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Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 days
Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.
I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.
I think that you guys should be more transparent about the customer having to change the amount paid to you after cancellation. If I do not make changes to my payroll then the money will still be taken out of my check. You let us know up front.
One particular guy was nice nasty but other than that everything was good
I’m a tech person
I have absolutely love dealing with Perpay! They have provide me a way to be able to get things that I want and need without the stress and headache of trying to empty my own pocket. They have been perfect to deal with.
They were very helpful and able to resolve
I love the fact that it comes out of my check and I never miss it
They were goods or gifts that I wanted to get for my family
I had a high ticket item I just couldn't afford all at once. It was simple and convenient came promptly and I didn't have to even think about the payment!
My sister loved it and always told me I should try it out.
I've been with perpay for almost a year and my experience is awesome.
I can purchase nice quality and don't have to all it at once.
I want to say thank you for being there for me
Buy now pay later
Quality and comfort
You get exactly what you pay for, comes straight out of your check, and it's no hassle don't have to worry about if you have the money for it because it's coming straight out of your ADP and I love it and ima continue to use it and suggest other people as well to use it because it is a good way to build your credit while getting something you like!
Because I was referred by a friend and ever since then I been using it frequently and I love it now, I was skeptical at first but it is totally legit!
Because it’s things I need/want so why not get it if I can get it straight from my check with no hassle or late fees
Absolutely the easiest online purchase return I've ever experienced. I was worried because I was in the hospital with heart issues and was outside of the window in the return policy, I didn't even have to tell them I was in the hospital. I wish al companies were this easy to deal with.
Products used:
Scooter electric
I have made several purchases with PerPay. I always receive my items in a good timely manner. I have order some high end products and I have not been let down yet!
It was a change of address and they contacted me right away
I initially joined because it said it helps build your credit score. Now I am here for the great things I can purchase by paying installments and credit building!
Things I want but can't go buy straight out the store for the amount they cost.
Very helpful and attentive. I have always felt good with the assistant that is given and always have been assured that whatever I am having issues with are taking care of with no stress to me
Last test for about 4 months I was doing chemo and out of work so I couldn't pay on my account. Soon as I went back to work I paid it off, was granted a credit card but they won't allow me to use my $1500 credit limit. I have been a long time customer and had hard times.
They just kept telling me they are not giving me my credit I worked hard to build
I was gonna buy another item. But it asked me for all the payroll stuff again. I already did that. And don't want to do that with every purchase.
Thought I would give it a try. I love the card. It’s the marketplace that has me confused
PerPay gave me the option to purchase items that I needed to fix my home. While I was fixing my home and making on time payment, PerPay was also fixing my credit at the same time. It is a win win!
I received a damaged microwave. I has a great experience with their customer service, even though the process was lengthy, they got the damaged microwave back and sent me a new microwave that was not broken. It took a little longer than normal but they got the job done
The oayment options
I needed them to fix my home
Ive enjoyed my experience so far! Everything I've read is pretty clear and consistent. I like the idea of paying through direct deposit as oppose to manual payments. It's helped made me more responsible!
Perpay is easy and a great way to purchase high priced items and pay over time.
Great products.
Using the Per Pay card has changed my shopping experience. Allows me to purchase things from anywhere and also gives me the option of making several payment instead. As long as it is used sparingly it also helps build credit by adding an additional payment history..
Convenience
I recently moved into my house and had nothing. Now just a little over six months later, I've been able to feel up my house, to make it home. I really appreciate Perpay for giving me this opportunity. You guys are truly changing lives.
You guys have me a $1800 spending limit
I needed most of these products for a new house
They have no contact number to call and for every person that replies back to you through email they repeat the same thing and it's a process to get your money back. Would not recommend plus it did nothing for my credit.
Not helpful
My card constantly gets declined. I have been told what not to use card on. Purchasing a movie off of Amazon was not on that list and now my card is possibly blocked... I respond and try to get info from message received and shows nothing. I can't get a response from the support team and I have called numerous times only to be hung up on...multiple times.
Horrible
Wanted to build credit
It's a movie I wanted
Hi Constance, we're sorry to hear about your frustrating experience. We understand the importance of timely and effective customer support. We'd like to address your concerns and ensure a smoother experience moving forward. Please reach out to us directly at hello@perpay.com so we can assist you further. Thank you for your feedback.
My experience with perpay has been great i get purchase items on a payment plan that works for me and my budget the money comes directly out of your paycheck so you don't even realize it until you have paid for the item. Perpay also gives you credit limit increases
I had to contact
I chose perpay because it is an easy way to purchase big ticket items
I chose the products because i could not afford to buy it upfront so i use perpay. The items are good quality
Her pay has gave me the experience of having what I wanted and building my credit at the same time with small payments
I chose prepay ment because they gave me a chance to build my credit along with enjoying my purchase at the same time
Entertainment
Right off the bat I was given $600 credit limit to shop. Then after I made my first purchase I was offered a $500 credit card I could use anywhere. Pretty amazing. Prices are rather high but payments are pretty cheap.
Customer service response is quick and very helpful. Explained step by step how the process would work.
I can't get credit anywhere. But this was one way of getting to buy the things I love.
I love their credit card service. Like no other company.
Hi Cody, thank you for taking the time to share your feedback with us. We're glad to hear that you found our customer service team helpful and that our credit card service has been beneficial for you. Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!
Stuff always gets here fast, easy as heck to pay. And before i know it ive gotten every game console and tons of games for em and i dont make a lot!
It works with my employer
I love video games.
I opened a secured card with perpay and set up my direct deposit and had money taken out twice. Which is fine except I never received my card. First card was set to arrive by 4/14. Never came. I submitted a ticket and put in for another card and still nothing. I'm writing this on 5/8 with no idea if I'm ever going to get a card. Now all I have I a statement showing how much money I paid into this card I do not have access to and that isn't reporting the balance. Wish I never joined.
Hi David, we're truly sorry to hear about the issues you've experienced with your Perpay Credit Card. To clarify, our Credit Card is not a Secured card and operates like a Credit Card that you make payments on through direct deposit payments. Your feedback is important to us and we'll do everything we can to resolve this matter promptly. Please reach out to our customer service team for immediate assistance. Thank you.
I have only been a customer since November of 2023, but, so far the experience has been good. Only one minor hiccup when a product was no longer in stock but y'all were able to get a comparable replacement. I also appreciate the Perpay credit card to rebuild my credit. I like the fact that the payments come directly to you from my paycheck so I don't have to worry about missing payments.
Tried to order a specific sewing machine for my wife and after I made a couple payments and it hadn’t shipped yet, we found out it was no longer available, we were able to get a comparable replacement with customer service assistance.
Big purchases made easy is the best way I can describe it.
My wife and I love technology.
They keep giving me notices I owe when I do not. I paid them off and they closed my card a while back. Now they keep sending me notices I owe more. I don't even have the card anymore. No one responds back. The bed frame I bought already split. The dresser broke some. All with regular use. Nothing extra. I tried to get items they said they have. Sent me the wrong thing. I'd just be careful with them.
No one messages back now that I don't buy anything else from them.
To try to get my credit up.
I needed them asap.
Hi Dorothy, thank you for sharing your experience with us. We apologize for the less than desired experience you've faced and would like to look into this matter further. Please reach out to our customer service team at hello@perpay.com so we can assist you with resolving these issues. We appreciate your feedback.
This is helpful when you don't have the money for everything all at once. Makes it affordable and able to take it directly out of your check.
Something wasn’t delivered and it was replaced per their accommodation for the item. It was refunded and replaced per my order.
It was convenient for my large family
It was necessary needs for my family.
Gain trust and grow your business with customer reviews.
Hi there, we're sorry to hear about your experience. We apologize for any inconvenience you encountered. Please know that we take customer feedback seriously and will work to improve our processes. If you have any further concerns, feel free to reach out to us at hello@perpay.com. Thank you for bringing this to our attention.