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Pinterest

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Overview

Pinterest has a rating of 2.2 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pinterest most frequently mention customer service, multiple times, and email address problems. Pinterest ranks 604th among Social Network sites.

  • Service
    68
  • Value
    57
  • Shipping
    27
  • Returns
    27
  • Quality
    59
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
1
Negative
4
37
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How would you rate Pinterest?
Top Positive Review

“The best and most beautiful dresses for girls”

samid b.
5/21/24

Daisda dresses are recognized for their quality and attention to detal. Making them a popular choice among fashion conscious women.Each of these dresses reflects contemporary fashion trends while maintaining classic elegance.

Top Critical Review

“Lobster tales christmas 23”

Jeffrey M.
3/7/24

Ordered lobster tails on pinterest Christmas 23. Never heard a damn thing. Money was taken 2 days after ordering from my bank account. Still to this day 3/7/24 haven't heard a goddamn thing and yes I am pissed. Pinterest seems to be a place where criminals can play their games. Pinterest needs to do alot better at policing their website. In my book pinterest sucks real bad!

Reviews (472)

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customer service (23)
Thumbnail of user samidb1
BA
1 review
0 helpful votes
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May 21st, 2024

Daisda dresses are recognized for their quality and attention to detal. Making them a popular choice among fashion conscious women.Each of these dresses reflects contemporary fashion trends while maintaining classic elegance.

Thumbnail of user bennythurmondlnqhvb
Armenia
8 reviews
0 helpful votes
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April 5th, 2024

Pinterest is a treasure trove of inspiring ideas for every interest, offering a visual discovery platform that fuels creativity and exploration. Whether I'm planning a home renovation, searching for recipe inspiration, or gathering travel tips, Pinterest offers a wealth of curated content and user-generated pins to spark ideas. I appreciate the intuitive search functionality and the ability to save and organize pins into themed boards. Pinterest has become my go-to source for discovering new interests and fueling my passions

Thumbnail of user jeffreym1921
Washington
1 review
1 helpful vote
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March 7th, 2024

Ordered lobster tails on pinterest Christmas 23. Never heard a damn thing. Money was taken 2 days after ordering from my bank account. Still to this day 3/7/24 haven't heard a goddamn thing and yes I am pissed. Pinterest seems to be a place where criminals can play their games. Pinterest needs to do alot better at policing their website. In my book pinterest sucks real bad!

Tip for consumers:
The was selling under the name
RCDIOUH.com

Products used:
None. Never recieved a thing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kst4
Georgia
5 reviews
23 helpful votes
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February 20th, 2024
• Updated review

More advertisers filling up the space vs the DIY projects/ideas. Also, they're apparently not vetting these advertisers for fraud or misleading information. Businesses using 'going out of business' 'selling off inventory' etc. are some of their scams, and most of them are coming out of China. Reported them with all the documents necessary to prove my case. Interesting how quick their ads disappear.

Tip for consumers:
Buyers beware of scams. Don't trust Pinterest to verify that advertisers are legit.

Products used:
Lamps, goblin dolls and wooden puzzles.

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Value
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Another great site gone bad!
June 22nd, 2019
• Previous review

What used to be a great place to share ideas and DIYs has turned into a billboard for advertisements. You have to weed through the ads to finally get to the articles you were actually looking for... so shameful. It's just as easy to type in your search on your browser and avoid the useless ads. Pinterest is getting too greedy for their own good and becoming more like the media.

Thumbnail of user karenc477
Karen T.
Idaho
3 reviews
2 helpful votes
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February 25th, 2024

They are constantly deleting pins stating that it's in violation, HOW when they are on site "to pin" they are "regular" none violent, none harmful in any way and I do not have "secret boards"! This never used to happen and I've been pinning since the nineties, it feels harassing. If they have issues with pins on their website remove them from the people who POSTED them initially.

They deleted my entire account once and I had a conniption as I pin as a form of therapy, I see peoples accounts that are disgusting and filthy? Anyone can see mine and know I pin "normal" things.

Tip for consumers:
Customer service needs to refrain from freely deleting people’s personal accounts etc.

Products used:
N/A

Service
Thumbnail of user mittenz1954
New York
2 reviews
2 helpful votes
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February 23rd, 2024

They advertise fake websites. I got scammed. I told them. They said they would take the site down. But it's still in there. I keep writing to tell them. They blocked me. They are scammers too. I would not use there website stay ofc

Service
Value
Shipping
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Quality
Thumbnail of user wendyd467
GB
1 review
3 helpful votes
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January 27th, 2022

I purchased a silicone mold for a doll, It arrived eventually. A large slab of green floppy jelly like texture that looked like it had been hacked with a blunt knife. One ear missing. Purchase not fit for purpose. Have been given the runaround and have had to open a case with PayPal. Photos of useless mold sent. Now have had to send rubbish back and seems I have to pay for return. Will wait and see if my postage gets reimbursed or not. These awful people think you will give up, dont! Keep going. Horrible people out there waiting to take your money. The seller should pay for postage when the purchase is not as described or in my case total rubbish.
Will never happen again for sure, a lesson learned and much time wasted on some money grabbing greedy chancer.

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Thumbnail of user krew
Illinois
1 review
2 helpful votes
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September 11th, 2023
Verified purchase

Pinterest literally feels they have the right to tell people how to run their websites. Launched our company on 9/7/23, Knock Off LLC, a cough suppressant. We have everything on sale for the first month of Grand Opening. Pinterest tried to force up to remove the sale status from OUR website. Wanted us to change "Refund Policy" to "Return Policy" on our website. Claimed broken social links, we have none. Bottom line, Pinterest is not a governing body and therefore has no right to tell American's how to run their business, online or otherwise. Not to mention, they're incorrect. Check our site for yourself. There are always other options and Pinterest doesn't have the only game in town. They literally have a holier than thou attitude and I for one will no longer succumb and bend to the will of Social Networks. They DO NOT run this country, we do!

Tip for consumers:
Run far away from Pinterest

Products used:
None

Service
Value
Shipping
Returns
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Thumbnail of user lizzyh8
North Carolina
25 reviews
63 helpful votes
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December 17th, 2020

I enjoy Pinterest above all social media because I have used it with my daughter growing up to accumulate positive quotes, crafts, and to help us enjoy things together without the drama of people commenting or "discouraging" each other. I believe that most of social media has been at times the worst of us and has caused changes in all of our behavior for the good. Now that she is almost in college, we still enjoy pinning with each other and sending things like crafts that we can do together and send each other positive encouragements. At least this site, you can enjoy with others similar likes and interests with the younger ones maybe keep the drama mostly out if you want it out. Very helpful in many areas and drama-free :D

Tip for consumers:
enjoy creating and posting

Products used:
Pins, Crafting ideas, encouraging posts

Service
Thumbnail of user gabby108119
Virginia
1 review
0 helpful votes
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May 1st, 2023

I bought a pair of shoes from a merchant showing Clark shoes. When the shoes came three weeks later, they were definitely NOT Clarks. They were some weird sewn together red shoes that did not have a size,no brand name and were way too big. No way to send them back. Pinterest claims to not allow misrepresentation of product but that's a lie. The same shoes are all over the boards, even though I reported them as misleading.

Thumbnail of user ylenad
Philippines
1 review
2 helpful votes
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March 29th, 2022

Don't have any high expectations that it will feedback your complain, I've send countless emails to them hoping they will notice because i desperately wanted to regain my account. It has 3000 pins and most of it are necessary since i rely on references and anatomy for my art and English vocabulary but looks like they don't care about their customer.
I've sent a bunch of form and application to file my complain to their customer service desk ever since, on feb 3 my account got suspended because of wrong age, i followed lots of steps and advice but none of it worked they always lead the same pit of hole saying just send emails and wait for their response but i haven't receive any of it for a months! I dont know how to keep my patience because of my frustration from their customer service!

Thumbnail of user abiek1
California
1 review
6 helpful votes
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January 25th, 2021

Pinterest customer service is the worst I've experienced and it amazes me that as big of a company they are, that they can't do better in customer service. All of my encounters have been what seem to be easy fixes but they just refuse to fix. Here are a couple things that have happened that have really bothered me... almost feels like I got tricked by them. First they offer me $60 credit to run ads. I run ads on Facebook and thought I'll go ahead and give this a try. After spending time to set up my Pinterest ads account and put in my billing card info, they kept denying my ad. Eventually I lost the $60 credit. Then next they offer me $30 credit, so I give it another try. I spent hours learning Pinterest ads and setting up the campaigns, launched my ad and the $30 credit that was available just hours before was no longer available. I contacted the company and they did nothing to help.

Service
Quality
Thumbnail of user vanh23
Netherlands
3 reviews
3 helpful votes
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April 3rd, 2017

The service is quite fun to use and very convenient as I can store different materials in one place. However it has ads and some content stored by other users may be unsafe to minors - take care knowing that!

Thumbnail of user philippah3
GB
1 review
7 helpful votes
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March 2nd, 2019

So i will have to stop using pinterest for inspirational garden ideas because since the latest update a chunk of every image you try to view is covered by a big blue message box which can't be cancelled. Anyone found a way round this?

Thumbnail of user sarahc46
Massachusetts
8 reviews
27 helpful votes
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July 31st, 2013

Pinterest is awesome. It's like having a bookmark bar except you can add comments and have them neatly organized by their pictures & divided into categories. There are endless tips & ideas especially on ways to decorate your house, make cute diy things, or make healthy, delicious food. I go there all the time for inspiration. Sometimes I get a little too excited and try cooking/making something and fail, but it's fun nonetheless :)

Thumbnail of user lindap44
Australia
2 reviews
2 helpful votes
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June 26th, 2014

I love pinterest. There is always something new and interesting to look at. Recipes, cute animal pic, beautiful photographs, home hints and renovating/decorating ideas. I could spend hours scrolling through the pages.

Thumbnail of user keith1
Tennessee
1 review
11 helpful votes
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September 3rd, 2020

We have had an issue with our pins (business page) and have opened multiple customer support tickets - not ONE has been answered! Tickets were closed without a response. Completely unprofessional. Our issues are still ongoing. More trouble that it's worth. Would not advertise with this company - you'll never hear from them!

Thumbnail of user elainem42
Pennsylvania
1 review
9 helpful votes
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January 2nd, 2016

The new format is very disappointing, finding specific boards are very difficult especially when you have so many. Nothing in alphabetical order or visually accessible as it once was. No Board Covers to go directly to. Pinterest Stops and Starts without reason, or showing only blank boards most of the time. Extremely frustrating to search your own boards let alone anyone else's. Constant feed of useless Pins that are of no interest. I'm ready to throw in the towel on this app. As it is Not even letting me pin Anything before it Shuts off! Please fix the problems.

Thumbnail of user michelleg17
Illinois
3 reviews
1 helpful vote
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October 8th, 2012

Absolutely love browsing this site! I also have the app on my phone to view anytime I want, even better! Great pics, styles, crafts, holiday ideas, etc., it has created so many ideas for me and my home.

Thumbnail of user dylann98
Ohio
1 review
4 helpful votes
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July 20th, 2022

For the past few months Pinterest has been constantly falsely removing my pins and even after submitting numerous complaints and appeals they continue to do so without reason. The pins in question are for artistic references. Pinterest falsely claims inappropriate content however this is hypocritical as I have seen many adult ads on the site/app.

For context: one pin was of 2 people hugging. Inappropriate? I think not.

Tip for consumers:
Don't use Pinterest if your pins are going to be even the slightest bit provocative.

Products used:
Mobile application

Service
Thumbnail of user drydens
GB
1 review
13 helpful votes
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November 23rd, 2015

This was a great site and now it's awful. They bombard you with suggestions you don't want, no matter how many times you select "Don't show me any more picks like this". It's turned into a nightmare and my feed is full of junk every day. I don't want to see this junk, Pinterest people, that's why I didn't follow these people!
After using it for many years, this is the last straw - I'm not using it anymore.
How sad to see such a wonderful site to go the same way as all the most dreadful social media, forcing users into something they assemble for you, rather that let you make your choices.
So long, Pinterest. No more "Picked for you" here.

Thumbnail of user irener20
GB
1 review
26 helpful votes
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August 6th, 2017

Today I discovered that all my boards, which I have spent countless months painstakingly organizing to my liking, had been scrambled out of order by yet another unasked for and unwanted update from Pinterest! I tried desperately to fix them but it was no use. Once again it seems Pinterest wants the website to be more like the mobile app, which is just ridiculous. I am sick of all these pointless updates that keep robbing us of personalizing our profiles. The people in charge of this website have absolutely no regard for their users anymore.

Thumbnail of user katew62
Florida
1 review
17 helpful votes
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April 24th, 2017

What a shame this latest update is! There are too many complaints to mention, if I did my head would explode! Pinterest has stopped caring and it doesn't look like they r in any hurry to improve this horrible update! Also pins have been shrinking and the clarity of some are so poor I have either deleted them or won't pin them! I've pinned so little since this crappy update which is a shame on them! The Pinterest experts where always there to help and now it's an automatic respond which is NO help at all! Better fix this or I'll just google instead which is easier!

Thumbnail of user gingerw6
Florida
1 review
22 helpful votes
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April 23rd, 2017

I never tried to contact Pinterest until two days ago. All they did was send me the exact same "fix" as they have in their help center, word for word. My boards rearrange themselves. I put them in alphabetical order and next time I log in, they are messed up. Also I spend five minutes trying to get a new board from the bottom to the top. It won't let me drag it more than one row at a time so I am siting here -drag and drop - drag and drop- all the way to where I want it. It does the same on my husband's computer so it's not that. I have tons of photos to put on Pinterest but hate to do them one at a time. Why can't we drag and drop from our own files on our computer. 'We used to be able to' is NOT an answer.Stop asking for my phone number when I log in. You're not going to call me, you won't even address my complaints.

Thumbnail of user alexi627
Philippines
1 review
0 helpful votes
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November 1st, 2022

For me Pinterest is a personal platform, one that you go to in order to take time for yourself and not for the sake of connecting with your loved ones. Because of this, influencers are discovered differently on Pinterest, it is primarily by their content that users identify them, not by their reputation or identity. Indeed, a Pinterest user will not spontaneously search for influencers in the application's search bar but will discover inspiring content created by professional content creators as they use the platform.

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