PlantsGuru

I ordered three Hydrangeas from Plantsguru on the 22nd of February - a week later when i had not heard from them after a week, i tried contacting them and got no reply on the listed phone number. When i checked the reviews here it made me nervous. Suddenly today I got a call from the courier saying my plants had arrived. The plants are healthy and beautiful. I am not giving them 5 stars because of the non existent communication and customer service.

I have ordered several times from their website. Plants are mostly good. But once I received a damaged plant. Wrote to them immediately but got no response. They don't pick calls either. So in case you get damaged goods don't expect any replacements or refund. Won't be ordering again.

I ordered plants worth 3000 bucks and I haven't received anything. Moreover, they are not responding to emails. The number they have mentioned on website is incorrect. So I'm not sure how I'll get the refund for that amount.

Excellent big plants, very good condition, package also superb with fastest delivery and that also with low cost thankyou plant guru. Going to book more hoping the same service so one thing i learnt a lesson dont believe the reviews i had a different experience so happy with their plants used to buy from many other famous sites but i got a very big plant from this site only

They have a pathetic customer service. Nobody responds to your mails inspire of constant follow ups, the contact numbers don't work as no one picks up. I am no more ordering from this site as many of the plants were incorrectly delivered and they are not even responding on the concerns raised for over a month now.

Placed an order 2 weeks back. Did not get partial refund for items cancelled. Replaced the cancelled plant with another one. Never received any plants what-so-ever. They answer the call once in ten times - no help. 9 of 10 times it just goes unanswered.

Money lost. No plants received as of date.

I am posting this for the public good, to not be fooled by them.

I don't want to give any rating for this bunch of pathetic people. Google should provide some other rating system to emphasize the negative rating.

For those who look for a reason behind this - Date Ordered: 27/07/2015 for an event on August 1st 2015 (with an assurance for timely delivery); is being shipped on Date: 21 OCT 2015. No response to calls or mails, nor being refunded till date.

Pathetic experience overall, they cheats people. In the July I placed an order worth of 1000 Inr. Didnt received any update on my delivery after mailing them multiple times. September end I received my incomplete order, out of three plants received two of it that too one completely was died n other one in pathetic condition after sharing images and asked for the paid money back of incomplete delivery they said they'll process but yet no luck.
They big frauds and should be reported and blocked soon

These people told me that the dispatch date of the product will be 16th Feb, 2022 when I placed the order on their website - plantsguru.com. Today, it has been 22nd Feb, and still I haven't received the product and HAVE NOT been given a refund of Rs. 648 too which I paid to them. There is zero response from the company when you call on their number provided (+91- *******666). Over the course of these 6 days, I have called them infinite number of times, and they answered my call only once and that too on 21st Feb promising that the order will be shipped on that day. Yet, it has been 22nd Feb today, and I still haven't received the order. Please help me get a refund, or my product delivered from these people. They do not respond to calls, neither to email, nor to any messages on their social media handles like Instagram - https://www.instagram.com/plantsguru/

They even stoop so low to delete your comments on their Instagram page if you make others aware of your experience.

Do not buy from them. Just don't. My order was recived damaged. Them company promised to replace but every time you speak to them all they say is they will replace but nothing further. No reply on mail no confirmation. Once order is placed and recived on your end they will not help in any way.

I ordered almost $200 of essential oils and they were delivered broken. The box was not opened so that told me they, mailed the items damaged. There were at least 3 or 4 broken bottles in the box. This company scammed me. They don't answer the phone and when I finally received a response email they said they were not going to do anything about my order. I through the items a way after a few days of not receiving a call back. I was not going to keep a box of broken glass and the awful smell of all those essentials oils. I would never an hurt another small business but after reading some of the other reviews this company should be shut down. I am going to try and file a complaint with the Chamber of Commerce. Every company can make a mistake but this company keep doing the same thing to other small businesses.

They cheated me. I ordered plants from the website and I'm yet to get the plants. I've called and written so many mail but they have not responded to me even once. Please don't order. They are frauds.

I was working for that company I went outside to get a case of water in my car cause it was 105 deg the brothers of the owner came to me and screamed to me why I went out side till him I kneeled water he dint care these people are very rude we were working with 110 deg weather bad management

Please dont waste ur money on this so called plantsguru. I ordered Calanchchu orange and
Geranium red and lavender seeds. I got the product after 2 weeks... sad,,, received a dead Geranium n Calanchchu pot was broken ( when i inquire about their higher rate compare to others, they told me the plants are lively n in bigger pot etc)... i believe them... I had to repot the Calanchchu but since the soil fall out already due to broken pot... it didnt not survive.

The African Violet plant was too weak to survive the strain of the journey. I am praying that the Fittonia will live. I appears to be healthy. But I am keeping my fingers crossed for the Hydrangea plant which came slightly damaged.

Order NO.
Order ID Status Date Added
#******* Shipped
2022-10-01 09:15:25
No of Products 3 Bandana Muhopadhyay
Cost Rs 1,167.30

I had placed an order for Rs1500, didnt get my items and they just dont respond to calls. Please dont order from this website, you will just loose your money. If I had seen their review here, I wouldnt have ordered it.

I have ordered way before lockdown (#*******); around February but it's still not delivered and no communication after multiple follow up with them.
Would encourage everyone never to use this website for purchasing flowers/anything.

Plantsguru takes money before sending orders and then sends the wrong plants. Then you keep following on sites, social media or customer care, but you will get no reponse. They just dupe you and keep your money. Petty thieves sent me a palm plant instead of cardomum plant and a deadbeat small pudina branch in the name of a plant.

I ordered plants in june, till now am struggling to get one plant -HOYA white the most expensive plant, they sent wrong plant twice - another problem their plant is infested with white spidery creatures which is eating into the plant, sent several pictures but response very poor - am asking for refund but there is no person who wants to take responsibility -better close the nursery -

I purchased many times from this site. Received healthy plants always. There were delays during lockdown but im happy with the site and quality. Cooperative executive too... worth trying

I ordered 3 fruit plants and completed payment using netbanking. Once the order is finalized after one day they cancelled the order saying payment incomplete.
Beware of these scum bags..

FRAUD SITE AND FRAUD POEPLE.

PATHETIC EXPERIENCE. AJAY HADA THE ONLY ONLINE CUSTOMER SUPPORT AGENT GOOD FOR NOTHING. NO PROPER CUSTOMER SUPPORT SYSTEM.

PLEASE NEVER BUY ANY PLANTS FROM THEM AND GET FOOLED BY THIS SITE, WORST AND UNPROFESSIONAL EXPERIENCE.

MY MISTAKE I DIDN'T READ THE REVIEWS BEFORE BUYING. THEY DELIVERED WRONG PLANTS AND DIDN'T DELIVER ONE PLANT AND IT'S ALMOST ONE MONTH NOW AJAY HADA HAS BEEN FOOLING ME WITH FALSE COMMITMENTS OF REFUND INITIATION. THEY ARE ALL FRAUDS. BASICALLY THEIR MAIN MOTTO IS TO LOOT CUSTOMERS MONEY BY THE NAME OF " PLANTS GURU".

SUCH FRAUD SITES SHOULD NOT BE ENCOURAGED TO RUN THEIR BUSINESS IN THE ONLINE PLATFORM IT'S ILLEGAL AND HIGHLY UNETHICAL.

THEY SHOULD BE LEGALLY BANNED. NEVER FALL INTO THEIR TRAP!

I ordered Augusta plant under order# *******, After 40 days they delivered completed dead plant. When i open pack i got only dead leaves and pot. I totally wasted my money 650/-