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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Finished in just 15 minutes. Only good things to say about the deal and the site.
Date of experience: July 17, 2024
Highly suggested; DO NOT do business in this website. I made a purchase with year warranty & the account was hacked a few months after purchase.
BIG risk spending your money here
Date of experience: October 1, 2022
Hi Francisco,
The order was already disputed last June 15,2022; I'm sorry if the decision isn't to your liking. I checked and you do indeed have after-sale protection which lasts for 232 more days. During this time, you are welcome to send further evidence about your claim — we need that to move forward with the decision to refund. Kindly contact our team at support@playerauctions.zendesk.com anytime.
Regards,
Richard
Very safe, they take payment security seriously and the sellers are vouched with detailed feedbacks. You can check them first and chat with them to see if it's a good deal.
Date of experience: March 5, 2024
Thanks a lot for sharing what made your deal extra safe; much appreciated, Pietro.
Sehr freundliches Personal. Hat mir von Anfang bis Ende geholfen und ich bin nie auf Probleme gestoßen. Würde gerne wieder hier kaufen.
Date of experience: September 23, 2024
Thanks a lot for the positive feedback, Siggy! Happy gaming!
Good website for make game purchase. Operate in 24 hours, always open for buy new gold. Seller are reply fast. Order is complete.
Sorry english not my country language.
Date of experience: October 22, 2023
Thank you very much for the kind review and rating, Frankie, and please do not worry about your post. We really appreciate this.
Customer Services helped me through my order, I had some issues with their verification system, fortunately it was just a small issue which was solved rather quickly.
Date of experience: November 5, 2014
Bought some habbo credits today, payment was fast and easy plus it was secure too so didn't need to worry about fraud occurring. Will be buying again soon. :)
Date of experience: February 1, 2018
Just looking at different offers you can tell they have a lot of legit sellers and that in itself is good for buyers. Many options = cheaper and better deals.
Date of experience: December 27, 2022
Thanks a lot for the appreciation and kind rating, Nick.
Tried to purchase account. Got told payments were declined with different cards etc. Got charged 3 separate times. No responses from support, will be notifying bank soon if i don't hear back.
Date of experience: April 29, 2020
Hello Todd,
I checked on order 6058608 and it was canceled. You will be fully refunded in 2-5 business days. I would also like to ask you to contact your payment provider and ask them to release the funds back to you; this makes the process quicker. I apologize for the inconvenience and if I may suggest, please look into cryptocurrency; as it's a stored wallet payment, it no longer requires verification.
Best,
Richard
Got my order in less than 10 mins? I would have been ok with an hour even though it says 20 mons but these guys wasted no time in getting me my gold. Superb!
Date of experience: June 9, 2023
Thank you very much for the kind feedback! Awesome to hear this, Alain. :)
What a waste of $120. Well played you C**nts
Tell me i have cancelled my order, but my money has already conveniently gone in their account.
Yeah nice one
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 21, 2017
Hi there, Jeff,
We're very sorry that you haven't received the refund for this yet. I have now escalated this to the respective department to make sure it gets processed this time. It should be reflected in the activity section of your payment option, and I'll let you know of any developments here. We'll make sure it gets processed.
Best regards,
Richard
I ve sent 5 tickets about disbursement adress change as my country restricts paypal usage yet recieved not a single reply in 3 bloody days. You re claiming disbursement has been sent to a blocked paypal adress which is quite errmm impossible. This is pretty funny to write here hoping that "the most professional trading platform out there for gaming" will notice the problem i m having. Just please. Try to look caring at least so you can trick people to spend some more time and money using your site and better stop me before i post even more negative review around the web. And about this giveaway thing. Cmooon you dont even give what belongs to us without trouble and you want us to believe you re givin away gifts. Cool
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 15, 2017
Hi Cagatay,
I've addressed your concerns through private message, and the Support team has also responded to your concerns, and hopefully it has all been resolved. I hope you can reconsider your review and that you can post a fair comment now that you know our side and where we're coming from. I apologize for any inconvenience you have encountered, and rest assured we will be coaching our staff and reviewing our processed accordingly.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Ordered from PlayerAuctions and really disappointed. Their mailing system which is apparently a critical part on the website is not functioning. No clear announcement on any social media pages, and yet they are allowing people to continue to buy/sell products/services when nothing can be processed. No real estimate given on when the website will actually be fully functional. Even with the nature of this business, I assumed they would be a little more professional about this ordeal and mediate the whole situation better. Makes me question whether their insurance and other policies hold up to what they advertise.
Would approach website with caution. If the middle-man (PlayerAuctions in this case) cannot appropriately resolve problems in a timely manner, one must consider whether it's truly safe. Poor communication and resolution has led me to leave this negative review.
Edit: Also, PlayerAuctions offers a 10% discount on purchases if you post reviews on this site and another site. That's probably where all the higher rating is coming from, so keep that in mind. Most of them are doing this for the discount as I assume many small/short reviews are for.
Tip for consumers:
Use the Live Chat function. E-mailing them will not work. Their Live Chat is not 24/7 as advertised, it simply sends you into a support ticket type of an application that you have to fill out and then submit. My support ticket still hasn't received a single response (has been 12+ hours), and my Live Chat inquiries were answered within 10-15 minutes ONCE they came online.
I can see this company being a viable place for transactions (kind of like eBay of gaming items). However, their lackluste
Date of experience: February 7, 2015
Sleek website design, a great feeling of security and confidence from start to finish! Sellers must be vets, I got my transaction under 4 minutes I didn't even have to bother the guy/girl.
Date of experience: September 7, 2014
Always safe p2p trading and very quick processing of orders. Great customer service too! Also, everyone on the site seems very friendly and really nice. There are no gimmicks, straight up truth only!
Date of experience: October 22, 2017
Excellent site, has all the items/gold/accounts that any gamer could ever need. Transaction system is great and the ability to view feedback makes it really helpful against scammers! :)
Date of experience: September 13, 2014
Transactions from high-rated sellers were quick and easy. Sometimes the payments will fail, so I have had to keep track of pending transactions in my bank account.
Date of experience: May 5, 2020
Thank you so much for the kind feedback, Diego. We're constantly on the clock fulfilling orders and payments, and rest assured we'll continue to do what we can to address it. Best wishes!
Straightforward. After payment, the seller contacted me via chat to make the delivery in less than 30 minutes. Communication was polite and professional.
(I posted this on their Trustpilot as well)
Date of experience: November 9, 2022
Thank you so much for the 2 reviews, Ildefonso. We really appreciate the kind gesture. :)
Skeptical at first but they are professional and true! No doubt I will shop again! I receive even extra items as a bonus through my seller. He was awesome
Date of experience: February 23, 2017
PlayerAuctions has been a fantastic company to deal with. They take very good care of their customers and I will continue to use them over other companies that offer similar services.
Date of experience: June 20, 2014
I brought a maplestory account from playerauctions and now I know that this is the one if not the best site around. Other than a little delay because the seller couldn't get online I wasn't able to get the account information until today. If i ever consider buying another account I will do so from playerauctions.
Date of experience: April 15, 2015
Legit, quick, cheap --- nothing more I can't say that was already said in the other reviews. I used Skrill, will not be using Coinbase it just isn't for me.
Date of experience: December 26, 2022
Thank you so much for this review, Leia. I'm glad you were able to use a payment service that fits your needs.
Take your business elsewhere! Total nightmare and headache.
THIS IS THE ONLY WEBSITE I HAVE EVER HAD A PAYMENT ISSUE.
As with many others reviewing here, after multiple days of successful payments, Player Auctions 'risk system' started kicking out all my attempted payments forcing me to then directly pay the provider outside of their system and security.
Since it's a Chase Visa Card, I have no problem with my payments. It's also verified by Chase in the transaction that PA cancelled. That's probably why I've used this same card for years across hundreds of sites with no issue.
Their solution? Go spend hours setting up a crypto-wallet and buying crypto currency so you can keep using their site. No thanks.
Date of experience: May 10, 2020
Giving it a 9/10 because if they have Paypal this would be a super 10. Still the order was pretty awesome and not too expensive so props to them for that. :)
Date of experience: March 15, 2023
Thanks a lot and I'm glad you found a payment method that works for you, Richter!
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much for sharing the smooth process you had, Nicholas!