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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Only have good things to say both about the service and the seller. It was easy and I only had to provide name, time, server and amount. It's clear they have been doing this for years.
Date of experience: October 15, 2023
What to say except i got scammed by Playerauctions.com
I bought an Account for about 30 Dollar and neither did I recieve the data nor did they refund my money even though I asked for a refund at least 3 times.
The excuse of my Account being banned because i didn´t register with a valid phone number prevents me from taken care of my business myself, therefore I can´t do anything but advise you to KEEP AWAY FROM THIS SITE!
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2017
Hello there, Patrick,
I'm sorry to hear that you weren't able to get the account details from your seller. Because of that, we have already facilitated your refund; I checked on our system and the refund has already completed yesterday. You should already have it by now, could you please confirm with us?
Please let us know if there's anything else we can help you with.
Best regards,
Richard
Tried to use player auctions to an summoners war account, they keep failing my payments due to no reason. Tried to talk with compliance team, they never answered why my payments failed, just asked me to use crypto as payment, but when I tried with crypto the transaction never approved. SCAMMERS! DON'T RECOMMEND!
Date of experience: June 9, 2020
Hello Lucas,
I apologize for the hassle you had with this; I was able to check on your account and you were already able to make 2 successful orders: 6245713 and 6245707. I'm glad to see that your payment has worked out this time.
As for order 6237503 where you paid via USDC, can you please write us back the USDC address? Kindly edit your SiteJabber review to contain it so I can take care of your refund.
Best regards.
Richard
Firstly I should point out some basic communications issues. They want sellers to be able to deliver in 24hrs or less otherwise transactions are cancelled which is odd considering that they take 5 days to answer emails. Their online chat is broken and their support site gets no response. Their twitter was the quickest response time of 48 hrs. Additionally they are physically localed in china as far as I know so no legal actions as final options.
They say that you can trust them but the poor communications makes it hard to trust. Each transaction is meant to be guaranteed but that is only for the buyer and only if they pay the extra fee. The fees are steep for the services. They don't audit the transfer of accounts so your buyer can pull out after you have given them your account details. I was told time and time again sorry but you need to contact the game company to get your account back (of course that would be after your account has been stripped). They also want a very large amount of private information, more then they need especially for those that are buying, considering they should have the money on hand before the trade?
Tip for consumers:
I'd look elsewhere, maybe even use a game forum or other escrow service. They take 5 days on average to respond, try going through their twitter account. Don't do a direct message, straight up tweet.
Date of experience: May 22, 2017
Hi Ersu,
To address your main concerns: a) sellers set their own guaranteed delivery time, and we can only hold sellers accountable to what they originally defined, and b) we turned off our live chat and are primarily using email and our help center tickets to respond to customer inquiries. BUT, to date, we do not have any open tickets older than 1 week, so I'm not sure what you mean by "support site gets no response". Twitter is not a replacement for customer support; we recommend sending an email to support@playerauctions.com or our Help Center page.
If you can send me your PlayerAuctions username and Order ID, I can investigate your issues both on PlayerAuctions and our Support tickets.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
I made a purchase and within minutes i recieved my coins on game. Always make sure to purchase from someone who have tons of positive reviews. Avoid newbies
Date of experience: May 9, 2017
Site was a blast to use and the services lived up to expectations. I came back for a 2nd-4th order and all were handled really well.
Totally impressed.^_^
Date of experience: February 5, 2024
Thank you so much for the positive review and consecutive orders, Spencer! Much appreciated!
I am selling on playeraucitons and I see that every buyer, who wants to buy my account, has got payment error. For a long time, no one has bought a totally cheap account. They must contact me through email or something else and then I can sell them it offsite without any problems and without high fees! THEY HAVE BAD PAYMENT SYSTEM!
Date of experience: September 21, 2018
Hello Somar,
I'm very sorry that you couldn't get a buyer to purchase one of your orders. Please know that discussing payment outside of PlayerAuctions while using our website for advertising is an off-site trading offense that could get your account suspended and/or fined. The buyer's payment was declined as part of our anti-fraud security system and as a way to protect our users.
If you have any questions, please let us know.
Best regards,
Richard
Pretty good using their service. I was ensured of the gold and I had no issues getting it quickly and correctly. Chatting with the dealer was extremely easy too.
Date of experience: October 17, 2023
Thank you so much, Miggy; we're very glad to know everything went well with your order. :)
Totallg worth jumping through the hoops. My only advice is to read read read and I know they put a wall of text there but it makes sense once you read what they need with the documents.
Date of experience: November 3, 2022
Thank you so much for the kind rating, Alejandro. As per checking, I'm glad to know things went well. Thank you as well for sharing this tip.
DO NOT DO IT. MAKE YOUR OWN ACCOUNT TO AVOID BEING SCAMMED BECAUSE THEY WILL RECLAIM ACCOUNT DUE TO BEING THE ORIGINAL OWNERS, ONCE YOU HAVE BOUGHT MORE GAMES FROM STEAM AND THEY WILL SELL IT FOR HIGHER PRICE THAN WHAT YOUVE BOUGHT BEFORE. THE DISPUTE PROCESS CATERS FOR THE SHADY SELLERS AND NOT THE BUYERS DESPITE EVIDENCE! I LEARN IT THE HARD WAY
02/05/2019
Updated with some more pic from steam and email.
Date of experience: April 28, 2019
Hello Sachi,
I was able to read your message log in the screenshots you attached here and it seems the seller readily offered his assistance to you, and even went to recover the password on your email address. However, you backed out of the account on the premise that you no longer want it, and that the seller was the previous owner of the account — this has always been the case with all account offers on the site.
Further, there is no evidence on the site and in your tickets that the seller ever reclaimed the account and it seems you no longer want the account. As protection for sellers who are able to deliver successfully, we do not accept buyer's remorse as a valid reason for disputes, and we can only enact the refund upon successful provision of compelling evidence by the buyer that the account purchased was compromised, not as described, or in the worst possible scenario, reclaimed by the seller/original owner.
If you have any further questions or concerns, please write to support@playerauctions.zendesk.com anytime.
Best regards,
Richard
I buy all my games stuff from player auctions. The sellers usually get you the items in 20 minutes or less. The sellers stuff is always accurate. Great site.
Date of experience: September 3, 2021
Fast and simple, have been using this service for quite a while and has proven reliable mostly, with only a few issues with purchases here and there. Would recommend
Date of experience: April 18, 2017
Im very happy with the service received my account very fast. Very good support too, fast response and always prepared to help us with our questions! 5 STARs :)
Date of experience: May 5, 2017
I have been using this website to purchase in-game currency. The transactions were easy and fast. Would continue buying from this site and would recommend it to my friends.
Date of experience: May 28, 2018
Fast, affordable and very easy to use. This site is the benchmark when it comes to gold transactions. Easy to browse through many sellers and they always have stock.
Date of experience: April 9, 2023
Thanks a lot for the kind words, Niccolo!
- seller is honest and great to talk to
- payment was very secure and charge exactly
- order was deliver fast and accurate
Very good experience using it thats for sure.
Date of experience: February 13, 2024
Thank you for the detailed points and positive rating, Chubs! We're grateful for this.
Site has a good community of COC providers. Prices can be somewhat tricky/erratic but if you understand the average prices, you can also see they have many good and legit deals for it
Date of experience: October 26, 2022
Thanks a lot, Anna. I'm glad you were able to carefully pick a good offer that you like.
Referred to this place by a guildsmate some time ago. Happy to share the order went well as my friend promised. Good place to go to whenever you need extra Gil for FF.
Date of experience: October 9, 2022
Thank you so much, and thank you as well to your guildmate for the referral! Much appreciated. :)
I used the site frequently in 2017, and never had a problem. I always got what I paid for. But now it seems they've decided it's more profitable to just take your money and never deliver your gold.
After making a purchase using my debit card a notification popped up from the site saying "payment failed, and some made up crap about my account not having enough money and to try again or use a new card", which is hilarious because I was watching my bank account and they charged me moments after submitting my order. So I figured what the hell, if it happened once it could have been a mistake; but if it happens TWICE, then it's intentional.
So I went through the process again and what do you know; same thing. Payment failed. Yet my bank account was CHARGED AGAIN.
Luckily I have everything recorded and have bank statements and screenshots that prove everything. So after I call my bank when they open up I am going to file a complaint with the Better Business Bureau and explore any legal action I can take against this company.
I'm not sure what happened to this site in these last few years, but if you're looking to buy game currency I would highly recommend you go somewhere else.
Customer support has failed to reply apart from an automated message, if this gets fixed I'll update my review; but as of now I am VERY DISSATISFIED with this service.
Tip for consumers:
They have some arbitrary verification process (which luckily I didn’t need to go through) that asks BUYERS for a ton of personal information; Close up of driver’s license, picture of your face, etc… the only reason for this is so they can steal your personal information. If they try to make you go through this process; DO NOT GIVE THEM ANYTHING. Just get a refund and cut your losses.
Products used:
Purchased online game currency.
Date of experience: July 10, 2021
I sold my pubg mobile account, did a complete handover and never got my money. They said it would take 1 to 2 days and I kept following up and no one replied.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 24, 2022
Hi Claudine,
I'm afraid this is incorrect. The order ID does not have a valid payment. Please note that valid payments should appear on your end from the order page; it also comes with email notification.
Please check steps 3-4 here specifically:
https://support.playerauctions.com/hc/en-us/articles/360052300733-How-to-sell
I checked your chatlog and the fake buyer messaged you with this:
"Okay, also please give me whatsapp or telegram so that i can send you screenshot of payment"
Kindly note that offsite transactions are prohibited; all payments should happen and should be shown on the site only. You transferred the account details after this without confirming on the site if the order was paid for.
Please recover this game account now and once you're able to do that, you may still sell it on the site once it's secured again.
Regards,
Richard
They provide excellent service, with great security, thank you very much, and whenever I had to contact the support, they were very polite and efficient!
Date of experience: December 6, 2017
This website is the absolute worst. Only after months of using it did i even realise as most of the process is automated. Due to this you dont usually need a empoyee intervention. After being a customer making quite a number of purchases over the course of almost 2 years my account got suspended with no explanation at all. I tried contacting their support via various means, their website, facebook, twitter. But no response for over a week now. I decided to just go ahead an make another account as i was going to get no support from them. So i made an account went through their whole verification and everything and all seems fine. I go ahead an make a purchase for a game and while this order is processing i get logged out and account is suspended. Again no communication, no reason just an email telling me to contact their support and guess what? Their support team obviously doesnt reply back. What kind or ridiculous business are these guys running. Paying customers are what keep you up and running. I have not breached your policy in any way. What gives you the right to simply block users without any explanation. Especially after they are using ur website to make purchases. Now i have to wait 3 days to have the money returned to me. Which again i have to contact support for... absolutely disgusting service. I will never be returning to this website once i recover my funds
Tip for consumers:
Be very careful as there is live support. You simply write an email and there is no other means to get someone to reply back. Everything will seem great due to the automation but once there is an issue .. well id hate to say i told you so
Date of experience: February 3, 2016
I got scammed. I purchased an account and the seller did not deliver, i then tried to file a dispute but for some reason they sided with the seller even though he had no proof i then tried contacting the support team where they proceded to ignore me. DO NOT TRUST THIS SITE YOU WILL GET SCAMMED
Tip for consumers:
dont use the site you are going to get scammed like i did
Products used:
accounts
Date of experience: June 21, 2022
Hi Jhon,
We have now frozen your seller's disbursement—you are not scammed and rest assured, our agents are focusing on the case.
The reason the earlier dispute process closed in favor of the seller is because there was insufficient evidence from your side. We would like to ask you now to please reply back to our agents with compelling evidence. Please note that we can still reverse the decision and you can still get a refund for this. Thank you for your time.
Regards,
Richard
Player auctions is the only legit site where you can be sure your getting what you pay for and in a timely fasion. Buying selling dosn't matter your money is protected with them
Date of experience: June 4, 2014
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks a lot for the kind sentiments and for your trust, Jim. :)