Planethondanj

I have been a customer of Planet Honda for over 10 years in both leading and servicing my cars. There has been such a decline in the service department over the last 2-3 years. It takes 2 hours just to get your oil changed. The only reason I waited was that I had a free maintenance plan which I will never accept again. Today I had an appointment to fix my Bluetooth. When I called for appointment I was asked why I was bringing my car in and I explained in detail the issue. I also indicated that I would be waiting for my car. Today when I showed up for my appointment I was told that a special technician is needed for this and my wait time would be about 3 hours. No way was I going to wait that long. I should have been told all this when making my appointment. I took off the day from work to bring in the car. So I left frustrated and dissatisfied. They expanded this service department and since that has happened it's been awful. Many years ago when the twins were there it was efficient and customer satisfaction actually meant something. This deserves a 0 star review!