Picaboo

All the hours I spent ended in less than perfect results because of the poor editing tool when creating photo books. Very difficult to navigate, hard to make corrections in text. Customer service was not as promised with 100% satisfaction guaranteed. Very disappointed with their customer care.
Find another company that's easier to deal with. I can see many others were not happy with them either.

I make calendars for my family every year. This site is not as easy to use as others and their ordering process is terrible. Look before you buy. The cost of shipping is outrageous. They make you pay full shipping costs for each calendar to the same address! The calendars I have purchased the last few years from another site were high quality and no hidden costs, so I will go back to them. Although their calendars may look good, I won't shop through Picaboo again.

I paid attention to their shipping deadlines, paid for rush priority shipping and the day before Christmas discovered my photo books are still in production and will not arrive by Christmas for gifts. I've used Picaboo for a number of years, good quality books, but this will be the last year I use them.

I have three photo books by Picaboo and all three have pictures that are turning black. The customer service representative blamed it on the way I am storing them. I told him that they are on a book shelf that gets no sun and he said it has to be my fault. He also said that since it has been more than 90 days, Picaboo will do nothing to help remedy the situation.

I am greatly disappointed in the Picaboo Yearbook company. Unbelievably poor service. The information given to us over the phone was incomplete, inaccurate, and confusing resulting in our school loosing double the amount of the stated cost. I will never use this company again!

This company has been nothing but a nightmare to deal with. I was first sent someone else's order all together. When contacted they said they would resend my order however, they then forgot to reprocess my original order until I had to contact them again weeks later. Once my order finally did show up, I then received a shipping charge for the first order I received which wasn't even my order. Through the many months of dealing with them multiple phone calls, emails and photos were sent and they basically said there was nothing they could do. I will never use this company again and I warn all of you to stay away. There products are not worth it.

Last year, I got sucked into a bogus scheme with a price reduction on yearbooks that you refused to honor. The books were late for reunion. Worse they were shipped from Canada and went thr customs for the full amt, not the discounted amount. We had Visa correct the flaw and got near the promised price. Lo and behold, over a year later, I get a State tax on a $3000. " import." The cost was $1200. And it was not a business import. I paid the $200 to be rid of you once and for all. You have fraudulent business practices, and an irresponsible service Department. Do not do business with this company. Ok for 1 book perhaps but NEVER order multiples! Terrible.

I designed my Xmas cards and had a difficult time ordering the card. Customer service was very helpful but it took awhile. Because of the difficulty in submitting my order I checked it carefully to no avail it seems. Received my card where picture orientation was incorrect and I received someone else's envelopes with addresses on it.

I have spent so many hours trying to do a photobook on the Beta software. It is full of bugs and is constantly crashing (yes, I meet all the system requirements, I checked). It has been so frustrating and I am pulling out my hair. It took me so long to do anything (1 layout, hours), that I could not get it done in time before the voucher expired. They said they would extend it, but did not. Not happy with customer service at all. Never again.

I bought an $18 voucher from wagjag and ordered my photobook. First of all, the website is non-user friendly, it took me 2 hrs to finish uploading and editing photos. Then when I placed my order, I had to pay an additional $12+tax for shipping. I carefully reviewed all the photos and make sure they are not in the "crop zone" or to be cropped when it is printed. When I received my order, the photos were cropped unevenly leaving a white rim on the edge of each photo. I was completely dissatisfied but their response was "while content in this zone may be cropped, there is no guarantee that all of it will be." and they claim themselves to be 100% satisfaction guarantee, give me a break. Don't fall for this deal and I could just order a nicer one from superstore, walmart or elsewhere at a cheaper cost.

I purchased a book from Picaboo via an Amazon voucher. The ordering process is tedious and time consuming, and unfortunately voucher orders default to an automatic upgrade. Customers need to be alerted to such upgrades or given the option to upgrade. The customer service department is not very helpful and they are not interested in maintaining customer relations.
Very unfortunate indeed.

Listento the warnings and do NOT order from Picaboo. They are horrible! The technology is clunky and it took days for me to complete a simple photo book. I would've stopped halfway through but I was already livid at the amount of time I had invested. I purchased a living social deal that gave me $50 for $15 and their product isn't even worth that much. Horrible, horrible, horrible!

I wish I read these review before I purchased from Picabo. Their customer service is horrible. They over promise and under deliver. My three books were misdirected in the mail and three phone calls, one chat session, and 5 weeks later, I still don't have my books.

Can not recommend this company.

Absolutely terrible costumer service! I bought photo albums of my wedding for my family and my in-laws. They were not shipped in time to meet the deadline the company claimed they would meet (that the packages would arrive before the holiday season). One of the package's shipping got completely screwed up, Picaboo would not acknowledge the situation at all. The costumer service representative was rude and so unhelpful (I was being very kind and patient despite being very frustrated but she was still very rude). If I could put less than a star I would - DO NOT use this site for any cherished projects - I will most certainly not be using them again.

Spent days designing the perfect Christmas cards. Spent extra money for the 'Premium' cards and personalized envelopes. Ordered overnight shipping. DAYS later, received the cards - and blank envelopes. When I spoke to customer service, they claimed the error with the envelopes not being printed was due to 'an internal bug' and had now been fixed, but the soonest they could get the printed envelopes to me would be New Years. Some good that does for Christmas cards. They also claimed they could not issue a partial refund, as the printed envelopes (which I didn't receive!) were 'included' in the cost of the premium cards. SCAM ARTISTS! I'll never order from them again!

I ordered my Christmas cards on 11/26/18 and paid for rush delivery. I used a Living Social deal. Was given an Estimated delivery date of 12/3/18, that way I have time to mail cards overseas. As of 12/06 the order is still "in production". I chatted online 12/03/ with customer service (as I couldn't find a #) who said there was a delay and they couldn't tell me when my order would be shipped. They refunded my rush delivery charge but the point is if you give someone an ESTIMATED delivery I would expect it within 2 days. Horrible
Customer service without any actual help or information.
This is my first and last time I will order from them.

Ordered Picaboo through groupon voucher for 9.99 for 20 page custom hard cover photo book. We were billed another 9.80. We assumed this was the amount that groupon was going to debit them. Unfortunately that was not the case. What appeared to be groupon deal for 9.99 costed us 18.79. Be careful when you deal with Picaboo and the deals that they offer.

I found this website from a freebie site. You can create photo books and calendars from your own photos. I was very impressed with the ease of navigation of the site. I made a calander and only had to pay shipping, but their normal everyday prices were reasonable, I thought. My calender came back within a week and it was beautiful. It was made out of heavy paper and the quality was just great. I will be doing business with this company again.

I ordered a photo panel (8x10) from Picaboo. Received with the head of one of the subjects chopped off. Complained, was told it was a problem with their site which does not properly allow to judge borders and to reorder, and pay to be reimbursed. I ordered a second time, allowing for the "invisible" border. I received a damaged photo panel 2 weeks later. I complained two weeks ago. I have not heard back from their "customer service". I would not recommend Picaboo to anyone! I have thrown away both money and time and still don't have the product. This company deserves a zero rating.

I always use Picaboo for my photobooks and have for years. I've also had good luck with using them for Christmas cards. I love how customizable it is. I love being able to put as many pictures or text where ever I want.

Just horrible customer service with no accountability to their customer. Trust the other comments and just pick another company. With a gift this personalized, it is worth it to pick someone with better customer support. December 27 and still without Christmas presents or responses from my multiple emails to them. Just a sad company. Stay away.

Bought cards through Groupon so wanted to use for Christmas cards. Once I paid for it- I was all in :( First- it would not save any of my projects correctly. After literally hours working on what should have taken a fraction of the time, I ordered what I assumed were the cards I had decided upon. Like other customers, it took way longer to get the cards- only to find they were my first draft! They were cropped horribly, and looked so cheap. I corresponded with Picaboo through their Live Chat. I was asked to send a photo of the cards I received. I did so (their instructions were difficult at best to understand) and Picaboo agreed to refund my money- once I mailed the cards back.
Sure they refunded my money- but not for P&H to send the WRONG cards back. I ended up going to Walgreen's- cards were ready in an hour and looked amazing!
Groupon was wonderful as well- they could not apologize enough and sent me a full refund- no questions asked.

This was the single worst shopping experience (online or otherwise) this entire holiday season. We spend $1000's of dollars every holiday, and the $100 I spent at Picaboo will never be forgotten as the worst money spent. I have complained to the company and never heard back.
The online experience was difficult and frustrating. The quality of the items I purchased is literally childish and laughable. The look like something you might try doing on your own at home if you had never made photos ever in your whole life. And the customer support was ridiculous - I never ever heard back from them.