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PlayerAuctions has a rating of 4.4 stars from 2,919 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Thanks to the fine folks managing the site and the upstanding seller I got in touch with goldpl. The service was outstanding. Speed could use some bump but overall the whole thing wrapped up rather nicely.
Date of experience: November 7, 2022
Well in general. The site is easy to use, and easy to navigate. Everything is easy, when it comes to placing orders and finding things.
I have no real complaints, overall they are very good at what they do. The only reason why i wouldn't give them 5 stars, is because of 1 thing.
1. Registration, would at times reset or bug slightly out, and would give me random errors, when verifying.
Date of experience: March 21, 2015
After verification my order completed in less than 3 minutes. Verification was about 20+. Super quick system and I will definitely order again (I was told the next order won't need me to verify again so that's a relief).
Date of experience: February 26, 2023
Thanks a lot for sharing the positive experience you had, Jiro. And yes, verification is only done once unless there are changes with your account. Thanks again!
The site system does a good job of informing you of the order status. My seller ran out of stock and asked me to wait, so I just had to wait for messages and email notification of the delivery. And just like that it closed successfully.
Date of experience: March 7, 2024
Thank you so much for extending your patience with this order, Colin!
Game stuff trading - Something that when we hear, we imagine scams, frauds, loss. PlayerAuctions changed the definition of it! In regards of other Game-trading sites, PlayerAuctions holds the best image in my eyes. I agree with some sellers that service charge is a bit high but it is worth saving folks from scams. Even when I find someone to trade off the site, I ask him to make a offer on PlayerAuctions and then, let's get the thing rolling.
Salute to PlayerGuardian technology of PlayerAuctions!
Date of experience: June 4, 2014
The first time buying I used my google pay. Playerauctions wanted way too much personal information from me the buyer. They say it is for security. To me it was an invasion of privacy and a great way for me to end up being the victim of identity theft. The second time through I used a CC and it went through in a matter of minutes. The seller responded very quickly.
Date of experience: February 14, 2017
My order (*******) has been pending player auctions inspection for over 2 days. Payment was taken out 15 minutes after I bought the account and I still don't have the account information. I've sent 2 different emails and both have been ignored.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 22, 2017
Hi there, Brandon,
I'm very sorry for how long the inspection phase has taken. We have now escalated this to the respective department for resolution. Please allow us some time to sort things out from our end; Once I get word on any updates, I will let you know here.
Thanks for being extremely patient with your order, Brandon.
Best regards,
Richard
I bought an electronic item yesterday on this site. When i tried to process the payment the site said that there had been an error. But when i was redirected back to the profile, there had been a ticket created saying that i had competed the purchase and the money was taken off of my cash app account. I then click to view the purchase, there is a button that says press pay now to continue purchase. I am not going to pay for one item twice, but the money i paid was taken out of my account and the service was only supposed to take 24 hours i messaged the services provider and got no answer. I would still like my item but this my first time using this site and my first experience was not very good. Is my item paid for or is it not?
Date of experience: January 31, 2021
Hi Jamar,
Thanks a lot for posting your concern so we can be of help. The order's payment was not received by our system yet which is why it displayed the "Pay Now" screen, but when this happens, you no longer need to click "Pay Now" and just wait for a few minutes for the order payment to be accepted. Once it does, when you refresh the page, the "Pay Now" button will be gone indicating that the payment is already captured. Since you've canceled the order already, you will be fully and automatically refunded on this in 2-5 business days (if not instantly).
Truly sorry for the confusion and inconvenience this has caused, Jamar. If you need further help, please use SiteJabber's Q&A form so I can help you.
Best regards,
Richard
You can trust the site as a seller. I've never ran into a situation where I didn't get the money after I transferred the item I was selling (I've never sold an account on here). However, I've had to pay fees multiples times to get my account unlocked whenever I "fail to deliver in time." The burden of proof to determine whether or not it was the buyers fault falls on me. Even when it is the buyer's fault, I have still had to pay player auctions fees. They claim that the fees are intended to provide incentive to be a better seller and deliver in the time frame provided. However, I think if that were truly the case and they wanted buyers to go to them as the number one site where they would be guaranteed the delivery time stated on seller's offers then they would not pocket the money and instead give those fees to the buyer. I have verified that the buyers DO NOT get the fee I pay as a seller to unlock my account.
Date of experience: March 24, 2019
Hello, Jonathan,
Thank you for letting us know about your issue.
We always allow either party, as seller or as a buyer, to confirm his/her side of the deal. This means you won't have to wait for your buyer to confirm before you can confirm on the order. If you confirm first on the platform, the delivery guarantee expiration does not happen, and the only issue that may arise from this is if your buyer disputes your confirmation and tells us he/she was not able to receive the order—this shouldn't be a problem if you were able to deliver the order successfully. I highly recommend you click on the confirm button on the order page once you're able to deliver.
As for fees, buyers are also liable but in a different way. If they cancel the order before the delivery guarantee expires, the refund they get is deducted by the penalty fee for canceling an order. Inasmuch as the same way sellers are encouraged to complete the order in a timely manner, buyers are also encouraged to complete and see the order through, giving sellers an additional layer of guarantee that sales will be completed successfully.
Hope this explains the handshake process of transactions with regards to PlayerAuctions' efforts in mitigating incomplete and/or unsuccessful orders. If you have further questions, please email us anytime at support@playerauctions.zendesk.com, Jonathan.
Best regards,
Richard
I've used Playerauctions (PA) for over five years, and the service has been outstanding. I've had a couple problems with sellers, but Playerauctions support were quick and responsive to all emails, resolving any issues promptly, and issuing refunds twice in sketchy situations when dealing with sellers (those sellers were also banned from selling on Playerauctions). I have a lot of love for PA, and how safe I feel spending money on their site. Before PA, I never would have dreamed of using one of those types of sites.
Date of experience: June 20, 2014
I bought about 20 Minecraft accounts from here and about half of them didn't work. And even filing a "Dispute", PlayerAuctions would still rule in favor of the seller? I absolutely astonished as I believed there would be no way for me not to win since I absolutely nothing... yet somehow I was scammed with the help of PA... This website is a safe haven for scammers. BEWARE
Date of experience: June 7, 2018
Hello Juan,
I checked on your order, and unfortunately there is no insurance for this. I'm very sorry but we cannot process a refund for you. Further, claims should be backed up by compelling evidence as stated in our disclaimer, in order to make the process fair: https://i.imgur.com/xuvAhYo.png
I'm very sorry it turned out this way but as per checking you weren't able to provide evidence about what happened with your account.
Best regards,
Richard
PlayerAuctions is an excellent service! I've been a loyal customer for 3 MMORPGs over the last 2 years. The ordering process is intuitive and the turn around times on delivery of my virtual products have been outstanding. There has been only one notable snag along the way... an extra ordinate amount of time for a payment verification (once, and resolved quickly over chat). I've recommended PA to my gamer friends and stand to be a long time customer!
Date of experience: June 21, 2014
Had fantastic experience with their support who assisted with a probelm on the account. Being fair though i dont think the seller meant to change the data and after a few messages back and forth the seller decided to cover out of his own pocket and sent me a replacement. Have been playing on it since then and im all good. :D
Date of experience: September 30, 2022
Thank you so much for this, Leonard; I'm happy the order matter turned out okay in the end.
Found a good deal on gil here. Turns out the seller was cleaning inventory and it was the last of his batch so he let go of it for a very good deal. Only shame is not finding a similarly good deal again lol but we'll see.
Date of experience: February 25, 2024
Thanks a lot for this, Horace. Glad to hear you were able to find a good deal like this. :)
Just got charged $100 for gold. They cancelled the order & I still got charged. I've bought many times from this website & never a problem. Now they're saying I'm a "fraud risk" but charged me anyway. THEY are the ones committing fraud. Now I have to file a chargeback.
Tip for consumers:
Don't go here. As you can see in my proof of purchase I was fully charged & never received my gold.
Products used:
I never received my product but I was charged anyway.
Date of experience: February 26, 2021
Hello Molly,
The funds for the payment you made were already voided, but I'm afraid refunds aren't instant because payment providers require 2-5 business days — let me reiterate that this is with providers and not PlayerAuctions, this is a standard process for refunds.
As to why your payment was declined, please double-check that the names and addresses between your PlayerAuctions and payment accounts are exactly matching. To avoid fraud and account theft, we need information for both to exactly match.
Best regards,
Richard
I really like using player auctions. However, I feel that at times, the security measures are quite redundant and really slow down the trading process. I understand that they are in place to prevent scams, but I feel like there must be a way to streamline the process. I also would like to see the community expand significantly as finding good deals is sometimes hard
Date of experience: June 4, 2014
The seller and me meet up on PlayerAuction Reddit and we were both using the site for a 1st time we agreed to use it to be safe and everything was conducted in organized manner.
Date of experience: June 23, 2024
Thanks a lot for choosing to use the site, Nicholas.
Overall I've been happy with PA. I've been able to sell a bunch of stuff that's been lying around on my account over the past two months which has brought in some much needed extra cash.
My only complaint has been the lack of action regarding some bugs in their system which has resulted in them failing to send me disbursement. I've done a lot of transactions, so it's definitely not a common occurance for those worried about it. Their customer service has been very polite and apologetic over it and promising me it's going to be made right, but both instances are still unresolved. Neither were large payouts, so it's not a pressing issue, but still annoying.
Still 4 stars because it's a great way to buy and sell items at the best prices on the web.
Date of experience: June 12, 2014
I really had no plans of buying and I was just checking them out. I thought a $15 order wouldn't hurt and I had my doubts. After they went through their verification (I'll be honest, slightly worrying), the order came through and it was done nicely.
I think they do it to prove you're not a thief and I can appreciate that had my card been stolen, it can be used here.
I purchased WOW gold of anyone wants to know.
Thanks. That's about it for me.
Date of experience: October 11, 2022
Thank you very much for trusting us and for this kind review, Anthony. This really means a lot to us and we're truly grateful. :)
Well, for one I needed a good Clash of Clans account so I looked online. To me demise I found this site (PlayerAuctions). I scrolled down through the prices and had to say they were pretty expensive until I found a few that were cheap. I MEAN CHEAP! I right away went on and tried to buy them. I bought two of the accounts I needed for cheap. I absolutely loved it! This site is amazing.
Date of experience: April 9, 2015
Had a fantastic experience purchasing here.
The selection of items available was extensive, and I easily found what I was looking for. The transaction process was simple and secure, providing me with peace of mind. The customer service was outstanding, with the team going beyond what's needed to assist me throughout the process. The delivery of my purchase was prompt, and the item arrived exactly as described.
Very satisfied.
Date of experience: July 6, 2023
Thank you for the very kind sentiments, Delfin! We really appreciate this.
Loved using the service from browsing the site to receiving the order, it was smooth as silk all the way. I bought from a guy named Nikomia and he was courteous.
Date of experience: June 16, 2024
Thank you so much for the kind review, Gavin.
The inscription was very long because my personnal informations on the site were different than the billing information. But it gave me a sense of security so I take it positively because the information has been checked for safety reasons.
Trade with sellers are good and the prices are lowest in the market.
Date of experience: June 20, 2014
I had just bought a League of Legends account, and less than 5 minutes after paying for the account. I got an email saying that my PA account had been suspended and that I couldn't even log in to check my order directly after I paid. I am yet to receive the account after countless hours with no reply from any customer service tickets regarding this. My account on PA was not specified on why the account was suspended. I can't even request a refund with these scam artists because they completely locked me out of an account that as soon as I paid for suspended it and locked it so I couldn't do a single thing on. Now I am without any information, without a chance of receiving the account because the support team is atrocious in replying with such a matter. Would not recommend this company one bit, used to have good service with this company, now I am just appalled, Major thumbs down...
Tip for consumers:
Don't use this garbage site, you will just waste your money and time.
Date of experience: September 3, 2017
Hi Jason,
We apologize for the delayed response as we are having large number of concerns on our end. No worries, we are trying our best to get back to each tickets as fast as we can. I assure you that Trust team can further assist you with your suspension and for your refund, it will be process by our Finance team. I have sent a private message to you with more information of your concern, please check on it.
Best,
Krys
Has all the bells and whistles of a good trading site from having many offers and sellers to having a good feedback system that buyers can use and see to assess if they're a good deal. I used all of these and arrived to a good deal. :)
Date of experience: March 20, 2024
Thank you very much for the detailed feedback, Leila.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much, I'm happy to hear about the smooth experience you had, Trevor.