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Petallush has a rating of 3.7 stars from 391 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petallush most frequently mention good quality, larger size, and timely manner. Petallush ranks 72nd among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
6,036 reviews
It took a month and a half for my order to arrive. I waited until three weeks to contact them and they replied that it took awhile for the delivery app to show up. I had specifically order way ahead of time so I could my dresses for vacation. Sadly they arrived too late and too small. 😔 I had such a great experience the first time and now it seems like they've fone downhill.
Shipping is slow. The dresses I received were made from fabric worse than a cheap Halloween costume. Customer service makes returns a headache. I filed a complaint with the Better Business Bureau and my credit card company. Pettallush is a 0 star company.
Shipping is slow. The dresses I received were made from fabric worse than a cheap Halloween costume. Customer service makes returns a headache. I filed a complaint with the Better Business Bureau and my credit card company. Pettallush is a 0 star company.
It took a month and a half for my order to arrive. I waited until three weeks to contact them and they replied that it took awhile for the delivery app to show up. I had specifically order way ahead of time so I could my dresses for vacation. Sadly they arrived too late and too small. 😔 I had such a great experience the first time and now it seems like they've fone downhill.
I enjoyed the tops I received, and they were nicely made.
It has been great so far! The only thing I would like is more options with natural fiber clothing. Over all I am very happy! The dresses I got are very beautiful and well made. The downside is that it took 15-30 days to get here. Also, the color of one of the dresses was just a little different in real time.
I would definitely buy again, just making sure it's at least 40 days before I want it.
Thank you so much!
My first order. I would like to know where this company is located, and where purchases ship from. I like the styles of the clothing. In addition, I'm very pleased with one of my two purchases; however, thinking I had ordered size small for both purchases, this second item was sent extra small. How do I return/exchange it?
I just found it. I have been looking for modest clothing.
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
This might have been an error on our part. Please contact our customer service via email at service@petallush.com to clarify the situation. If we did send the wrong item, we will send you the correct one.
Have a great day!
I am normally an XL but I bought a 2XL dress so it would be roomier. Well the waist was way too tight. When I emailed about returning, I get this bull—- back and forth over the course of 4 emails and a weeks time about how they want to "negotiate" the refund with me. First offering $18 and no return (ha) I paid $61, then a little more and a little more each time, me telling them every time I wanted a full refund! Finally they offer me $38 or I could return it, I would pay shipping of course, but my dress would be up for "full inspection" by their dress cops who could find who knows what wrong with the NWT DRESS. So unfortunately I settled for the money, and a learned lesson. Always check reviews! I knew that but got in a hurry! Shame on me and shame on you if you buy from this company!
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
All the clothes on our website come with detailed sizing information, so you can carefully check before making a purchase.
As a seller, I understand your position regarding our return policy. Refunding your money in full is always the ideal choice. To avoid waste of clothing, we may present some offers before you actually return the item, allowing you to keep the clothes while refunding a portion of the amount. However, if you still insist on returning the item, we can send you a return label, and you can decline any offers we propose. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!
The dress is darling but it is way too small! I can't even get it over my chest area. I ordered a size larger because I thought it might run small and it is way too tight for me! I am so disappointed. How do I return it?
It looks cute!
If you have any questions about your order, please contact us via email at service@petallush.com.
Ordering seemed simple, and having the measurements were great, however when I received the product it was of very poor quality. The fabric was terrible.
I loved the look of the dresses, but they look good on the website, not in person
They looked nice on the website.
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We offer a wide variety of clothing on our website, featuring different materials. Be sure to check the fabric details before placing your order. If you encounter any issues after receiving your purchase, feel free to contact our customer service. Our team is committed to providing you with a satisfactory solution.
Thank you for your understanding.
Easy website. Great pictures and sizing charts
Lovely dresses
Brought dress online then waited, waited and waited. After over a week (just about 2) of paying I was then advised that the size I ordered was now unavailable. But I did receive a refund promptly.
Lots of amazing options at great prices
I believe this company may not exist. I have followed up several times only to be told to check the ship tracking system. I ordered on the 8th August, on the 13th they have only created a shipping label and on 21 August 2024, USPS still have not received the package!
HERE IS USPS TRACKING SYSTEM
2024-08-13 14:07
AVENEL, NJ *******, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
I would suggest to other customers not to buy because there is no recall and no customer service.
I have contacted them several times. It is 21 August + 12 days since I placed my order. The USPS shipping on 21 August has not changed for 8 days!
2024-08-13 14:07
AVENEL, NJ *******, Shipping Label Created, USPS Awaiting Item -> A shipping label has been prepared for your item. A delivery date will be provided when USPS receives the package; contact the shipper or shipping partner with any inquiries.
I liked the products.
They looked like good products.
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our shipping time is clearly stated on the website as 1 to 2 weeks, so we ask for your patience during this period. Additionally, we have confirmed that your order arrived on August 23rd.
If you have any questions about your order, please contact us via email at service@petallush.com. Have a great day!
I liked the dress I purchased
Got a 10% off code checked out then I dident say order received had to do it all over again and then I was unable to use my 10% off code fine take my 10 bucks smh then Haven't received anything ordered almost a month ago I have a wedding in 4 days my order was allegedly lost but then the new one they sent out had a older than when it was "lost" and now I still have no update
Needed dress for wedding
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Our shipping takes some time, and we can see that your package already arrived on August 25th. Regarding the discount code, if your payment failed and you missed the chance to use it, you can contact our customer service to request a reset.
If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!
Easy check-out, better quality and accurate sizing than I was expecting. I was pleasantly surprised and pleased!
Cute styles, hope I’m not disappointed with quality
I had trouble getting my credit card entered into the system. The first dress was too small. The other two dresses are a little too large.
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
The sizes on our website are all standard and there will be no different sizes for the same size.
If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!
Looks better on the pic than real life. The material is thin and or scratchy. I have to sew them to make them work for me
Nice clothes. Good reviews
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We have clothes made from different materials on our website that you can purchase according to your needs.
Ive always shopped at your online store. Its been a while...and we are back! Looking forward to my new modest dresses I purchased :)
I had to return a dress and it was as Easy to order and return. They gave me a credit to order a new dress and I got that one really fast. Thank you!
I had a credit
So far so good. I have no complaints. The white blouse is lined and pretty
Products offered
I needed a white blouse that wasn’t see through; those are difficult to find. I wish manufacturers would get a clue
Products offered
Great customer service. Very accommodating. They rushed a new size to me and it arrived in a matter of a few days.
I need to return the dress because it is too small and my request has been ignored!
Liked the dress
If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!
Cute clothes but did not fit. Am requesting option one refund of 50%
The clothing looks lovely on the models. Hope it will look lovely on me too.
I googled for modest dresses and this site came up. Have also seen it on Instagram
It was quickly done online. It was in good package when arrived. But wrong color
Needed color and style for wedding
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!
I ordered a couple of dresses and the sizing was off. I emailed to return them back and they would not give me a full refund. I emailed back and forth for days and finally bit the bullet and accepted the partial refunded amount.
Products used:
Dresses
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
As a seller, I understand your position regarding our return policy. Refunding your money to the original payment method is always the ideal choice. I will definitely share your feedback with our product team. We are always looking for ways to improve, and I will do my best to advocate for our buyers.
Thank you for your understanding.
Typically, I do not write negative reviews, but I only received half of my shipment and have been waiting a week for a response after filling out a "Contact Us" message on the website. One of the dresses I received was exactly what I wanted, but the other was the same size, (a small); and my husband was laughing because it was so huge, it looked like I was wearing an oversized bed sheet in it. I would rate the remaining two dresses, (and they look promisingly cute); but I can't because I haven't seen them. I hope other people have better experiences because these dresses DO look genuinely adorable online.
Tip for consumers:
Update as of 4/30/2024: I got a response from customer service. They had sold out of the size of dresses that I had ordered and offered a refund or the option to replace with a similarly priced item.
Hard to know if the dress measurements are of the dress itself or of the person to buy it. It would be helpful if the reviewers stated their measurements, at least of bust, and the size they found acceptable.
I am 5 ft 8 in tall, 35.5 x 30x39.5 inches. A size Medium worked for me in this style.
A dress with high round neck, midi, pink floral material.
Super easy I have been looking for a few days for dresses and these caught my eye and I had to try I am praying they fit as this is my first time trying. The website was beautiful although a little clunky with a new window popping up every time I clicked on something so then it was hard to tell if everything I selected was in my cart. But it worked out in the end and I pray the dresses fit me
I received my order and the one dress I was able to get on but it was difficult to remove... and the one other one after trying on I don't like very much its too long and feels a bit frumpy
I saw an ad on instagram
Gain trust and grow your business with customer reviews.
Thanks for your comment. We apologize for the inconvenience this issue has caused you.
We offer a wide variety of clothing on our website, featuring different materials. Be sure to check the fabric details before placing your order. If you encounter any issues after receiving your purchase, feel free to contact our customer service. Our team is committed to providing you with a satisfactory solution.
Thank you for your understanding.