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    PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 98.3%
Positive
623
Neutral
0
Negative
11
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How would you rate PlayerAuctions?

Reviews (2,918)

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Reviews that mention popular keywords

player auctions (143) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user tonyh1390
Romania
1 review
0 helpful votes
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July 11th, 2024
Verified purchase

I love how discreet the whole thing is. No bans, no fishy activity right after. Just straight up good service for my fave game!

Date of experience: July 1, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot, Tony. Happy to hear about the smooth turnaround!

Thumbnail of user cruelitigamers
RU
1 review
0 helpful votes
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April 19th, 2024

The worst support you can find, they respond for weeks and with template messages, they don't solve the problem, they blatantly take my money, in the end they took away my account with 400+ dollars and the support is silent.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Crueliti,

You provided "Crueliti" as your order #; we checked but this isn't a username on the site. Could you please edit the review and include your username or one of your order IDs? We'll check on this and see how we can help with your case.

Best regards,
Richard

Thumbnail of user justinr30
Michigan
1 review
2 helpful votes
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June 20th, 2014
Verified purchase

Player auctions is a great website, very easy to use, very fast service compared to other websites. I have been using player auctions for awhile now and have made many purchases. Best place to buy virtual goods on the Internet thank you player actions!

Date of experience: June 20, 2014

Thumbnail of user mellya3
Isle of Man
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Really good.from the secure ordering process to the actual delivery

Just be careful of people asking to be paid on Discord or Paypal, I almost gave in but your already out of the site if thats the case

Date of experience: March 4, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the positive feedback and for sharing this pro-tip, Melly.

Thumbnail of user rickyd176
Philippines
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

Lets be real these sites offer the same structure and offers. I think what sets them apart is the actual security features they have. I got into a non responsive buyer and Playerauction refunded me no questions asked. Makes me feel safe and I will definitely come back.

Date of experience: June 8, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the kind feedback and for choosing us, Ricky!

Thumbnail of user carlosd27
Florida
1 review
10 helpful votes
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August 22nd, 2015

I bought Rs account for 330 usd and spent 200-300 usd on gold well about a week after I bought the account put gold in it they stole it back contacted customer support went threw they're bull$#*! process waited 2 weeks and then they tell me that they can't contact the seller that the money isn't with them and they said sorry but the seller will be punished we can't do anything you get mad you tell them this isn't fair and they pretty much say say sorry your ducked and end the live chat

Date of experience: August 22, 2015

Thumbnail of user disiys
GB
1 review
2 helpful votes
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June 18th, 2017

I got scammed out of an account and lost a further 12 ish quid that i bought on that account also. The orginal owner took the account back 16 days after successful purchase of it. Horrible first experience, will never buy from player auctions again. Do not recommend!

Date of experience: June 18, 2017

Thumbnail of user aaronm1033
Philippines
1 review
0 helpful votes
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March 1st, 2023
Verified purchase

Seller was top notch and handed over a stacked account that had more than what was advertised. I was worried I'd pay more for this and when I asked about the surplus skins there, he just told me he had no use for the account anymore and just wanted the money. Great deal, I made sure to give the guy a decent piece of feedback for his future buyers. Thanks for the nice and super deal!

Date of experience: March 1, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

We're very happy to hear about this. Thank you very much for the positive review, Aaron; we hope you enjoy this purchase! Happy gaming. :)

Thumbnail of user rahull4
California
1 review
9 helpful votes
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July 12th, 2018
• Updated review

Avoid using this platform. I was a buyer/seller on Playerauctions for 3 years until I realized how much of a fraud this website truly is. They advertise to be a "secure player to player marketplace", however that's not the case. The site is rampant with scammers and shady people. On top of that, their support was garbage, usually took at least 2 weeks just to get a reply to any submitted tickets and always an appaling response, never a solution to the issue at hand.

Date of experience: June 24, 2018

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the kind update, Astronic! It was a pleasure to help you.

Terrible Support Response Times
June 19th, 2018
• Previous review

Bought an account from a seller on the site. I tried logging into the account using the details that were provided and the account didn't exist on Blizzard.com. I disputed the order, provided sufficient evidence of the account not existing and the seller refused to cooperate and reply in the messages, but the dispute gets favored to the seller. I submit a follow up support ticket in regards to the unfair resolution to the dispute and provide even more evidence. Only get one response from the support team that the disbursement is on hold to the seller, I try to contact the seller again, but they still ignore. Now It has been 2 weeks since I sent in the support ticket and have not received any other response. As well, I cancelled an order 5 days ago and I have not even received my refund from there.

I really don't understand why the customer service recently with Playerauctions has been so poor, I have tried literally every means of communication to try and get my refund, but no response or help at all. At this point this review is my last resort to either resolve these issues and get my refund from a seller that has literally scammed me and playerauctions are in favor of a scammer...

Support ticket IDs: #*******, #*******
--------------------------------------------------------

Update:

What do you mean I can't get a refund because I did not purchase insurance?. That is literally bull$#*!, I paid for an account which I did not receive. I never confirmed the order, I disputed it and Playerauctions decided to go in favor with the seller, rather than me when I provided the necessary proof, the seller said he would have taken a look into the issue, but neglects it as a whole, and you tell me that I cannot get a refund at all or playerauctions isn't going to do nothing about this?. Why is it that I get a response to my rating on Sitejabber rather than a response to the ticket which I have not even received a response on for now 12 days?. As well, the two orders that I had placed yesterday, I never even received the instant delivery account details sent to my email.

It's really a shame that I have been using Playerauctions for 3 years now and I have never had any issues with this platform until now. Since my tickets are not even getting any response, what do you expect me to do?.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

Date of experience: June 19, 2018

Thumbnail of user chelseas38
Texas
1 review
2 helpful votes
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June 25th, 2017

This site is very discreet and easy to use. It is great for saving you money because actual gaming websites will always charge more for items to make a profit. You can read all the reviews for the sellers to make sure they are trusted and well known. The site is also very good about refunds should something happen to affect delivery.

Date of experience: June 24, 2017

Thumbnail of user samuelt97
New Zealand
1 review
5 helpful votes
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February 26th, 2020

I've only made two purchases from this website and both accounts were hacked back by someone. The second purchase I made sure to purchase "insurance" but after sending three emails with evidence and getting back automated emails each time I can comfortably say they do not care and that I was sold fake insurance. Please please do not buy from this website.

Tip for consumers:
do not use this site

Service
Value
Shipping
Returns
Quality

Date of experience: February 25, 2020

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Samuel,

Thank you for posting your sentiments about your transaction. I was able to check on the order ID you provided and though it was purchased with insurance, as per policy we still require users to send compelling proof in order to enact the refund/replacement. I consulted the support team and asked them to look at all angles with regards to the case, but we did not receive decisive evidence from you to narrow down the seller as the one at fault.

If you have any further questions or concerns, please use the Q&A form here or email support@playerauctions.zendesk.com, Samuel.

Best,
Richard

Thumbnail of user alanl301
Malaysia
1 review
0 helpful votes
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August 22nd, 2020

I have been using this site since 2017 and I think this will be the last time I ever use them.

Since they upgraded their "payment risk" system, I've been having issues making a purchase. Personally I feel it's just a money grab on their part to force users to use cryptocurrency. I have only purchased items for 1 game, using the same credit card for the last 3 years and now suddenly I'm deemed a "risk".

Why not just be honest and say you want only cryptocurrency? It's extremely frustrating to have your orders constantly denied.

Here's a suggestion. Please remove all other payment options in the site if it's not going to work 100% of the time. You're essentially lying to the public about your acceptance of payment systems.

Date of experience: August 21, 2020

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Alan,

We're very sorry for the frustration you had. We have to decline payments if there are security issues with the payment as compliance with our anti-fraud policies.The reason your payments got declined is because you have been attempting to pay many times in a given week and the block is happening as a security precaution. Thank you for your interest in buying on our site but unfortunately if the system gets hammered with repeated purchases, we have to block it temporarily due to security reasons. Please try buying again with your payment account on August 30 or later. For now, it's currently on hold.

As for crypto, we have it as an alternative and we do not actively push for it. We process many non-crypto payments on a daily basis and they still represent a larger number of the orders happening on the site.

Thank you, and I'm sorry again for the inconvenience.

Best regards,
Richard

Thumbnail of user allenw85
allen w.
Canada
1 review
1 helpful vote
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August 12th, 2018

I bought an account on the website one month ago. And after three weeks the seller hacked the gmail account he sold me and stole my account! Now my 4 hundred dollars just gone for nothing!!
I sent a ticket to PA, they said they will investigate my case, but I haven't got any response in a week now. Have sent a couple email asking the latest status ant got no reply at all....
I am super upset of getting scammed, and PA is totally helpless....
My ticket (*******)

Date of experience: August 8, 2018

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Allen,

Thank you for providing both the ticket number and order ID. I was able to check and I'm sorry to inform you that the evidence you submitted wasn't enough, as the screenshots were subjective and didn't pinpoint the seller as the one responsible for the loss of the accounts. We usually require evidence in the form of a statement by the game publisher, letting you know that the account was recovered by the original owner.

Moreover, I also saw that you did not purchase an insurance for this order. I'm sorry but we cannot issue refunds for orders purchased without insurance.

Best regards,
Richard

Thumbnail of user jaye57
Georgia
1 review
8 helpful votes
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January 8th, 2019

I bought an account for 500usd. And bought the insurance too. About 2 months later, the account got recovered my original owner. I sent PA all the proof and they sided with sell who isn't even present anymore. He didn't respond when me and them confronted him with the evidence but yet some how they "sided with the sell" even though he didn't dispute my dispute. Just that alone would throw up red flags. But no. And to top it all off they closed the dispute and suspended my PA account. Wow. GG I guess? Please do yourself a favor and don't use this site.

Date of experience: January 7, 2019

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jay,

I was able to check on your case, and for reference, the order ID for this is 3958339; the ID posted is a dispute number.

I am very sorry for how the case turned out. Even if insurance was paid for, we still require buyers to submit compelling evidence for their claim, as detailed in the disclaimer here: https://i.imgur.com/xuvAhYo.png < This is in place in order to validate claims and make it fair for the other user. We were unable to receive this from you during the dispute window so we had to close the case in favor of the seller.

As for your suspension, I have no access to the logs pertaining to this due to security reasons. Please email trust@playerauctions.zendesk.com using the email address on your PA account to have this sorted out. I will assist you with this, just let us know through the Q&A form once you have emailed them so I can have it followed up. You may also post questions or concerns using the Q&A form, Jay.

Once again, my sincerest apologies for the hassle.

Best regards,
Richard

Thumbnail of user cj106
Illinois
1 review
10 helpful votes
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December 19th, 2014

I was a long time customer of this site. I placed an order recently like usual. I then get an email asking for my phone number, I reluctantly give them it. I get a call from Player Auctions (I think) asking me personal question after personal question. I answered a few, even though I had already gone through this process before, then stop. He keeps giggling and asking do I want to continue, I say no thank you, he then hangs up and cancels my order but they took the money.

Now they have my money and I don't have the item I ordered because they cancelled it! I tried their customer service chat and the rep argued with me instead of taking care of a long time customer.

Tip for consumers:
Do not use this site. They will steal your money and claim it's your fault.

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2014

Thumbnail of user charlesp2361
New York
1 review
0 helpful votes
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July 17th, 2024
Verified purchase

Fulfills their end properly and quickly.

Lots of different sellers, prices and deals to choose from so there is always a good one.

Date of experience: July 7, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the kind review, Charles!

Thumbnail of user sabinm1
California
1 review
3 helpful votes
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November 23rd, 2016

I purchased powerleveing for a line in World Of Tanks starting from tier 1 and ending at tier 10. This offer covered only one tier 10 tank for an absurd amount of money, and they didn't even play on it. They just used a bot program, and it took them 3 months to finish the order. I can't believe that this company would allow such garbage service.

Date of experience: November 23, 2016

Thumbnail of user joshh187
California
1 review
1 helpful vote
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September 23rd, 2019

I'm giving them a single star because as a consumer, I have been unable to purchase anything, even after buying things in the past, as all of my payments are getting declined. I've tried two different cards and Skrill, every single payment gets declined. They said it's their 'risk' technology that declines payments if there are 'account inconsistencies,' but they're declining a payment where I'm directly inputting my credit card.

Then, their solution is to use GoCoin, which is impossible to use unless you own a business (part of the sign-up verification is confirming articles of incorporation or equivalent).

On top of all of this, it has been days of trying to find a solution to this and customer service has been unresponsive.

Date of experience: September 22, 2019

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Josh,

I'm sorry for the hassle you had, but this is indeed a security process that aims to protect users from making potentially fraud payments on our site. As a company that accepts and processes payments, we have a moral obligation to decline payments and put security first instead of earnings if it means keeping the place secured in terms of authorized payments.

If you need help with anything, please use the Q&A form here in SiteJabber so I can assist you, Josh.

Best regards,
Richard

Thumbnail of user cbh2
Hong Kong
1 review
1 helpful vote
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February 2nd, 2017

Extremely simple and 100% worked. I had been finding the perfect website to buy stuff on and I finally found one. It's http://www.playerauctions.com/. It doesn't have any fee, you can add $6.99 for insurance to guarantee your money back if seller doesn't deliver. It's just simple and perfect for anyone to use. I bought an account of a game and it worked perfectly, I have been using it for few months now.

Date of experience: February 2, 2017

Thumbnail of user jamesh310
Illinois
1 review
1 helpful vote
  • Send Message
June 14th, 2016

Have been waiting multiple days for my refund, seller would not respond to my messages, I contacted customer service and was treated like im the $#*!ing low life scammer in the situation. I do not reccomend this site to anyone who does not like headaches and dealing with bull$#*!. This website is complete bull$#*! and just another place with strings attached to everything to take your money from you. Pieces of $#*! and low life losers.
Yours truly
- one pissed the $#*! off customer.

Date of experience: June 14, 2016

Thumbnail of user frankief60
Philippines
1 review
0 helpful votes
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November 6th, 2022
Verified purchase

The service is true to what is advertised. They went over the 20 min guarantee and I think I didn't mind as long as the order delivered is correct---best to set your expectations with this.

I find that the sellers are polite and professional. They will ensure you process the order correctly and are more than willing to answer questions.

Overall a pleasant experience for me.

Date of experience: November 6, 2022

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for extending your patience and for the kind review for us, Frankie!

Thumbnail of user roberts5103
Georgia
1 review
0 helpful votes
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July 23rd, 2021
Verified purchase

I purchased an account and all seemed fine up until a few weeks ago. When I made the purchase, I purchased their insurance in case something went wrong. Well, the account was reclaimed by the seller and when I filed the claim, playerauctions sided with the scammer. Even with plenty of evidence showing that it was no longer accessible to me, they still sided with the scammer. Not only was the account a scam, their insurance is also a scam. They will do whatever they can to side with the seller so they don't have to pay out. Do not use this site! It is a SCAM!

Date of experience: June 23, 2021

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Robert,

I'm sorry for any inconvenience you experienced, but please note, the insurance is not an instant cash out and to keep things fair between the buyer and seller, any claims should come with compelling evidence as explained by our disclaimer: https://i.imgur.com/cfkvypL.png

Our support line is always open if you need help or have more to show for the case: support@playerauctions.zendesk.com

Best regards,
Richard

Thumbnail of user realv3
Philippines
1 review
1 helpful vote
  • Send Message
February 10th, 2023

As ppl said that they are doing nothing to help even if you have an evidence is true, i'd experience it. They literally on favor of the seller, so i can honestly say, playerauction is a scam, they are protecting scammers, they doesn't care how many evidence or solid proof you got and keep asking for supporting evidence when the account is obviously reclaimed by the seller, at the end of the day, they have 0% common sense on the issue. They will turn a blind eye on a daytime robbery. Facts.

Tip for consumers:
Don't use playerauction, use your money for something better. This is a warning, so ppl won't be suffer the same fate of the rest of us who got victimized by it.

Products used:
Bought an blizzard account from them

Date of experience: January 11, 2023

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Real,

I'm very sorry but the evidence we received is insufficient. Kindly note that as part of our after-sale protection policy, we require buyers to validate their claim through compelling evidence, as explained here: https://i.imgur.com/C632F9a.png >> kindly note that users agree to this once they purchase the protection.

You have 316 days remaining on the protection so you may still contact our team at support@playerauctions.zendesk.com for assistance.

Regards,
Richard

Thumbnail of user noahc332
Romania
1 review
0 helpful votes
  • Send Message
May 1st, 2024
Verified purchase

Found an awesome Fortnite account with so many skins.

I made sure to ask the seller first if the email and 2fa can be changed, and after delivering it I was able to. To any potential Fortnite buyer, I urge you to do the same because I keep seeing this as a problem on Reddit, You should be fine with accounts that have no 90 day lock on the email.

Date of experience: April 21, 2024

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the kind and detailed review, Noah.

Thumbnail of user cameronb60
California
1 review
0 helpful votes
  • Send Message
November 5th, 2017

The site provides no actual protection from scammers and their way of helping you is to send the proof that you provide to the seller and ask them if it is true. There may be legit transfers from this site but the first one I went for was a scam and the company did nothing to help.

Date of experience: November 3, 2017

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello there, Cameron,

I'm very sorry for the troublesome experience you had to go through. I sent you a private message about this and I want you to know that we have reopened the case and we are currently working on it. I will keep you posted about it until a compromise or resolution is reached for your case. Thank you for extending your patience on the matter, Cameron.

Kind regards,
Richard

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 12 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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