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Pinterest

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Overview

Pinterest has a rating of 2.2 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pinterest most frequently mention customer service, multiple times, and email address problems. Pinterest ranks 604th among Social Network sites.

  • Service
    68
  • Value
    57
  • Shipping
    27
  • Returns
    27
  • Quality
    59
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
1
Negative
4
37
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How would you rate Pinterest?
Top Positive Review

“The best and most beautiful dresses for girls”

samid b.
5/21/24

Daisda dresses are recognized for their quality and attention to detal. Making them a popular choice among fashion conscious women.Each of these dresses reflects contemporary fashion trends while maintaining classic elegance.

Top Critical Review

“Lobster tales christmas 23”

Jeffrey M.
3/7/24

Ordered lobster tails on pinterest Christmas 23. Never heard a damn thing. Money was taken 2 days after ordering from my bank account. Still to this day 3/7/24 haven't heard a goddamn thing and yes I am pissed. Pinterest seems to be a place where criminals can play their games. Pinterest needs to do alot better at policing their website. In my book pinterest sucks real bad!

Reviews (472)

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customer service (23)
Thumbnail of user chriss771
Tennessee
1 review
30 helpful votes
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September 12th, 2017

Why does Pinterest suck so badly? A home feed littered with irrelevant ads and related pins that have nothing to do with my interests. I'm a man who like welding, jeeps, and off roading. Yet my home feed is littered with dresses, glitter finger nails, floor mats and closet organizers for the women with more shoes than the creator of the universe. HEY PINTEREST ADVERTISERS, I WILL NEVER CLICK ON ANY OF YOUR PINTEREST ADS. Hey Pinterest staff, fix your recommendation engines... they suck!

Thumbnail of user michaeld1539
Philippines
1 review
0 helpful votes
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October 20th, 2019

Selling a home can be a stressful and complicated experience. Figuring out how to price your home, what inspections are necessary, and pricing is hard for those inexperienced.

Thumbnail of user georgem2437
Michigan
1 review
0 helpful votes
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December 13th, 2022

The one thing that I like about Pinterest is that when I find the latest ideas in food recipes Pinterest helps me to get a copy of the recipe, so I don't miss the new trend and other variety that you could add to meal options for every day meal planning.

Thumbnail of user tomt98
Washington
1 review
16 helpful votes
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August 4th, 2016

Ok. You're out surfing the web for images for a project you're dreaming up.

And bam! You land on an image. There is your idea farm... SUnddenly the screen goes dark
And you have to join pinterest to see the image...

$#*! THAT!

NOT ONCE EVER.

NO WEBSITE WILL MAKE ME DO THAT> $#*! THEM!

Thumbnail of user marcell324
Germany
2 reviews
28 helpful votes
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January 13th, 2017

My account has been suspended and I have no f###### clue why?!?! 'Customer Support' just send me a stupid mail with their TOS. BTW, I did not violate them. Thanks for nothing, Pinterest!

Thumbnail of user kentw19
Iowa
2 reviews
24 helpful votes
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June 8th, 2017

I have a business account with Pinterest, so I'm one of those that pays for promoted pins that so many complain about. I set up who I'd like to target and I honestly try to target only people that might be interested in my product. That said, when I look at the promoted pins or suggested pins that Pinterest sends me, easily 9 out of 10 have absolutely nothing to do with my interests, the pins I look at, like or save. I sell custom furniture. When I go to look at my own pins and then look at the pins they put withbthem as "more like this" I can't for the life of me figure out what sort of algorithm they use to match these. Pinterest could be very beneficial for a small business like mine but I've stopped using it because I feel like their targeting is just a joke. If you have a question and try to get in touch with their support team, it takes two or three days to get any kind of a response and again 9 out of 10 times they'll totally ignore the question I asked and refer me to their helps page. I've just given up.

Thumbnail of user cindyb116
Vermont
1 review
20 helpful votes
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December 27th, 2016

The changes over the past year have made the site almost unusable. I truly wish that Pinterest would stop tinkering with what used to be a good site.

I am currently boycotting the Notifications section until they return it to the prior format; the new one is simply too wordy and unreadable.

I also wish they would give users multiple-choice options for viewing things, such as the recent change on Board covers -- I would rather have the old format of just one thumbnail instead of the multiple thumbnails which take forever to load and make my homepage too busy visually.

They are making a good product terrible. JUST STOP TINKERING WITH IT!

Tip for consumers:
Don't?

Service
Value
Quality
Thumbnail of user holyspiritfire2022
New Jersey
1 review
4 helpful votes
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August 3rd, 2023

Pinterest deleted 4 of my accounts without my knowledge. I had alot of viewers over 400,000 on one of my accounts and they just erased it. They never said anything to me I just woke up and went to get on and my account had been deactivated. Nobody said a word to me and that very ignorant and wrong of them. They should be ashamed of thereselves calling that a business. That's my account! They just took it. It's just so wrong and im about tired of them. I'm going to make sure my complaint is heard.
They also shouldn't even get a star. As well I havr a photo to share of it and I did none of the such things it mentions.

Tip for consumers:
Nope

Products used:
The posting

Thumbnail of user drissp2
France
2 reviews
28 helpful votes
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August 31st, 2021

I always open Pinterest while looking for inspiration for my work. The application is very convenient, and the image selection algorithm is incredible. Thanks for your app!

Service
Value
Quality
Thumbnail of user jimd129
Florida
1 review
29 helpful votes
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February 16th, 2017

Having had several accounts over the past years, each one has become progressively featureless. More accurately features being removed. After having ANOTHER of my accounts closed for no reason (though claiming to be a content policy infraction) and without warning, I started another account. As you can imagine, I am acutely aware of their content policies. However, when creating an account this time, it appears that the descriptions of the pins, the source board, the number of likes and the number of pins have all been removed. All you get now is a picture. It's fricking annoying to say the least, missing information that I used to find very useful. So, now on my home feed, I can't review pins and click on the ones that I might find interesting without actually clicking on it to determine if it is of interest to me. That is about as stupid as I can imagine. What is this turning into, Google Images? I WISH there was a viable alternative to Pinterest and I'd be on it like white on rice. Coupled with the implanted ads (which you can't readily see anymore) and the suggested for you crap that doesn't actually apply, this is one broken platform. It is no longer in the best interest of the end user. It is merely another advertising platform in which they coral users into viewing products they don't care about. Somebody with the bucks and the brains needs to create a Pinterest killer!

Thumbnail of user dianek143
Nebraska
2 reviews
5 helpful votes
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August 26th, 2018

Pinterest redirects me all over the place. I never get to see my pins or anything I have saved. I log in thru Facebook. Never works properly! A waste of time!

Thumbnail of user mm1466
North Carolina
1 review
0 helpful votes
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December 20th, 2022

I ordered pots and pans that were called Onisa, I was given a fake tracking number and wasn't able to track in the US. Onisa pretended that it was left at my mailbox on 11/25 at 4:57pm. The mailboxes are on the street and packages aren't left on the street. Furthermore, my camera system disputes that and nothing was ever dropped off. I contacted pinterest and still haven't heard back three weeks later. I contacted the company Onisa and they ignored me. I contacted pinterest and was ignored. Onisa has since kept the ad up but changed the name of the company on the ad. Beware of cast iron pans double set $49.99.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmac21
Australia
2 reviews
4 helpful votes
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March 1st, 2023

I've had a Pinterest account for almost 10 years. I hadn't used it for a few years until recently, although I had accumulated a lot of pins.

So I receive an email from them saying they've removed a pin due to inappropriate, self harming content (in other words, some little troll dobbed me in). I would never pin anything harmful so I can only assume (because they didn't tell me which pin it was) that it was an album cover or something like that. They informed me that I need to go through all my pins (there are a lot!) and make sure there's no more inappropriate content or they'll 'take action'.

So I think, I'm over this, I'll just delete my account. So I do that and receive an email saying 'we'll delete your account after 14 days however, if you wish to keep you account log in before that time is up', except there's a red tab saying 'delete account' under that sentence which of course logs you back in. I then receive a flurry of emails from them saying they're reactivated my account! I finally realise it's some kind of ploy to encourage you not to delete your account and stop clicking on it.

The whole premise of Pinterest is ridiculous seeing as you can have your pins taken down for any number of petty reasons and of course, there's the whole copyright issue.

Service
Thumbnail of user johns2406
New Jersey
15 reviews
89 helpful votes
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June 9th, 2018

It's SO obnoxious and condescending. Impossible to navigate EVEN IF YOU'RE LOGGED-IN! Piece of crap website. Pinterest should really cease to exist. You must hit the browser's back button multiple times to navigate back out of the site. THIS WEBSITE SUCKS and certain search engines have Pinterest littered in the search results only to fool you and when you click on it, it's too late. CRAP WEBSITE.

Thumbnail of user ar345
District of Columbia
1 review
9 helpful votes
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September 24th, 2019

Literally the most frustrating company I've worked with! You would think they're some shady scam company working from a third world country instead of a huge business. I paid all this money for an ad campaign and then they rejected it. When I asked why, they just kept sending me their guidelines. There is no human you can talk to. The help emails you send are just responded to with boilerplate. I eventually ended up deleting my campaign and resubmitting it, WITH NO CHANGES, and it was approved. Then they charge me extra for the campaign. NO EXPLANATION. Then, after I pause my campaign, they SUSPEND my account. When I asked why, they just sent me a link to their guidelines! I told them I had read their guidelines, I was not in violating of anything, please tell me why I am suspended. Again, all they did was send me link to their guidelines.

ABSOLUTELY AWFUL! STAY AWAY!

Thumbnail of user denniss151
Missouri
1 review
11 helpful votes
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September 8th, 2017

I will never click on anything in a search that has Pinterest name on it they make you use their app and then when you use it it's just as bad leave me alone Pinterest

Thumbnail of user marthaj9
Turkey
4 reviews
4 helpful votes
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December 17th, 2013

It is the best place to share something valuable. The interaction among people is also perfect. I can all the news and creative things with this platform.

Thumbnail of user michaels1550
Illinois
1 review
5 helpful votes
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July 24th, 2018

I tried to call several times, the phone connection was horrible, looks like I was calling MARS... and then when a rep answer, after they speak for 2 minutes, I understood 2 words... They should give people a option for CLEAR SPEAKING PERSON WITH YOUR LANGUAGE! The person on the phone was speaking Indian/English = A BIG MESS!

Thumbnail of user frankik2
California
1 review
2 helpful votes
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August 3rd, 2020

I PURCHASED A WATER JET FROM MODERN MINT FOR $49. IT STATES IT ATTACHES EASILY TO ANY GARDEN HOSE. THIS IS NOT TRUE. THIS COMPANY IS LOCATED IN CANADA MAKING SHIPPING BACK A RETURN MORE EXPENSIVE THEN THE ITEM. IF YOU COMPLAIN TO YOUR CREDIT CARD COMPANY AND DO A CHARGE BACK THEN THEY WILL ADD $35 TO YOUR CREDIT CARD CHARGE. THIS IS A TOTAL SCAM!

Thumbnail of user dav79dav09
France
7 reviews
18 helpful votes
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October 10th, 2023

I adore this site for inspiration, ideas, and just for spending a good time! It's a relaxing time for me to watch wonderful pictures from all over the world

Products used:
ideas

Service
Value
Quality
Thumbnail of user brandons53
Virginia
30 reviews
54 helpful votes
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June 1st, 2021

Great website easy to use and very friendly love being able to look up memes and wallpapers on it and saving them to your phone is super easy. I have no complaints with Pinterest.

Tip for consumers:
I still use it.

Products used:
I still use it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiad57
South Carolina
1 review
8 helpful votes
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October 27th, 2017

It seems with each iteration of changes, they keep getting worse.

The old arrow to top of page was very handy.

I understand truncation of our text to a point, but they went way overboard. Most real estate listings I save, you can no longer see the price without clicking each one.

They seem to want to control the price in text, but it's very hit and miss. Sometimes I can put a price and sometimes not. I don't care if the price has changed. Seeing the price I entered at least gives me an idea without clicking.

The newest sections is a great idea, but it is flawed. First of all, you have to move each pin individually to a section causing user tons of work. Also would be nice to be able to move a whole board as a section within another board.

With newest version, when you click Pins, they no longer display the board it is associated with. I used that to verify I pinned to the right board. Also is helpful if I can't remember where I put a most recent pin. Now, I have to click the pin to see where it is.

It just continues to get less and less user friendly.

I don't mind some ads. Everyone has to make a living. As long as it doesn't get to overboard.

Thumbnail of user melissal12
California
6 reviews
7 helpful votes
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November 19th, 2012

My friend showed me this site and I am hooked on it. This one and twitter are my favorite. In third is Facebook though I'm getting tired of Facebook already.

Thumbnail of user teef3
Wisconsin
1 review
4 helpful votes
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July 22nd, 2019

I had a private board that no one could see but magically people would still like my $#*! on it so obviously they have a glitch and somebody reported my board for no reason and they removed it and I spent a long time working on that board and I'll tell you that after they remove that board I have absolutely no use for this $#*! app and I keep getting $#*!y emails from them I even deleted the app off my phone and I'm still getting $#*!y emails stupid feminist Californian trash bags if I still lived in California I would $#*!ing throw a rock through your goddamn window you stupid $#*!s! $#*! pintrest. Dam trumo hating feministic trash scumbags i hope you enjoy stepping in needles and feces in sanfransisco the $#*!tiest city in america... $#*!s.

Thumbnail of user patriciap130
Florida
1 review
18 helpful votes
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August 7th, 2017

I have sent four messages on the Pinterest Help Line since 8/4/17 to seek answers to what happened that scrambled all my boards (on both of my accounts) which I have spent great time alphabetizing. I have received two cryptic automated HELP responses back which did not address the problem. I am unable to correct "the scramble" as when I pin new pins to boards, those boards pop up first on my site and once again alphabetized boards cannot happen. Who made these changes - WHY? WHY? WHY? Please stop this insanity - let us have PERSONALIZING control over our accounts - I AGREE 100% WITH 'IRENE R.' - "Once again it seems Pinterest wants the website to be more like the mobile app, which is just ridiculous." Please correct this mess.

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