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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
The second the seller recieve my money he recovered the account back. I purchase the extra coverage and player auctions still wouldnt give me my money back... never buy from these untrustworthy bastards.
Date of experience: August 24, 2018
I was looking to buy a gaming account for a while, I decided to try these guys against my better judgment. I purchased from a reputable seller with many positive reviews. Within 72 hours the account I purchased had been locked, the seller said he was 'looking into it' and asked for personal information regarding the account and did not disclose any more information. I put in a dispute in PayPal and my account was suspended ( which is according to playerauctions TOS) all I wanted was my money back and to never deal with these shady * again. Would not recommend, never got my money back and the account is still suspended so I can't access information about the account I had 'purchased' even with their added 'account recovery protection.' All I wanted was my money back and to never look back but the company wouldn't do that. Terrible service. Do not trust.
*Language redacted by admin
Tip for consumers:
Here's a tip for others using this site: Don't they're sketchy as hell and clearly do not care about paying customers.
Date of experience: November 27, 2017
Hi there, Evan,
We sent you a private message about this. I'd like to sincerely apologize for your experience, and I would like to help you with this. As per checking, there is already a chargeback case filed on your payment option's end. As per policy, we prohibit that because it eliminates our mediation process which is part of our offering as a middleman service. In case you are able to reverse that, please let us know by writing back here so we can reopen your case for a resolution. Thank you in advance.
Best regards,
Richard
ORIGINAL:
I successfully bought a league of legends account through this site and everything worked for about 6 months, until the original owner of the account used RIOT to get their account back. The account I purchased was insured for 1 year and PlayerAuctions does not help with the refunding. I have messaged numerous people and no one responds. They just take your money and run. DO NOT USE THIS SCAM SITE!
EDITED:
After talking with the support about my problem, they were able to refund my money in full in the form of a playerauctions.com coupon code. The original seller had a ~98% positive rating, but wouldn't respond to anyone's messages about the problem. The support through sitejabber was very helpful and even though it took some time to resolve, I am ok with the result... as long as the same thing doesn't happen in the future. The site has it's ups and downs, but it seems like more the seller's fault than playerauctions (at least in my case)... SO BE CAREFUL
Date of experience: July 28, 2017
Hi Andrew S.,
I am sorry to hear that the account you bought had been reclaimed. Also, I apologize if our Reclamation team has not contacted you yet. Due to the number of tickets they are investigating manually it may take time for them to respond to your email.
I would like to assist you in this matter. Can you please provide me with your Order ID thru private message. I would like to take a look and possibly create a follow with the appropriate team.
I appreciate you patience and understanding in this matter. I will be waiting for your response.
Best,
Bernadette
This is a scam site, I tried to buy a League of legends account like 8 times, each time charging to my bank $1.00 or under. Everytime I tried i converted nzd to usd and sent that amount and its not valid. For example, my bank statement will say its been charged $1.15, which ill have to convert to usd, so $0.79usd. But when i type in the amount it says its not the correct amount, to prove this I tried to purchase another account but this time I didnt convert from nzd to usd and same thing, unvalid amount but yet i was still charged. This is an absolute scam as I tried both ways usd to nzd and nzd to usd 8 times just incase. I've added a camera shot from my pc as i cant screenshot my bank. F*%K You and your scam site. I hope you go to hell. Good day everyone else.
Date of experience: March 28, 2022
Admin always online but didn't reply my question about Middleman didn't sent my payment. Middleman never reply about my transaction has been succesed.
Don't use them if you will spend your time and money for bussiness.
Date of experience: July 28, 2017
Hi Joni A.
I am sorry if you have not received your disbursement. PlayerAuctions does act as a middleman and does not have another middleman to provide the disbursement. May I just confirm if you are talking about PA Middle Man that has been contacting member thru chat? If so, we have no affiliation to this person posing as PlayerAuctions middle man. Please refrain from communicating especially divulging any personal information of your for your safety.
All issues regarding our member's account are handled through our Support Team and social media pages only unless otherwise officially advised by PlayerAuctions.
Also, I would request for your Order ID so that I can check on my end. Please send the information thru Private Message.
I will be looking forward to your response.
Best,
Bernadette
You better use other services.
Very slow and customer SUPER unfriendly. You cannot purchase using paypal if you do not send them your ID photo(WTF?!)
Once I created new account they suspended it and told me use the old one where I cannot use paypal(omfg)
Date of experience: December 29, 2014
The 1% was that one time they asked me to resend IDs.
Then 99% was from using this site since the 2020's and I have gotten a lot of good deals since then.
Date of experience: May 1, 2024
Thanks a lot for sharing your positive feedback with us, Josiah.
Order ID: *******
Request: ******* and *******
I made my playerauctions account today
On that same day I bought rs3 gold and money was transferred via PayPal
As soon as the transactions went through, my account was immediately locked
I don't know how trustworthy these guys are but I'd really like my money
Update:
There was a minor hiccup on my side. I didn't realise I had a duplicate account. All matters resolved and I have made a proper purchase with these guys. Quick and easy.
Date of experience: October 18, 2017
Hi there, Jigsaw.
I'm very sorry for the hassle on this order. I checked on it and I'm happy to report two bits of good news to you. First off, we have already processed the refund for your order. We have sent you a private message containing the transaction ID for that. Secondly, we have found out about your duplicate account and I have sent you a PM about it; you may use that account to continue doing transactions at our website.
We hope this resolves your case, Jigsaw. If there's anything else we can do for you, please let us know and we'd be happy to oblige.
Kind regards,
Richard
My account was suspended when trying to sell an account. I have been a member of this site for years and have already verified my identity with them a week prior, which I passed. When I try to talk to customer service, they have closed my previous customer service requests without addressing the problem. The person who ignores me and closes them is Jennifer.
I get the feeling that they are stealing my personal information based on how they act and their garbage tier customer service.
#******* is the request you said was "SOLVED" yet I'm still suspended.
This is a terrible way to treat someone who WANTS TO SPEND HIS MONEY WITH YOU.
Tip for consumers:
Use EpicNPC instead.
Products used:
I attempted to sell something on their site only to be instantly suspended
Date of experience: February 16, 2021
Hello Jacob,
We're extremely sorry. The ticket was closed by accident but rest assured, the request to have your account reinstated is still on track. We have now reinstated your account; thank you for sending the required documents, Jacob.
Best regards,
Richard
I've made many purchases through this site with no fuss. But, as a seller it's nearly impossible to get paid. They promise a 3 business day hold then a disbursement to your account of record. It's been now a week and a half and yet to receive my payment from PlayerAuctions. I've contacted customer support several times and I get excuse after excuse why my payment hasn't been made. It's stuck in gateway. We havnt done our daily disbursement yadayada. After this I wouldn't trust them to place my goods or buy goods from because I don't want another unsuspecting seller to go through this with them. So think twice before posting your goods on this website. The buyer gets the goods Player Auctions gets the money and the Seller gets the shaft.
Date of experience: January 26, 2015
Didnt recieved payment in 20 days, support take 2 days to answer sometimes and sometimes they just dont.
6. 20. 17 EDIT: So its been two months now. Support claiming there is a problem with my paypal and they cannot send money to me, while i contacted paypal support twice - "You do not have any restrictions on the account you can send and receive payments." and they are like okay whatever. Asked me to make email change request with time in which they can call me. Did that 3 times - no calls, asked for time few times even its in request. And all this time they email back in a few days. So im not entirely sure that site is scumming people ( just about 90%), but what im sure about is support of this site isnt interested about helping you at all.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2017
Hi Rost,
Can you please send me a private message with the Order ID of the payment you haven't received? There may be several reasons for this, the primary one being that the buyer may have filed a dispute and we need to get both sides of the story.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
I was really impressed by how safe the site is. You talk to real people and you get the service from actual gamers, not shady bots or farmers and thats always a big plus for me.
Date of experience: February 18, 2024
Thanks a lot for the kind and positive review, Stewart! Happy gaming. :)
After i try to buy an account i was asked to verify my payment by sending my ID and a face photo and i gladly did, after i sent it to them they ask for a much clearer photo of the ID so again i did and then 5 minutes later my account was suspended and they havent told me why.
Date of experience: November 5, 2023
Hi Aiden,
May we know the order ID? We checked the account on the screenshot but this one never had any orders. The account was never asked to send verification documents at any time.
Regards,
Richard
Hello my fellow MMO worlds adventurers,
For almost 10 years now, I have been playing MMOs and gold/account trade is a huge part of a hardcore MMO player's life and thousands of dollars flow through everyday in this business. I have tried a lot of trading sites and personally to me playerauctions.com is the best because,
- Awesome and smooth self explanatory UI
- Despite the ease of use, its highly secure
- Resolution centre is very reliable and FAST!
- Live Chat giving awesome customer care
- Most off all, my money/account/gold is guaranteed to be scam proof compared to any other site/forum I tried before.
-Reliable user rating system.
I am a real user of playerauctions.com and my user id is maddytera. Goodluck and have fun on your present and future MMO world adventures.
Date of experience: July 9, 2014
Not really my first purchase but my first time writing this. So far there are no problems with my orders and every seller I picked has been very good in communication and order quality.
Date of experience: April 1, 2024
Thank you so much for the continued support and purchases, Igors. :)
Had no issues and the order was a doozy. The seller upheld his end correctly and I got the account just fine. Actually waited a week before writing this just to make sure.
Date of experience: May 13, 2024
Glad to hear this, Owen. Thank you for taking the time to share this!
Went beyond whats required to talk the seller and seal the deal. They take order completion and security VERY seriously. It borders a bit on bein too strict but I can appreciate it given what happened on my order. Appreciate it guyz and thanksss
Date of experience: November 23, 2022
Many thanks for the detailed feedback and for valuing what we do, Lenny. Much appreciated.
I have purchased quite a bit off this website. However after my last purchase which i ended up canceling. I have yet not recived my refund from pa. I have sent well over 4 emails to Playeruaction. I have tried contacting skrill and they told me it was on Playeruactions to fix this problem. It has been close to 1 week and havent even recived a reply from pa regarding this matter. Very frustrating
Date of experience: August 24, 2017
I am sorry if your experienced wasn't good and to the frustration that you're feeling now. Let us make it up to you, Mikail. Please provide the Order ID of your concern via private message so we can check on your refund and give you an update sooner than later.
Hoping for your reply.
Best,
Krys
Made a lead time of 2 hours just to be sure but they got the gold to me in about 15 minutes anyway. Insane dedication lol xD
Date of experience: June 3, 2024
Happy to hear about it, Roderick. Thanks a lot for this!
Bought a Pokemon Go account. All of the Pokemon were caught by GPS spoofing. Seller guaranteed the account. A couple months go by and all of the showcased Pokemon are gym blocked. No one answers anything, not the seller ( EDGEonline) not the site. This is mostly on the seller, for lying about GPS spoofing. But the site has not replied to anything also. I don't even know what they could do, the selling point of the account is completely useless. UPDATE: They requested information from me, as you can see. It was given to them over a week ago. Still havent heard anything from anyone. Look at all of the responses from them. Cut and paste. Almost a month since they requested information. They have done nothing at all.
Date of experience: June 28, 2017
Hi Lewis! Sorry for what happened. I appreciate the time you have taken to let us know that your PlayerAuctions experience was less than ideal. I and my team would like to work with you to make things better. Can you let me know your PlayerAuctions username and Order ID so that I can investigate what happened and see what we can do for you?
Thank you in advance and have a nice day!
Paid for OSRS account, the original owner recovered the account. Lost all the stuff on the account that is probably worth $300. Emailed the seller, didn't receive a reply. Talked to customer service, who was useless. Did the refund forum and didn't receive a reply back. I also paid for insurance on the account. Didnt get any help and didnt get the account back. Highly recommend to not use the website.
Date of experience: January 11, 2017
Warning
Very difficult to do business with
Got this email seconds after they charged my credit card
"We regret to inform you that your payment to PlayerAuctions has been declined.
If you wish to place another order, we advise you to use GoCoin as your payment method. Through GoCoin you will be able to pay with Bitcoin, Litecoin, Dash, or Bitcoin Cash.
Thank you for your understanding.
Regards,
PlayerAuctions Payments Compliance "
Sent in-game ticket and no response
Edit for response:
Let's not be dishonest you claim you responded in 5 min to my ticket? I have screenshot it took close to 24 hours
Lying does not help your cause and looks very decitful
Date of experience: January 27, 2020
Hello Marco,
One of our agents sent you a message about this again, and you may have forgotten to quote this part:
-----
"The payment has been released or voided at our end when the order was failed. Usually it takes 5 business days to receive funds in your account. In rare cases, if it doesn't still reflect in your account after 7 days especially if the payment was paid via credit card, please contact your bank. Rest assured that your payment has been released and you will be refunded for the transaction."
-----
As stated there, this will be refunded back to you in 5+ business days and this clarifies that the funds were indeed accepted by our system — rest assured that your money will indeed be returned.
Your tickets were responded to by our agents within 3 minutes, it's on ticket #374531, I checked just now. Please reply back there if you have any other questions.
Best regards,
Richard
I sold an account in the 10th of dec, I sent the buyer the info, he claimed that he received it and confirmed delivery. It's been 6 days and I still haven't received my $50 that I earned from the account, gonna report them to the BBB for scamming, I've also sent over 3 emails the past 3 days and I haven't gotten one response on any of them... thanks for the scam player auctions
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2016
I tried to buy an account with my Mastercard and it said my payment failed, but when i checked my cards transactions, it said that I bought the account. When I look at the orders on my playerauctions account, it only shows the order that I looked at to check the price + tax on and not the order that I payed for. I WANT MY ACCOUNT OR MY MONEY BACK.
Date of experience: September 6, 2022
Hi Dominic,
Could we have the order ID for this so I can check why it was declined?
Please note that charges are not strictly received by the merchant (us). The funds are only in reserved status and may only be received by us if the payment was authorized by us and only after 7+ business days. If the payment failed or was declined, the funds will be automatically refunded back to you by your bank but this takes 7+ business days (Mondays to Fridays), I apologize for the inconvenience with this.
The billing statement will always show the charge even if the order was canceled or refunded. Rest assured, there will never be a statement there nor via our notifications that the account was "bought" if the payment was declined.
If you have any further questions, please let me know so I can help.
Regards,
Richard
Polite service staff answered all my requests before placing an order.
The info they provided were accurate and helped me complete the payment.
Date of experience: June 2, 2024
Many thanks, Nicholas! We really appreciate the kind review.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Calvin,
I was able to check on the order, and the reason why this was closed in favor of your seller is because we weren't able to receive sufficient evidence from you. Please note that even with insurance packages, we still require buyers to send compelling evidence, which usually comes in the form of a screenshot from an email or Twitter correspondence of the game publishers; It should that the game account in question was reclaimed by the original owner. We have this as a policy to validate claims and to be fair to the seller as well.
I sincerely apologize that the outcome wasn't favorable for you. I you have further questions that I can help with, please do not hesitate to write back, Calvin.
Best regards,
Richard