Planet Fitness

I was a PF member for almost a decade. I worked out thousands of times at many locations with numerous workout buddies. For the most part, my endeavors at PF were favorable. I usually found their facilities clean and well equipped. That's exactly why I renewed my black card annually.

Two weeks ago, I was publicly embarrassed by your staff. While standing at the front desk your Assistant General Manager informed me that I have violated PF Personal Training policy and cannot return. Moreover, her elevated voice and gymintimidation caught the attention of other gym members. It was quite embarrassing and made me feel like a Lunk. Without success, I informed her that I was working out with a buddy and not Personal Training. Furthermore, the arrogant associate informed me that PF has a 3 strikes and your out policy on Personal Training. Then, I challenged her to show the evidence. Upon her failure and inability to share documentation, she escalated the situation and completely lost her professionalism.

Afterwards, I shared my misfortunes with my workout buddy and she was astonished by the news. She wanted to return to the gym and vouch for me. But I talked her out of it, due to the unfriendly PF judgment zone.

I wanted to discuss this situation and reached out to the franchise and corporate offices several times. No reply.

This gym (Wentzville Bluff Planet Fitness Location specifically) is an UNSAFE place. Choose any other gym besides this company. They are not trustworthy, nor do they care about safety.

Planet Fitness Elkton, MD contracted with Silver Sneakers to provide free memberships for certain health insurance carriers. I signed up in January. Two months later---while I am in Colorado burying my brother---they called me saying they did not have my correct insurance info. I provided the information. They then left me a message that I had to pay a $39 fee. I called them back saying I would cancel rather than pay the imposed fee. I also told them that instead of charging me a fee, they should be giving everyone a credit for having to deal with the shambles their location was in during their renovation. They proceeded to insist I had to pay them $39 or get a written cancellation to them before the 10th of that month. I was not going to be home in time as my flight home was scheduled for the 9th. A few phone calls later the manager said my membership was cancelled. When my insurance co. Called them, they lied and told them I cancelled because of the renovation mess. Further they lied and stated that they did not attempt to impose a fee.

I travel a lot. I have been to Planet fitness locations all over the country and islands. There is a new location in Long Beach, CA on Pine street. Though polite, I don't think they know the rules. The guy told me that I needed an app to work out. I always just bring my card. Then when I said I had a friend he said I needed the app to allow them to work out. Not only have I gone to many other PF locations and just signed a friend in with no problem, the same night I went to 2 other PF locations and had no trouble with us both being allowed to workout.
In additon, i called the next day and spoke to the manager. He was orginally stating all you need is your card. Then stated that if you bring a friend they need to have their licence. Then he changed his tone and stated that the additional person had to use the app because this is a franshise. Not true.
Just know that this location does not follow the friendly customer first standards that I have been accustomed to from PF normally. They did not treat me like a long standing customer. Compton and Temple City locations were exteremly nice.

I've been going to planet fitness for over a year now and I gotta say it's one of the best gyms out there, and it's Very budget friendly

Unfortunately I have experience the first time a very unhealthy environment and worst customer service experience in my life

Very disappointed, I have been a planet fitness member for past 9 years, travel different states and use the gyms. This middletown Delaware location is a clean gym no doubt but with the worse people relation managment. They have been super racist towards me. I can't speak for the others, but I just moved here and 3 occasion they have stopped me from working out during my workout. Once it was for the phone call I answered when I was on the machine and I understand it was my fault and I accept that. Second time they told me I can't bring a gallon bottle with me while the others around me were using it, the third time I had a small tiny bag with me while the others had it also and they told me to remove the bag. When I pointed out the other bags they told me those string bags are allowed. Every time I walk in the gym they talk about me and eye me the whole time I'm in the gym. They say bye to everyone and when I pass by they don't care to say bye. I confronted the staff talking about me, he replied that he was informing the staff about the incident. I thought planet fitness was a "No CRITIC" "NO JUDGEMENT GYM" all they have been doing is judging me. They mess up my workout and it feels very uncomfortable to come to this gym because of they eye balling me the minute I walk in and leave. I will keep writing reviews on every incident until district manager contacts me. PLANET FITNESS VERY DISAPPOINTED I spoke to my community regarding my experience and most of them switched to YMCA because of this behavior. MMGMT IS THE ISSUE

Our city(Twin Falls, ID) just got a Planet Fitness this last November (2019). The first month was a free trial, free membership for the first month. When December came along I found out I was Pregnant, and cancelled my Membership with associate, Amanda, the 10th of December. I was charged the 17th of December, 2019, my last/first black card membership fee. Here come the first of 2020, I get charged $41.34. I called to try and get this charge resolved, for 6 days now, and was told by Amanda (The associate) that SHE was the Manager and that she was getting my refund as we spoke on the phone, and I let her know I'd be off work in an hour to sign paper work. I get to our planet fitness location and I was informed she was not the manager and that the actual manager keeps calling in sick. It is now the 7th of January 2020 and I still haven't talked to a proper manager nor received a refund for a membership I didn't use. I'm hoping to get this resolved today, if it doesn't I will need contact with corporate and will be going to the bank for fraud. Be cautious of your membership, and the deceiving associates that come with it!