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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Spent 250$ on an account. Later on the seller logged back in. Changed the email password and account password. Messaged PlayerAuctions and their email said "there's no proof it was the seller" so I lost my account and my money.
Tip for consumers:
Do not use this site.
Products used:
Lost my account
Date of experience: December 2, 2021
They suspended my account right after I register because they claim me "already have an account" and what they call "security reasons".
When I try to argue with them, the response I got is "PlayerAuctions may suspend or terminate a Registered User's Account at any time".
Customer Service is doing an "excellent" job, it feels like talking to a robot instead of a human, it's really very bad experience.
Date of experience: March 5, 2020
Hello NC,
It was detected by our system and agents that you already have an account with us named "wowml". The decision isn't final and you can still dispute this by contacting trust@playerauctions.zendesk.com — kindly tell our staff that "wowml" isn't you, and they may verify your credentials so they can validate your created account as not the same as user wowml.
Best regards,
Richard
Quite happy with the order as I got it for a really good price. The system was really smooth and I had no issues. My card doesn't seem to work but when I tried Skrill everything was much quicker and perhaps for the better so I don't have to use my card number directly.
Date of experience: October 23, 2022
Thank you so much for the kind review! I'm glad you found an order and payment method that suits you, Dannix.
Really awesome place where you can get everything for a game. Even if its not tradable, sellers can use your account and work on the stuff you need while you go to work. Amazing service I didn't know I wanted (and needed haha)
Date of experience: December 12, 2022
Thank you very much for sharing your personal comparison and positive rating, Jamie!
Honestly a terrible site for buyers. They say they will cover you in the event something happens, but they will not. I bought an account, played on it for about 1.5 months, and the seller managed to get it banned/locked. Then proceeded to reclaim it back. When I try to go through support they say I do no have enough evidence. They basically want you to record everything you do on any account you buy, in case something goes wrong. The site is probably great for sellers, but for buyers... definitely beware. I even purchased the increased insurance, and they wouldn't help me. I sent in evidence showing the seller changed the account email to his own email, and apparently that isn't evidence. So after spending over $200 on an account I thought I would be protected. So I had $200 stolen from me by them, don't let them do it to you too.
Tip for consumers:
Do not buy accounts from this site, unless you can record every single thing done with the account. Other wise they will say you never have enough evidence to help you.
Date of experience: January 8, 2017
I've not had many online buying experiences but of the few I can be happy about, one of them is from here. It's been said a lot but the process is indeed quick and safe. Definitely recommending them to my friends and guildmates.
Date of experience: November 2, 2022
Thank you very much for the wonderful feedback; we really appreciate this, Evan.
Currently completing my order as I write this. It seems to have gone beyond smooth. Both the seller and I were able to make a negotiation, which suited us both. A successful trade as well as a successful service provided by the seller and the company PlayerAuctions. I will definitely buy again - and so should anyone doubting! It is simply amazing; service and security is a top priority
Date of experience: March 31, 2015
I had a series of concerns from recovering an old account to changing its number and making a purchase.
They wanted to make sure it was me so they asked a few pieces of documents. NGL it was a bit worrying.
In the end though they sorted out everything and my purchase finally happened. So while they can be a little strict, the service is there and it works.
Date of experience: February 18, 2024
Thank you so much for sharing a detailed review about your account recovery process; this is true since we need to verify that it's being accessed by the correct owner. We're grateful for your time with this, Dylan.
Nice looking site and its easy to find the specific account offer you are looking for. There are many sellers to pick but I would advise checking the ratings first. Finally its good that you can chat with them first if you need too.
Date of experience: October 12, 2022
Thank you very much, Ernest. I'm happy to know you were able to utilize the site's features to great effect. :)
I bought an account with insurance. It didn't serve any purpose, they don't defend the consumer, one of the previous owners of the account still had possession of the account and when I tried to communicate with the seller he barely could speak english and we didn't reached an agreement. I disputed and obviously, PlayerAuctions didn't refund. So, just stay away from this site.
Date of experience: April 29, 2018
Hello Rogerio,
Sorry to hear about this, it must have been confusing to communicate with a seller who couldn't understand the discussion. Regarding your case, before we issue a refund we still have to ask buyers to provide compelling evidence. This is a must for our cases, since we need to establish that the buyer's claim is valid to make the process fair for the sellers. We would have treated it the same if the seller also made a claim.
If there is anything else that we can help you with or if you have any questions, please let us know anytime by emailing support@playerauctions.com.
Best regards,
Richard
I have used this site several time and never had a problem. I have used other sites before and found this one to be the most reliable. You do have to read players feedback and understand if the price is super cheap with one player expect problems. Reading the feed back is important to your success.
Date of experience: March 4, 2018
Player auctions has a market place for just about any game. Tons of people visit it daily and purchase accounts. The only major downside about the site is that the website itself has issues often. The coding for it has bugs and sometimes things just don't work. For player auctions to truly become a better site, they must fix the basics on their website.
Date of experience: June 4, 2014
Overall service is very good. I like this website because it provides a good platform for account traders and buyers to pursue their goods. I would like to come back if I need to purchase an account in the future. Ryan
Date of experience: December 21, 2014
I was close to giving them to 2 stars but they claim the verification is only once. I have, since then, placed 2 more that was instant and already delivered so yeah, I guess the service is good and has merits. Gotta be patient with the first I suppose.
Date of experience: September 1, 2023
Thank you very much for the patience you've extended, Michael; we really appreciate this.
The transaction and payment was a little worrying. Ok maybe not litte, a lot, but for some reason it was... OK? Didn't get scammed and charge was just right. I kept checking my card and it seems to be ok lol I will update this review if something bad happens but for now the purchase is alright.
Date of experience: April 8, 2024
Thank you for extending your patience with the verification process, Shane; rest assured, you will only be charged for any order you place.
Got a good deal from one of the users here and everything went through without a hitch. A few initial steps were hard to understand but after getting through that the rest was easy and quick. It was worth it. :)
Date of experience: March 9, 2023
Thanks a lot, this is awesome to hear, Chris! Many thanks for bearing with the process.
Besides the verification process which was a bit annoying, this is actually a site that does what it says which is amazing. I have yet to buy something that wasn't delivered so buying the $6 warranty really isn't necessary.
Date of experience: May 13, 2020
Thank you for the appreciation for our services and for the kind review, Michael. Much appreciated! :)
Got my order quickly and safely. Had problems with payment but I guess that was my mistake since I was using my father's card. I used mine and everything went well from there. So just a tip, don't use a card with a different name they will decline it.
Date of experience: August 3, 2023
Yes, I'm afraid this won't work since we require information between the payment and PlayerAuctions account to match. I'm glad you were able to use a payment account that is under your name. Thanks a lot for this, Horus! Happy gaming!
Spent $300usd on an account and it was taken back by the seller along with my $200 in-game currency. Also found the account being resold, so I created a dispute as I purchased the 1 year warranty when I got the account. The dispute was then closed and they took the aide of the seller so i am out everything. If your looking to buy an account from this reseller get prepared for a wild ride as you run the possibility of being robbed blindly.
Date of experience: August 26, 2020
Hello Christopher,
Thank you for sharing this with us.
I checked on the order ID you provided and I'm afraid we did not receive sufficient evidence for this case. Please note that even for orders with insurance, we still require buyers to back up their claim with sufficient evidence; this is to create a fair deliberation system.
Our support channel: support@playerauctions.zendesk.com remains open if you have any follow-up info about the case and/or if you have other concerns.
Best regards,
Richard
I had an item selling on ebay and in a few days before my auction ended it was taken down by ebay. I then turned to playerauctions but was skeptical being that I was using their service for the first time. I listed the item and it sold faster than I had expected and I had the money for my item within a few days.
My only dissatisfaction is that the buyer is yet to leave a feedback for me :( ... Otherwise it was a great experience. Looking forward to sell more items through playerauctions in the near future...
Date of experience: June 21, 2014
Order went through really nicely. The inspection was quick and the seller was waiting to make the delivery which he completed right away. In about an hour I was already playing on the account, email changed put 2FA in it and all is set. Simply awesome..
Date of experience: October 27, 2022
Happy to hear about the smooth experience. Thanks a lot, Simon.
This company is a joke, yes they will sell you access to a game account and you may get to play on if for a day or two if you are lucky. However the accounts have all been traded around so much they get recovered and your out your money and the account within a couple weeks then their complete $#*!show of a customer service team will respond to your emails once a week for a month or two and tell you that the extra $100-200 you spent on their "player auction account insurance" is theirs because they can't prove it was the seller who recovered / stole your account. Don't waste your money on these clowns and sure as $#*! don't buy their scam of a insurance claim
Date of experience: May 22, 2017
Hi Striat,
I'm sorry you feel that way about your transactions on PlayerAuctions. Can you send me a private message with your username and Order IDs where we have charged "extra $100-200" for insurance? This seems odd and not consistent with the usual price range for the optional game account insurance, unless the actual account itself was priced extremely high.
As with insurance with other industries, our insurance claims apply if our members can provide substantial proof that game account access was lost due to the actions of the previous owner, and this usually involves confirmation from the game publisher about the specific reason an account is locked. (This protects both us and our members, because forgetting a password, or being suspended due to the current owner's own actions would not be valid, however would be easy to claim.)
I hope this clarifies and I look forward to your feedback.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
PlayerAuctions is a good site to sell and buy, the tax are acceptable bettwen 10% 15% but the disbursement time is very long, in site say the time is. 2-3 days but usually i get 4-6 days. To be perfect need change the time and fix paypal tax to and regularize the paypal deposit rate for the percentage of net worth in the gross place, since a $ 1000 sale that I would receive $ 900 will end up getting only $ 882 and outside that I will have to pay the conversion rate from the dollar to my currency which will further reduce the amount received.
Date of experience: April 26, 2019
Thank you so much for the positive feedback and for sharing your thoughts about our fees, Estefani.
This is an integral part of our process in order to offset manpower and resource requirements so we can continue our services in terms of handling transactions, disputes, and payments/refunds. This, however, ensures you are always protected on the site as long as you are able to hand over your sale successfully and without reclaiming it.
Purchased an OSRS account which was recovered within two weeks. Also purchased playerauctions insurance. Playerauctions do nothing to help you get a refund and protect scammers that sell on their website. I've tried for months, but to no avail. PlayerAuctions will scam you if you have an account recovered. PlayerAuctions refused a refund despite me giving all of the evidence that they ask for.
****
Upon writing this review, playerauctions quickly offered me a refund. It is a shame that I had to go to the lengths of writing bad reviews to achieve a refund which they say should have happened sooner. They did apologise for this. I spent months contacting playerauctions and was declined every time. It seems that they will only offer a refund if you go to extreme lengths of shouting about it to others, as they used the same evidence to approve a refund that they had previously declined repeatedly.
Tip for consumers:
Don't bother.
Date of experience: November 7, 2022
Hi Chris,
Thank you for reporting this to us. Please give me some time to discuss the matter with our team to see what I can do to help with this.
Regards,
Richard
Highly usable service with many security features. They take payment security seriously and I appreciate that, it helps me know my payment won't be used by other people. The prices are hit and miss so as the buyer it's up to you to CHECK carefully and I really suggest that as other offers seem to be exaggerated.
Date of experience: April 23, 2023
Thank you very much for the kind review and appreciation for what we do, Dean.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi David,
I'm very sorry but without verifiable proof, we cannot accept claims easily. This is to keep the process fair for the other user as well; claims have to be supported with compelling evidence. Our support line remains open and if you have other proof you'd like to send, please email support@playerauctions.zendesk.com about this.
Best,
Richard