- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Bought an Overwatch account for $30. Turns out the account was a stolen account, and after the account was taken back by its rightful owner, I spoke with playerauctions for TWO MONTHS trying to get a refund. In the end they declined. I am now speaking with my bank.
Date of experience: July 27, 2017
They have every imaginable service or product for games. I went for some gold this time but I'll be back for items some other time.
Date of experience: June 30, 2024
Thank you very much for choosing us and for the support, Jason!
If you are either trying to decide if PlayerAuction is legit or you already have been scammed. Just read along.
You are entering a Black Market website. They'll do anything. Literally. Anything.
I registered this website back in 2013 to purchase Runescape accounts, since I didn't have all the time, but I wanted lvl99 skills. Anyways, it's obvious that those accounts were reclaimed after 10 months. That's not the worst part.
As soon as you register, your informations are being stolen by them. How do I know this? I am the victim. Most of my gaming accounts that I didn't play for over a year got hacked and perm banned for scamming.
I can't stop this website growing, but we can stop TOGETHER. Spread the word, so your day doesn't get ruined like mine.
Oh and if you are wondering how these "5 star" reviews came from? Obviously stolen infos from their own members and using it to write fake reviews.
Date of experience: August 12, 2017
The website has a perfect layout. Anything you need is easily accessible, cheap, and fast! As soon as my payment hit, I received an email with the details. Will be using again. Thanks!
Tip for consumers:
go for it
Products used:
league account
Date of experience: April 30, 2022
Thank you so much for the detailed and kind review! You're definitely welcome and we hope you enjoy your order, Asa.
I tried to buy astral diamonds and got ripped off. Never got my money back. Need live customer support. You say it makes things better but that's b. S
Date of experience: July 28, 2020
Hello Rick,
I was able to check on your order and you canceled it before verification could be completed. I checked and the funds are already voided and will be refunded back to you in 2-5 business days. I'm afraid this cannot be expedited since the transition time is already with the payment provider. Rest assured that you're NOT being ripped off with this, the refund was already initiated.
Best regards,
Richard
Bought over 50 products on their site, purchased a LoL account over 2 months ago, it had only the placements done, with Kogmaw or Twitch, by scripts, one day after purchase it got permabanned for this reason, it got banned having 10 games played, which means i didn't get to play a single game, disputed the order and the seller offered 25 partial refund, i refued and escalated the dispute to playerauctions, they didn't answer, messaged them again 2 weeks ago, today they permabanned me for fake proofs, proofs that even the seller accepted and made him try to give me a partial refund.
Site used to be very trustable years ago, nowadays they don't care about anything, and they won't help you with anything if you get in troubles purchasing something, that's why they have so many bad reviews lately.
Date of experience: September 8, 2017
Warning, Player Auctions advertises 20min delivery on their website. This is comes after you complete their incredibly questionable authentication process.
Once you have made payment, you recieve an email asking for pictures of your drivers licence, a selfie of you with your licence, your credit card and your bank statement. I just spent the last 2 hours back and forth with them after they kept requesting clearer pictures or "uncropped" screen caps.
Thankfully the process to cancel my order was easy enough. Hopefully the amount is not debited from my account.
Take your business elsewhere. Save the headache and possible personal information fraud.
Date of experience: May 2, 2021
Hello Brandon,
I'm sorry for the trouble you had with this order. We require documents in the manner expressed by our agents because this allows us to verify them that they aren't photo manipulated, which can happen with any identity validation done over the internet. You will get a full and automatic refund for this.
In case you wish to try again, you may use Coinbase as an alternative payment method that doesn't require this verification process.
Rest assured, no information fraud is involved at all; we treat all documents professionally and ethically. They are never shared elsewhere and they are automatically deleted from our ticket server after some time — no exceptions.
Best regards,
Richard
Horrible Customer service, just absolutely horrible. I'v had good experience selling my elo boosting services here and i had a good experience selling 1 account buying 1 account but i got scammed on another account purchase. I tried to email support plenty of times and they simply didnt respond, i tried talking to your live chat and they keep saying they will send an email to address the issue but they never do, when i ask if they can address the issue they say its only the higher department that can handle the issue and they will send me an email. Overall this would be such a great site if there was a bit more protection and a brand new customer service system, i rated it 2 stars because i had success elo boosting and buying 1 account. But the customer service + me getting scammed makes me never want to use your site again.
Date of experience: June 4, 2014
Hi Huan,
Could you please provide a order ID # for the one in question with which you've had problems. I'd like to take a closer look into it, and see if I can help.
Cheers,
Jacob
Did an amazing job fulfilling the power level request.
Updates...check
Full levels...check
Bonus money and equips...not part of the deal but still, check. :D
Date of experience: March 20, 2024
Thank you so much for letting us know about the smooth level service you had, Lukas.
So yesterday i have spent $10 to buy platinum for warframe accounts, in the next 2 days my platinum that i have paid was refunded, and i was left with a ban in warframe saying that now ill have to payback that platinum which costs $40, do not trust playerauctions in any way, the most reviews are before people being scammed, everything on this website is a scam. I sent in a report with all the evidence, the pictures showing what happend, i legit have all the proof, when i wanted to go back to my order history i was unable to go back to my orders and see if i got my money back. Its ridiculous do not trust this site please. You will regret if you're willing to buy anything from this website.
Date of experience: November 21, 2017
Hello there, Evaldas,
We're very sorry for what happened to your Platinum purchase. I understand this is very frustrating for you, however PlayerAuctions cannot account for deletions/suspensions initiated by the game publisher as per our policy. I've checked on your account and I see that you've filed a chargeback on your payment option. This is prohibited in our system, as chargebacks completely eliminate our process and mediation which are required to fully evaluate a case for the fairness of both buyer and seller. Due to this, we had to suspend your account. In case you decide to reverse the chargeback case, please let us know so we can continue working on your case, and we will do our best to find an amenable resolution for you.
Best regards,
Richard
I had a good time using it they made the deal smooth and easy and answer to my questions in the email and also seller guided me with what to do so thank you
Date of experience: April 17, 2024
Happy to hear about this, Henry. Thanks a lot!
Been dealing with a guy named Badgertrade and all transactions have been amazing. On the 3rd order the guy started giving extra for his orders so I will "buy again" and the main I reason I did is I trust him. The extra is an amazing bonus.
Date of experience: February 20, 2024
Thank you so much for sharing the awesome experience you had with the seller, Uriel. :)
Bought a lot of accounts from there. Pretty good website... I really enjoy it. I was scammed once, but I would have to say it was my fault, because the person didnt have any reputation and was really fishy.
Date of experience: May 4, 2017
I read a lot of reviews here, but they weren't convincing but after a lot of personal verification, everything went well.
First time is was skeptical, why i need to give out a lot of information but it really the only good way to prevent frauds.
The verification process was little bit to long but in my opinion.
The seller was nice and helpfull, this was my fist time useing this site and im quite positive ab it.
Date of experience: May 12, 2022
Hello Benke,
Thank you very much, this is very kind and we are grateful for your trust and understanding. It's imperative that we are able to protect payment accounts from possible unauthorized use and that will always come first before our earnings. Thanks again and I hope you enjoy the order!
Regards,
Richard
Kind CS. Manned by great people.
Helped me restore my account and lift the suspension due to a misunderstanding.
They accepted my dispute proof even though the case was complex.
Best, Andy
Date of experience: March 19, 2024
Thank you so much for patiently working with us and with the buyer on this, Andy.
Amazing place I discovered last year and the sources are legit. They give you priority as a customer letting you confirm it first. Will be buying more this year!
Date of experience: March 21, 2024
Thank you so much for choosing us for your gold needs, Kevin.
Sold my account and never received my money they dont reply to my emails when i contacted support I'm posting a video on youtube about this scamming piece of $hit! Disbursement time was already done and i have been waiting for 2 weeks now for them to send the money but they didnt and the person who bought my account is part of it too those scamming piece of $#*! he said "haha you just got scammed kid".
Update they scammed two of my accounts someone bought my account and then cancelled order after getting my accounts password and email chance everything! Then playerauctions support wont reply to my mails!
Date of experience: May 3, 2017
Hi AbdulRahim.
We absolutely need to ban that scammer and prevent these things from happening to you again or other sellers. Can you send me a message with his PlayerAuctions username? Can you also send me information about this, such as your Offer ID, and an Order ID if available?
I'm sorry to hear this happened to you. If you have contacted support, please also let me know of your own PlayerAuctions username so I can check and see what we can do for you, and make sure we've done everything right.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
I have been doing business with these guys for almost two years now. Spent a few hundred dollars, pretty close to a thousand. Now they are asking me to send in copies/pictures of my photo ID, My Credit Card, screen shots from my bank account. Hell NO. Been buying stuff from you for two years using the exact same credit card and address. If you have a problem now, I will just find another site. Sorry, not giving you all of that info. The funny thing is, they IMMEDIATELY put a hold on the cash for your credit card. Then take 7-10 business days to release it. ROFL Not only did they put a hold on it, but they put a hold on it THREE TIMES.
Tip for consumers:
Only if you do not mind sharing a bunch of unneeded information after years of doing business with these people.
Products used:
Buying gold for WoW and Platinum for Everquest
Date of experience: June 21, 2021
Hi John,
I'm sorry again if you didn't like the process but we need this to validate the identity of our users and their ownership of the payment being used. We have to do this at different stages as a random security check. We thank you for your years of patronage but we strictly have to put our security first because we have an adamant stance against fraud and theft, and this is how we can ensure it. Rest assured that your declined payment will be fully and automatically refunded.
If you wish to try again, please consider using Coinbase as your payment which skips this verification entirely.
Sincerely,
Richard
I have had an account with PlayerAuctions since 2014. Previous purchases on the site were easy/enjoyable experiences. Recently, I have tried to make purchases where the site suddenly requires a purchase verification process of sending in multiple images with sensitive personal information as proof of identity and funds. I can understand this from a security standpoint; however, they request this information AFTER taking the funds from the bank account.
Additionally, after providing the information, they still haven't "verified" the payment. The site says the verification takes minutes after providing the requested images. This is straight out false. This process is taking far too long.
When I contacted their "customer support" through the proper channels, I received NO response. It's as if they don't actually have any customer service at all. This site was great in the past. It has seriously gone down hill and is no longer worth the hassle of using. I recommend anyone looking into this site to avoid it and use a different website for their related purchases.
Tip for consumers:
Look elsewhere
Date of experience: July 30, 2021
Hi Tyger,
I totally understand your sentiments and upon checking the ticket, I accept that the delay was with us. Rest assured that I will make a report to the team's head about this. I'm truly sorry for the inconvenience and long wait you had to endure for this order.
I talked to the team and I was informed we received an influx of requests and orders over the weekend; I know this should not be an excuse, and of course I do not mean it to be that way, but we will definitely use this feedback to iron out the delays and issues over the week. I am sorry again.
In case you wish to try purchasing again, please check if you can use Coinbase as an alternative payment; Coinbase does not require verification.
Best regards,
Richard
Love this site been a member for years and I would not buy from another RMT site. The community that buys and sells are very trustworthy and playerauctions handles any dispute fast and fair. Been in the MMO industry since 1999 and still have not found a better RMT site.
Date of experience: June 4, 2014
Hellol, I joined playerauction about a month again to purchase gold for one of my games. However my account got suspended :/ sad thing is I never got told why? I emailed the email address they provided for me and they said they would get back to me in a few days. Well... 1 month later and after a few more emails this is where I'm at. Me personally I would not want to run a business like this. You want to have a solid company you need to have awesome customer service...
Date of experience: December 26, 2016
This is the worst experience I had so far.
I've registered with this site and paid for my order, however I couldn't access it, because it has appeared that my account is suspended.
First of all, I had to find out myself that my account has been locked, there was no email or on-site notifications.
Second, after my concern sent to their support, the Risk Management team said that due to security reasons they won't re-instate my account. I told them I'm ready to pass any security checks, but they won't listen and just keep my fresh account suspended.
So what I have in the end: no order, no refund, no account, no explanations.
UPD: I've received my refund and explanations on the reasons of my suspension. They say that I've committed the off-site trade, however I didn't do anything like that. I've been using suggested payment options (Skrill) and paid for my order the regular way, the way you'd pay for any order on any other site.The consistency and competence are also become questionable
Tip for consumers:
Do not pay for any order until you completely ensure that your account is okay.
They won't let you know if it was suspended, so you need to find it out yourself. Try to change a password or link social networks.
Also, there is always a chance that they'll suspend your after you have paid for any order (like in my case).
You're using this site at your own risk
Date of experience: December 10, 2017
Hello Tommy,
Our staff has already sent you a PM. The reason for your suspension is due to conducting an off-site trade; this means you have advertised on our site, but decided to close the deal outside of PlayerAuctions. We consider this a sever offense as per our protocol, and I'm sorry we had to cancel your transaction and close your account. If you need further help or clarification on this, please email support@playerauctions.com. Thanks and good day.
Best regards,
Richard
One of the sites top sellers runs a simple scam with its buyers hiding "do not do this" in a drop down box.
PlayerAuctions sided with seller even with clear evidence against. Gave no reasoning
If you're thinking of using this website and are on the fence, DO NOT.
Don't think that a website whose economy runs on bots can't fabricate a couple 1000 five star reviews.
LISTEN TO THE BAD REVIEWS
Tip for consumers:
Don’t use this site
Products used:
Gold buying
Date of experience: February 16, 2023
Hello Jayk,
You wrote this same review on another account of ours so we'll be sending the same reply according to your situation:
---
We have now temporarily frozen your seller's disbursement on this order to give you a chance to dispute the order again. As per checking, you did not provide compelling evidence during the dispute so this had to be closed in favor of your seller.
Please contact support@playerauctions.zendesk.com for any additional info you'd like to send our team about your claim on the order, we can definitely check on that.
Regards,
Richard
I have purchased several accounts from PA over the years. I recently purchased one about 4 months ago with their 1 year protection. I just lost access to the account due to the account being reclaimed. I sent proof of this that shows the email you get when ones account is reclaimed. Their team completely denied my request saying that I didn't meet the sellers demands. The seller never contacted me at all, let alone make any demands, before or after the sale. I have no idea why I was denied but the explanation given is completely false as it never occurred.
I am so disappointed how poorly this was handled.
PA is generally more expensive that other sites that sell accounts. I felt this was because they appeared to be trustworthy. How can I go back to ever using them or their protection service they provide, when in turn, they truly offer no protection to the buyer? They seem to be just as risky to use as any other site selling accounts providing little or no protection at all. I feel like I have been misled all along.
Date of experience: October 31, 2022
Hi Larry,
I'm sincerely sorry for the stress this has caused. As relayed to you on our other review site, we are now taking care of the matter and have reopened your case in ticket 1186890 - please send there any new evidence that you have. The initial case was closed since the evidence was insufficient.
Please let our team know in the ticket if you have any other concerns; we would be happy to help.
Regards,
Richard
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi Terence,
I understand how frustrating it could be when you buy something and don't get what you pay for. I am also sure that PlayerAuctions are willing to help resolve these issues on behalf of you in the best and fastest way we can. It's just that there are some reason why the cases are being delayed.
Let me check this one for you and see what we ca do to expedite the process. Can you provide me the order ID and you PlayerAuctions username through private message?
Looking forward to your response.
PlayerAuctions