- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PlayerAuctions has a rating of 4.4 stars from 2,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
The online virtual goods marketplace is full of scams and misinformation. I've tried lots of them before but Playerauctions.com is the only place I feel confident that I will receive what I pay for in a timely fashion as well as securely. I only use PA for my virtual goods needs now and I see they are expanding into the tangible goods market now. Good for them. I can't recommend them highly enough.
Date of experience: June 4, 2014
I had two orders on the site, first for an account and second for some gold on it. I used two sellers. Its a bit of a shame the first one ran out on gold but the other one I found wasnt so bad to deal with. Both orders turned out great abd the verify portion needed to be done only once (if you get asked just insist you finished it already and make sure you use the same card on the next). Great job guys and see you around.
Date of experience: October 24, 2022
The accounts I bought got locked totaling over a $400 lose. Provided a lot of proof and they keep saying that they aren't responsible for refunds. I bought the after sale insurance. That doesn't matter to them. Don't use this company. I did what player action said and tried to see if the owner of the clash of clan account had recovered it. And it got my device banned for 31 days.
The account it self even state that if the seller isn't able to help recover the account they would issue a refund. Clearly that also means nothing.
DONT WASTE YOUR MONEY, they will side with the seller ever time.
Tip for consumers:
Don’t waste your money. Your account will get locked and you will lose money
Products used:
Clash of clans account
Date of experience: January 25, 2023
Hi Matt,
We have responded to this already on another site and to reiterate, I'm very sorry but without proper and compelling evidence, we cannot enact a refund. Rest assured that you have 223 days on the after-sale protection and if verifiable evidence can be sent, we may reopen the case. Just write to support@playerauctions.zendesk.com about that.
We would also like to note that the protection and refund policy is as per these terms: https://i.imgur.com/C632F9a.png
For now, we suggest you continue chatting with the seller and to seek for other forms of evidence you could send us.
Regards,
Richard
I would really recommend this site! They're professional at what they are doing. And the customer support? It's awesome! Fast replies and extremely understandable. Although you should be careful who are you buying from. Only buy from good reputable sellers since it is a trading site and you can get scammed - to blame this at the company isn't really a good reason since I saw a lot of bad reviews that had this as the main reason for giving a low rating. Other than that, amazing site!
Date of experience: April 13, 2019
Hello Argjend, thank you for the well thought out and kind review. We totally agree—it's what our feedback system is for. Buyers are always free to choose which seller they will buy from based on pricing, reputation, and quality of service. And if anything happens, our team will be ready to provide any form of assistance. :)
No matter how many times I think that buying an account from this site will work, I always get scammed. I have contacted my bank to dispute the charges and have never lost with this site, because they are not a trusted seller. I would not recommend using it.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2017
Hello there, Rumad,
We're very sorry for your experience with using our website. We are now in the process of reopening and re-investigating your case for a resolution. For now, please hold off or cancel your chargeback case with the payment option as that constitutes to account suspension as per our policy, and we wouldn't be able to process your case. Once we have any updates on this, I will let you know through PM.
Kind regards,
Richard
I would prefer to give them a negative 5 star but that is not an option. I have spent 8 days trying to finish processing a transaction with them. I have used Player Auction since 2008 but they have changed. They asked for specific documentation which I provided on six different days but it was never to their liking. They want no scanned documents only pictures. No pictures from cell phone only from your desktop computer. Too much white in the back ground of the image. So I crop out the white and then they say no cropped images. Then they want higher pixilations. Sadly I will no longer be using them. I have cancelled my transaction and am very disappointed with their customer service. There needs to be a phone number and Chat options rather than back and forth through email. All they do is send the same repetitive responses back to me rather than resolving the issues they are causing.
Date of experience: November 4, 2020
Hello Susan, I already sent this reply to you and I hope you won't mind if paste the same response; please note this is not automated and is based purely on your situation:
-----
Thank you for explaining the details of your concern, and I'm sorry if you had inconveniences with your payment processing.
I was able to check on your ticket and the reason for the requests is as follow:
- We need payment receipts to be in screenshot form and in not in camera picture form because these are directly taken from a website
- We need pictures to be in high resolution and in clear copies because we need to see the details written in ID pictures clearly
- We have this in place because we need to eliminate any instances of photo manipulation in order to make documents as legitimate and as valid as possible
As for the cropping, this depends and in your case, your picture and the ID essentially needs to be still in full view. Cropping is ok as long as these requirements are still followed. In some instances, very much related to your case, the pictures can look too bright and we couldn't make out the details in the pic. I'm sorry and I hope this explains it.
I respect your decision to cancel the order and if there's any way I can help with another order or a follow-up concern/question, please let me know Susan — I'd be happy to help.
Best regards,
Richard
No customer service and what support you do receive is horrible. If you plan on making a purchase be prepared for the hassle. Creating an account is easy, no problems. However once you have an account and go to make a purchase be prepared to be banned/suspended. They don't even tell you why it was banned or suspended, telling you to create a support ticket. Filled out a support ticket which has just sat with no response. Extremely frustrating as they ban/suspend your account after your money has been taken.
Date of experience: July 6, 2017
Hi Robert S.
I am sorry for the delay in response of our support team. Due to the number of tickets they receive that they need to manually check and investigate, they sometimes are delayed in responding to each ticket.
I'd like to assist you in this issue. Please send me a private message including your PlayerAuctions username and the Order ID so that I can check the status of your Order and what happened to it.
I will be waiting for your response.
Regards,
Bernadette
Five months after my purchase the account was taken back by the OO. I know this happens and yup not happy but i paid for insurance. Unfortunately these guys will renege on your claim, they want proof and the way the account was pulled back no proof was possible. After i showed them the exact account using a varied name from the original purchase they still would not honor there insurance. So with in a day of filing a claim they denied it. When i fought back they canceled my account. Most dishonest group stay clear.
Date of experience: November 4, 2015
Found the account ive always wanted, with some caveats. One its not the character race i wanted and two the name is slightly annoying lol but for what its worth the deal closd nicely. Seller was nice and price was cheap. More importantly i can play the game at peak level and raid anytime i want. Good way to get ahead pass the competition!
Date of experience: October 1, 2022
Thank you so much, JJ. Thank you for working out the caveats/quirks of the account. Happy gaming!
I bought a world of tanks account from them, then bought a boosting service to farm credits for me and unlock tank trees.
The account purchase was fine, the boosting service was not, they got my account banned.
I reach out to the booster saying that the account has been banned "we will replace it with an account"... the account offered was no where near the value of the account bought.
So I contact the website support and ask for my money back + damages.
They say we will get back to you.
A week later, no response, they removed all evidence of the messages between me and the booster seller and said they had no record of such a transaction.
FRAUDULENT, AVOID!
Date of experience: August 3, 2017
Hi Masih M.,
I am sorry to hear that your account got banned. I would like to help you resolve this issue. Can you please send me the Order ID of the account thru private message. I would like to take a look and see what we can do to assist you.
I also apologize if you have not yet received any update from our support team. Allow me to make it up to you. I will waiting for your response.
Kind Regards,
Bernadette
My order went without a hitch 100% my only grip is that they don't have Payoneer which ive been using for years but i got to verify my card with them which is apparently only a 1-time process. The seller and delivery work was amazing and I was told Id get a discount on a 2nd trip which I'l most likely take we"ll see.:>
Date of experience: November 2, 2022
Thank you very much for the positive review, Oliver. We had Payoneer some time ago but their service for sites like ours ended. That said, I'm glad you found a suitable payment method for you.
I have been busy and it had been a while since i had played EQ. I found my account had been hacked and wasted so i had to start anew. Not really having time to raise plat i went to PlayerAuctions, like i often used to, and made a purchase and they didn't let me down. Often businesses get worse over time but the experience was has good has it ever has been, at no point in time did i feel uncertain that i was going to lose my money, in fact, it was done before i could finish a cup of coffee. Thanks much for helping get back on my game feet quickly!
Date of experience: March 28, 2015
I have ordered 3 times and was able to observe how they do orders. The system is efficient, they hold on to your money and the seller delivers. This won't be a problem if they're honest. If not, you can dispute and because they hold on to your money, you can be refunded as long as you provide valid evidence (?), I haven't had to do it but I'm glad it's there. It's honestly reassuring to buy given that the internet is a mostly anonymouse place.
Date of experience: March 20, 2024
Thank you so much for taking the time to write us this detailed review and appreciation. Much appreciated, Edward!
Bad feeling from first moment. Went through KYC process like a medium size company, great service when needed to take my money and then needed to chase unsuccessfully the account i purchased who was not delivered. 4 days - numerous emails and messages to both playerauctions and seller with no results. When they need your money, they answer on the spot, when you write them you havnt received what you purchased for 4 days now, they ask you to contact seller who doesn't bother to reply. Shame on this site.
Date of experience: April 24, 2022
Hi Yoav,
The transaction process is entirely between the buyer (you) and the seller. If the seller is unresponsive, that is what the dispute system is for so you can be able to ask for refund. PlayerAuctions is not involved with the seller's delivery time and response timing, but we provide you, as a buyer, the opportunity to ask for a refund in case the order gets stalled. It's also not true that 4 days lapsed. Right after you mentioned this order, our agent replied after 2 minutes.
Regards,
Richard
Probably the only secure and free of scammers site on the internet when it comes to purchases of online goods. I'm pretty shocked with the negative opinions but it's probably due to the fact that always that 1% that is dissatisfied shouts the loudest lol. I both buy and sell there and highly recommend to anyone!
Date of experience: July 9, 2018
Thanks so much for the kind thoughts, Agnieszka!
I bought a runescape account off PA from "denisjchavez". He recovered the account after a week. After looking back at his feedback he has done this to others, but its hard to gauge as feedback doesn't seem to be able to be edited after it has already been submitted. So this guy has 99% seller rating, wow right? Wrong. After looking at all his feedback he clearly is reselling the same accounts. Hell he is selling the account he recovered off me right now! I put through a dispute and the process was absolute crap but i managed to get my refund. What i dont get is how a person like this can be continued to trade and scam on the site without being reprimanded by PA. Fix your damn site PA, let buyers/sellers edit feedback, because this guy would have 0% rating if every person he has probably traded with could edit their feedback rating.
Tip for consumers:
Do not use it
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 28, 2018
Hello Tara,
I am very sorry that we require a statement from the game publisher for your case. We have been asking this for game account reclamation cases and a lot of our buyers are able to take advantage of their insurance this way. We also cannot provide support on how to go through a game publisher's dispute system as their policies change over time. If you have other concerns, please contact us again and we will do our best to assist.
UPDATE: You need to contact the publisher of the game where your purchased account is playable on (either through email or their dispute system; I'm sorry but we cannot provide support on this) and ask for the status of the account. Compelling evidence for the case comes in the form of an email statement from them where they state the status of your account ("this game account was recovered by the original owner"); It looks something like this: https://i.imgur.com/0YZRhOv.png
Best regards,
Richard
I had to do payment verification after i did everything asked and was told it was done it took hours for it to be updated absolute joke they just stopped responding and never helped answer the questions they just said the same thing over and over
Date of experience: September 11, 2022
Hi EC,
I'm terribly sorry but we will have to refund you on this order; we sent a notification in ticket 1144564 to inform you that there was a problem with receiving your payment. This was voided and you will be fully and automatically refunded. I sincerely apologize again.
Rest assured, your verification status remains. As long as you use the same verified payment, you should no longer need to verify again in case you'd like to purchase again.
Best regards,
Richard
Trustworthy, discreet, and affordable is how I'd describe my purchase from these guys. I noticed their not really selling so instead people come to the site so the feedback is for both the guy who sold to me and the site. Thankfully tho both fulfilled their end properly without any issues...
Date of experience: October 18, 2022
Thank you very much for the positive feedback for us and for the seller, Penny.
I have already sent in my photos of my identification and everything else required, however it said my order would be confirmed in a few minutes and it has been almost 3 hours. If a representative could please respond to this with some insight about my order that would be great...
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2020
I bought an account one month ago. The account was banished, i lost 360euro, and player auction, not reply to me from 7 days and more, surprise, they suspended my account. Is a web scam, don't give money to this site
Date of experience: November 12, 2015
Worst customer service out of all the mmo sites. No buying protection even though they charge you to insure the purchase. When it comes time to make a claim on the insurance they automatically reject it.
Date of experience: February 24, 2014
Your Order ID ******* requires verification
I sent in my ID without any information covered except for the ID number and barcode at the bottom which they said to do in their email and they said "Please do not cover the details with watermarks.
If you have any additional questions, please reply to this email." and did not verify my account.
Tip for consumers:
They scammed me and stole my Personal Information. Do not buy from here.
Products used:
They scammed me.
Date of experience: November 4, 2022
Hi Eli,
I'm very sorry but payment documents with watermarks are not allowed. We need pictures in unedited form. You were not scammed; the information requested is to validate your identity and ownership of the payment account being used to avoid fraud.
If you have any further questions or concerns, please let us know.
Regards,
Richard
Recently purchased an account about a month and half ago the account was reclaimed and they suspended me from the website, and then proceeded to not respond to my emails when I have a 1 year full coverage insurance on the account I purchased. I talked to the live help and all they keep doing is saying they will notify our trust team to look over the details and contact you
Date of experience: December 10, 2016
Excellent and fast service. The transaction was exactly what i ordered and delivery was way faster than I was expecting even though it said "Fast Delivery". Thank you so much; I will be a returning customer
Date of experience: June 21, 2014
Easy to understand process and organized from start to finish. Seller basically took rein of everything and I simply had to confirm a few things and set the place. And that was it, boom, gold delivered.
Date of experience: January 30, 2023
Thank you very much for the kind and nice review, Nikolai.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Happy to know about the back-to-back orders you had with us. Thank you so much for that, Angela.