• Phix

Phix

Write a Review

Overview

Phix has a rating of 3.9 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Phix most frequently mention customer service, new management, and great quality. Phix ranks 35th among Men's Clothing sites.

Positive reviews (last 12 months): 66.7%
Positive
2
Neutral
0
Negative
1
5
See all photos
How would you rate Phix?
Top Positive Review

“Your new favourite label”

Aaron S.
5/9/24

I am OBSESSED! PHix bring together of all things I love, flares, 70s inspo, western and texture. Top quality finish and detailing on every garment, and the fastest international (GB- AUS) shipping I have ever had everytime.

Top Critical Review

“Buyer Beware: Phix's Return Policy is a Nightmare”

Kristy P.
5/1/24

In what should have been a routine return, I found myself in a horrible nightmare with Phix Clothing. After ordering three ill-fitting shirts, I sought to return them, only to be told I had to cover return shipping costs. The cheapest option? A whopping $50 from NYC to the UK. When I asked for reimbursement, they flat-out refused. Save yourself the hassle and expense – avoid Phix Clothing unless you're willing to gamble on keeping items that don't fit.

Reviews (64)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user graceh20
Canada
2 reviews
20 helpful votes
  • Send Message
August 2nd, 2013

I made two orders from them, the first order never arrived, and it has been over a month already and still not coming.the reason is becoz they don't have the item made yet, but still put it on the website as IN STOCK, they just wanna get your money first.

The 2nd order, they send a worn jacket, cut label, smells, and pen ink leaded in the pocket.

I've been trying to contact them so many times since i made my first order, and they just don't even care.

All i get is been chasing them around, and never got what i order.

Thumbnail of user joeb93
GB
1 review
9 helpful votes
  • Send Message
September 11th, 2013

I have used this website several times, the service is brilliant this is down to probably it has just been changed to new management. The only problem i have with the website is there is a small choice, although i like all of it, there are not many new products.

Thumbnail of user joek93
GB
1 review
0 helpful votes
  • Send Message
February 12th, 2017

I found this brand one day by accident searching online one day and, I am so glad that I did. I eyed a very unique looking jacket on the site that very much was a statement piece and was just so eye catching that, I had to buy it. Unfortunately there were some issues in getting it delivered but there wasn't one moment through the whole process I was unsure of what was going on. My emails were replied to immediately by the amazing customer service that this company has and, because I payed for 1 day delivery and my item arrived a week later I was given a discount code for my next purchase if chose to buy anything else. I cannot stress enough how great this company is the items are well priced, look great, feel great and you are given the upmost care till the package arrives at your door. If you normally shop at high street brands or big online brands then definitely check this brand out, it will offer you an edge to your style that you wont find anywhere else.

Thumbnail of user dexters2
Nevada
1 review
1 helpful vote
  • Send Message
February 11th, 2012

I love the clothes from Phixclothing.com. Whatever your looking for they've got it. They dont just have one theme, say if you wanted a party dress and you were a 'safisticated dresser' they've got those types of dresses, say if you were more 'out there' they've got them to. Fabulous clothes for fabulous prices.

Thumbnail of user daisyp1
GB
1 review
12 helpful votes
  • Send Message
October 16th, 2012

Avoid Phix Clothing at all costs! My experience matches countless others reported online, whereby the company tells you your item(s) are out of stock and will be back in stock soon. They try to keep you hanging on until the 45-day mark has passed, so that you cannot start a Paypal dispute against them - then you have no protection from Paypal and these rip-off merchants can keep your money. Yes, they SOMETIMES send the goods on time, but it's a huge gamble, and should you need to return an item due to it being the wrong size or generally poor quality, forget it - you won't get a refund from these crooks.

Thumbnail of user simong122
GB
1 review
0 helpful votes
  • Send Message
July 9th, 2020

I'd been looking for a couple of Primal Scream-esque shirts in high street shops and online for ages, and had just about given up hope.
Then Phix popped up on my FB feed and I clicked on the link, not expecting to find what I was looking for.

However, two shirts immediately caught my eye and I decided I had to have them. An extra bonus was that they were in the sale.
After having an online chat with the very helpful Rebecca, who gave great advice on what sizes would fit best, I went for it.

They arrived the next day - super speedy.
And not only do the Starman and Large Polka Dot shirts fit, they feel gorgeous. The velvet, and crushed velvet, material is perfect. And the style made this aging man feel young again.

For help, postage, value, and style, Phix have a new fan.

Thumbnail of user davidb4606
France
1 review
0 helpful votes
  • Send Message
July 15th, 2020

IMHO Phix make the coolest clothes in town. The quality of the materials and manufacture are of the highest quality. I have never found a problem with the quality any of the many items i have ordered. If you have any issues with your order (I ordered the wrong size once) then the staff are easy to contact and they provide a friendly and helpful service to resolve you issues as quickly as possible. I highly recommend Phix.

Thumbnail of user mickyh1
GB
1 review
14 helpful votes
  • Send Message
April 14th, 2020

Very happy with the quality of 2 shirts i have bought from Phix clothing, fantastic attention to detail great patterns and colouring on the kaftan shirts. Also very happy with the great customer service, almost instant replies and help from Rebecca on my orders and delivery.
Most definetly recommended and will certainly be using again and again.

Thumbnail of user laritac
Texas
2 reviews
4 helpful votes
  • Send Message
February 15th, 2012

I ordered a dress at 3pm on a Friday hoping I could have it for my Saturday night out and it arrived the next morning. I couldn't believe how quick the service was.

The dress was gorgeous and looks great. I could recommend them to anyone, they have a huge selection of jewellery, dresses and clothes!

Thumbnail of user adamw44
GB
2 reviews
2 helpful votes
  • Send Message
April 13th, 2017

As a customer for over 5 years, under the new management I can see the improvement in customer service and also product quality. It's literally 10/10 now! Very happy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rebeccaj7
Illinois
2 reviews
7 helpful votes
  • Send Message
December 1st, 2012

I ordered a pair of Irregular Choice shoes from Phix Clothing. They were sent out the very same day I made the order and were sent recorded delivery. I was provided with a tracking number and I got them the very next day.
The whole process was easy, smooth and the shoes look GREAT!

Love Phix Clothing,

Thumbnail of user davidm2062
Georgia
1 review
12 helpful votes
  • Send Message
July 3rd, 2019

I can't say enough about this amazing company: Their clothes are TOPS, and their customer service is STELLAR.

I feel so lucky to have literally stumbled upon your company and its website (via an ad I saw embedded in an article on an Oasis fan page, on Facebook, back in the Fall of 2018). Three orders later, and I am so happy! Thank you!

Cheers,

-David-
Boston, Massachusetts, USA

Thumbnail of user ellenb2
Belgium
1 review
1 helpful vote
  • Send Message
September 12th, 2012

Would you buy from a crook? Than don't buy from Phix Clothing
They don't do refunds. They get all the money they can from your creditcard and don't deliver all items. When you return something, no refund. I've mailed them, called them, begged them... No action, no refund, no communication. Crooks!

Thumbnail of user aidank11
GB
1 review
10 helpful votes
  • Send Message
August 20th, 2019

Incredible quality! Velvet shorts unlike no other! Wonderful imagery! Rock and roll at its finest! Fitting my rock bands attire for years to come I am sure! Keep up the awesome work! #myphix

Thumbnail of user petew2
GB
1 review
6 helpful votes
  • Send Message
December 16th, 2011

Ordered july, nothing turned up, asked for a refund sept, asked again 6 times, now dec...

This company should be shut down and ALL staff prosecuted for fraud

Thumbnail of user ians326
Australia
1 review
0 helpful votes
  • Send Message
August 20th, 2020

Hi. You can tell from the title of my review that I am not going to be giving a bad review to PHIX. I have quite a large collection of items (3 velvet kaftans 6velvet shirts 2 fabric shirts, faux fur coat paisley pea coat, paisley 60s jacket and velvet 60s jacket)and I cannot fault a thing.The shopping experience I have found to be excellent with some shipping issues being not of a PHIX problem but a result of living in Australia. I have had contact with Rebecca on a few occasions and found her to be more than helpful and courteous and friendly. Regards from Melbourne Ian Singleton, Keep Safe, Peace

Thumbnail of user finegasb
GB
2 reviews
21 helpful votes
  • Send Message
May 10th, 2020

I found Phix Clothing by accident. As a bit of a clothes addict i was impressed. I have bought from other more well known sites and do occasionally thin my wardrobe out a bit. Not with Phix. It's the sort of stuff you will always want to keep, even if it's only one or two items, as those special pieces in your wardrobe.

I was a Northern Soul boy, Wigan Casino in '78 when i left school. Smart, image conscious and individual. For me Phix ticks all the boxes. Retro with a modern twist, limited runs. I have two box jackets and a longer coat. All exceptionally well made, great quality and detailing. The difficulty for me is prioritising what to buy. So much great stuff. I've never really had to do that before. Not for those who don't like being noticed.

The only down side is the cut. It means you can't be carrying too much extra weight, especially around the middle. I'm about five eight tall, 44 chest and 35 waist. A little shorter in the arms than average and quite broad across the shoulders due to a lot of lane swimming. An XL fits perfect. Jacket, that is. I will be buying shirts soon though.
I had no problems with the customer service. Quick and efficient.

At nearly fifty seven I'm getting excited again about getting dressed up to go out dancing.

Fin

Thumbnail of user tomm465
GB
1 review
1 helpful vote
  • Send Message
November 20th, 2012

I ordered a T-shirt from Phix in October after new management took over in June and have only good things to say about them. My t-shirt was as described and arrived quickly with no hassle. Thanks!

Thumbnail of user brendanl1
Massachusetts
1 review
15 helpful votes
  • Send Message
May 18th, 2013

Hi,

I purchased a lot of clothes from them a couple months back. First of all, they broke the shipment down into two separate orders because the clothes weren't ready at the same time. Why would they label items as in stock if they still had to make it? Maybe its because they only care about getting your money over being honest.

I received the clothes from the first shipment and they were TERRIBLE. The back pockets of pants I bought ripped when I pushed my hands in the pockets to slide the pants off. I noticed that all the fabric on all the shirts and pants were VERY THIN, and held together by weak single stitching that is easily broken by little force. Its garbage, cheap ready to break clothing.

Upon receiving the first package I had to wait weeks for the second half of the shipment to come. I didn't want to pay 100 bucks to ship back each box of clothes separately (international shipping sucks), so I waited for the second half of my shipment to arrive. I even asked Amy from Phixclothing if they could extend the return policy for me because they messed up the order and I would have to pay extra to ship both boxes. She said yeah that would be fine. (I can prove this with an email trail).

Weeks after I had shipped out the clothes I got no response from phix. So I opened up a dispute with my credit card company and guess what? I didn't win! They are sketchy amateur scammers. Seriously, DO NOT TRUST THEM enough to shop here. This is terrible. AWFUL AWFUL AWFUL.

Thumbnail of user juanang
GB
1 review
0 helpful votes
  • Send Message
June 14th, 2019

Top quality shirts and jackets, I've got a few of them and I'm really pleased. Looking forward to grab something from their new summer collection.

Thumbnail of user alexanderc40
GB
1 review
0 helpful votes
  • Send Message
April 13th, 2017

Excellent products and quick and helpful customer service, will certainly buy again from here. Offers a wide range of high quality clothing.

Thumbnail of user edwardi17
GB
1 review
0 helpful votes
  • Send Message
June 22nd, 2019

Bought the ruby jacket and am really pleased with it. Good quality and fit for a decent price. Thanks! Would recommend.

Thumbnail of user angelag3
GB
1 review
6 helpful votes
  • Send Message
May 4th, 2011

Ordered a pair of shoes, never came. Queried the website, found so many reviews to not order from this website... Money taken and never seen again.

Thumbnail of user philipb5
Florida
1 review
1 helpful vote
  • Send Message
January 30th, 2012

The customer service team in place is very good and helpful. Made a few orders and all have been dispatched within the same day.

Thumbnail of user joeyn7
GB
1 review
0 helpful votes
  • Send Message
January 20th, 2018

Amazing quality clothes, at a price that fits

Quick postage, very happy with the items I bought.
Will look forward to buying from Phix in the future

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Our Exclusive range of mens Retro and Mod Clothing at Phix Clothing. Our bespoke range of mod and retro style jackets, harringtons coats and shirting.

Company Representative

Thumbnail of user nathanb54
Nathan B.
I.T Manager

How do I know I can trust these reviews about Phix?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Phix?