Planet Fitness

I've been at this location for over a year between 2021 and 2023. The equipment is old and often in disrepair. Seats wobble, counters on bikes turn of in midstream, and many other concerns.
The most recent is the front door has been broken for 2 days…the arm came off at the top and it just swings open. Thus, the door is locked leaving the exit door as both entrance and exit.
The night staff Spencer, tried fixing it, but there is a missing screw and quite frankly it's not his job or responsibility to make repairs.
I attend M-F and I have noticed less people, perhaps they have chosen the new locations at Alafaya as well as the one on 434.
I am a Silver Sneakers member, but have been with PF over 30 years here and up North.
Y'all need to do better.

It is absolutely ridiculous The temperature and the wind blowing around planet fitness on Polaris. When complaints are made by numerous people they say the owner absolutely does not allow the change. So I guess customers don't matter at all.

They charged $41.73 annual fee on March 1st, despite I froze the membership due to the pandemic; I spoke with the manager by phone and he told me that they will continue charging annual fees, no matter you use or not the gym; and also that you have to go directly to the gym to cancel any membership. We are having hardest time ever due to the virus; and they are not taking care of their customers needs.

You would think that in 2022 organizations would understand than when we don't want what they are offering, we simply want to leave. Planet Fitness cancellation policy is a SCAM. They won't accept an email or telephone call. They force you to go into your home gym and fill out paper work - meanwhile they try to run out the clock and keep billing you. It's shady! Reminiscent of how business was done in the 80's. They don't care about your experience they just want to keep their hand in your wallet. I'm embarrassed for them.

Bob at front desk planet fitness freehold records people tanning. I seen a lady's husband come in to confront him. Holy cow how does he get away with this. Bob is white, skinny about 5'9 at the front desk.

The Gainesville GA store have equipment need to be fix. Please gais the customer need all in good condition, also bathroom was really dirty, I cant take a shower all look nasty. Look like nothing is clear my god.

Machines and make it impossible to do this training. Front desk says tall them about it because when you tell members they stay there and laugh at you. One threatened my life today. Instead of planet fitness doing the right thing and enforcing rules they made, they ban you. They have caused me emotional distress from negligence. I'm terrified for my life while they had members laughing at me. They make it like it's my problem just by asking them to do their job. I'm scared they gave my info to this other member. This is not a gym where you feel safe and the gym could care less if someone kills you on their floor.

My son has a mild autism and like to spend lot of time sitting in black card room close to massage. Manager Chris in Balboa Northridge
Complain of my son loitering by just sitting in the chair. He mentioned my son sit their for 12 hrs which is impossible I told him 5-6 hrs max
Very bad treatment to a member who has disabilities. Will cancel our membership soon.

Planet fitness in Kingston NY refused to refund future year membership to my dead husband because they bill Dec. 1 previous year. They collected unused fees for 3 years and that just wasn't enough for them. Poor business.

Planet Fitness has been called "the Curves for men" or "the place where old guys go to die" BUT the reality is this: besides being clean, open 24/7 and having everything you could want to gain strength and size it does lack what I kind of suspect are skewed and biased "must-haves" like a sauna, steam room or jacuzzi. Unlike the other gyms that have "those places" where guys go to get naked with other guys, Planet Fitness is really all about improving your body and its health. The showers are even not where I'd want to shower. They're small and lack water pressure. "So what", I think, I'll just shower at home where I have everything to myself including good PSI. I like the $20/month deal because I can tan if I choose (it's included).