Picanova

I was a bit unfortunate with my ordering process in the beginning. So it took a bit until I received my canvas. But the result is great. That’s why I respond to your mail and give you (just) 4 Stars.

I have changed my previous review (shown below) due to the company's attention to my complaint on this site. They experienced difficulties with their shipping provider, which caused a delay. They contacted me after my negative review here, apologized, and asked what they could do to make it right. I was very pleased with the product, once I received it, so I asked for them to duplicate it, free of charge. They did so, and it was received within a week. I am happy that they DO value their customers, and worked to save my business. The products are beautiful, and because of their recon, I will order from them in the future.

Unfortunately I am in the same boat as the rest of you! How embarrassing this will be to show up at my boyfriends parents on Christmas Eve with an IOU! If the company was overwhelmed with orders, and knew they would have time delivering by Christmas, I wish they would have given a heads up! I have no tracking number, no communication except for a "we're sorry" email with a promise of $46 in free product!

I would recommend this to anyone! We were extremely satisfied with our order and everyone who has seen the picture were amazed at the quality. I will order again.

The Quality was so bad, and to get the refund was a nightmare. Stay away from this Co.
I found out the keep changing the Co.Name. This is the same Co. As CanvasDiscount

Ordered a photo to canvas from a Groupon offer. The canvas was so thin that you could see the outline of the frame through the canvas. It distracts from the image.

Very dissappointing product. Really poor quality. Acrylic glass product valuation at £118 is a joke and a scam. AVOID! There is so much competition around people

I ORDERED TWO GROUPONS FROM THEM AND WHEN I GO TO USE THEM IT SAYS THE CODE IS NOT VALID. THEY DO NOT EXPIRE UNTIL TONIGHT... I HAVE TRIED CALLING THEM YESTERDAY AND TODAY DURING BUSINESS HOURS... NO RESPONSE. I HAVE EMAILED THEM AND NOT HEARD BACK. I'M GOING TO BE VERY FRUSTRATED IF THEY DO NOT HONOR MY GROUPONS.

We ordered a memorable picture and it came protected from shipping damage, beutifully printed and exactly as expected. The prices are very competitve and I would defintely use picanova again.

I have ordered several canvases for my home, my parents and even as gifts. The beauty of a picture canvas is a unique art addition to any room.

Although I bought a great deal on groupon, i felt the cavnas frame was a bit flimsy. The canvas wasn't stretched tight against the frame. But the picture was printed nicely.

Incredible quality and even more unbelievable the speed of delivery on the two canvas pics we ordered. Received them within 4 days... Awesome job!

I can surely recommend this new website. Price/performance ratio is top! Didn´t expect the promised 24 hour turnaround to be true, but it is!

User friendly site, visual aid for the different styles of canvas were great and very helpful, best of all-on time delivery :)

Awesome canvas! Perfect delivery! Just a bit expensive - good thing we had a groupon or we never would have tried it... and gotten hooked!
Maria

This is the second canvas I ordered. Both are beautiful! The turnaround time was so fast. I would definitely recommend picanova to my friends!

UPDATE: I'm changing my review to 2 stars with an update that this company is not a scam. They do, apparently, exist. However, they clearly over-booked themselves with the Groupon deal accepting far more orders than they were able to handle and have a very immature customer service system. Not answering their phones or e-mails and not having any way to leave a message is SKETCHY -- they need to fix this ASAP.

After I originally posted my review here, I attempted to contact them every way I thought possible, having exhausted phone calls and e-mail. I tweeted at them and then sent them a private message on Facebook. Facebook, of all things, is where I finally got a reply from someone. They assured me that my order was on its way and said they had an issue with their system which was supposed to send out tracking numbers.

My canvas prints came the next day. The quality was fine, though the canvas is "thinner" (less sturdy feeling) than Costco prints and the color seems as though it would completely dissolve if it got wet (I tried cleaning a spot off a corner with a damp finger and the paint came off). I delivered one of my two prints as a gift and it looked very nice.

So, overall I'm happy with the product (at the Groupon price -- I'd never pay their full price). The company made some huge mistakes though. And I still seriously doubt the validity of the first handful of "5 star" reviews on this site. My original review is below.
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WOW! This company is a fake/scam or something. Like the others, I haven't received any communication in weeks. Have tried e-mail, Twitter, and phone calls. No way to leave a message. Also, look at all the "positive" reviews on here. They are all from a 3 day window --- SUPER SKETCHY! I am sure these are fake reviews. SCAM!

Love the canvas prints, great value and their offers are not to be beaten. Delivered to your door in record time. What's not to like

I have ordered multiple canvas pictures and they all turn out amazing! I couldn't ask for a better quality!

I attempted to use Picanova to order a couple photo mugs as holiday gifts, after purchasing vouchers for them. I ordered the mugs (after the vouchers initially not working), and paid the difference for shipping. After a few weeks there was no sign of the mugs and, I realized, no order confirmation. I got in contact with Picanova to figure out what had happened.

They charged me for shipping, but sent no order confirmation or shipping confirmation. The shipper also failed to leave a delivery notice and the mugs were eventually sent back. I could chalk all that up to some glitch in the system if vouchers aren't normally used. However, their Customer Service has been completely incompetent. They were unable to find their own order number, were unaware the mugs had been returned to them (after they told me the mugs were returned...), demanded I send photo evidence of destroying the canvases I ordered before getting a refund (?), and repeatedly put in the minimum effort possible to respond, often getting information they already had wrong. After finally agreeing to refund, they sat around on that until I followed up, and are just now claiming that the shipping charges will be returned. We will see. I'm still working on getting my money back for the vouchers.

It was a complex order, which I was fully willing to understand, but they demonstrated they had no interest in understanding what had happened and resolving it, and instead impeded the process (who can't find their own orders, but still charge you?), and attempted to off load everything possible to me or the voucher seller. No integrity or pride in their product. I'll still order photo mugs, but not from Picanova.

Couldn't be happier with how my canvas portraits turned out. I was afraid they might be blurry because of the enlargement, but they look great!

This is my 5 th canvas. Always perfect!
So easy! I'd advise anyone interested to try it. Sale prices are awesome. Wonderful company!

I have told many people about Picanova. You cannot beat the quality for the price and the shipping was super fast!

I’m happy to review your product. The quality of my canvases is good and the price/ratio performance is adequate. Nothing to complain about.