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How would you rate Planet Fitness?
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Missouri
1 review
1 helpful vote
Follow Jeffrey L.
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I pay P-F $10.29/mo. Which is a great price. Open 24/7, new club, etc. BUT, the $43 (with tax) for the ANNUAL renewal puts the ACTUAL monthly price at about $14.50/mo. Still reasonable, but the "annual fee" is a joke, and designed ONLY to create more profit. While I realize P-F is a business, they should not run away from the FACT that you're paying more per month than 10 bucks (+ tax!)

Date of experience: July 4, 2023
Maryland
1 review
0 helpful votes
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Planet Fitness Clinton
October 29, 2023

I am a member of Planet Fitness in Clinton Md. I would like to commend Joshua for his excellent customer service and the way he maintains this facility. You can tell that he values his job. He makes being a member at this facility very pleasurable!

Date of experience: October 28, 2023
Maryland
1 review
1 helpful vote
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@ planet fitness; Ur Bank process errors R ur mistakes! I won't renew EVER. Horribly mistaken! Then they stalk you on the floor- so childish… Your team should clean the gym that pays PFWorkers- staff is too busy talking at the front desk and charge members accounts if your not wearing a mask! PF should not charge for masks - they should be provided just like every other agency where it's free… so dissatisfied with this new facility.

Date of experience: November 20, 2021
Washington
1 review
0 helpful votes
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Outstanding Club
October 4, 2021

I've been a "gym rat" for 20+ years. I call it my "happy place" When Covid hit and the clubs were closed I was beyond upset. I had been a member of another gym that was close. Planet opened before my other gym so I started there. I have to say I won't go back to my old gym. The front desk & staff are friendly calling you by name, the machines are always cleaned throughout the day and I never have a problem getting on my favorite machines. I've gotten to know some regulars there and some of the people from my old gym have switched as well. Not to mention it is very affordable.

Date of experience: October 3, 2021
Colorado
1 review
5 helpful votes
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Thiefs
August 17, 2021

I canceled my membership months ago. I even went down to the sh@t hole to speak to someone to cancel. This morning they charged my card 23.06 after months of not being a member. So I put my dispute in and I will be getting my money back. Be careful with them having your card information.

Date of experience: August 17, 2021
Virginia
1 review
1 helpful vote
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Angel and the staff working at night are extremely helpful. With them it's not just about wearing a tag titled " team member", it's about being A TEAM that is proficient in making every customer welcome and seemingly hoping to build on perfection as a staff. Just a super experience in professionalism and great service to it's members.

Date of experience: July 29, 2023
Washington
1 review
1 helpful vote
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Inept.
December 8, 2022

Signed up. Tied it to my credit card and went in once. They refused the second time. The reason was they asked my name and I gave "Tom" instead of f "Thomas". I asked the to make sure they didn't have something wrong because I was signed up. They refused to look and said they wouldn't let me in. Just an uncooperative gut at the desk. I call a couple of weeks later and got a manager who actually looked and realize what had gone wrong. Tried to tell me I'd ruin by credit if I tried to drop the charge on my card. Not a place to do business with. I'm dumping them.

Date of experience: December 8, 2022
Florida
2 reviews
5 helpful votes
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Post May-2016 Remodel Review. The result is bad for anybody who likes free weights. No more free weights, no more bench press, no more preacher curls. Much of it has been replaced with Hammer Strength, which I like Hammer Strength machines, but there's not enough. And in my opinion, Hammer Strength should supplement free weights, not replace them. If anything get rid of the other machines that Hammer Strength makes redundant and obsolete. The preacher bench was not replaced with a Hammer Strength machine, it was just removed. You don't get rid of free weights at a gym - period. I'm going to be looking for a new gym.

Date of experience: May 17, 2016
Michigan
1 review
0 helpful votes
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They used the wrong sanitizer to spray the machines with now the skin on my fingers are peeling. Had this happen last year and a manager explained that someone put the wrong spray in the wrong bottles for use on the machines, now whoever answered the phone totally can't understand the mix up and he would have a manager call later today(not going to hold my breath)I just want to make people aware if your hands are totally dried out and peeling it is because of their chemicals

Date of experience: September 1, 2023
Arizona
4 reviews
3 helpful votes
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I have been a regular at Planet Fitness for over 2 years. I have witnessed the manager change a minimum of 5 times in that period. With each new manager comes a new way to implement policy. Suddenly in 2 years of going daily, they have decided to nit pick about a supposed tanning rule. No common sense applied to their rule. On top of it, they show no proof of what their "new" policy says. The bulbs in the tanning beds have not been changed regularly in over a year, thus making the tanning experience not worth the black card membership. No log of light bulb exchanged is displayed in their tanning rooms and when asked to see it, they could not provide it.

Date of experience: January 13, 2021

Overview

Planet Fitness has a rating of 1.7 stars from 214 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Planet Fitness most frequently mention customer service, bank account and front desk. Planet Fitness ranks 74th among Gym sites.

service
113
value
103
shipping
28
returns
37
quality
78
+25