• Perpay Inc.

Perpay Inc.

Write a Review

Overview

Perpay Inc. has a rating of 4.1 stars from 661 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay Inc. most frequently mention customer service, credit card, and direct deposit. Perpay Inc. ranks 9th among Discount Shopping sites.

  • Quality
    440

Proactively asks for customer feedback

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 83.3%
Positive
390
Neutral
20
Negative
58
84
See all photos
How would you rate Perpay Inc.?
Top Positive Review

“Dylan”

Laquita G.
9/7/24

Best customer service I have ever experienced. He was so patient and understanding. He went out of his way to help get my problem resolved. If we had more people like him transactions online would be more enjoyable. Thank you for being awesome.

Top Critical Review

“Smh”

Melissa B.
9/23/24

I had a better review for you guys, but you guys messed it all up. I updated all my information and you guys still manage to mess it up now I have to wait two more weeks in order to get what I need at this point I don't even want it anymore.

Reviews (661)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (99) credit score (29) credit card (54)
Thumbnail of user dadanea
Florida
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

My experience with Perpay has been nothing but great. The things that i ordered always comes on time annd everything always look nice and neat.

Reason I chose this business:

Because it’s best for me

Reason I chose this product:

Because I trust the products, doesn’t look cheap and great price.

Quality
Thumbnail of user rosezitam
South Carolina
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

The best out the rest because it come out before you get ur money

Quality
Thumbnail of user kays630
Nevada
1 review
0 helpful votes
  • Send Message
May 3rd, 2024
Verified purchase

I really do love this! I'm able to get my son his birthday and Christmas gifts and I'm able to pay weekly with my paycheck. It even helped my credit go up since I've been making my payments on time 🥰 Thank you Perpay!

Quality
Thumbnail of user jamiet573
Washington
1 review
1 helpful vote
  • Send Message
May 3rd, 2024
Verified purchase

I was in discussion with a rep about how to continue to make payment since I was switching employers, it was a call I made in advance knowing I was switching. Rep didn't know what to do and was researching options. Finally after a few week span I had a payoff resolution, and in the meantime issued me a late payment mark on my credit report and refused to remove it when I inquired about it.

Explained above already

Reason I chose this business:

It was an option through old employer

Reason I chose this product:

Something easy to aquire in payments directly from paycheck, so it was convenient.

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Jamie, we apologize for the frustrating experience you had with our representative. Your feedback is valuable to us and we will address this issue internally to ensure better service in the future. We appreciate you choosing our business and product for its convenience. Thank you for bringing this to our attention.

Thumbnail of user derekj105
Indiana
2 reviews
0 helpful votes
  • Send Message
May 3rd, 2024
Verified purchase

Prepay opens up a great opportunity to build credit and show payment history it's perfect! You choose what you want, pay small payments to build history/credit that simple. Plus the direct deposit works out great no need to worry about a late payment! 🤩

Reason I chose this business:

To build payment history and credit!

Reason I chose this product:

It’s something I really wanted to own.

Quality
Thumbnail of user shamekiaj3
Georgia
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

Everything was perfect. My husband loved it. And it's so pretty!

Service
Quality
Thumbnail of user candiceb311
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 10th, 2024
Verified purchase

It is great to get the bigger things I need for the house and make small payments and don't have to worry about it.

Reason I chose this business:

O'Reilly auto parts offered it.

Reason I chose this product:

I needed larger appliances for my house

Quality
Thumbnail of user genesisn13
Illinois
1 review
0 helpful votes
  • Send Message
May 3rd, 2024
Verified purchase

I have purchased a few things from Perpay and ive loved everything ive received EXCEPT my cast iorn set. The set came w 3 pans and 2 of them were broken. I tried to reach out to CS and nothing, your company does not make it easy to connect with someone in these areas. I continued to try different ways to contact someone and finally i got someone, he told me to email the pictures of the broken pans etc and i did but no one ever got back to me. Now my new issue with a purchase im currently trying to make is it shows once im done choosing what i want, the amount that will come out of each check and then once approved its giving me a different amount(higher), this has never happened to me with previous purchases.

The explanation is in my customer review

Reason I chose this business:

To help boost my credit score

Reason I chose this product:

Things i needed

Service
Quality
Thumbnail of user angelab3285
Washington
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

I purchased a laptop through Perpay. The payments came out of my check automatically, ensuring that payments were always on time. It helped boost my credit score and my credit amount was raised with them (my buying power) super quick! I love Perpay!

Reason I chose this business:

Easy website... No hassles... And their products are awesome!

Reason I chose this product:

I chose the laptop because it was highly rated and the payments were really affordable!

Quality
Thumbnail of user brookec312
North Carolina
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

Perpay is amazing! I had perpay for a year before I started using it and why did I wait so long? I love the flexibility of the payments coming out of my check and the products that they have. My only con is that the products are a little overpriced but the products are legit. I have the perpay credit card too and I love it!

Quality
Thumbnail of user jevaunc
Illinois
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

Everything was good for about 6 months. I have a credit card and they report to the Credit bureau. Just recently I ordered AirPod pro on 4/20 it is now 5/2 and I have yet to receive item or even receive a timeframe for the order. I have spoken with chat support 4 different times and nothing has been resolved. I keep getting they will contact Distributing partner. They have taken money for the item but yet no answers. The support team must do better! This is a great app that can do some good for people but the downfall can be the customer service. Another company will come along and be better at it. I was a happy customer until this happened!

It has been very bad. Not consistent. No answers. Just waiting around.

Reason I chose this business:

To improve credit score

Reason I chose this product:

For my children; all gifts

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Jevaun, we're sorry to hear about your recent experience. We understand your frustration and apologize for the delay in resolving your issue. Please know that we do not have the capacity to take your direct deposit. It is directly deposited to your Perpay account from your employer's payroll. Only you are authorized to make adjustments to your direct deposit information in your payroll. We are not directly affiliated with your employer. Instead, your payroll sends your direct deposit payment on your pay day to your unique Perpay payment account. We appreciate your feedback and will work on improving our service to better serve our customers. Feel free to reach out to our customer support team at hello@perpay.com and we would be happy to assist.

Thumbnail of user toddw766
Illinois
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

Everything was very easy I bought a television. It was great. All I had to do was just set up direct payments.

Quality
Thumbnail of user yvettef214
California
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

The whole process is great and easy, it's the getting the additional funds back that is not easy and is very frustrating. I am still waiting

Service
Quality
Thumbnail of user andreae527
Wisconsin
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

Have had a great experience with Perpay! Customer service is prompt and very helpful, the option to pay over time for larger items has made it a lot easier to make ends meet. Appreciate the service and would recommend it to friends/family

Worked with customer service a few times since I backed a member— each time their reps were very helpful, fast to act, gave clear resolution and were wonderful about keeping me informed along the way. Very much appreciate the amazing service!

Service
Quality
Thumbnail of user jessicad2196
Colorado
1 review
0 helpful votes
  • Send Message
May 3rd, 2024
Verified purchase

Prepay is a really good to have its not all about getting merchandise you could also get a credit card they only charge interest once a month not everyone you use like those other credit cards they might not have everything you want but they got good electronics..

It was about the ho laptop and it went great

Reason I chose this business:

I choose prepay to stay up with my credit since I got bad credit and I needed a ho laptop for my son and some ipods for my daughter and this is the sire that came up was prepay.

Reason I chose this product:

I choose the product cause it was for my kids n did not have the money at the time n there birthday was coming up..

Service
Quality
Thumbnail of user mellisat8
Virginia
1 review
0 helpful votes
  • Send Message
May 21st, 2024
Verified purchase

Always have what is wanted or needed or contact you letting you know item is out of stock and gives you the option of adding another item of equal value.

Reason I chose this business:

Convenient and dependable

Quality
Thumbnail of user lakyshaj
Michigan
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

If i have a credit od 1313 why can i use that to pay off my balance i have paid more than i have they never give you updated you just keep paying and paying and paying and then you have this huge credit balance which they use so that you can buy more merchandise.

not satisfied with the way they handle no phone number to contact them just email it just highway robbery

Reason I chose this product:

I like the product they are name brands

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Lakysha, thank you for sharing your feedback with us. We apologize for any frustration you've experience. Please feel free to reach out to our Customer Support Team at hello@perpay.com for further assistance with any concerns that you are having.

Thumbnail of user calvinm265
Texas
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

Fast and easy to shop and receive items! Also like the easy payment method and, it helps to build my credit.

Reason I chose this business:

Easy to apply for and be excepted

Reason I chose this product:

Needed items

Quality
Thumbnail of user stellamm
Florida
2 reviews
8 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

It's very easy to establish your account, very easy to shop, very easy to pay, excellent customer service!

Changing my direct deposit on the website never works

Reason I chose this business:

I was referred

Reason I chose this product:

They’re the same products that you buy online and in the stores

Service
Quality
Thumbnail of user phaqvons
Virginia
1 review
0 helpful votes
  • Send Message
May 2nd, 2024
Verified purchase

For anybody who don't want to pay cash up front and want to build a credit and also love having stuff and you had to pay for it all the way right away and you pay it off for time this is it.I love it life save an help me build credit an my lady 5stars for me can't tell you how many times. I been looking for a chance to start over/improve well this is it an not one of the fake reviews.I work at Amazon an it's wonderful having a second go at things.

Reason I chose this business:

Credit builder...fast delivery an accurate from everything that I seen nothing broken nothing missing or got wrong... item was always of that stuff I ordered

Reason I chose this product:

Get stuff I can't/don't wanna pay outta of pocket for an build crazy credit

Quality
Thumbnail of user carriec637
Rhode Island
1 review
0 helpful votes
  • Send Message
April 25th, 2024
Verified purchase

I have been a customer of Perpay for 3 years now! They really do make it possible to afford big ticket items if you don't have or want to pay the full price upfront. They do charge a little more for their items but in all reality, the little bit extra they charge is still cheaper than the interest rate on my credit cards! I use them every Christmas for my 4 kids gifts and none of us have been dissatisfied so far! The best part is, is that you don't have to have impeccable credit to get approved, Just a source of verifiable income and your good to go! Thank you Perpay for making my kids and now granddaughter's Christmases extra special 👐👐

Thumbnail of user natashaj212
Virginia
1 review
0 helpful votes
  • Send Message
May 3rd, 2024
Verified purchase

I have been dealing with Perpay since 2020 and they have not let me down yet. If I had a problem with a merchandise they corrected the problem by sending me a replacement or refunding my money. I love them as they help my credit score increase as well.

Reason I chose this business:

I wanted to see if it was true that my credit score would increase and it has and I love that I don’t have to spend a lot on money at one time

Reason I chose this product:

Furniture and electronics

Quality
Thumbnail of user sammyh96
Georgia
2 reviews
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

The support needs to be way more better! Really need to have a 1-800 number to talk to somebody would make Perpay a lot better to use.

No number to call just contact through email!!!

Service
Quality
Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Sammy, thank you for sharing your feedback with us. Please note that due to a high volume of customer outreach at this time, we are directing all inquiries to our live chat or email at hello@perpay.com. Feel free to reach out through that channel and we would be happy to assist!

Thumbnail of user cassidhea
Arkansas
1 review
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

First let me say they've never let me down before. But this just felt ridiculous, I ordered the computer and I received it, when I ordered it, it didn't have any specifications on graphics, the graphics were completely horrible. Worst I've seen since 2013 a few days later when I had time, I figured I'd submit a refund request within minutes of placing the request it got automatically denied Due to it being out of the packaging. I'll be paying off the rest of what I owe and not using this app again unfortunately.

Thumbnail of user perpayt
Perpay T. – Perpay Inc. Rep

Hi Cassidhe, thank you for sharing your experience with us. Please know that the return information for each item can be found within the product description on our website! Most laptops must be unused and in new condition with the Factory Seal still in place for all applicable items (i.e. Electronics, Fragrances, Unmounted Tires, Motorized Bikes & Scooters, etc.). If you have any further concerns, please feel free to reach out to us at hello@perpay.com and we would be happy to assist.

Thumbnail of user nicolei740
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 8th, 2024
Verified purchase

I normally would give you all a 10 if possible BUT I and giving you a very low grade because I have an account with you and my account is being paid down faithfully from $2600 to $400, my sister whom used my address for a short time but she is now in default on her account you all are holding me accountable for her actions so now I'm unable to order anything until she is caught up on HER account. That's not fair to me at all

Reason I chose this business:

I choose Perpay because it was easy, convenient and helped me so much.

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user perpayt
Perpay T.
Typically responds within 5 days

How do I know I can trust these reviews about Perpay Inc.?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Perpay Inc.?