• PlantsGuru

PlantsGuru

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Overview

PlantsGuru has a rating of 1.7 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. PlantsGuru ranks 101st among Plants sites.

  • Service
    19
  • Value
    19
  • Shipping
    18
  • Returns
    12
  • Quality
    16
Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
35
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How would you rate PlantsGuru?
Top Positive Review

“Excellent service”

Sindhu C.
3/31/22

Excellent big plants, very good condition, package also superb with fastest delivery and that also with low cost thankyou plant guru. Going to book more hoping the same service so one thing i learnt a lesson dont believe the reviews i had a different experience so happy with their plants used to buy from many other famous sites but i got a very big plant from this site only

Top Critical Review

“Scam and fraud please stay away”

Aboo S.
9/9/24

I placed an order and they took the money but order shows canceled nothing was sent they are scam and fraud please be carefull

Reviews (55)

Rating

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Thumbnail of user sushmas25
1 review
0 helpful votes
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March 3rd, 2024

I ordered three Hydrangeas from Plantsguru on the 22nd of February - a week later when i had not heard from them after a week, i tried contacting them and got no reply on the listed phone number. When i checked the reviews here it made me nervous. Suddenly today I got a call from the courier saying my plants had arrived. The plants are healthy and beautiful. I am not giving them 5 stars because of the non existent communication and customer service.

Service
Value
Shipping
Quality
Thumbnail of user kamalp16
1 review
0 helpful votes
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September 14th, 2022

Had bought two plants while one in Lime green matched exactly with internet image the other Electric red is far from the expected as shown on internet. Posting both images as shown on internet and those received n grown for 2 months now.

Tip for consumers:
Take care while selecting plants

Products used:
Plants

Service
Value
Shipping
Quality
Thumbnail of user jhumab1
2 reviews
1 helpful vote
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December 13th, 2020

I don't know why most of the people were dissatisfied with plantsguru... it's a very good online nursery, I was a bit scared during my first purchase after reading such reviews. But I bought plants several times, packaging was good, plants were healthy and of good size every time and they use standard courier services like delhivery or FedEx... I will purchase again definitely..

Thumbnail of user pradeepp23
1 review
1 helpful vote
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October 17th, 2020

I purchased many times from this site. Received healthy plants always. There were delays during lockdown but im happy with the site and quality. Cooperative executive too... worth trying

Thumbnail of user jhumas
1 review
0 helpful votes
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August 11th, 2019

I ordered on 4 th and received my plants in very good condition on 10th. The packing was much better than one popular online nursery. Very happy with the purchase.

Thumbnail of user subyb
1 review
1 helpful vote
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August 13th, 2019
• Updated review

Should give Plantsguru credit, they have resend the plants. Unfortunately, two plants send by them were either dead or died on the way. But at least they tried...

Irresponsible & fraudulent business practice
August 5th, 2019
• Previous review

The first time I ordered, the plants where shipped by FedEx and were received by me on time. The second time they shipped the plants through a cheap courier service who took five days to deliver the plants. The plants died before reaching me. On contacting Plantsguru, they asked me to send the photographs and then assured me that they will send three plants again. In-spite of reminders they have not responded and are keeping quite.

Tip for consumers:
They save money by using pathetic courier services

Service
Value
Shipping
Returns
Quality
Thumbnail of user sajank4
1 review
0 helpful votes
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May 14th, 2021

Ever since the lockdown last year, I have been ordering plants from PlantsGuru, especially Tillandsias ( Air Plants. Every time, what I received was a healthy and a most endearing Air Plant that was carefully packaged. Mr. Navneet at PlantsGuru is most helpful. Always there and ever ready to help and to ensure speedy deliveries. Keep up the good work!

Great Customer Service PLANTSGURU. You guys are truly COMMITMENT KA GURU

Tip for consumers:
ORDER REST ASSURED

Products used:
BROUGHT PLANTS

Service
Value
Shipping
Quality
Thumbnail of user shivanir21
1 review
0 helpful votes
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March 24th, 2021

Around 15 days ago I planed an order for these plants and today I recieved them healthy and neatly packed. I am happy with the order and the sopata plant has fruits already...

Service
Value
Shipping
Returns
Quality
Thumbnail of user manojb17
1 review
0 helpful votes
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November 13th, 2020

The order for straw berry plant was placed on 31-10-2020 Price Rs418 and received on 13-11-2020 plant dried dead and even root rotten, I have uploaded the 2 photos after receiving the item via e mail yesterday to replace or refund till now no response hope proper action will be taken REF: Delhivery - ************** 2 photos uploaded
Manoj Bhattacharjee
Ph *******286 e mail *******@rediffmail.com

Thumbnail of user vishakhak
1 review
0 helpful votes
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March 1st, 2020

I ordered Gavthi Gulab plant on 29 jan. 20, still im waiting for branch to shoot out. Waiting for a branch to shoot and make me feel it is growing truly..

Thumbnail of user sunilc22
1 review
0 helpful votes
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December 1st, 2020

Always send well rooted plants in pots. Excellent packing. Replace any damaged plants. Service is very good.

Tip for consumers:
I NEVER FACED ANY ISSUES.

Products used:
LIVE PLANTS

Service
Value
Shipping
Returns
Quality
Thumbnail of user kishoren5
1 review
1 helpful vote
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May 20th, 2022

I have ordered plants almost one week but no one responding amount also debited from my account & even I'm calling couple of times

Thumbnail of user paromitac
1 review
2 helpful votes
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February 19th, 2021

I had purchased a number of plants from the site but not a single one reached me. Most untrustworthy & unreliable.

Thumbnail of user binduc
1 review
4 helpful votes
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December 15th, 2017

Ordered from Plantsguru about a week ago, along with orders placed to Nurserylive.com and Mybageecha.com, all *******@1500 inr. I received the order from Nurserylive 4 days later, the one from Mybageecha 5 days later. I emailed plantsguru to ask when my order would be sent out (showed online as still processing), no answer.

Then tried to contact via the chat line several times (during chat line hours), always received an "offline" response. Tried to cancel the order on the link provided on the order summary/tracking page (theoretically they allow cancellation during the order processing phase before it is sent out), just got a message stating that I could cancel before mailing. DUH. I know you claim that you plantsguru idiots, that's why I clicked the cancelation link.

Bottom line: they won't send you the product, then appear to make it impossible to get a refund. I'm a lawyer, I'll start shaking trees so that someone will start looking into this (just did that with DTDC Couriers, don't use them either!) but you don't want to bother with that. Just order from nurserylive.com and mybageecha instead.

Thumbnail of user limatulay
1 review
1 helpful vote
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August 10th, 2020

Order placed 5 July, 2020. Package still awaited. No updates at all. Customer care no defunct and sham

Thumbnail of user maniesethis
1 review
1 helpful vote
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February 23rd, 2021

I got a withered plant for 400bucks a Persian shield really disappointing moreover they don't correspond with u

Tip for consumers:
Don’t ever buy

Value
Thumbnail of user rituk18
1 review
1 helpful vote
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December 6th, 2022
Verified purchase

They are total scam the quality of plants is very bad these are the plants i got today. Dont buy from them total wastage og money

Tip for consumers:
Don't buy from them worst quality of plants

Products used:
Plants

Service
Value
Shipping
Returns
Quality
Thumbnail of user nishitar
1 review
2 helpful votes
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August 10th, 2020

There was a BIG delay in order because of the lock down which is acceptable but what is not acceptable is that the plants order I placed is something different from what I received.

Thumbnail of user sumann7
1 review
2 helpful votes
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July 13th, 2020

They neither respond over phone or email, they are just looting our money. Worthless site. Beware do not loose your money.

Thumbnail of user rn59
1 review
0 helpful votes
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October 30th, 2019

The delivery was a bit late but the plants arrived in good condition. Will definitely use the site again.

Thumbnail of user yogeshk17
1 review
1 helpful vote
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August 20th, 2018

I bought Dahlia 6 bulbs, after 10 days i got my product but the product is very poor bulbs are very small. They are not in planting condition.

Thumbnail of user dipankarb11
1 review
2 helpful votes
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October 30th, 2022

Order No:#******* for flame vine, dead plant received after 10 days. Pathetic customer service. No replacement sent. Fake site.

Thumbnail of user iqbalc2
1 review
0 helpful votes
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October 27th, 2020

I ordered some seeds and it's been 70 days no response. Worst experience ever. Stay away from these frauds

Thumbnail of user kaushalm5
1 review
0 helpful votes
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December 2nd, 2021

Courier service extremely poor. Order is delayed. Plants received in pitable condition. Customer support extremely poor. Avoid

Thumbnail of user sf133
1 review
0 helpful votes
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August 10th, 2019

I ordered an indoor english Ivy which was sent in very good condition. Hope to see it grow. Will definately order somemore from you.

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About the business

Buy Natural plants online in India. Plants Guru provide wide range of Plants, Seeds, Garden Tools, Medicinal Plants, Herb Plants, Bonsai Plants, Flowering Plants, Indoor & Outdoor Plants, Trees.

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