PetCircle

We ordered rabbit pallets from them, estimated arrival date is Tuesday. On Sunday we live chat with them, they don't even despatch my orders and told me there will be another 24 hr -72 hrs that I will receive their e mail about what's going on.

Late last year I purchased dry food from Pet Circle. However, after the estimated delivery had passed, I contacted them and the next day I was advised that my parcel had been lost by the courier and they would send another parcel. I then received two parcels within two days. I advised them I had received my original parcel and I agreed to pay for the parcel instead of leaving it outside for a courier to collect. I was expecting them to send me an invoice through Paypal but instead they tried to take the money out themselves. Good thing I had already blocked them on Paypal after reading about auto-delivery. It is useless trying to communicate with them because they rely heavily on generic responses.

This place has the worst service ever and how condescending they are with me as a customer is nuts... when i made a serious complaint they answered with /... hey what's your pets name?/ and lets tell each other our pets name... what.

Really never again

I purchased a cat worming product sometime in the past 12 months and I definitely did NOT agree to any auto renewal and auto charges to my Paypal. I even monitor auto setups on my Paypal periodically because there are sneaky retailers with embedded clauses. Such is the case with Pet Circle. An auto renewal charge was taken from my Paypal account. This amounts to theft as I did not give my authority. It has been reversed, it cost me time, cost Paypal time and cost Pet Circle a negative review. Do not scam people with embedded auto renewal clauses. No response from Pet Circle to my email.
I did expect better behaviour from Pet Circle. Now on my radar as untrustworthy. Really poor customer service.
In this case there was no purchase or service, so no photos.

I don't write many reviews on products, and I do not like when companies go fishing for reviews. Here is mine, with no prompts.

I ordered on a Sunday, received on the Monday early morning! I work a lot, and to do this was super convenient. Thank you pet circle! I didn't have to traipse to the shop to get something for the cat whilst waiting for the delivery. I cannot write how happy I was!

Secondly, the transportation boxes, are tough enough to hold the goods, but weak enough for me to rip up and put in the recycling.

I have used pet circle in the past, and remember being able to change the cat food order with no problems, that was when COVID was more problematic.
I chose this site to review, as I don't understand the bad reviews.

Order products for my pets. Tracking states that there was an attempt at delivery despite someone being home. I did request for it to be left in the mail box but it was not. No information as to where this parcel is now as the attempt was a week ago. All the customer service could tell me was they would raise an enquiry... so ibam still waiting. Will never shop with them again!

My first time ordering with Pet Circle and I could not be more disappointed. I placed an order for dog food on 29/11/22, money for the order was taken from my account but no delivery also no order confirmation. When I contacted them several days later via email I was told they'd look into it. Today 10/12/22 they email me with a refund because they've run out of stock. It took them 12 days to work out that they did not have the dog food I ordered?! Shotty service. I will be looking elsewhere!

The customer service is terrible. Even if you follow the returns process to the letter it's like pulling teeth to return items. They completely refuse even when products are not as advertised. Do not recommend

I would like to start off by saying pet-circle is one of the best companies or business I have ever purchased from, not only are the prices much more affordable, the auto delivery very convenient but the the customer service is beyond immaculate.
I have never had an issue with pet-circle and I couldn't imagine ever having an issue, they ensure any issues are rectified within a very timely manner. My pet passed away and I had an auto delivery and I asked for a refund and to return as I did not need the dog food anymore, they responded to me via email within less than 30 minutes, sent their sincerest condolences and processed a refund immediately. They also told me I could donate the dog food to a local pet shelter.
I couldn't be any more satisfied and happy with their business, I couldn't recommend them enough for any of your pets needs.

I use Pet Circle and definitely rate it 5 stars. It is cheaper than other similar providers and they sell much cheaper prescription pet foods (that the Petbarns etc don't sell) and they deliver quickly. Whenever I have had an issue or query they sort it out promptly and always to my satisfaction. But here is why I will stick with them - one of my dogs required prescription dog food ($98 for a small bag). I purchased one and then unfortunately my beautiful pooch had to be put to sleep 5 days later. I didn't even open the bag of pet food. More than a month later I contacted Pet Circle about possibly returning or donating the dog food because I couldn't use it. In less than 24 hours they gave me a refund and didn't ask for the food to be returned but instead gave me a list of dog rescues to donate it to.

I ordered $160 worth of goods from Pet Circle, my order never left their warehouse and over a month later they still were not replying to any of my emails. Paypal stepped in and they would still not reply to myself or Paypal, the order had still not left the warehouse over a month and a half later, they had forgotten about me and were ignoring me. Paypal had to refund my money because I couldn't even get a response from Pet Circle. Absolutely appalling. Do not recommend at all, I had used Pet Circle many times before with no issue which is lucky because now knowing that if there is an issue they simply just don't respond to you and will never refund your money. They have lost me as a customer, if you choose to buy from this website, please use Paypal as there is no way to get your money back with this website otherwise!

I ordered a Pet Trimmer 2in1 For $44.95
+ $6.95 shipping, it arrived. Waited over
The long holiday weekend to phone to
Cancel the order as the owners of the
Rescue dog I had adopted showed up at
The shelter and wanted the dog back. So
I returned the dog and asked Pet Circle
How to return the unopened item. They
Refused and offereda$44.95 credit. As I
Have no other pet this is useless. There
Are many excellent Pet Supply on line
Stores with good customer service so
My advice is to stay away from Pet Circle.

Parcels weren't delivered and kept lying about redelivery which has never happened. Checked the security camera at the time of attempts for devilvery and it turned out that the driver has never been to my door but reported the order as delivered.
Be careful with these scammers.

Would not recommend to anyone
Did not receive my products.
Customer service was terrible. I asked them to call me but they refused.
Save yourself the trouble and buy elsewhere

I'm very thrilled with my first purchase with Pet Circle. I ordered aquarium items on a Sunday and was amazed at the fast speed that my order was packed and despatched in a matter of hours. It arrived on Monday morning and everything was in excellent condition.

As a buyer, I loved that they sent text messages giving updates on my order so I didn't have to worry about its whereabouts.

Pet Circle offers value for money. There is a wide range of items and they're competitively priced compared to other pet stores - even more when they've got a special.

I highly recommend Pet Circle and will definitely use their service again.

Ordered pet products in Dec. Came home (5/3/20) today and found a parcel from pet circle. Contacted them, was told I had set up an auto delivery - WAIT WHAT! No I didn't! How could I set this up without my knowledge. No email confirmation, no reminder, no invoice! Did they set this up after I purchased the items?

Happy to return the items but they will only give store credit - SERIOUSLY! Never buying from this deceptive company again. Please return my money.

Be careful - hope it doesn't happen to you!

Warning! Products you purchase from this website are set up for their "Auto delivery" service without any clear information that this will happen! They then charge your account 4 weeks later for another lot of product, even if you don't have an account with them. They say it says "auto delivery" on the item at purchase, but that's difficult to see, and it's such a scam to set this up as default. You should have to select this as an option! Dodgy company. Take your business elsewhere.

I have ordered some items from these guys for my pets in June 2020. And couple of days ago I have received an email saying that an order has been placed and ready to deliver to my old address. I've Checked with paypal, and they said it is a legit payment. Then I tried to contact Pet Circle. No one answered for last two days. I don't even have an account with these guys. I don't know how Pet Circle took money from my paypal and try to deliver something that I have never ordered. Be careful fellows. Do not save your Paypal information with these guys. Remember If something happens there is no one to contact. This is a complete SCAM!