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PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
The company fraudulently requested my credit card number in order to verify my identity. After charging an amount to the card and having me enter that exact amount on the site, they still did not mark my identity as verified and allow me to use any payment methods other than a money order to use their services. It was advertised as saying if I went through the "identity verification", that I would be able to immediately use Paypal, credit cards, and other payment options for their services. Instead, they made the charge, verified my identity, and then kept these options locked. It is my complaint that this is fraudulent and merely a scam to get people to give them their credit card information. I have been a customer of this company for 18 months and have made several purchases with them without ever having to jump through this hoop in the past.
Date of experience: March 20, 2013
Best offers for LoL in the planet. I simply wanted 2-3 skins and for the price I'm gunning for I ended up with more than 10. Glad I got to check this place out when jumping on a link from Sythe (I recommend that site too)
Date of experience: October 5, 2022
That's awesome to hear! Thanks a lot for the positive feedback, Deirdre. :)
I bought a clash of clans account for $170.2 months later someone logs onto the account which logs me out, the next day the account was banned messaged the seller and he didn't reply so I submitted a dispute which player auctions sided with the seller despite the clear evidence that it was the sellers problem that got the account banned. Not happy at all
Tip for consumers:
If you’re going to use this site just know that you might get the account/item but for how long.
Date of experience: August 15, 2022
Hi Joe,
I'm very sorry for the ordeal you had. I'm afraid the evidence we received is insufficient so we cannot issue a refund at the moment. However, you purchased after-sale protection which lasts for 267 more days, and during this, you may keep contacting our staff for new evidence (support@playerauctions.zendesk.com) and you can prove your claim, our staff will issue you a refund.
Best regards,
Richard
Hello Everyone,
The way the issue turned was strange but after all Player Auctions solved my issue.
I will keep using the site just because my account has reputation.
I hope not to have problems with them like this in the future.
Date of experience: December 21, 2016
I bought an account on player auctions for league and I had a year protection plan. After about 6 months, the original owner filed a claim to get it back from league and took it back.
I got in contact with the owner and they even said he took it back and would help with compensation but Player Auctions has terrible customer service and ignored my proof of screenshots and emails after several attempts to get in contact for months.
It's a risk to buy anything from this site, of course. You may get a rare good seller but it's honestly not worth it and if anything happens, Player Auctions truly doesn't care.
Date of experience: June 24, 2017
Hi Amanda,
I'd like to take a look in this issue for you and see how we can resolve this as soon as possible. Can you provide me with the Order ID and your email address? Please send the details via private message for protection of your personal info.
Thank you!
On my long experience on playerauctions, it is not advisable to buy accounts on this site. Many scams except for accounts on merchants already well reputed. To purchase a currency, rarely the problems are, the more regular deliveries are late. For sale, it is clear that the costs are high, do your calculations before to know what you will actually receive. The fee is 9.99 % + 0.99 $ + 0.50 $ (for payment by Moneybookers). It also happened that I have been delays in receiving payments. They have always been resolved by contacting the online support despite a fairly long period. In summary playerauctions, is not a bad site but you have to expect some unexpected little from time to time.
Date of experience: April 4, 2016
Asking for a refund since August, still no refund despite the fact they have all evidences in hands. Don't trust them! I send them reminders per Email each week with all evidences each time, never get an answer.
Date of experience: December 12, 2016
I do not recommend this site to anyone. Not only that there are crazy prices so they also throw. Live chat with support does not work, support through the mail does not answer. I sold my account a week ago and did not receive anything.
Date of experience: April 17, 2017
These guys did a great job and the site offered great clarity for my purchase. Very precise and accurate listings and received my currency within 10 minutes of purchase. First time I've used these guys before and will be using them in the very near future again too!
Thanks guys!
Date of experience: March 25, 2019
Hello, Gareth. Thank you so much for the wonderful review! We are so happy to hear that you've enjoyed using our platform to get currency for your game. We're happy to have you on the site, and if you ever need help, just email us at support@playerauctions.zendesk.com. We hope you continue to enjoy using our website for your game trading needs! :)
One of the most pleasant and secure transaction done to purchase games at cheapest possible price. This site is easy to browse and helpful find exactly what you want. Will recommend to others to trade or buy games.
Date of experience: May 10, 2016
Very simple design of the web make it easier for the customers to find things easily. The best thing about it is how protected the buyers and sellers are from getting scammed. Would recommend this for my friends.
Date of experience: October 21, 2019
We're ecstatic to hear about this. Thank you very much for the kind feedback and recommendation for us, Stiben!
Transactions from high-rated sellers were quick and easy. Sometimes the payments will fail, so I have had to keep track of pending transactions in my bank account. They disappeared on their own. I have no experience buying accounts or buying from low-rated sellers. I suggest to avoid both.
Date of experience: May 1, 2020
Thank you very much for the kind feedback, OM. And we agree with your pro-tip to be on the lookout for our seller's feedback, it's a good gauge on who to buy from but the good thing is there should be a lot of them to choose from. Thanks again, and we hope you enjoy your purchases! :)
I am an old user on the site, have been with Playerauction since 2018 before the pandemic selling low level accounts and since 2022 I have also bought several stuff. Though I can't sell the stuff I buy here, my sale experience has been very good and they back up honest claims during disputes.
I will continue to enjoy using the site. =)
Date of experience: March 13, 2024
Thank you very much for the kind and detailed review, Pedro! We appreciate your continued stay on the site.
I have been waiting three days for a payment to be verified. I have now provided Player Auctions with the necessary proof in an effort to get the transaction moving forward, Still there seems to be issues with the information I provided. The payment has been transferred from my bank and I used Google pay which I have used several times before with no issues. Why now do I find myself struggling to get the transaction completed. This is by far the worst online purchase experience I have had. Please stay away and save yourselves the headache and frustration.
Date of experience: August 18, 2020
Hello Mario,
Thank you for explaining what happened with your order.
I was able to check on the ticket thread for your order regarding payment verification, and I would like to express my heartfelt apologies due to the inconvenience caused by this. You were trying to purchase the order in a timely manner and the order didn't make it on time — for that, I am really sorry, Mario.
Please note that the payment verification isn't due to mismatched nationalities and currencies; we serve customers worldwide. This process is done on all orders from first-time customers or returning customers who have been inactive. As for asking documents to be in a particular condition and state, our reason for this is to eliminate instances of photo manipulation because we've had several cases in the past where fraudsters attempt faking their identities. I'm really sorry if you feel mistreated and the reason you stated is absolutely not what we have in mind.
Right now, the order is still open. You may still proceed with this if you can send the documents the team requested. If you'd like to cancel the order, please login at PlayerAuctions then go to your Dashboard (upper right icon). Click on Orders there and find the order ID, then on the order page itself, please click on Cancel. You will be refunded in 2-5 business days.
If you have any other questions or concerns, please use the Q&A form here on SiteJabber so I can send you a response and be able to assist with anything, Mario.
Sincerely,
Richard
Very clean and simple website to look at and navigate through. Security is top notch from what I can tell. I really enjoy the ability to view different sellers and buy with comfort from reputable vendors, as well as the protection the website offers is really good so no one gets burned. Overall a very pleasant experience for a first-time buyer.
Date of experience: December 17, 2014
Playerauctions has been great. I've made two successful sales on here and made plenty of awesome buys. Never had an issue and the fees for using their site aren't too high! I would recommend this website to all of my friends!
Date of experience: July 5, 2014
Already sent a charge to my bank account to verify that I was the owner and now they want me to send pictures of my ID, card, and a payment receipt on top of that in an online document. No thanks. Going overboard. Probably just going to cancel my purchase. Seems now that I've already been charged even though I have not submitted that info. And it will not let me cancel my order nor have I received the gold.
Date of experience: July 21, 2017
Hello there, Michael. The charge that you mentioned occurs when a member wants to use a new credit card on PlayerAuction as a form of verification. When our payment processor detects a new credit card, we will charge (less than $1) a small amount to your credit card. After that, please check your payment account online to get the value. That's a different verification from our payment verification.
We have the payment verification process for the safety of our buyers and sellers. We want to ensure that the payments we have received come from the account owners themselves. As a result, we may need to go through different verification steps depending on your order, payment method and account history. This request may be different from the previous order because orders are checked individually and independently.
Please note that from the time you check out, the payment will already get charged. If you ever, cancel this order. No worries, because refund will process soonest. If it does note let you cancel the order, please send an email to compliance5@playerauctions.com and then indicate the Order ID as your subject, attach a screenshot of the error message. Then they'll be the one who will cancel your order.
We do not want you to cancel this order and still hoping that this will be completed. If you decided to cancel it, we totally respect that. Hope I was able to answer your concern. We thank you for your patience and understanding.
Done about 20+ trades, 100% feedback with no problems never needed support interaction untill now, wanted to buy an account and my payment got denied through paypal for no reason whatsoever even tho i bought the same way dozens of times before, made a ticket but I just get automated answers like nothing is wrong so there is no way to contact anyone to help me apparently
Date of experience: September 17, 2018
Hello Dominik,
I'm truly sorry about this, but due to security reasons, we have to decline payments from accounts flagged for security reasons. We're sorry that the only option we can offer at the moment is GoCoin. Rest assured that for the order ID you provided, the refund will be processed automatically. Please let us know if there is anything else we can assist you with, Dominik.
Best regards,
Richard
It's like an ebay pool for the nerds of the internet, everyone gets what they want out of a third party middleman that protects both parties from scam. It works perfectly and bares no risk. Absolutely perfect; prices, transactions, and delivery wise.
Date of experience: February 25, 2015
Playerauctions themselves the support and their service is excellent. Although there are a 'Few' bad sellers who try to scam you. So watch someones reviews before buying generally what I do if his review is under 95% don't buy from him. :)
Date of experience: February 7, 2017
Bought an account Hearthstone with their "great insurance" (7$), 2 month later, the account was taken back and Player Auctions don't care & close my dispute. Their buyer protection is useless.
I lost 90$ thank you PlayerAuctions.
Date of experience: November 5, 2018
Hello Florian,
I was able to check on your order; I'm sorry for the inconvenience that you experienced for this. Please note that even with insurance, we still require our buyers to submit compelling evidence during disputes, as stated in our disclaimer when buying an insurance for an order (shown here: https://i.imgur.com/xuvAhYo.png). Checking on the case, our team was unable to receive valid evidence from you during the dispute window; in order to make the process fair, we had to close the dispute in favor of your seller.
Best regards,
Richard
50+ sales, no problems
I don't know what these 1 star reviewers did to get so mad, but if you have an IQ over 70 you can't get scammed on this service. I've done business with them for years and they do it right.
Date of experience: June 10, 2017
Extremely satisfied with the purchase I made. It was easy and everything is transparent from useful stats on the order page to constant email notifs. You can tell they been doing this for years and its really efficient.
Date of experience: November 9, 2022
Thanks a lot for the nice review for us; I'm glad you were able to peruse the site's functionalities really well, Carlo.
They have literally scammed me even with an insurance package. Like most of the reviews on here, you can see what i am talking about, They say they take up to 7 days but they took over 20 days to reply, could you believe it? Absolutely disgusting company. I bought two accounts from respected verified sellers, and both got reclaimed. Sad really.
Stay away from this awful criminals (PlayerAuctions staff).
Date of experience: May 27, 2016
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi K. B.,
Without knowing the order ID# or your username, it is impossible for me to see the details of your particular situation. Even after a credit card has undergone vetting, our risk management and fraud prevention system may still detect some kind of pattern or activity which would require you to go through more secure payment channels.
Often times this restriction is a protective measure for you, our member, in order for us to prevent mis-use of your PA account, or payment information.
If you could supply me with your PA username, I would be happy to look into this in greater detail, and explain to you what may have happened with your account.