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    Pharma-depot

Pharma-depot

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Overview

Pharma-depot has a rating of 1.5 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pharma-depot most frequently mention face masks, tracking number, and customer service problems. Pharma-depot ranks 285th among Industrial Supply sites.

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How would you rate Pharma-depot?
Top Positive Review

“Quality seems good”

Mike C.
7/29/20

Ordered July 7 received July 28... so a little later than promised. Quality seems good. Would buy from here again.

Date of experience: 7/28/20
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Top Critical Review

“DISGUSTED FACE MASK SHIPPED DIRECTLY FROM CHINA”

BE O.
5/26/20

GIVEN CURRENT PANDEMIC, FACE MASK ORDERED WERE CUT OUT SPONGE, ABOUT $1 TO MAKE, $14.99 TO BUY WITH $6.99 SHIPPING. MY STOMACH TURNED TO SEE PACKAGE FROM CHINA. I'M REPORTING TO FBI IC3 (INTERNET CRIME COMPLAINT CENTER. I THINK THIS IS A CHINESE COMPANY USING 'AMERICAN BUSINESS' FRONT. I HAVE NO TRUST IN THE ABILITY OF THESE MASK TO OFFER PROTECTION ANY BETTER THAN A KLEENEX TISSUE HELD ACROSS MY FACE.

Date of experience: 5/26/20
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Reviews (96)

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Reviews that mention popular keywords

face masks (11) pharma depot (7) email address (8) air transport (5) 1 star (3) 2 weeks (5) 10 masks (5) credit card (7) customer service (9) not order (8) phone number (4) face shields (3)
Thumbnail of user erniem46
Virginia
1 review
3 helpful votes
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May 13th, 2020

I like others on this site ordered masks on April 20th and received notice that they were shipped on April 21st. Well it is May 12 and no masks. I also can't find any way to contact the company. I am really skeptical of any 5 star ratings.

Date of experience: May 13, 2020

Thumbnail of user leteciae
Texas
1 review
3 helpful votes
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May 13th, 2020

Where are my masks? You promised that I should have them last month. To date, I still don't have them? Are these masks coming from China too? Now we're duped twice, first with their virus and now stealing our money for the masks for our protection from their virus! I am really pissed now! WARNING! NEVER BUY FROM THIS COMPANY! We can't even contact anybody. I am reporting you to the Better Business Bureau. You should not be doing business here in America. You've taken too much from us already. You have nerves to ask and rate you... it should be below ZERO.!

Date of experience: May 13, 2020

Thumbnail of user kimberlym786
Florida
1 review
10 helpful votes
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April 20th, 2020

I ordered surgical face masks bc of the pandemic and they have yet to be shipped! I was supposed to get the product in 3-5 days and it's been a week and they haven't left the facility. No response from the company to my emails.

Date of experience: April 20, 2020

Thumbnail of user michaela2255
Pennsylvania
2 reviews
2 helpful votes
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June 30th, 2020

I ordered a package of (10) KN-95 facemasks 3 weeks ago and played through PayPal. To date I haven't received as much as a receipt for my order. There's no way to contact them. No phone number. No email address! Nothing. I wish now I hadn't put so much faith in the internet! Don't order from these bombs. You'll be throwing away your money!

Date of experience: June 30, 2020

Thumbnail of user margiep31
Florida
1 review
0 helpful votes
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July 23rd, 2020

I ordered 2 black mask the fabric was rubber and the smell was foul I threw them away. I also brought 4 N95 which advertised as medical mask but when I received them the enclosed paper says non medical material. My entire order was junk fake mask that I can't use not to mention it took 3 weeks to deliver

Date of experience: July 23, 2020

Thumbnail of user alexandram146
GB
1 review
6 helpful votes
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May 17th, 2020

Pretty livid with this company - avoid!

I seldom write reviews but this company is awful.

I ordered x2 packs of 50 face masks and received two SINGLE face masks.

There are no numbers to call them on, their email address on the website bounces back and their online portal gives no reply.

I ordered the masks over a month ago to give them them opportunity to reply and STILL no response or face masks.

I have lost over £100 with no hope of a refund or masks.

Date of experience: May 17, 2020

Thumbnail of user carmk
Canada
1 review
1 helpful vote
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July 23rd, 2020

I have never been so disappointed,
I had ordered a UV Sterilizer Lamp and also KN95 Respirators with Breathing Valve, back on May 19th 2020, for a total value of $252.39 Canadian dollars. I have tried to contact some one and no return responses. Very disappointed and would not recommend this site to anyone. Never again!
CK

Date of experience: July 23, 2020

Thumbnail of user danay21
California
1 review
12 helpful votes
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May 11th, 2020

Should be zero stars. I ordered masks on April 9th, have not received them and the tracking has said "Shanghai, delivered to air transport" Since April 19th. When you click "contact us", nothing happens. I have sent an email thru PayPal and one thru my Pharma Depot account with no response. There is a big red bar on their website that says USPS Priority available 4-7 days. Don't believe it and do not order from them.

Date of experience: May 11, 2020

Thumbnail of user maram39
Florida
1 review
16 helpful votes
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April 26th, 2020

Don't buy anything from this people. KN95 mask are fake and they sent just 1 instead of 5, $5.99. Also protective googles pack of 5, $24.95 and only received one and broken, very low quality. Everything is from black market in China.

Date of experience: April 26, 2020

Thumbnail of user davidc3154
California
1 review
0 helpful votes
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May 19th, 2020

On website it said they were in the U. S, purchased and Recieved some of my order so far but the other package is still in it's way from china. Actually recieved way more than I ordered so they might of gotten their packages mixed up in their warehouse. Thus the reason why you may recieve something different.

Date of experience: May 19, 2020

Thumbnail of user andersonw17
Florida
1 review
22 helpful votes
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April 26th, 2020

Over a week ago I ordered a box of masks and they have not arrived yet. I own an insulating company and normally the price of a box of 8210 masks is $20.00 give or take. I ordered a box of masks from this company and paid $279.99. This is a typical example of taking advantage of a crisis for financial gain. There should be laws in place to protect the customer from these types of crisis predators.

Date of experience: April 26, 2020

Thumbnail of user stevenb1225
New York
1 review
6 helpful votes
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May 2nd, 2020

I was about to buy 50 masks from this company, but decided to check them out first. I'm so glad I did. Because of the reviews (all were negative), I did not purchase from them. Thank you SiteJapper! I chose one star because there was no rating for no stars.

Tip for consumers:
Caviat Emptor. Let the buyer beware.

Products used:
I am a first responder and our fire department is running out of N95 masks, so I decided to buy my own. I will look elsewhere to buy them.

Date of experience: May 2, 2020

Thumbnail of user terrier16
Texas
1 review
0 helpful votes
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November 5th, 2020

They took forever to get you me my order, so I cancelled my order. It came later so I returned the items to the return address on the package. After that I was told I had to send it to CHINA! I had already returned it to the address on the package. Clearly it is not a company who has any integrity at all! I never received my money back and had no order either. I would never order from these people again. Clearly I am not the only one who has had issues...

Date of experience: November 5, 2020

Thumbnail of user tamie25
Florida
2 reviews
0 helpful votes
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June 15th, 2020

This appeared to be a U. S company; it is not. Items came from China. I ordered PM2.5 filters. After two months, I got individual sheets smilar to face wipes. It will cost me more money to return and money refunded only after approval. It now appears this company operates under other names... do not buy.

Date of experience: June 15, 2020

Thumbnail of user penelopec24
Texas
1 review
8 helpful votes
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May 16th, 2020

Unfortunately I ordered masks from Pharma Depot before reading these reviews. Ordered masks on April 25,2020 and paid the extra shipping costs To get masks in 7 days. It is May 16th and order has NOT been delivered. Paid through PayPal and Order was paid on the same day. Pharma Depot does not have a customer service phone number that I can contact them to even track my order. I'm very disappointed and regret ordering through this company and paying through PayPal.

Date of experience: May 16, 2020

Thumbnail of user berthas22
Texas
1 review
0 helpful votes
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May 13th, 2020

I ordered two n95 adult masks on 04/28/20. I received one child sized mask on 05/11/20. I paid $22.50, and I am NOT happy. I also haven't been able to reach anyone by phone to schedule a return and refund.

Date of experience: May 13, 2020

Thumbnail of user loydr123
Oklahoma
1 review
6 helpful votes
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May 13th, 2020

I ordered 3 N95 masks and paid for Priority shipping. They said I would get my order in 4-7 days. Ten days later they have no phone number on their website and they refuse to answer messages or emails. This company is the lowest form of petrified puke on the planet. They blatantly steal from people during a crisis. They should be forced to die in a pile of coronavirus feces.

Date of experience: May 13, 2020

Thumbnail of user sandyc254
GB
1 review
10 helpful votes
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May 4th, 2020

I ordered disposable face masks from this company and opted to pay by debit card even though they directed me to Paypal. I then got an email saying that I was paying by PayPal which was wrong and that they were awaiting payment followed almost straightaway by another email saying I had paid and stating 'Thanks for using PayPal to complete your transaction'. By now I was suspicious and emailed them to say I hadn't paid by PayPal.
No reply from them so far. I am now concerned that I have given them my card details and that this may be a scam. I chose one star because there was no rating for no stars.

Date of experience: May 4, 2020

Thumbnail of user kf171
California
1 review
4 helpful votes
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May 9th, 2020

Do not shop at pharma depot. I purchased several items and did not receive. Once you place your order there is no way to contact them even thought they state they have "live chat" and a "contact us" button. If you click on contact us it does not open anything and there is no way to access the love char. This is a scam business. For those they received some items the other reviews str the items are super low quality etc. this is horrible to have sites like this scamming people. There offices are they are from
Florida but they are a company from
China

Date of experience: May 9, 2020

Thumbnail of user jasonw833
GB
1 review
3 helpful votes
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May 14th, 2020

I place an order with these without seeing the reviews which are so unlike me! There was no contact info for them other than a dodgy-looking email address is PayPal who I complained to as I hadn't received my order and I was really worried it was a scam. Three days after the complaint my goods turned up. My order was poorly packaged and from China but I did get it! Ordered it 7th May and got it on the 13th. They just need to communicate but I won't be reordering due to the looking unprofessional

Date of experience: May 13, 2020

Thumbnail of user dennisb670
Canada
1 review
1 helpful vote
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September 18th, 2020

Ordered masks and paid $25+ for guatanteed delivery. After approx 1 1/2 months. No masks. I filed a complaint with Paypal. The masks finally arrived. Via regular China Post and Canada Post. After weeks of correspondence through Paypal. Why did I pay for guaranteed delivery? DON'T BUY FROM THESE JOKERS! PS: Paypal was totally useless!

Date of experience: September 18, 2020

Thumbnail of user nilsam6
Florida
1 review
1 helpful vote
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May 21st, 2020

I ordered two cloth face masks; instead I received two cheap FOAM face masks from China. They are taking advantage and ripping people off. PayPal shouldn't allow them to use their services. I wish I could have the option to give them 0 stars!

Date of experience: May 21, 2020

Thumbnail of user louisb225
New York
1 review
2 helpful votes
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June 26th, 2020

I placed an order on May 20th for face masks. On May 20th I got an update that it was in Queens NY waiting to be sorted and shipped. Its now June 26th and their hasn't been any activity since. Their customer support blames flights but that shouldn't make a difference since its been at a sort facility in Queens, NY 6+ weeks ago. The facility is literally 20 mins away from where I live. Obvious scam. So sad taking advantage of people at a time like this. Rot in hell!

Date of experience: June 26, 2020

Thumbnail of user tyrar11
Pennsylvania
2 reviews
0 helpful votes
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August 23rd, 2020

I'm satisfied with Pharma Depot, I will be making my 3rd purchase today 8/23/20. My first order did take long (over 3 weeks), however the shipment came directly from China. The second order arrived faster, coming from NY. Shipping is not the issue. Your merchandise is quality PPE that is not overpriced. Merchandise is the same PPE that the hospital use. In addition, this company is endorsed by "ProjectN95". DO YOUR RESEARCH! I would highly recommend this company. I place order over $200.00 and always been satisfied. The face shields, KN95 masks with 6 layer protection, I'm very satisfied.

Date of experience: August 23, 2020

Thumbnail of user judiths524
GB
1 review
5 helpful votes
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May 5th, 2020

I ordered a pack of ten face masks from this company on 19th April. On 20th April I received an email from them saying that due to an error only one mask had been sent and that the remaining nine would be dispatched. The single mask arrived on 25th April but we are now 5th May and there is no sign of the remaining nine and the tracking reference that they sent me does not work. I have messaged and emailed them and have had no response and I have now taken it up with Amex (paid via Paypal) and they will charge-back. I certainly would not recommend using this company.

Date of experience: May 5, 2020

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