PhotoAffections

I ordered some thank you graduation cards from Photo Affections, they sent me a preview, and everything looked fine, when I got the cards one of the photos was moved and not as it was in the preview, I am very disappointed because I order quick service and was hopeful to get a nice product, now I am wondering why I didn't use Wal Mart, it is cheaper and the cards are printed just exactly as they show. If they have designers and they offer to adjust your cards for the best, I only can say they did a terrible job.

Terrible experience. I've always loved Photo Affections in the past but this year I had to call and remind them to get my package to the post office! I got a notification that the package was done and ready to go on Dec. 9 yet it sat somewhere in their facility until I CALLED and told them to put it in the mail ASAP! She told me it had already been shipped days ago and was no longer at their facility. Then tried to blame it on USPS saying theyve had it for days and assured me it was already on its way. Coincidentally, Later that same day I finally got confirmation that it made it to the Post office, 4 days after it was ready. PLUS I paid for expedited shipping which was a waste because it sat in a box somewhere for FOUR DAYS before it shipping. A waste of my money and 100% ruined my Christmas gifts that needed to be sent out with cards on the 14th. NEVER AGAIN 0/10 DO NOT RECOMMEND

I ordered a custom photo sherpa blanket as a Christmas present because it was on such a great special. I added my photos and customized the text. I reviewed the blanket 3 times before entering payment and submitting my order. When the blanket arrived the text was wrong. I e-mailed customer services and submitted a picture and never received a response. I did the live chat with customer service and they told me they received the e-mail and that the QA team would review my order and reach out to me in 1 business day. They never contacted me. I did the customer service live chat again and got the same representative who said the QA team review the order and left a note that nothing was wrong with the blanket. I said it was not correct and that I double checked my order before submitting. They told me there was nothing they could do.

No wonder they offer such great specials, they screw your order up and then refuse to fix it. Now I am out a Christmas present for my best friend. Don't waste your time with this company!

Got my order wrong, after lengthy explanation of simple matter with customer service (I ordered gold envelopes, was sent plain) I was assured the correct envelopes would arrive the following Monday, of course without charge. I was then charged $14.37 for the missing envelopes—which I'd already paid for— and shipping. The envelopes did not arrive Monday. I called to inquire about the envelopes and the bill. They claimed bill was an error; after forty minutes on hold I was told envelopes were still being printed (! They were gold envelopes, no special printing to do) and would be mailed that day and I would receive Wednesday. I asked to speak with supervisor, was told this was impossible but that she would "escalate" and I'd receive a call within 24 hours. I received no call and no envelopes. It is now Wednesday night. I should have received this SIMPLE order in full on 11/30. I received only the cards with the wrong enevelopes. It is now 12/7 and I STILL do not have the correct envelopes, despite multiple assurances that I would have the envelopes by 12/5 and then today. Note that this is a holiday card order—time matters. This company is incompetent and deceptive at best and deliberately fraudulent at worst. AVOID AT ALL COSTS.

The personalised blanket order was delivered with beautiful clear photos, and clear text. Great quality, super soft and fluffy! I love it! Was shipped super fast too.

Wonderful company to order from and fast shipping. I like that I could order exactly how many cards I needed. Cards are very nice quality stock and even boxed beautifully.

I ordered a queen size photo blanket and added 3 pictures that were not good quality. Other photo blanket companies advised the pictures weren't quality & wouldn't print well. I took a chance at Photo Affections & the pictures on the bereavement blanket came out clear & exceptional. The quality of the blanket was nice & soft but was more like a accent throw than a blanket but it still exceeded my expectations. I took another chance & had another blanket created as a mother's day gift with 14 photos. I used photos from 1950, 60, 70, 80. I did take a picture of these old cracked photos with my camera phone & tried my best to alter them myself before submitting the photos on the blanket. Even so the photos I took wouldn't have been considered quality. Nevertheless all 14 photos came out exceptionally well, the pictures were clear and lifelike. The blanket was absolutely beautiful! Such a beautiful presentation for a gift. Thanks again Photo Affections! Since I didn't want personal pictures on the internet I included my receipts of purchase as proof of purchase.

I ordered 100 Christmas cards. They sent me my order with someone else's cards mixed in with mine, which means some of mine were sent to someone else's house. I tried to get on chat with them and it took about 30 minutes to connect with someone. They then said they wouldn't help me there and that I had to email quality control. I asked to talk to a Manager, and they said they would have one call me. No one ever did. The next day I got an email saying that they would send me a whole other set of 100 cards. I told them I did not want another set of 100 cards, but no one responded. I tried to get on chat again, but couldn't get a hold of anyone. I called and waited about 25 minutes on hold until someone connected with me. I told her my issue, and she said she didn't understand my problem because they were willing to now send me only 5 more cards. I told her I did not want more cards, I just wanted a discount on my order. She huffed and puffed and said she would have a Manager call me. I explained that I has to already wait 2 days to get a hold of their customer care and that I didn't want to wait another 2 days. I explained that it really bothered me that my kids' pictures were now in strangers' homes and she muttered an "Oh My God" in a mocking way. She said that they are having a lot of complaints with their services and that I would have to wait like everyone else. I explained that they told me that they would call me the day before within a half hour. Their customer service is inefficient, rude, and not helpful. Needless to say I will not be ordering from them again.

I bought this for a friend and we absolutely love it! Awesome workEverything about the blanket is to die for literally.

While placing my order with Photo Affections, I encountered an error. The on page help suggested asking for a review of my photo. I could not find any where to ask for this review during check out. Immediately after checkout, I contacted Photo Affections support. My email:

"comments: I did not see an area to add a note about the quality of my photo. Can you please review prior to printing? I do not want 100 cards if the photo is not going to look good."

Within 20 minutes, I received a response:

"Currently your order is under review by our design department and quality team. They will contact you if they see any issues with your order."

About 4 days later, my order arrived. I open it expecting to see a clear picture, but was upset to discover how poor my photo card looked. I contacted support again with the issue. I was instructed to send photos--which I did. After a few days of review with support they told me:

"After reviewing your order, it appears that we printed your order just as it was designed and submitted into our system. "

I was understandably upset. I had contacted support before they began my order so that this exact thing wouldn't happen. They offered me half off a new order. I declined. I wanted a new order immediately at no cost. Then over the next few days of them ignoring my email, they sent the same exact email 3 times from 3 different customer service people offering me a shipping refund.

I am 9 months pregnant. I don't have time to deal with this stress. I ordered the cards with plenty of time to send before the Holidays. I contacted support prior to them starting my order to avoid any difficulties. If I had known they would look like this--I would have picked a different design. I don't understand why I wasn't taken care of. Now, with just about 10 days to go until Christmas, I have to send these embarrassing cards out to my friends and family because I don't have the time or money to try again.

At first, I was impressed with the customer service. I had accidentally place two of the same photos on our card; PA notified me on December 10th that the correction was being made and the order was shipped on the 12th. Supposedly the order sat in Bolingbrook, IL for over a week. I tried calling customer service, but after sitting on hold for 20 minutes, tried the "chat" on-line. Same wait. The person I talked to said USPS was not using tracking anymore to speed things up and I would receive my order sometime between Wednesday the 16th (this was on the 17th!) and the 18th. The 18th came, and no order, but the tracking number said it was now in Chicago. Today's tracking said it's in Grand Rapids, which is about 45 minutes away from us, but I won't receive my CHRISTMAS cards supposedly until Christmas Eve. I've sent numerous e-mails and the only response I have received is a copy of my invoice telling me I've been credited for some changes I requested (not sure what that would be) and that they hope I enjoy my order. Oh, I did also receive an e-mail during all this asking if I'd like to request additional cards. I have no idea if I'll ever get my cards and what they'll end up looking like, but NEVER again will I order from this company. Once they have your money and your order they are incommunicado.

Great service, great product. Thank you for a wonderful job. I will use your service again and tell others to use.