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PlayerAuctions has a rating of 4.4 stars from 2,915 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I have purchased from them many times. HOWEVER, Lately they started asking for photos of my license. My card. My bank info. Which I even did that. Then after they "verified" my payment they suspended my account and never gave me what I paid for. Its now been 2 weeks since I made the purchase and still no refund. Every attempt I have made to them about my issues just gets blown off and I get told I need to send all my information again. Better run people they want that information for a reason beyond them saying it's to "protect from fraud". And I'm sure I'll get an automated response to this as well lol what a joke company.
Tip for consumers:
Don't use this site if you value your personal information.
Products used:
Nothing since they stole my money.
Date of experience: June 9, 2022
I spent $134.77 and it was taken out of my bank account. It says the orders closed out of no where. No answers on why or if im getting refunded. Overall i'm really upset, won't be using this service unless they can prove to me otherwise...
Date of experience: September 7, 2020
Hi Maddie,
Thank you for writing to us about this. I checked and your order was canceled because the offer you were trying to buy is already closed. This happens if the seller took back the offer if he/she changed his mind or decided to sell the offer elsewhere. I'm sorry for the confusion and concern this has caused you. And rest assured, you will of course get a full refund for this, it's just that refunds aren't instant and takes 2-5 business days. Please note that this transition time is with payment providers because they have a clearing process for refunds.
Once you're able to get the refund, could you come back and update the review to let us know? Thanks in advance, Maddie. If you have other concerns, please feel free to use the Q&A function/page here in SiteJabber and I would be happy to help.
Best regards,
Richard
I have never in my life been so scared of using a website. The fact that they asked for this stuff is complete and utter nonsense - I hope the see the fault of their ways soon. Be careful out there everyone.
Date of experience: August 15, 2019
Hello, Kayla,
Thank you for sharing your thoughts about our verification process. I can confirm that this is indeed the mail we send out to buyers — I'd like to assure you several things about this: (1) the information we ask is kept confidentially and professionally, and it will NEVER be shared outside of PlayerAuctions; (2) we do this as a security process for us to validate that the payment method being used is actually owned by the user, eliminating any possibility that the account is being used without the consent of the owner (hence, the selfie holding the ID pic for us to easily go through that; (3) your information is cleared/erased from our storage after some time, as it is only used for verifying your identity with us.
I understand you're worried. I can see that you already canceled your order. Rest assured that you will be fully refunded for this. If you decide to go through with ordering again, please email us at support@playerauctions.zendesk.com or use the Q&A form here so I can assist you with anything, Kayla.
Have a great weekend soon!
Best regards,
Richard
I recently made a purchase through this company and had no issues at all with them. Make sure to check your email right after completion because they might have a few things they want you to send them to verify you as the buyer. Glad that they did that though, security is not something that should be taken for granted.
Date of experience: March 31, 2020
Thank you for the awesome review, Alex, and thanks as well for sharing your thoughts about our verification process. This is EXACTLY what we set out to do! We verify the identity of our users to get to know them for future transactions, plus it enables us to identify them as the real owner of payment accounts being used. This is how we enact our anti-fraud policies, and I'm glad to hear that you're all set! Thanks again, Alex. :)
This website is misleading they said it only takes 1 hour but in fact it took over 6 hours because the additional information they needed. After they received payment... look at the pictures and time up top. No lies here
Tip for consumers:
They said 1 hour or less its all a lies... check pictures times at top
Products used:
The don't trust the payment sites because after payment is sent they want a ton more info emailed to them before continuing
Date of experience: August 31, 2023
Hi Lawrence,
I'm sorry for any inconvenience. You may have seen an offer that states "Instant Delivery". This is true and after payment is completed, the -delivery- is instant. Payment processing is a separate process; we verify new payments only once. Provided there are no changes with the information or security issues found later on, rest assured, verification is only done once.
Best regards,
Richard
All my best experiences with buying and selling are here. It says specifically when you can expect money to reach you at all times. Customer support has never not solved any issues I had on site with other sellers or with technical issues. I think my only quip is needing a few more sites to sell for, but it's not a deal breaker.
Date of experience: September 18, 2023
I was a big seller on that site for years, but then near 3 years ago they changed policy and now they not allow users from Ukraine to sell or buy. Support says its because of some "government restrictions" but do not want to specify. I have a law degree and ability to find any legal information in any country, and appears they lied about it. Looks like Playerauctions just do not like Ukrainians in general, this is the only explanation everyone can conclude. Too bad, because this is not acceptable for any big company to threat any nation like that. Until Playerauctions do not change this policy i will publish this feedback everywhere, to let people aware of this gross injustice. Ticket was 3-9-1-6-2-7
Tip for consumers:
there is no regulations or laws in USA that obliges PA to limit Ukraine. At the same time PA allow users from russia to buy and sell, supporting war criminals, terrorists, rapists and murderers indirectly - they receiving money from taxes of russian PA sellers. I am already in contact with other Ukrainians, we decided to open a public group lawsuit in USA and already found a lawyer in our name, who already in process of investigation of all legislation violations made by Playerauctions
Products used:
i was a seller
Date of experience: November 24, 2023
Hello Quadro,
Please send us your username so we can check. If there are pending and undisputed disbursements, we can check and have them processed.
Accounts that may be suspended are due to security policies. The country info is inconsequential to this decision. Kindly note as well that it is the company's prerogative to decline memberships; new accounts are a privilege provided to new users, not a right that might be forcibly claimed.
Regards,
Richard
They have a good thing going with the site connecting users, then sellers take care of buyer's orders. Buyer leaves feedback for other buyers to see and the deals are trustworthy.
Will be a return customer!
Date of experience: March 19, 2024
Thank you so much for appreciating the site's process, Kris.
I recently have bought of of here twice in one day with two different cards and my account needed payment verification. I've tried sending them the documents and everything they needed. They never responded. I've used this site back in 2018 with no issues, but now there's an issue. The customer support is absolutely atrocious.
Date of experience: May 9, 2020
Hello Eymon,
Thank you for the heads up and I sincerely apologize for the delay in processing your order. I have now notified an agent and requested an urgent follow-up for this. I'm really sorry again.
Best,
Richard
You place an order, pay though an independent site (google pay, because who would enter actual credit card info into this site) and then they reach out to ask for a photo of your drivers license and a picture of you holding it. This is after your card has already been charged.
I placed two small orders without incident. Seem like when you increase the order to a specific amount thats when the scam kicks in. Ignore whatever bull$#*! response they post below this website is a scam
Tip for consumers:
Most people are hesitant to provide credit card information through an unknown site. The only way I would place the order is through a 3rd party payment process like google pay. Why they would come back after payment is processed and ask for a photo of an ID as well as a photo of you holding it is beyond me. I'm also concerned that your site shows them at a 90%+ positive review rate even though the the review history is clearly much worse than that. 600+ 1 star reviews is horrible
Products used:
This company provides digital merchandise
Date of experience: October 8, 2023
Hi John,
Let me clarify that your payment has not "processed" yet, it's currently in charged/reserved status and this may be canceled by you anytime during this.
We have the payment verification in place as a security process to establish the identity and payment ownership of the buyer. This is to avoid fraud and/or unauthorized use of payment accounts. We do not keep your documents; they are purged and they are only used to verify you and your payment.
If you are "concerned" about the 90%+ rating and while still having 1-star reviews, this is how review site ratings are calculated and its because the majority are positive reviews. This is a statistic with review sites. PlayerAuctions does not and cannot control this rating outcome.
If you have any questions, please let us know anytime.
Regards,
Richard
So helpful team.answer all my asking question on ticket to set up my bank account for complete sale. Transfer take a while tho it somewhat long at 2 weeks. Hope can making it fast next orders.but I will continue to sale
Date of experience: March 17, 2024
Thank you so much for your patience, Nguyen. Once your seller level grows, you can expect faster payout times:
https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid
Terrible service I give over my details to the apparent most trusted on the site only to have to separate payments taken out once it takes me to a page asking me to enter an amount again which did not make sense to me.
I have had no customer service and will not recommend this site to anyone until this is solved honestly. Way to complicated process to and for some reason two purchases were opened when I clearly was trying to buy one purchase
Date of experience: June 17, 2021
Hello Jake,
Both orders you provided weren't purchased or paid for. The order was just placed and payment is a different step and process. We never received any funds for either.
Regards,
Richard
Tried to purchase some currency for classic wow and immediately after, they took my money from my bank account and said "please contact your payment provider for a refund". Either give me my money back or deliver the currency I paid for. Oh and a screenshot so people can see that I'm not full of bs.
Date of experience: April 14, 2020
Hi there, Tristanfirehead,
I have written to you on ticket 424173 about this.
I'm sorry for the concern this has caused. Rest assured, you will be refunded on this and I will also check with our finance team to make sure that is processed. However, please note that refunds are completed in 2-5 business days due to processing times involved with your payment.
Your payment was declined because you had an incomplete name entry in the information page. We need customer information to be complete so we can validate your payment as the one you legally own — this is for security reasons. The name should also match the name in your payment account.
If you are able to update this and would like to order again, let me know how I can be of help with it.
Best,
Richard
This is it folks. Best place to get your gold.
I've had several deals already and they are all amazing.
No scams, just honest trading on the part of the sellers.
I will continue to use and it will recommend it to in-game friends.
Date of experience: April 15, 2024
Many thanks for the very kind review and recommendation, Lucas.
They wanted crazy amount of information but are not familiar with current ID's from my area of residence. Once information is given they make up an excuse for you to send more info that they don't need.
Tip for consumers:
Avoid this site at all costs
Date of experience: August 17, 2022
Hello CD,
I checked on this; I am incredibly sorry for the added documents requested. Please note that this is not merely an excuse, it would be against our interests to make the process longer. We asked for your additional info because you used a nickname on your real name information on the PlayerAuctions account. For us to do our work in avoiding fraud, we need customer information to be real.
Thank you for bearing with us; I saw that the order has proceeded and I really appreciate your patience with this.
Best regards,
Richard
The initial verification was a little inconvenient and intimidating but at least the service itself was reliable and I did not get scammed.
Date of experience: July 30, 2024
Great to hear this, Matthew. Thank you very much. :)
For the most part, the company is solid. I recommend only buyers who have a solid rating from multiple people. Bought an account for league, and it got reclaimed. Bought to protection bc i had a feeling this would happen. PlayerAuctions doesn't do $#*! about it. They ask for evidence, and you can send in all the evidence you want. They don't do jack $#*! about it. Disputes just waste time. They don't help in any way, shape or form. After this whole messy process, they just banned my account.
Tip for consumers:
Don't use the site
Products used:
none
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 5, 2023
Hi Matthew,
I'm very sorry but as per checking, the evidence is insufficient. You have after-sale protection on the order that still lasts for 311 more days, so you may still send our team at support@playerauctions.zendesk.com new proof that you may be able to acquire in the next few days/weeks. Please let me know if you have any questions about this.
Best regards,
Richard
Tried buying some in-game supplies from a seller but I was notified I need to provide personal ID before they would confirm my payment. This includes 4 steps, of showing real life photo ID, screenshot of banking app, photo of you with your ID and other extremely dangerous info to give out.
This was for a total of $43.
Last year I bought something on this same sight for $63 with zero need for this type of privacy breach.
Imaging having to do this for Walmart, Amazon, Target, eBay, etc. Absolutely ridiculous.
Tip for consumers:
Unless you don't value your privacy and identity. STAY AWAY from this site. No merchant site should ever be asking for your personal information, and banking information.
Products used:
Tried purchasing some skilling supplies for Old School Runescape. Didn't provide photos of my banking app, and government ID so my purchase was never allowed to confirm after it was deducted TWICE from my bank account.
Date of experience: April 5, 2022
Hi Nicholas,
I'm very sorry if you didn't like this; buyers are always given the choice to send these or not. If they don't want to proceed, the order may be canceled anytime for a full refund. If you were charged twice, it means the Pay Now button was clicked twice or the page was refreshed. Kindly note that no merchant can't charge you without your authorization be it via a button or page submission. These will be automatically refunded back to you in full after a few days.
The reason we ask for these documents is to secure the payment process and avoid fraud. This aims to protect the payment account owner from fraud or unauthorized use. We function differently: we do not directly sell. Buyers on our site buy from sellers; users who are just like you. To protect their disbursements, to protect the site from fraud transactions, and again, to protect the payment account owner, we verify payments first — after that, the payment account is good to go without needing to verify again.
Hope this explains it, Nicholas. My apologies for any inconvenience caused.
Regards,
Richard
For a site that only does middleman work, they also do more like provide support after the deal is done and provide email assistance for recovering old purchased accounts. I had to request old data from a 2019 purchase and they provided it via email. It works again so thank you.
Date of experience: March 25, 2024
We're happy we could help with an old order; thanks a lot for this, Lucas.
I had an issue with only getting a partial refund from PlayerAuctions after a deal fell through. The seller never had the account they were selling on the website and after a refund I was still out $60. It took awhile and lots of emails back and forth with PlayerAuctions to get a full refund but they've finally resolved my problem. I wont be using them again but I'm glad they at least worked with me to do what was right.
Date of experience: October 1, 2023
Hi Zack,
Thank you for the kind review update. We sincerely apologize for the inconvenience we have caused. In case there's anything else we can assist you with, please let us know anytime.
Regards,
Richard
I've been waiting weeks for this $#*!ing bull$#*! support system to reply to me. I was buying something off of this website and they required me to send a picture of the credit card I used, my drivers license, and a picture of myself holding my drivers license. I sent it all, and they said it was "too blurry" too use. So I send another and they say it's still too blurry. Mind you i'm on a $#*!ing iphone 13 taking this picture in the clearest light. After the second set of images they just reply with vague responses like "Please follow the directions or there may be delays in your purchase" $#*! off. Never using this bull$#*! website again
Tip for consumers:
Don't. Use kinguin or something else this website is the slowest service i've ever experienced in my life
Products used:
not applicable
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 12, 2021
Hi Emilio,
I am so sorry about this. I checked and the selfies and portraits were great, it was the ID that we needed to be clearer since there were some pixelation and bluriness. I checked the order status and you still completed it — thank you very much, I'm very grateful. I understand it may have been stressful and for that, I am really sorry.
Best regards,
Richard
The delay was a little worrying but it still completed correctly.
Date of experience: August 18, 2024
Thanks a lot for your patience with this, Chester. :)
I've used this site multiple times and had no issues, but as of recently I'm waiting for over 12 hours to have my order approved. I sent all the proper information as requested by them and have not received anything. I tried contacting customer support multiple times and have not gotten a single reply.
Date of experience: May 24, 2020
Hello Jose,
I checked and the order is already canceled. I'm sorry for the delay that you had to eventually cancel this, but rest assured, the funds have been voided and you should get a full refund sometime this week. If you decide to order again, our staff can pick up where you left of with the verification process.
Best regards,
Richard
Ngl first order I placed went through a lot of hassle getting them to approve my ID's. They eventually processed the order but it took an hour.
Second order is insane everything took less than 10 minutes. Tbf though both orders were legit so I guess it's a 5/5 in the end.
Date of experience: April 29, 2024
Thank you so much for your patience with the earlier order; rest assured, as long as you use this same payment account and there are no changes, it will remain verified.
We appreciate this kind review, Kairo. :)
I had no issues using this site. It was recommended to me by my friends ingame and it was really all they hyped about!
Date of experience: July 21, 2024
Thanks a lot for the kind review, Steven! We really appreciate your friends' recommendations. :)
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi Eric,
I understand your enthusiasm to purchase again on the site; we appreciate that. However, there were fraud flags raised with your latest purchase and I'm sorry, we cannot accept your payments. This is not an automated reply, and this is a reply specific to you Eric. None of your money and information were taken. All failed payments will be refunded back to you in full.
Regards,
Richard