Picaboo

I recently ordered two larger lay flat photo books. One of the books was recieved with one (of the 100) pages not printed properly (custom background missing). I brought this to the attention of customer service and they reprinted the book and sent it out to me within. A few weeks. Great customer service.

I'm so unhappy with them! I ordered Christmas cards from them because I got a deal from Amazon. Such a mistake! I had such trouble placing the order. Then realized I needed to upgrade the shipping so I live chated with customer service. After waiting for sooooo long, I upgraded to overnight shipping, but she never put it in so now I'm not going to get my cards by Christmas. Since it was never put in the system, there's "nothing they can do." How can I send out Christmas cards after Christmas? Thanks for nothing Picaboo!

If you order any kind of print, be sure it's helping you to crop to the size you are ordering. I ordered a canvas print... it had me crop... and it had me crop to a different size. My print looked horrible, and I complained, and they told me I approved it (to a different size than what I ordered) and did not not qualify for their "satisfaction guarantee". They proceeded to offer a "deal" that would reprint my order for more than I originally paid. AVOID.

This company is a joke! For one, their website is slowest and most tedious of ALL photo sites. I had purchased an offer to make a photo book and actually just had to scrap the whole idea because it was going to take 4 hrs just to UPLOAD my pictures! I let it load for 2 hrs before I just said screw it. So i ended up just ordering some prints. They took 2 weeks to arrive and several were messed up. They had big pink blotches on my black and white pics! I wrote customer service and received a prompt reply that they would correct the issue. I informed them I needed the pictures sometime the following week. Well an entire week passed and I just now received a shipping confirmation (when I have been looking for them in the mail) and the tracking shows it will take an additional week to deliver! Are you kidding me! For 4 5x7 prints? They SUCK! And I will never use them again.

Found a good "deal" and spent hours creating a book on Picaboo's difficult website. ( I have made many books on another website.) When I received it, it had a rear blank page, but not a front one. It was very UNPROFESSIONAL looking. I called to ask about it, and the guy told me that's how they make them. I asked him why, and he said because it would cost money to add it. I asked how much, and he answered that he wasn't sure because that was another department. I asked to talk to that department and he said they didn't receive calls. Save your time and money and create your books elsewhere.

I ordered holiday cards from this company for Thursday delivery. I talked to someone on Thursday and they stated Friday. I talked to someone on Friday and they said Saturday. They arrived late in the day on Monday. They state quick production times to get your business knowing they can not meet those time frames and then lie to you about it.

Don't take my word for it. Check the Better Business Bureau. The BBB gives Picaboo an F!

This website is impossible to navigate to just order simple prints from your phone. It directs you to their app to upload pictures, and then you can't upload pictures without starting a project on the website. It's the most useless website and I'm annoyed for purchasing a voucher at a fundraiser and not being able to utilize it to order prints. You cannot upload pictures from your phone, you need a computer to do so (per the customer service rep), and all of my pictures, and probably everyone else on this planet, are on my phone not on my computer. This website is awful and I wasted money purchasing a voucher that I'll never use. I'll stick to snapfish and any other app that actually allows you to upload pics from your phone.

Customer service IS horrible. I had a hard time ordering a book and they never assisted me over the telephone. I called twice and both times they kept telling me that the websites were picky, sometimes they would let you order and sometimes they did not. Finally the site told me that the book I was trying to order was no longer available and deleted HOURS & HOURS of work. I will never use them again!
*******@yahoo.com

I have ordered 12 photo books from picaboo after my daughter's wedding. I customized the books on the cover and the actual photos depending on the recipient. 2 of the books were switched (inside of one book with the cover of another, and one book had a photo that only downloaded 1/3 of the photo). I have spent probably 6-8 hours on the phone and "live chat" with them trying to remedy their mistake... obviously it has been difficult. I offered to return the books, and they said it would take 6 weeks for them to even review/decide! If the books are done correctly, the cover and quality are nice... I just wouldn't take the chance again, and will probably have to "eat" the cost of these and make them with another company.

I bought a coupon from houstonlocal, and like many others their website doesn't work. It took me over 2 hours to make the book, as compared to Shutterfly, it usually only takes 30-45 minutes. I tried to upload my book to order it and after 2 days of trying and remaking my book twice I just gave up! So they scammed me out of $10 because you can't get "something for nearly nothing". Just use Shutterfly when they have a discount offer. Their books are excellent quality and their website is user friendly.

I am not tech savvy, but I love creating calendars and books from my digital photographs. Picaboo, although expensive, allowed me SO MUCH flexibility in my calendar creation AND I could actually follow the prompts. When I received my calendar the spiral binding was damaged. I called and a very nice woman answered. I received another copy of the calendar within the week. I LOVE PICABOO! Also, this is the first time I have ever submitted a review anywhere.

I tried to change the shipping address (because the book I had just ordered took 10 days to arrive) and they would NOT change the shipping address even though the book was in production and hadn't shipped yet! Will NOT order from them again! I can understand if it was changing anything about the printing of the book, but the shipping address! Very poor customer service!

Be aware that there cropping lines are not perfectly accurate. They could crop a little more (especially on the cover). I will try another company next time. Compaints are not handled very fast either. So allow youself plenty of time for the project, and the possability that it will have to be redone.

This review is not based on the quality of books because I may never get them. I live in a city building with no doorman so I need to have all large packages delivered with FedEx or UPS because the drivers know to deliver in the evening. I emailed Picaboo and they said they ship FedEx. This is NOT true. They ship FedEx Smart Post which means they hand off your package to USPS. This adds 5-7 days to your delivery time and in my case does not work. Unless I take off of work I may never get my albums which were holiday gifts. I wish they were very clear that they do not really ship FedEx.

The software is not set up for a novice user. I ended up contacting customer support. They helped me only with what I specifically asked and sent me my product that wasn't lined up correctly. I couldn't tell that it wasn't lined up. The photos poor quality. Overall completely disappointing.

I placed my order on December 1st. I ordered 5-7 days shipping. It is now December 16th and I still haven't received anything in the mail. To make matters worse I have sent 2 separate emails with my concerns to their customer service department and have never heard back. Also, when I received my shipping confirmation I was supposed to be able to "Track" my order under my order details for my account, I tried many times and have NEVER been able to view the tracking of my package! This site is completely unreliable! I thought since I was ordering so early I would have plenty of time to mail out my Christmas cards before Christmas but at this rate I might just have to call my bank and dispute the charges because it sure doesn't seem like I'll be receiving any order. STAY AWAY! I've had WAY better experiences with shutterfly, tiny prints, and cardstock. Try one of those instead!

I have produced with the help of APPLE many wonderful photo story books. I gave picaboo a try because someone gave me a free book card. (It wasn't free by the way it still cost money). I found the program they use to put a book together at home was complicated, slow and would allow me to upload all the pictures I wanted to put into the book. I was not allowed to add written commentary and the product was delayed because of a postal strike. The product is much less than I thought possible. The pictures appear grainy and dim, the backgrounds are cheesy. I am so disappoint. Won't EVER use Picaboo again for anything. ZERO! I will have to redo the vacation book with a company that knows what it's doing. STAY AWAY FROM PICABOO!

I was gifted a gift voucher for Picaboo and was incredibly excited to use it. Unfortunately it didn't work on the website so I reached out and they emailed me and told me to place the order without the code and they would give me a manual refund after placing my order. I then placed my order and emailed them and they responded saying that they cannot process my refund as the "terms" of the gift receipt had changed without notification and the voucher was no longer available on prints. I then tried to cancel my order and they said that becuase it had been more than thirty minutes since placing the order they wouldnt be able to cancel it! HOW. I was LIVID

I got three products at the same time. A calendar, a photo "plaque" and a photo poster. It's been three weeks I recieved the calendar a few days ago. The quality wasn't bad, it just looks really glossy and like Walmart photo paper. I like on shutterfly how you can put a personalized message on the back, which picaboo doesn't offer. I just recieved the "plaque" today and extremely disapointed. It is a cheap light cardboard and it was $15.99 and my pictures are super blurry but have great resolution on my computer. Oh and did I mention the shipping was outrageous? So here I am, three weeks in (I live in Michigan, USA) with two out of three of my products and already disapointed. Won't be using this site again.

So annoyed with this site! I paid $19.99 for a Groupon that included 20 pages on the particular book I was creating. It only gave me 10 pages and when it was all said and done I contacted user support and the lady told me that yes, 20 pages are included but they start with 10 and the option to add up to 20 for the same price. It was highly confusing and I thought I would be paying to add extra pages. They stated that nowhere. I also was not aware that I would be paying $10 for shipping when I saved enough of my Groupon credit for that. Not a nice surprise. The reason I bought this through Groupon was so my husband wouldnt see what I was getting him for our annoversary. Having to pay extra for the shipping obviously caused Picaboo to show up on our account so it spoiled the surprise for him. Not only that, but it's super slow and not easy to navigate. Shutterfly is the way to go from now on.

This is super late, but want to follow up to say the books I ordered from Picaboo were very nice, the quality was great and I received compliments on it from another designer who saw it recently. The books I designed were gifts for my Dad for Father's Day.

I get hooked on their promotions and end up buying these vouchers that deeply discount their photobooks. As a result, I have made and purchased three of them. Each one has had quality issue, that resulted in them being redone several times. This was due to printer error (missing pages and/or pictures) or the quality of the book, not by me.

The lay-flat book, which has cardboard-like pages, literally feels like it is falling apart in your hands, with pages skewed and out of alignment. The pictures rendered darkly and on a matte finish, they are hard to see. Picaboo tried to say this was due to brightness and color differences on my monitor, and that I should adjust my pictures with filters to compensate for it. This, however, is not true... I have not had an issue with other books or other sites. It is their software and printing process that is a fault. I noticed that when adding frames to the pictures, that the entire page darkens.

I will, say however, that their customer service has been prompt and good to resolve the issues. They have reprinted the books or refunded the money without issue. If you don't mind spending the extra time re-doing your books several times, and trust that their customer service remains good, then go for it. Their classic lay-flat book is pretty good once they get it done right.

Worst experience ever with this website. I have ordered plenty of cards/invitations etc from other sites like Tiny Prints, etc. and Picaboo is one of the most UNuser friendly website ever. When i finally finsihed my card i ordered it and it was shipped to my house it was the wrong card! I have been waiting for a week for customer service to get back to me and they still just saying i am in the que...