Pharma-depot

Thought this site was a bunch of crooks... but they just have poor communication and slow shipping... my mask finally arrived today in decent shape... I really don't know what to make of this transaction

Not worth it. Can get your product somewhere else cheaper and faster. Website is false and misleading. Coming from China and taking a 6 weeks or longer. Don't bother. Website claims 5-7 business was days. All lies!

If I could give less than one star, I would. I placed my order for masks 4/12 and today is 6/8. I did a chat today and the guy said it takes 10-45 days -- well it's been 57 days and I never heard a thing from them about the order status. Their site says they're in Temple, FL, but they don't provide an address or phone and doing a search doesn't come up with a company by that name in that city. I'm pretty sure I will never see the masks.

Placed my order over a month ago, I have yet to get a tracking number. No luck with phoning, won't return my call. I just wanted to try to help my family keep as safe as possible. Forty dollar order and nothing. Please don't fall for any positive reviews on this site as I'm sure they are as fake as this so called company

I have ordered face mask in April and haven't received yet. It's look like scam because I did not receive any confirmation email from them even though I have tried contact them so many time through pay pal but not helpful.

Just as so many others I have not received my masks, not able to track a bogus tracking number, not able to contact company, but was charged by Pay Pal. I wish I had been more diligent to look at reviews, but those on the web site are also bogus. In desperation, I was taken an advantage of, like so many vulnerable others during this horrible pandemic.
Sad, sad, sad. I will make a complaint.

The company is ripping people off. I only gave one star because I had to rate something but deserve minus twenty. Nothing but a scam at a time like this. I wish that I had seen this before I ordered the face mask. Pay Pal should be ashamed for allowing this to happen. They need to refund all our money.

Ordered 2 weeks ago no tracking number yet and f@$k PayPal too. Purchased 10 mask and they took the money right away nothing yet and PayPal wants you to wait a month to resolve the dispute. Save your money for someone that has the product. All from China

Like others on this review site, I wish I had come across these reviews before I placed my order on 4/28. As of 5/20 I have not received anything. There is no way to get in touch with the company. I just called my credit card company to dispute the charge. I would give the company zero starts if I could.

I ordered face masks and have not received any merchandise after 3 week and expedited shipping costs. Cannot get any response but did receive email saying only 1mask will be sent because of their mistake

I've tried reaching them twice they are not responding to my messages, but I will be filing my complaint on them to the FTC companies like them should be revoked from doing any business. Especially doing these times false advertising. Now I see one post on here someone lpl received their order so what they sending orders to certain people. I payed in total $92.93 and all they can do for me is refund me my money. I made this purchased on April 17,2020 the last time I was able to check they showed it was shipped on their sites, but I can't find nothing from any carriers on a dam tracking number. I'm going to file my complaint today.

Placed order with expedited shipping for 7-14 days and received items after 60 days wrapped in a bag very unprofessional. Paid with Paypal and they are as bad, wouldn't help at all, said item shipped and had to wait.
I would never order from any overseas supplier again.

Ordered masks, face shields and goggles. Received the goods two weeks later. Reusable KN95 mask are ok, the foam dust ones are pretty useless (save your money), but one of the three goggles was broken and a piece is missing from one of the face shields. Wish I'd seen these naff reviews before ordering. The worst bit is they cannot be contacted - the only email address on their website does not work, and returns an error message. Avoid!

I'd give zero stars if possible Charged me $73 for 10 masks which are now offered at $30. Took months to deliver. The masks are not usable. KN95 masks with an exhalation valve. You can exhale but you cannot inhale. They don't have a customer service email address. Emails to them bounced back. The email address that PayPal has, they never answer. They lied about being an American company. On the website it still says that they are based in Temple, FL. They are not. If you're unhappy with your purchase, you have to return to China to get your money back. That will cost more than the items you received.

Very dissapointed after a load of hassle with Hermes delivery to find only 2 masks out of 10 in the packet. It says 10 on the label and only 2 inside. I have written a complaint but sadly don't expect a reply. So basically each mask has cost me £28 when they should have been £5.50. Very very cross.

The company advertises one product but when they are delivered (late) its a sub quality product. The old bait and switch. When you try reach the company, it's impossible to get any help. We disputed the charges with PayPal and after 2 months we were told to return them to an address in China. When you look up the address it does not exist. So that they can claim they never received it. Such a scam! We lost 179 dollars on 10 masks. Never never again.
YOU NOT BUY ANYTHING FROM THEM!

We paid a total of £1073. 30 and I took a screen shot that stated 'payment successful' but never received any further confirmation of delivery. When I chased this, using the product enquiry box, and quoted the order number they emailed me back saying that I never paid for it. I then sent a copy of the screen shot by return of the email they sent to me and after 1 day this 'timed out' and was returned to me. They have no site contact details or means of communication. Please do not order from them, they are a scam! Making money out of this terrible virus is nothing more than shameful. The only reason they got 1 star was because it didnt let me leave them blank!

I ordered face mask on April 22,2020 still have not received them, supposed to be 5-10 day delivery
E- mailed and wrote a letter no response, my credit card was charged
Reading reviews will not use them agai.

SCAM company, online storefront is a sham, orders come from China not the USA. Payments are not made to "PayPal", they use PP* Merchant? No physical address or contact number for customer service. Do not order form this company!

I'd rate zero if I could. Ordered April 27,2020. It's June 16th and I've not received my order. I haven't received a chipping notice either. Web site changed from Pharma Central to Pharma Depot and is now saying there's no account with my email. There's no customer service email or phone number. Unfortunately, I didn't log in to my PayPal account to pay, but just simply entered my cc number to pay via PayPal. I hope I can find some recourse. This is a scam and very fraudulent. Beware. Do not purchase from this site.

Need to update here: items did arrive, but not until after I filed a complaint through payment processor paypal. Only after that did I finally receive a shipping tracking number. Items arrived today, as expected (10 face masks as described). So not a scam site, items were shipped from China. Order placed May 5th, no update, contact, or tracking info until May 18th (their email address is not valid). So easy to suspect they are a scam. But should not have to go through so much (trying to get info, putting in investigation through Paypal, etc.). They're just not good at customer service. But again, product ordered arrived may 22nd.

My order was finally delivered. I thought I was scammed but now I know that they just did not do a good job communicating. They have many one stars. But in the end they did deliver. I am giving them 3 stars. If they were faster I would give then 5 stars. It was frustrating but they did come through in the end. I paid for 50 masks. This is an honest review.

Ordered KN95 masks on June 27th, 2020. Banner on website indicated it would take 10 business days. Asked for money back after waiting over 2 weeks but was refused because was told item has already shipped?(no shipping details were given at time of order. Emails to company were ignored).
Items showed up 4 weeks later... August 19th.
Paid via PayPal and initiated a complaint on July 7th. They responded on July 30th that they had reached out to vendor. Have heard nothing as of this writing.
Product quality seems fine but shipping delays so disappointed me that I feel I couldn't recommend this vendor. Bad experience!

This site, same as its sister site pharma-depot.com, seems to be operated by a Chinese company shipping stuff out from China.

They are legit, but their advertised shipping time of 'USPS Priority (4-7) business day' is really misleading. Actually, it is borderline false advertising.

I bought 20 packs of their disposable face masks on April 25th 2020 from one of their sister sites pharma-central.com. (That site now redirects user to pharma-depot.com). My oder was shipped the next day via China Post e-Packet the next day. Item was transferred to air transport (assuming cargo but it could be transported using passenger airline) from Shanghai on April 28. It took a really long time to get to USPS from China. In fact, it took 39 days for USPS to update tracking on June 6th indicating the package got to their hands.
Maybe shipping time was affected by air cargo backlog in China in addition to the very limited passenger flights flying out from China. I know cargo transit between China and the destination country is really out of the hands of the merchant, but this merchant should have put up a disclaimer on the site so the customers are aware of this situation.

I received this package on June 11th, so 4-7 business days would be correct if you only count the processing time by USPS.

Be aware, if you are a US customer, with Transportation Department started to block all passenger flights from China on June 16th, 2020 and this flight ban would further affecting shipping time of all Chinese exporters, including pharma-depot.