I will agree that I originally bought a basic package. Shortly after, I received a pushy upsell call. Evidently, I agreed to additional services but thought I was getting an email to review. Fast forward, they are relentless, in order for it to go away I paid the balance. I asked to be removed from all future communications. These folks don't understand what that means. How are they still in business based on these reviews and on Google. In my opinion they run a scam.
This company called asking about posters which we purchased from last year. This year I was instructed not to purchase them this year as we could get them for free else where. So, when the call came in I let them know I would not be purchasing this. Next thing I know posters arrive so I refuse them and send them back with UPS. Now we keep getting harassing phone calls asking us for the UPS tracking number ( your company sent it,so you should have it) and now I'm getting told that our account will go into collections if we don't pay! Our office doesn't have your product it was sent back!
I contacted Personnel Concepts twice, for ordering and then again with questions. Laura with Personnel Concepts was very helpful and answered my questions, and advised me where to locate additional information for meeting the requirements for posting the Labor Laws. I signed up for the 1 year of Law updates to be sent to me when laws change also, takes the worry out of this process. Received the posters today and I am pleased with them! Will write a review again in a year to rate the Law Update service they provide.
Thank you
This company is a scam. I had them call my family business even screaming and demanding we need to buy their posters and threatening that we will get fines. We actually did buy all their stuff for years until we found out they were just scams. They used to make us feel scared and we kept buying their stuff we couldn't even fit anymore posters on the wall because of how many times a year they would call the business telling us we were going to get in trouble if we didn't get the new posters. I'm glad we did our research and got rid of them. They are the worst thing ever!
Hello Maria,
We take your feedback seriously and are committed to addressing your concerns. Our intention is to provide valuable compliance solutions, and we regret any miscommunication that may have occurred. We want to assure you that our calls are quality-reviewed, and our agents follow strict guidelines.
We appreciate your honesty and would welcome the opportunity to discuss your specific situation further. Please contact our customer service at Customer_Relations@personnelconcepts.com so we can address any further concerns you may have.
Personal concepts called us and offered to send us are updated employee posters. After calling me back twice to ask me to increase the services and saying no they did it anyways. Once we realize this we asked for the refund which never happened and they sent us to collections. Beware.
Hello John. We are very sorry to hear about your negative experience with our company, and would like to work with you directly to resolve this matter to your satisfaction. Our goal is to provide businesses with an outstanding customer experience, while helping you comply with ever-changing laws and regulations. We would greatly appreciate you giving us the opportunity to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com
This company is a scam/predetory company and will lie to you about things you need up to date in your place of business. Bought from them one time and there very rude employees threaten you with fines and litigation if you dont buy from them now. Never bought from them after first purchase. Contact your local state labor offices and just purchase through them if its not already free. Have a good day
Hello Larry. Thank you for your feedback and we apologize for your recent negative experience. As the leading publisher of labor law and HR compliance products, and with 30 years’ experience, our goal is to give employers the knowledge they need of labor laws, while also simplifying the process of compliance. We would like to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com
She was nice and very professional. I am not a fan of Personnel Concepts. Everyone that has called me in the past has been rude and I did not like the way that they talked to me. If it was not for how she talked to me today I would have discontinued my service with them today. I was never going to use them again even though they provide very good service.
Hello Lee. Thank you for your feedback and we are sorry to hear about your recent negative experience. Our priority is to provide a great customer experience and we are glad that Joy was able to assist you. Thank you for your continued business and giving us the opportunity to serve you better.
I made the mistake of ordering compliance posters for my work and now I'm continually blasted with mail, both at work and now to my home address with renewal notices. I have never given my home address and have also asked them on several occasions to remove me from their list. Buy once and you are screwed to continually receive mail.
Hello Paul. We appreciate your message and understand the frustration you've experienced with the mailings. We apologize for any inconvenience caused. To address this, please contact our customer service at Customer_Relations@personnelconcepts.com for immediate assistance in completing a suppression request. We value your feedback and are committed to resolving this matter promptly.
I dealt with Joy after another rep had contacted me the day prior and was not very helpful and we ended up getting cut off...anyways Joy was very processional, informative and helpful with my concerns and questions!
Hello Brooke. Thank you so much for taking the time to leave this feedback for Joy. We truly appreciate your continued business and we are excited to be your compliance partner.
Today, I had the pleasure of speaking with Marissa Gardner. She was so pleasant and very informative. I found that I was missing several of the posters that I needed to be in compliance, and she helped me with all of these. Thank you, Marissa!
Hello Donna! Super excited that Marissa was able to assist with your labor laws compliance needs and understand the value of our products. Have a great year and thank you for your business!
In Dec 2023 I bought posters($27). Then received a phone call from a person that could barely speak English. I told her to send me an invoice and I would decide, because I wouldn't buy anything that I was not understanding what was over the phone for $275. As soon as I received the invoice, I emailed them back, stating that I didn't want to buy anything from them, and asked to take my business out of their list. Jan 2024 I received a phone call threatening me to pay or they would send me to collections. This guy Ron was very rude and kept calling and emailing me. I don't feel like paying because I never received anything from an invoice that I said I was not buying. But I am now confused about how to proceed. I wonder how this company is still in the business scamming small business.
Hi Maysa. Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. Your feedback is important to us.
We are investigating this issue to ensure that such instances are addressed appropriately within our business practices. Please allow us the opportunity to resolve this matter for you promptly. Kindly contact us at Customer_Relations@personnelconcepts.com with your details, and we will do our best to address your concerns and provide a satisfactory resolution.
We appreciate your understanding and value your business.
I recognized the mailer as a sketchy marketing technique (alert, must post, etc), but I thought it might be nice to have a "space-saver" laminated poster of state postings for a reasonable price and used the promo code to order it online for around $20. Then I got a follow-up call to confirm my shipping information and ask questions about my business. The rep then proceeded to tell me that what I needed to be in "fully" in compliance as an employer would cost around $280. I refused, but I wonder now if I'm going to be hounded by this company in the future and worry about what they are going to do with my information. I haven't seen my poster yet, but I don't care how great it is. I will not order from them again. Wish I had searched these reviews first.
I ordered a $20 poster then they called and upped the price to $249. Blatant rip off. These are free posters that you can print online, but gathering all the necessary ones are some what of a pain. $20-$30 fine, but bait and switch all the way up to $249 is awful.
We apologize for your recent issues. We are committed to providing 100% compliance with state and federal labor laws, including posting revisions and law changes that occur every year. To ensure we offer the best service, when we contact customers to confirm their order, we offer an upgrade to our best-selling, worry-free subscription service to guarantee that they will receive the most up-to-date information. We would like to work with you to ensure your concerns are fully resolved. Please email us at Customer_Relations@personnelconcepts.com
Enrique T was very helpful today. He gave me all the important information I needed to place my order for the most up to date posters that my company needs. Very much appreciated!
Hello Lisa. Thank you for sharing your feedback. We are glad Enrique was able to assist. Have a great year and thank you for your business.
Nidia E. Called me today to offer to renew our annual subscription for state and federal labor law posters. She was extremely polite and worked very hard to give me the best possible value.
Hello Rene. Thank you for your feedback. We are glad Nidia was able to assist and make your renewal experience easy. We appreciate your business.
I called to order some updated compliance posters and spoke to Donna Fletcher in customer service.
She was knowledgeable, professional, and friendly. After speaking with her I realized I needed to order a second poster. I emailed Donna she got back to me immediately and placed my order by adding it to my original order to prevent me from paying delivery twice. I did not ask her to do that she took the initiative to provide outstanding customer services. Mission accomplished. Donna thank you for all you do. Lisa Furtado
Hello Lisa. Thank you so much for taking the time to leave this feedback for Donna. We truly appreciate your continued business and giving us a chance to server you better.
Marissa Gardner was great she explained everything down to every detail to where I understood when everything was happening and how it was going to happen. I am glad that I have her to work with for my business.
Thank you very much for sharing your experience and kind words for Marissa. It is our pleasure to do business with you.
I have made my order through the phone, everything was smooth. Donna is really professional and supportive. I definitely recommend this company to anyone would like to purchase labor law, OSHA & HIPAA posters from them.
Thank you very much for your feedback and for sharing your experience with Donna. We are glad she was able to provide a great experience. We truly appreciate your time and your business.
It was a very good experience and he was very nice an explained everything to me and I understood everything
He said to me. I really appreciated it to.
Thank you
Kristi
Hello Kristi. Thank you so much for reaching out and giving us your feedback. Jonathon is an experienced compliance specialist and we are so excited he was able to assist. Thank you for your business! Truly appreciate it.
Jennifer Flores was very attentive, and professional. While talking she answered my questions clearly and made more sense of things for me. Thanks again!
Overview
Personnel Concepts has a rating of 2.3 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Personnel Concepts most frequently mention scare tactics and labor law. Personnel Concepts ranks 9th among Human Resources sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to leave this feedback for Laura. We truly appreciate your continued business and giving us a chance to server you better.