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Pharma-depot has a rating of 1.5 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pharma-depot most frequently mention face masks, tracking number, and customer service problems. Pharma-depot ranks 285th among Industrial Supply sites.
Ordered July 7 received July 28... so a little later than promised. Quality seems good. Would buy from here again.
GIVEN CURRENT PANDEMIC, FACE MASK ORDERED WERE CUT OUT SPONGE, ABOUT $1 TO MAKE, $14.99 TO BUY WITH $6.99 SHIPPING. MY STOMACH TURNED TO SEE PACKAGE FROM CHINA. I'M REPORTING TO FBI IC3 (INTERNET CRIME COMPLAINT CENTER. I THINK THIS IS A CHINESE COMPANY USING 'AMERICAN BUSINESS' FRONT. I HAVE NO TRUST IN THE ABILITY OF THESE MASK TO OFFER PROTECTION ANY BETTER THAN A KLEENEX TISSUE HELD ACROSS MY FACE.
No shipping number no way to contact them. I think they are a scam. My order of mask have been gone for 9 days now
Date of experience: June 29, 2020
Still have not received my order after more than 2 months. No customer service ph #, no response to inquiries. Total rip off!
Date of experience: May 18, 2020
Ordered July 7 received July 28... so a little later than promised. Quality seems good. Would buy from here again.
Date of experience: July 28, 2020
They give the impression of being dishonest. Do not use them. I'm surprised anyone gave them more than a 1. Maybe they boosted it themselves.
Date of experience: June 18, 2020
I never received the masks and filters that were ordered and charged to my credit card. I would not order as you will get nothing.
Date of experience: May 22, 2020
I ordered PPE for my family on the 2nd May 2020 and 30 days later no delivery! The website pharmadepot.co.uk says 3-6 days expedited shipping available. Despite contacting them through my account messaging portal I've been fobbed off twice (first time told me the delivery was coming from China - had I been told that in the first place I'd never have placed this order), 2nd time (after 2weeks) I was told to please wait a few more days - 3rd time (3weeks) - no reply and finally yesterday I asked for a refund - no reply and now today it seems my account has been deleted I couldn't give this company ZERO stars rating so ignore the 1 star it's really ZERO
DO NOT ORDER FROM THIS COMPANY.
Date of experience: June 2, 2020
I did not research this company prior to my purchase (1,000 Type IIR, 100 KN95 masks) on 5/18/20. The website was pharma-central.com, not pharma-depot. The fact that it is actually operated by pharma-depot is revealed in their "Terms and Conditions" section. (I know, I should have read that beforehand - who does).
The shipping was steep, but I needed the masks, so I paid what I had to. Responses to my inquiries was spotty, and the reasoning for delays appeared to be "canned" because specific questions were not answered. I thought I was being scammed, so I told them just that and included the link to these reviews here. After multiple complaints about not receiving my purchases on time, they finally forwarded tracking numbers. BUT, it took several days until the packages showed up in the USPS tracking system. The shipment was received by HJ Express USA (a China shipping company in Flushing, NY) but wasn't actually delivered to an actual USPS facility until 5/29. Received the masks on 6/1/20. Due to the fact that 1,000 were not the Type IIR that I ordered, poor communication, which caused quite a bit of unnecessary stress, I would not recommend this outfit.
I also added a link to the Federal Trade Commission (FTC) website Scam Alert page and threatened to report them if I did not receive my shipment within 24 hours.
Date of experience: June 2, 2020
Placed my order on 4/28/2020 and have not heard from them since. I have sent them three follow up emails neither of which have received a response.
Date of experience: May 15, 2020
I ordered protective face masks, they arrived on time, quality masks according to my expectations. Customer service was also quick to reply.
Date of experience: May 4, 2020
Legit importer, but misleading shipping time on site. I received the item as processed but it took more time to get it than I was expecting
Date of experience: June 12, 2020
Really happy I discovered this brand. I've ordered from them twice now and each time the dispatch is quick.
Date of experience: May 4, 2020
I placed an order on April 2020 (never arrived). The support email does not work. Stay away (rip off)
Date of experience: May 26, 2020
These masks are presented as high quality filtration but they are not. These are knockoff type products.
Do Not Buy from here
Date of experience: June 2, 2020
Ordered 5 n95 masks in April, no sign of them. Email bounced. Reported to PayPal. Whoever is running this company should be locked up.
Date of experience: June 23, 2020
I ordered my masks on the 14th on the 10th they are still sitting in a chinese airport where they have been for 21 days
Date of experience: May 10, 2020
SCAM, once Pay Pal takes your money it's done. This is a SCAM company. Do not order form this company.
Date of experience: June 8, 2020
Ordered ventilated filtered masks and two weeks later I'm still waiting! I highly suggest you DO NOT order from these very suspicious people
Date of experience: June 22, 2020
On Date: April 10,2020 I ordered
Reusable KN95 Respirators
DLZ003
Package: 10PCS 10%OFF
$69.99
X1
Sponge Dustproof Face Mask
AAAA*******
Package: Set of 10:42% OFF
$29.99
X1
100/200Pcs Disposable Mask Pads
*******
Color: 100PCS 40%OFF
$24.99
X1
Total Qty:
3
Subtotal:
$124.97
Shipping & Insurance:
$19.29
Total:
$144.26
It is now April 28,2020... I have NOT received my items, but they received my money!
I called the USPS in La Puente, CA and they stated this company uses a 3rd party which creates shipping labels but have not received the product. I was told that it may come some weeks or months later.
I'll NEVER order from this company again.
If I could give a rating less than 1star, i would give negative 20!
Date of experience: April 28, 2020
I Order Masks on April 1,2020, It is NOW June 29,2020 and I email them and my email was Return back to ME!
The Website is no longer working,
Date of experience: June 29, 2020
DO NOT BUY! Ordered face masks on April 20. Today is June 23, still no face masks. DO NOT ORDER FROM THEM!
Tip for consumers:
Do not buy from this site!
Products used:
Face masks. Ordered April 20. More then 2 months later, still have not received!
Date of experience: June 23, 2020
Nothing received YET! Where's my orders... ordered over a month ago... no emails or responses...
Date of experience: May 23, 2020
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