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Pharma-depot has a rating of 1.5 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pharma-depot most frequently mention face masks, tracking number, and customer service problems. Pharma-depot ranks 285th among Industrial Supply sites.
Ordered July 7 received July 28... so a little later than promised. Quality seems good. Would buy from here again.
GIVEN CURRENT PANDEMIC, FACE MASK ORDERED WERE CUT OUT SPONGE, ABOUT $1 TO MAKE, $14.99 TO BUY WITH $6.99 SHIPPING. MY STOMACH TURNED TO SEE PACKAGE FROM CHINA. I'M REPORTING TO FBI IC3 (INTERNET CRIME COMPLAINT CENTER. I THINK THIS IS A CHINESE COMPANY USING 'AMERICAN BUSINESS' FRONT. I HAVE NO TRUST IN THE ABILITY OF THESE MASK TO OFFER PROTECTION ANY BETTER THAN A KLEENEX TISSUE HELD ACROSS MY FACE.
I wish there were more reviews prior to my purchase on 4/17, I payed for expedited shipping for a 7 day delivery here on 5/1 nothing except a run around from PAYPAL do not use paypal as they donot offer buyer protection, seller sent tracking number to a parcel that STILL hasn't left the facility. Save your money! Especially during these uncertain times, both companies are thieves!
Tip for consumers:
Just don’t !
Products used:
None bc I havnt received anything :(
Date of experience: May 1, 2020
Masks arrived late and total counterfeits. This company will not respond to any attempt to contact them for resolution. $250 down the drain. Buyer BEWARE!
Date of experience: May 26, 2020
GIVEN CURRENT PANDEMIC, FACE MASK ORDERED WERE CUT OUT SPONGE, ABOUT $1 TO MAKE, $14.99 TO BUY WITH $6.99 SHIPPING. MY STOMACH TURNED TO SEE PACKAGE FROM CHINA. I'M REPORTING TO FBI IC3 (INTERNET CRIME COMPLAINT CENTER. I THINK THIS IS A CHINESE COMPANY USING 'AMERICAN BUSINESS' FRONT. I HAVE NO TRUST IN THE ABILITY OF THESE MASK TO OFFER PROTECTION ANY BETTER THAN A KLEENEX TISSUE HELD ACROSS MY FACE.
Date of experience: May 26, 2020
Ordered masks on April 15, paid extra for DHL shipping. Package never been sent. They are creating false tracking
And PayPal are not refunding money. Do not buy from them safe your $$
Date of experience: May 10, 2020
Ordered 20 kn95 and 50 surgical masks on 6/23 via their website using Paypal. No communication or confirmation email or shipping info was ever provided. I was worried I had been scammed and was about conatct Paypal to dispute when a USPS package (double plastic shipping bag from Jamaica NYC) was received on 7/6. Order was correct and I was satisfied with the product quality. A shame their communication and confirmation is non-existent but feel lucky I did not lose $105 USD.
Date of experience: July 7, 2020
5-2-2020 ORDERED AND PAID EXTRA FOR EXPEDITED SHIPPING. STILL HAVE NO MASKS, CAN NOT CONTACT THE COMPANY PAYPAL CUSTOMER SERVICE IS NOT WORKING SO I CAN NOT CALL THEM AND THEY DO NOT REPLY TO EMAILS YOU SEND THEM. PHARMA DEPOT ARE A BUNCH OF SORRY $#*! RIP OFF ARTISTS F THEM AND THEIR POS COMPANY.
Date of experience: May 20, 2020
Think this company is a scam. Ordered masks 4/24 and this is June 11. And still haven't received them. No way to really contact them. Would rate it less than 1 star if possible.
Date of experience: June 11, 2020
Ordered 2 Reusable KN95 Respirator Masks on May 5,2020; a $24.68 charge, including USPS Priority shipping. Paid up front with a VISA cc which processed via PayPal at an additional 20 cent charge for some reason. Whereupon, I was informed the order would be shipped from China; an unsavory piece of information, not informed upfront. Confirmed w/ a 14 digit Order Number and a 30 digit Tracking number. On May 8,2020, received notice; Arrived Flushing, NY, Shipping Partner HJ Express USA LLC-EVS, w/ USPS awaiting their receipt. That's the last I heard for the past 3-days. Reported the matter to USPS yesterday. Have yet to hear anything. No way found to contact and report to Pharma-Depot. Everything offered on their website is a dead-end. After reading all of the reviews on this sitejabber.com, I'm beginning to believe I've been scammed, given away my VISA credit card number and lost $25. Truly Shameful. Feel like an idiot.
Date of experience: May 11, 2020
My order took 3 weeks to receive, even though you're forced to pay extra for priority shipping to receive in 1 week. They switched the masks I ordered from N95 to disposable masks, cost difference of $91, which I was NOT credited. Still emailing back/forth, and keep getting automated responses. TERRIBLE, WISH I HAD READ REVIEWS BEFORE ORDERING! SAVE YOUR MONEY!
Tip for consumers:
DON'T USE. PRODUCTS ARE POOR QUALITY AND OVERPRICED!! And no way to contact for follow up if there is a problem.
Products used:
Bandana face mask was adequate. Usable but low quality. Would not reorder.
Date of experience: August 2, 2020
I order three weeks ago and I have not received a notice nor tracking number. The payment goes through pay pal eve though you pay with your credit card. I do not recommend this app nor company'.
Date of experience: May 11, 2020
Same as others. Ordered 10 masks on 4/25. Still have not received them. But they took my money without issue. Thankfully used paypal so they do not have my credit card info.
Date of experience: May 14, 2020
I made an order on 6-19-20 and have not received it as of 7-7-20. There is no way to contact this company. No way to track my order. I will report them the to Texas Attorney General's fraud section.
Date of experience: July 7, 2020
I paid $73.22 for 10 masks on 4/27. To date, I have yet to hear from Pharma Depot. Has my order shipped? Paid $8.23 for shipping & insurance. It's been 10 days... where are they?
Date of experience: May 6, 2020
I purchased $100 in items- I got wrong facemasks, CRAP! Only 4 were right. Did not send 2 things, was worth like $30. I disputed with paypal & LOST because of CVID I could only email them & They are in China so it was a S- SHOW!
Date of experience: July 3, 2020
PHARA DEPOT PRESENTED A CONVINCING STORY ON THE INTERNET. I THOUGHT I WAS ON EBAY. I ORDERED USING PAYPAL FOR TWO ORDERS OF $249.99 EACH. THE MASKS WERE DESCRIBED SPECIFICALLY AS
TYPE KN95 AS RECOMMENDED BY CDC. THE FIRST ORDER WAS DELAYED A WEEK. THE MASKS DID NOT MEET THE KN95 STANDARD THAT CDC RECOMMENDS. THEY ARRIVED FROM NEW DELHI, INDIA. I DISSECTED THE WHITE 3 PLY MASKS. THE MASKS WERE 3 LAYERS WITH AN INSIDE LAYER COMFORTABLE BUT POROUS AND WOULD ADMIT AIR AND PARTICLES THE SIZE OF AN ANT. A MIDDLE LEVEL WHICH IS NOT POROUS. AND AN OUTSIDE LAYER WHICH WAS POROUS AND WITH A GRID THAT WOULD ADMIT A LARGE ANT. Not Close to the specification for a KN95 Mask
The Second order was similar to the first except it came from Shanghai, had Gray Masks with a front valve, and a few days later when I returned to the site my screen copy had an added note that declared the web page.
Date of experience: May 11, 2020
I ordered my face shields almost month ago and have not received anything. I wasted my hard earned money. I am going to report to paypal and higher authority.
Date of experience: May 12, 2020
Since the overwhelming number of reviews are as negative as mine, I have to suspect that the very few positive reviews could only have come form company employee who were paid to write them. After being shipped on 4-28, it arrived in San Francisco 6-1 indicating it must have been shipped by Chinese Junk. USPS tracking said it would be delivered 6-5. It is now 6-8 and it has not been delivered, which suggest perhaps the obsolete USPS must be some kind of subsidiary of Pharma-depot, or has been affected by their pathetic customer service policies. Due to totally unacceptable lack of professional business practices demonstrated by Pharm-depot, I sent a request to cancel my order 2 weeks ago, and advised my credit card company to not honor the non-delivered purchase. IFFF it ever arrives I plan to return it unopened, for fear it is probably contaminated by the Covid-19 virus, which would not surprise me, coming from China. I should probably simply burn it and return the ashes to Pharma-depot to prevent further spread of the virus. Based on their pathetic business practices, they would probably not even notice. Had I known the order was coming from China, I would never have placed the order. If anyone knows the ACTUAL business office location of Pharma-depot, please provide it for the rest of us. My search revealed at least 3 different ones, from Florida to Canada. A real confidence builder. I sent cancellation requests to all 3. Hopefully they can read English.
Tip for consumers:
AVOID DOING BUSINESS WITH THIS COMPANY AT ALL COSTS, UNTIL THEY START PERFORMING LIKE AN HONEST, TRUSTWORTHY, REPUTABLE COMPANY BY SIMPLY PROVIDING LEGITIMATE ONLINE CONTACT INFORMATION FOR THEIR CUSTOMERS. PERHAPS A CLASS ACTION LAW SUIT IS IN ORDER, AS A MEANS TO GET THEIR ATTENTION. NOTHING ELSE, AS DEMONSTATED BY ALL OF THE NEGATIVE REVIEWS, SEEMS TO BE WORKING. I PERSONALLY PLAN TO CONTACT THE FTC, FCC , BETTER BUSINESS BUREAU AND MY CONGRESSMAN.
Products used:
USING??? They haven't even delivered my order, which was placed 4-24-20 and today is 6-8-20. From reading almost all of the reviews, my situation seems to be the norm. IFF they were honest and trustworthy, they would not make it all but impossible to make direct contact with them by both email and telephone. IF anyone has this seemingly non-existent information, please publish it for the rest of the unsuspecting world so this apparent scam will not continue.
Date of experience: May 24, 2020
It wont let you give 0 stars
My girlfriend wanted to purchase a Powerfit Elite she saw on a tv commercial. So I looked into it and found one for her it had a trail offer for 30 days where you pay only 14.99 but when I checked it out it tried charging me full price so I said screw it and didnt do it. But unbeknown to me Nov 3 she bought it herself for 178.99 and the paypal receipt says it was bought from Pharma-Depot. They did not include any kind of tracking info nor is there a way to contact them. I looked on the website and they dont even have Powerfit Elites. I tried using the order tracker on the site and it shows nothing. PayPal has their info listed as Pharma-Depot *******@163.com
Which looks bogus and doesn't respond. So I contact them no luck after 6 days now Nov 9 I opened a refund claim and that's when they responded stating its peak season for e-business companies. So I am now helping to getting a refund for her. Do not shop here I dont trust them with my card info either so be very careful.
Date of experience: November 9, 2020
I received my masks but was afraid I wouldn't after I read all the bad reviews. I don't like that I cannot call the company. A third party sent me the masks. I think from China.
Date of experience: May 12, 2020
Since my last update - my dispute was progressed by PayPal. Pharna-Depot decided about 3 days ago to provide a copy of a "receipt", which gave no further information - they had until 2 July to provide details to PayPal, so left it to nearly the deadline to give them any sort of response - which only showed that my parcel had been sent (which I already knew) - my parcel now, according to the last time I was actually able to log in to my account, seems to have taken up residence at Shanghai airport - it's been there for about 6 weeks now!
There is another email address to add to the previous ones I've posted - *******@163.com - which didn't bounce back - they just didn't reply!
When I received this from PayPal, I contacted them again, and they reviewed my dispute, and I was informed yesterday that they have resolved it in my favour!
This is the first time that I've opened a dispute through PayPal, and I'm extremely pleased with the outcome.
I will definitely check company reviews before using them in future. This could have been an expensive mistake, which I couldn't afford.
Good luck to anyone else who has placed an order with Pharma-Depot (or any of the other names they trade under - some of which I listed in one of my previous updates).
Date of experience: July 1, 2020
Since my last update, I have discovered that my account log in details for this company "are incorrect"! - strange when they worked for over a month without a problem! The "forgotten password" tab doesn't actually work either. As far as I know, my order, which was shown as "at Air Transport, Shanghai" on 14 May is still loitering there! I put tracking number into Royal Mail Track and Trace, and that shows it as still in transit and preparing to leave China! I ran out of patience (and possible email addresses for this company's many different titles and sites), and made contact with PayPal and they have now issued a dispute for me against Pharma-Depot, so will see if that results in any response from the company! I won't hold my breath!
Date of experience: June 14, 2020
Further to my previous review, my order still sitting at air transport - since 14/5/20!
Just for information, this company has sites under the following names:
www.pharma-depot.com
www.pharmasupply.co.uk
www.ppesupply.co.uk
www.pharmaceuticalsypplies.co.uk
All of these companies "bounce back" emails - I've tried all of them!
Is coming up to a month since my order was shipped.
Date of experience: May 28, 2020
I placed an order on 29 April 2020 which was shipped on 1 May 2020. Apparently because I'm in UK only one shipping method available - and no idea of how long it would take to arrive. My payment for the order was taken as soon as shipped - paid with debit card through PayPal. I ordered something from Hong Kong when they were in the height of their Covid-19 restrictions, and it took less than 2 weeks, so wasn't overly concerned when I saw that items were being sent from China.
I got a tracking number and this was first indication that order was being shipped by China Post from China. Even though my order got through first 2 stages of shipment relatively quickly, it then sat at the International Mail Processing Centre in Shanghai for several days, then moved to the International Mail Exchange, where it sat for several more days. It has now been at Air Transport since 14 April 2020 - it's now 24 April. My parcel has been listed as "in transit" for most of the time since shipping. It is due to pass to Royal Mail in the UK, and when I try to track order, the last update was 7 May, which said that parcel "has left China" when it obviously hasn't, and they can't give me any information until it reaches the UK.
I have tried to email company as Pharma-Depot, aka Pharma-Supply.co.uk, and also found another name they also use. All of these emails have been rejected.
Their site says that there is a "contact us" facility - not that I can find! Seems to be absolutely impossible to contact anyone at this company.
I'm now starting to worry that my order will never arrive, and that I've lost £45 that I can't afford to lose.
I wish that I'd seen these reviews before I ordered - I would definitely have thought twice about using them.
Date of experience: May 23, 2020
Everything works temperature accurately measures Good Goods and the seller is well done, I recommend the seller, packed just but the parcel came without damage.
Date of experience: May 4, 2020
Never received after 18 days. Suspect this is a bogus company taking advantage of Covid 19 pandemic. Have read about these things. Thought I was safe.
Date of experience: May 18, 2020
Ordered masks on 5/1/20 and communicated to them that I needed them by 5/8/2020 to replenish my stock of masks. I am a first responder for HOME DEPOT and must wear a mask at all times to perform my duties. Masks did not arrive on 5/8//2020 so I canceled my order and had to go to a MEDICAL SUPPLY HOUSE to purchase the masks and facial coverings at a much greater cost to me. Received email on 5/13/2020 that the masks were on the way. I again issued a cancelation of my order to no avail. Masks arrive on 5/18/2020. I then email them for a RETURN SHIPMENT AUTHORIZATION and have not heard back from them as of 5/31/2020.
Tip for consumers:
GO TO THE NEXT SITE ASAP AN AVOID THIS ONE. DO NOT DO BUSINESS WITH ANY COMPANY OUTSIDE OF THE UNITED STATES AS YOU HAVE NO RECOURSE FOR REFUNDS, RETURNS,ETC.
Products used:
N-95 masks from a MEDICAL SUPPLY HOUSE IN AUSTIN, TX.
This so called company should not be allowed to operate in the United States of America due to their shipping of known defective, shoddy products and then refusing to communicate for their return
Date of experience: May 31, 2020
Order 5-4-2020 this July 15-2020, and have not recieve them.is this company, a scam i paid 74.99 for 10 Kn95 surgical masks. I have receive, no masks.
Date of experience: July 17, 2020
This site, same as its sister site pharma-depot.com, seems to be operated by a Chinese company shipping stuff out from China.
They are legit, but their advertised shipping time of 'USPS Priority (4-7) business day' is really misleading. Actually, it is borderline false advertising.
I bought 20 packs of their disposable face masks on April 25th 2020 from one of their sister sites pharma-central.com. (That site now redirects user to pharma-depot.com). My oder was shipped the next day via China Post e-Packet the next day. Item was transferred to air transport (assuming cargo but it could be transported using passenger airline) from Shanghai on April 28. It took a really long time to get to USPS from China. In fact, it took 39 days for USPS to update tracking on June 6th indicating the package got to their hands.
Maybe shipping time was affected by air cargo backlog in China in addition to the very limited passenger flights flying out from China. I know cargo transit between China and the destination country is really out of the hands of the merchant, but this merchant should have put up a disclaimer on the site so the customers are aware of this situation.
I received this package on June 11th, so 4-7 business days would be correct if you only count the processing time by USPS.
Be aware, if you are a US customer, with Transportation Department started to block all passenger flights from China on June 16th, 2020 and this flight ban would further affecting shipping time of all Chinese exporters, including pharma-depot.
Date of experience: June 12, 2020
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