PinkBasis

Worst company I have ever dealt with. They sent me damaged shoes and then refused to replace them until I sent photos of proof of damage. They took forever to email me back and I stayed on hold over the phone for two hours before I hung up never even getting a persons voice only holding while hearing music. After I sent them back I never got a reply back as to what would happen with refunding my money or getting them replaced. Total rip off do not buy from them

I ordered an attractive swimsuit from PinkBasis and have got within 48 hours. My girlfriend likes it very much.

Cheap price, Good customer service and fast delivery of PinkBasis, I like those things.

I ordered from them over 3 weeks ago and still have yet to receive my items. I am pissed! I wish I would have found this site before purchasing from them. After doing my research, I realized that they must have gotten wind of all these negative complaint they changed there site name to: https://www.lollicouture.com slick $#*!ers! The crazy thing is the have messed with the wrong one with me. I have shut down companies like them because money is not important to me the principle is.

I am so sorry I did not google this site and read all of the horrible reviews people had posted about them, I should have done my research, anyway, I order a total amount of 5 things and only received 4, I tried emailing them just to check on the item not received and I got no answer, I tried calling various times and the phone was either busy or was left waiting for a representative for about 15 minutes until I decided to hang up. Horrible customer service that's for sure. It's just a headache dealing with them, they are unreachable.

Pinkbasis is now more enhanced than before one year ago when i visited this site it has delivered $#*!ty products but like a week ago i ordered some leggings and they delivered it fast with good quality liked it

This company is not compliant with state and local laws concerning their policies. The products were horrible, and the return/refund policy was not disclosed prior to purchase (and being in California) state law requires that from any online business. Also, the customer service is horrible, and they would not comply with any requests. I am asking for a full research of this business's conducts and policies, as this is not acceptable within the retail industry.

If it were possible to give Zero Stars with a review, I would. Pink Basis has the worst customer service. There is limited communication, and if you need to talk to someone, good luck! Limited service hours, emails take 2 days to get a response. I ordered two pairs of pleaser boots for an event. Could not get help with my order. When I finally requested to cancel the order, they mysteriously created a shipping label and said they had already shipped out. Charged $75 for expedited delivery. Received my package, and one of the boots was on backorder, however I was never notified of this. Fortunately, I had already given up on them and placed another order with Yandy.com! Fast, in-stock, and even delivered the very next day for only $35! Buyer beware!

If I could give these people no stars, i would. I purchased a pair of beige boots and paid an extra $20 for 2day air. They sent the wrong boots and then gave me the run around when I tried sending them back. It was their mistake but my headache. I'm stuck with boots I did not order. Needless to say they have horrible customer service. Buyer beware. Don't bother buying with them.

I ordered an item for my girlfriend on September 1st. They charged my account on September 4th, IT is now September 15 and it still hasn't shipped. I will try contacting the company again on monday. They are subsidiary of amiclubwear.com

I placed an order on Pinkbasis. By the time I got to the end of placing my order there was no spot to enter the promo code. Thought it would automatically deduct the amount at check out but it didn't. Got an email confirmation a few minutes later notating the entire amount being processed. Tried calling them and there were 70 callers ahead of me. Held as long as I could, got all the way down to caller 10 but was working and had to run into meeting. Tried calling back an hour later and now the line is disconnected! Poor customer service!

I waited three weeks and no tracking number no update. Three people order all to the same address and everyone received their package except mine?! Emailed 15 times no answer. And insane wait for support call center. And was on hold 3 times for and hour just for support call center to tell me we'll get back to you 24 hours and they do not. I finally got through to someone today and they told me one of your order is not in stock so your basically not going to receive it? Unbelievable, I bought that one product for a gift. I waited that long and they tell me 3 weeks later?! Ridiculous! Really Ridiculous. I will never shop on this site ever again. And I will spread the news to everyone I know not to shop here..

My 1 star rating for this company is an understatement... this company would be in a better shape if the 3 blind mice works there as their employees... reading the reviews i guess i was not the only one that got wrong orders shipped and a forever refund... these people are crazy and unprofessional... not only that they wont try to get back to you when you try to contact them or even when you do contact them after waiting for an hour over the phone (sure like our freaking time is not precious...) and they promise you over the phone that they will give me a refund back to paypal... there is still no refund back to my paypal... so i got online and signed on to my account and there's no credit there either... so yah... don't waste your time on this site people... and if you magazine people are reading this... i also stopped subscribing to Lucky Magazine and other magazine who promotes this site...

Though it takes a lil while to get your order this is the best site anyone could use! They have a variety of one of a kind items then too top that, they never fail to reply on any concerns regarding your order!

I have been contacting Pink Basis for 2 yrs. Regarding an order that I received where one swimsuit size small was way too BIG and the other swimsuit bag had been opened and taped. I do not know if it was a return and someone else had tried it on. I mailed back the 2 swimsuits and never received a refund. I asked them I was told I was out of the return dates but I had been contacting them about the opened bag and the issue was never resolved. I just sent another e-mail a few days ago & I have not heard back. I still have my receipt. I am a business owner myself & this is totally unacceptable.

I've purchased two sneaker wedges from pinkbasis and was very disappointed! The shoes were made out foam and had a stench of burnt rubber. One of the pairs they sent me was already worn and had dirt on the sole. It seemed like they've tried cleaning it and it also had a white stain on the side of the shoe. I've emailed them about wanting a refund on the worn pair but no response so i said screw it and wore them wont buy from this site again...

I ordered multiple items from the site and some of the items did not ship. I contacted the company for a refund on numerous occasions and was assured a refund would be given. Since then I have had no success with phone contact and e-mail customer service tells me to contact the refund department!

I have ordered over 40 pairs of boots and shoes from this site for my daughter and I and pleased as EVER! I know the size chart make sure you read for certain shoes especially the round or pointed toe shoes or boots... you may have to order a size up. Otherwise I am very pleased customer. Thank you PinkBasis!

I love this site so much. I will continue to order from them. This is my first order that I made with them, and I am absolutely in love with all 5 pairs of shoes I ordered. My delivery came on the day they told me.

Best place for gift clothes. Last week I've bought a stylish costume for my wife. She likes it very much. And when she wear it then she looks like a heroine.

Customer service is very good and most importantly price is very low.

This is The worst website ever! The quality is very very very bad! It looks like a cheap custom, I had my order placed mid of June, when I received It 10 days later It had two missing items and when I contacted them It took one month or even more to prove that there are two missing items with more than 4 phone calls and 12 emails! At last when I asked for a refund for The money for The two missing items they told me that It will b in my paypal account in 5 business days its been 2 weeks now! With 6 more e-mails and I'm still waiting! My recommendation avoid this website It is The worst website ever! Services is very poor, and The quality is a disaster!

Everyday we get more option of find costume in PinkBasis. I like it very much. Last week I've bought a sexy costume for my wife, She likes it very very much. And gives me a hug.

I love her and PinkBasis.

My experience was awesome :). . I received my boots on time and in perfect condition. They were prefect. I had no problems reaching customer service... and they gave me a tracking # that was right on time. So for the people that had problems with these issue's i don't know why... all's i know is pink basis is not a "SCAM"
Angela Baumann

BEWARE. They use the notoriously unreliable SmartPost, although they still charge a ridiculous amount for shipping, claiming they use FedEx... my package was never delivered and they refuse to issue a refund. Huge, huge scam site... don't waste your money. I got screwed... don't do the same thing and trust that a huge shipping fee actually means they'll use that money to ensure delivery. They won't.