with big expense items for my children birthdays, Christmas, and back to school. I would definitely recommend.
Them earrings look like a nose ring are made for a new born baby not what I expected at all
Thanks for letting us know! We are sorry to hear that the item you received is not what you were expecting. A member of our team has reached out to you to help with this. We look forward to hearing back from you!
I am very upset my item was scanned delivered on May 4 according to tracking by a person named Carl and it has not been located.
We are sorry to hear about this! I can see that you have been in contact with a member of our team and they are currently in contact with our Distribution Partners regarding this order. We appreciate your patience and will be sure to update you as soon as we hear back from them.
Able to purchase products and pay at an amount that is affordable to your budget.
I receive everything that I order very fast I don't have a problem with my order at all I have found such amazing products.
Ship times can be slow but the payments and service times are really good
I'd rather give it direct payment from my bank then have to submit form to employee
Thanks for sharing this feedback! At this time, we operate through payroll direct deposit, which is a payment made directly from your payroll system each time you get paid by your employer. We understand that convenience matters, and we’re always looking for ways to improve the setup process. If you have any questions regarding how to set up payments, or, if you would like more clarity on the matter, feel free to reach out to us at hello@perpay. Com – we’re happy to help!
I Enjoying Getting The Items I Need And Being Able To Pay Over A Period Of Time. I Think That's Very Convenient.
Thanks
I Was Able To Get Some Information On How To Return A Item If I Changed My Mind!
My package was stated it was delivered but I never received my package and nobody from Perpay will respond to my emails or anything despite the fact I have contacted fed ex and told them my package was not received yes it may have been delivered but someone stole my package from my porch before I even got home from work so someone needs to do something about it this is ridiculous nobody is taking accountability for my package and I'm still having to pay for some thing I didn't receive
Thank you for bringing this to our attention! We understand how frustrating it is when a package goes missing, especially after doing everything right. We'd love to get on top of this as soon as possible – a team member has reached out to assist you with the next appropriate steps to take for your lost/stolen order. Please respond to their message, and they will gladly assist you from there!
Perpay has helped out a lot on my credit merchandise and most of all the credit card
I do a lot of my online shopping using Buy-Now-Pay-Later (BNPL) installments such as Klarna, Afterpay and Affirm (to name a few), and PerPay is another option. There is a decent selection to choose from but expect to pay FULL RETAIL price PLUS shipping and local tax as they have their own network of distribution centers they pull their inventory from. It looks to follow the same model as Fingerhut who also tend to sell their items at full retail price. And there are no free shipping options if you purchase past a certain amount. They do offer some incentive of discount if you purchase higher priced items but that's all I've seen. The items are genuine and not fake (or at least, the one order I placed and received a couple of years ago through Perpay was genuine). And you have different payment options to choose from based on how often you receive your paycheck in which they are deducted from your paycheck, not from your bank account.
The other BNPL companies have stores and brands that use their services and you can take advantage of any sales and discounts those stores/shops offer along with any free shipping incentives once you meet or exceed a certain purchase amount.
I tried using PerPay again and placed an order. Everything seemed okay until almost a week later when I got an email saying the item I ordered was out of stock. They further stated they tried checking their other distribution channels but could not find any available. They did ask if there was another item similar in price I would like to order but I found nothing else (I wanted to pay full price for) and requested to cancel my order. So, maybe that was a sign I should look elsewhere.
I want to use PerPay more often but again, I prefer not to pay full retail every time along with shipping. I use other BNPL companies like Afterpay or Klarna as I can find better deals. I will only use PerPay if there are brands or items that will always be full price or close to full price no matter where you shop and I really want to it have now.
We really appreciate your honest feedback and are sorry to hear about the out-of-stock issue and delay in communication. That’s definitely not the experience we aim to provide. Our team is constantly working to improve how we update product availability and respond to customer requests in a timely manner. We also appreciate your feedback on pricing and shipping options— while, the prices listed reflect our commitment to offer a no-interest, no-fee buying experience, it’s important to us to receive this input as it allows us to further improve the services we provide. Regarding your current conversation with us; our team is currently working through a large volume of customer outreach at this time, but we will get back to you as soon as possible! Thanks for your patience.
Unable to reach someone in regards to payroll issue and making a payment
Hi there, thank you for bringing this to our attention! We're so sorry to hear that you're experiencing payroll issues, and that we have not been able to get in touch to assist with making a payment. I'm happy to report that a team member is now in touch with you regarding this issue, and is happy to help with next steps to ensure a payment can be made. Please respond to their message and they will take care of the rest from there!
It's helping me with my credit and with getting loans and I shop like a million air
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback and are sorry for any delays you've experienced with our customer service. Our team is committed to improving our customer service process, and your feedback helps us do just that. If you need further assistance, please reach out to us at hello@perpay.com—we’re happy to help!