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PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I love buying using Playerauctions! It's one of the best selling and buying sites I have ever come across.
Date of experience: February 28, 2017
Smooth and reliable website. I received the deal correctly as described in the offer and communication was done professionally.
Date of experience: December 14, 2022
Don't trust them. This website will waste your time and money. They will try to get all your information.
Date of experience: August 26, 2022
Hi Ramon,
Could you please include the order ID so we can check and provide assistance on this? Thanks in advance.
Regards,
Richard
120+ skins, battle pass already completed and so many wraps and tunes. Insane deal and definitely the game deal of a lifetime =)
Date of experience: October 23, 2023
Thank you very much; we're happy to hear you're enjoying your new account so far, Adrian. Happy gaming!
Super fast, reliable and friendly service. Have ordered at least 3 times now through them now and have always received it within minutes.
Date of experience: May 11, 2017
Works flawlessly and as described. Never had any problems during the hour it took to make the payment all the way to delivery.
Date of experience: May 21, 2023
Thank you very much for this, Michael; happy to hear about the smooth experience you had!
Processed a refund for me. Thank you for the honest service. I'm done with this but I appreciate the service extended. Best, Sean.
Date of experience: February 12, 2023
Thank you so much for the kind words and trust, Sean.
I am currently going through their so-called verification process where they ask for a selfie of you with your ID next to your face as well as your card used for the purchase, a picture of your bank transaction, and the last 4 digits of the card being used. Well I provided all of that information to * sent it well over 30 minutes ago and still no response. I have messaged the zen helpdesk 3 other times past that and still have no response. This website has some terrible customer service and unreal expectations. When taking a selfie the ID gets mirrored and they want it so the information is not reversed but when you take a selfie with your ID its automatically reversed and they won't verify you until you can make the impossible happen. Prior to this purchase I had it up and cancelled the order and once they released the money back to me they only gave me 51$ out of the 58$ that was taken out of my account and I never received anything that I bought. I definitely recommend anyone to DO NOT USE this website for purchases unless you are ready to send them all of your information and then have them take their sweet time getting back to you if they even do. Currently, I am sitting in verification pending even though I sent over al lof the documents requested by * and still waiting I been going through the process almost 2 hours now.
EDIT: Sent another piece of verification about 45 mins ago and still going through the process. Responses take forever from the compliance team * and
* seem to be their compliance team who take their sweet time to get stuff done. Keep in mind the last order I cancelled because it says if it takes longer than 20 mins cancel it redo the order I only got 51.00$ back out of the 58.00$ I tried to spend. Now I am scared to cancel my order in fear of being charged for something I never received. Even if I finish this order and receive my product I will not be editing the review as it all stands true every word of it.
*Personal information redacted by admin
Date of experience: September 13, 2020
Hello Issac,
Thank you for sharing your thoughts about our service and I'm very sorry for the inconvenience you experienced.
I checked on the process you went through and the reason they asked you to re-send the documents is because we needed them to be in clear and in high resolution copies, as well as being in a correct format or standard.
Thank you for patiently going through this and as of this writing, the order is now completely verified. To answer your doubts, canceling the order would cause the funds to be refunded back to you in 2-5 business days (processing time required by payment providers) and we are, of course, absolutely committed to this.
In case you have any questions or need help with anything, please use the Q&A form here in SiteJabber. Thank you, Issac.
Best regards,
Richard
Have sell some orders but mostly I buy here every few months. Some orders are not smooth but 80% I think remain very fast and good.
Date of experience: December 3, 2023
Thank you so much for your continued use and support for the site, Anthony. :)
Provided good communication and assistance in handling the deal. In the end we completed it without any issues.
Date of experience: December 20, 2023
Thanks a lot — we're very happy to hear about the smooth purchase, Ezekiel.
Has provided the amount of gold I needed several times this 2023. I already came across them last year but only tried this year and I glad I did.
Date of experience: March 28, 2023
Thank you very much for the kind review and continuous support, Damien. :)
Great website, but make sure you buy from trust sellers most sellers are great I've spent over $30 and all products I've received have been great.
Date of experience: September 15, 2018
Thank you for the kind review, Chez. Indeed, we always insist buyers to take the time to read feedback on trusted sellers to be absolutely sure. Have a good day! :)
They are very thorough with the process. The site has a good host of different sellers so you are not forced to pick deals. So far so good. Thanks.
Date of experience: December 5, 2022
Thank you so much, happy to hear about the positive experience you're having, Jakez.
This is the best place for gaming goods and services! I've used this site on and off for the last few years and have not had a single issue!
Date of experience: October 3, 2017
I use this website for 3 years to work with and could'nt be more pleased, I hope to continue on this marketplace for a long time.
Date of experience: July 26, 2018
Hello Tales, thank you so much! That is an impressive amount of transactions. :)
I use to buy and sell on this site there is no better site to use keep up the good work, can use paypal witch is super cool aswell
Date of experience: December 2, 2018
Thank you so much for the kind review, Daniel! I'm happy to hear that you're able to make full and good use of our platform. Hope you have a good week ahead! :)
My first experience with PA was awesome~
They made it safe for both the seller and buyer and was very efficient while doing so.
Date of experience: July 6, 2014
Good site overall, a few bugs here and there but overall it's a good site to buy from, Also, Richard the support guy from PlayerAuctions that replies here on Sitejabber deserves a rise :)
Date of experience: February 28, 2020
Hello Diego,
We have now contacted your buyer directly to ask for the account back. Please be very careful next time when using the forms on our site; PlayerAuctions can't be held liable for incorrect clicks and form submissions — we received on a separate ticket that you accidentally clicked on accepting/allowing the buyer's request for a refund.
We'll keep tabs on this and let you know if and once the buyer responds back. Thank you for your time, Diego.
Best,
Richard
UPDATE: 12/18/2017
I updated rating from 1 to 4.
To be honest, I didn't expect to receive any update or refund for my lost case from PA. As you can read from my previous review below, I lost my dispute against scammer seller regardless of providing my evidence.
After I left my feedback in SiteJabber, I received a response from PA service representative, Richard, surprisingly. I didn't bother at first as I thought that was some sort of cover-up act from PA
Few days after, I actually received a message from Richard (PA service rep) via SiteJabber, with PA store credit that matches my initial purchase + insurance value.
I really appreciate to Richard to bring this case up and resolve my issue regardless of dispute status. Hence I changed my rating from 1 to 4 at this point.
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I purchased account via PlayerAuction about 8 month ago. After 8 month, seller re-claimed account somehow, and so I contacted PlayerAuction for dispute process, as I purchased insurance from PlayerAuction to prevent situations like this.
As always - the scammer won - insurance I purchased from PlayerAuction didn't help at all. I should have looked at the review before I made a purchase for Neverwinter account... Obviously this scammer keeps selling account again and again after reclaiming it. I provided screenshot as an evidence, but it didn't help. Like other buyer already mentioned, DO NOT BUY INSURANCE IT DOESN'T HELP. It's useless.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2017
Hi there, Richard,
We sent you a PM. We'd like to let you know that we are in the process of evaluating this case again, and once we find a good compromise, we will send you a PM here. For now, please give us until next week to sort things out. Sincere apologies for all the hassle that you had to go through.
Best regards,
(Also) Richard
Seller had zero issues handling my request and went the extra mile to make me a custom order. Top notch.
Date of experience: February 14, 2024
Thank you very much for sharing the smooth order experience you had, Aldo!
Very easy to use. Site layout is streamlined and makes finding the amount, discount, and server extremely easy.
Date of experience: October 8, 2023
Thank you so much for sharing the easy and smooth experience you had, Jacky. :)
Ordered stuff for 8 ball pool and the transaction went without a hitch. Thanks for the good service.
Date of experience: October 4, 2022
Thanks a lot for the kind feedback, Zaldy! Happy gaming!
Nothing very fancy to say here except the service is sound and does what it say it does. I had no problems.
Date of experience: October 18, 2023
Thank you very much for the positive rating, Nando.
Seller's are great, and very fast to delivery. Love the site, makes everything simple and easy to use.
Date of experience: May 6, 2017
I posted an account sale offer for 100$ for an account with VERY HIGH LEVEL STATS which took me YEARS to create.
After someone purchased the account, I responded in the guaranteed delivery time with full accurate delivery of the account game details.
Immediately after changing the email and giving the password, the order was closed WITHOUT any explanation and the account's password was changed.
PlayerAuctions did not give an explanation for 5 weeks of avoiding my emails asking for an explanation and providing proof of changing the account email / giving details.
After 5 weeks of waiting and emailing, PlayerAuctions stated that the account did not pass the account detail verification process and they closed the transaction, which is 100% bull$#*! because I provided the proper login details AND changed the email.
PlayerAuctions gave the scammer a full refund and practically a 3-year leveled account for free, and have taken away all of my disbursements and made me unable to be a Seller anymore.
The customer service is a joke, PA is filled with scammers, and the site themself scams people who have been using their services for 3+ years.
STAY AWAY FROM THIS OVER-PRICED SCAMMER SITE.
Date of experience: February 27, 2016
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks a lot for the confirmation and kind rating, Allan.