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How would you rate Planet Fitness?
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Georgia
1 review
0 helpful votes
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Manager
September 6, 2022

The manager Elesia at the Lithonia Covington location, is very very rude to patron and have very low patience and makes you feel uncomfortable in the environment. Planet fitness should really do a closer evaluation on who they hire as leadership.

Date of experience: September 6, 2022
Oklahoma
1 review
8 helpful votes
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Why has it taken me over a year to cancel my membership?!? First time I "cancelled" it, I had to pay $60… months go by, decided to check my bank statements. BAM my account still showed every month " PLANET FITNESS -$25"
This is complete BS. Did it once more, same thing is happening again… now today I'm told I shouldn't of been paying $60 to cancel my account, it's "free" just need to go up there and sign a paper then it will be cancelled. Get it together! Paying for something I haven't been to in years is just completely BS

Date of experience: July 19, 2023
Wisconsin
1 review
7 helpful votes
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NEW Manager JUSTINE canceled my membership for wearing "The Rock" brand cut off workout shirt! I've been a member at planet fitness in Appleton WI West for over 10 years and absolutely loved the atmosphere. That was until last week when a new "Manager" was hired. My 14 year old son and I were working out and she discriminated and harassed me, also went as far as calling the local Police to escort me out! (Humiliated) As I looked around others were wearing the same type/brand shirt which I made her aware of. She stated it looks different on you because it shows more of your chest, "this was discrimination" it's because I have a wider frame body! Unfortunately because of a single employee I'll be moving to another gym along with my wife and 4 children. If you're looking for a gym I would NOT recommend Planet Fitness Appleton WI West!

Date of experience: July 23, 2022
Germany
1 review
0 helpful votes
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HORRIBLE STAFFING
July 13, 2021

The staffing is bad especially the management lets employees disrespect customers. The manager let their employee harass and disrespect a disabled person thinking it was funny and banned the disabled eldery person.

Date of experience: July 13, 2021
Florida
1 review
1 helpful vote
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Amazing Experience
November 30, 2019

I went to the planet fitness this morning and I met Balil Griffin And I had the most amazing experience ever and he was really attentive and he showed me around the facility and made me feel so welcome. I will definitely definitely keep attending this planet fitness because this experience has been such a comfortable and pleasing experience and I'm definitely going to continue sharing my business here.

Date of experience: November 29, 2019
New Hampshire
1 review
1 helpful vote
Follow Rick R.
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When I joined the local Planet Fitness the club was open 24/7. That was over 10 years ago. Last Friday I got to the gym only to find a sign that effective 9/1 the club would now be open 24 hours a day from Mon to Thurs. Friday new hours midnight to 10PM, and Saturday and Sunday 7AM to 7PM. I won't recommend anyone I know join Planet Fitness. It's a wonderful facility with great equipment, but why subject yourself to more service cuts. Talking to customer service (good luck to reach anyone there) was fruitless.

Date of experience: August 30, 2022
Tennessee
1 review
4 helpful votes
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I was a member for over 5 yrs. I cancelled my membership because there was a NAKED MAN WITH AN ERECT PENIS hanging out in the WOMEN'S locker room! I was distraught and informed the front desk. They told me that it was "ok because he identifies as a woman". I am not going to normalize this kind of perversion and accept the cop out of using the gender card and allow myself to feel unsafe and disgusted in a place that never gave me the option during the sign up if I would be ok with that. I'm appalled on how this was handled to appease to this kind of behavior for the sake of politics and cowardness. I quickly cancelled my membership. I felt violated by the sight of a naked man with an erect penis in the women's locker room at Planet Fitness ******* and consider this sexual harassment.

Date of experience: October 1, 2023
California
1 review
1 helpful vote
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Harassment in management
January 27, 2024

This club is the most unprofessional fitness club in Yuba City, Ca. It starts with their supervision, Patty, to their management, Adrian. Patty has literally harassed and belittled my son every time he goes in. She is a bully when it comes to my son.
I have asked to speak to management, Adrian, about this matter but she refuses to call me back because she is so busy running a gym.
So if you want a membership to a gym that likes to harass you and bully you because they are a "Judgement Free Zone," then this gym is for you.
It's so sad that businesses are still bullying and harassing people who just want to workout. They even took my monthly payment this week and then cancelled my membership right after while keeping my money. I guess that's how this business runs. Very sad!
It's sad that the owners of this establishment have an inexperienced management team running their business.
I will definitely pay more for a membership to a real gym in town.
JUST SAY NO TO PLANET FITNESS IN YUBA CITY!

Date of experience: January 27, 2024
Illinois
1 review
1 helpful vote
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Job refusal
December 18, 2023

I had applied to this job thinking it would be a good fit for me knowing how I had USED to go here on a daily. I had applied and gotten a phone call interview to ask some simple questions, when asking the 2nd question about the times ide be working they had told me the COMPLETE opposite from what I had applied and further asked for. The 3rd question was about would I be able to work as a team, I had said yes I can work as a team but I would like to inform the company ide be working for that I do have anxiety and fears as everyone else does. They Instantly had claimed "sorry were going to have to stop here we can't have someone with mental issues working here" let me repeat if you didn't read "WE CANT HAVE SOMEONE WITH MENTAL ISSUES HERE." Then instantly had hung up the phone without a second thought or clarification. I had thought that this would be a good job but essentially was proven otherwise.

Date of experience: December 18, 2023
South Africa
1 review
4 helpful votes
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In 2017 i opened a student membership for 12 months with my bestfriend. Once the 12 months were over we went in and cancelled. Today five years later i receive an email stating that Planet has handed me over for R1130. After they have continued to deduct R548 per month for the last five years summing up at R32 880. The way they refuse to accept cancellation is an entire scam. This is how they make their money by stealing from previous clients and " cancellation policies". My best friend has had EXACTLY the same issue with them. Dont waste your time, Patience or money signing up at Planet fitness.

Date of experience: March 23, 2023

Overview

Planet Fitness has a rating of 1.7 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Planet Fitness most frequently mention customer service, bank account and front desk. Planet Fitness ranks 74th among Gym sites.

service
113
value
103
shipping
28
returns
37
quality
78
+25