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PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I purchased a measly $14 on this site and I did not receive my items. I contacted support about this situation and they basically have not done a dam thing! Then it takes forever for them to even contact you. The seller on the site has basically been playing games with me and I can prove it! This is a scam sight stay the $#*! away unless you like giving your hard earned money away!
Date of experience: June 28, 2021
I opened an account with these people so that I could purchase a World of Warcraft account when I tried To make payment it was denied because I used my wife's credit card in my name as not on it.
I completely understood this so therefore I have my wife open app her own account and try it again.
Her account got locked because she tried using the same credit card as when I tried it and they will not unlock her account.
So that. I can make a purchase.
This is very bothersome and we've spent about an hour trying to figure it out. And these people will not listen to reason.you are not able to call that accustomed or service at all because they will not return a call I. Have already tried 3 different times since last night.
I would hardly recommend that you go to one of the other sites to purchase anything related to world warcraft or other.
Date of experience: May 23, 2023
Hi Gerald,
I'm sorry, but orders with payments bearing a different name won't work due to anti-fraud, anti-theft policies on the site. Creating another account isn't allowed since we can only allow 1 account per user or household to avoid order collusion and feedback spoofing on the site. All your canceled payments will be fully refunded back in 7+ business days.
To help with this, I've now updated the real name on your original account to match your wife's payment account name so verifying with the same information will work on your first/original account. Our apologies for the inconvenience.
Regards,
Richard
I list my account for sale on playerauctions.
A buyer take my offer on 2021-03-31, and then raise a dispute on 2021-04-01.
They said something incorrect with the username or password.
I replied on the same day with video evidence that show all the supplied account information was correct.
After my reply, there's no reply back from buyer.
I contact the playerauctions customer service, they said it should take 3 days of waiting for other party to answer or the system will automatically mark the dispute as solved.
Then I've waited for 8 days, nothing happened. I email them again to ask, but even the customer service didn't reply anymore to my e-mail from this point.
Beware when using this website. They said they will fully support their user, but for the truth it is not.
Tip for consumers:
Becareful
Date of experience: April 14, 2021
It was fast, cheap and perfectly handled. The service is extremely useful and more importantly there were no game bans or anything. Thanks a lot.
Date of experience: July 9, 2024
Thanks a lot for the kind review, Camdie!
So many too choose from! I will surely be back to try another deal from another seller.
For now, I am happy with the account + gold combo. Bang for buck.
Date of experience: June 17, 2024
Thanks a lot for the kind review and support. Happy gaming, Victor!
Almost became a 1 star thought the money was gone for good but I promised their team I would write a positive review if they can help me out and they did... Seller was terrible and lied his way through. Thankfully this guys saw it through.
Date of experience: February 19, 2024
Thanks a lot for sharing your experience about the dispute — I'm glad to hear about the refund, Sean.
Seller never even bothered with the dispute yet won anyway, sent them proof account was reclaimed as they sent me a password reset request, showed my denied recovery attempt, showed them pictures of me playing the account along with my username prior to losing the account, seller even changed the accounts rare name i put on it. Yet i was denied because now i need to show proof the creator recovered it? But the company cannot provide me with details like that per their rules. The only person who can successfully recover the account is one who has all the creation details. Which were not provided upon purchase, they could have asked the seller to recover the account for me as he has that ability with the creation details, im out $290 and the account i put 8 months of work into. Nice investigation! You guys are beyond words.
Tip for consumers:
DO NOT USE THIS SITE , SCAMMERS ARE EVERYWHERE AND THE CUSTOMER SERVICE DOES A POOR JOB AT INVESTIGATING.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 21, 2023
Hello Hec,
I'm sorry but we did not receive sufficient evidence for this. Kindly note that when buyers purchase after-sale protection for the order, they agree to a set of terms for it where we require evidence for a refund to be processed: https://i.imgur.com/C632F9a.png
Further, we have no proof that the seller resold the account. If you were able to acquire evidence of this, please show it to our team via support@playerauctions.zendesk.com so we can investigate this.
Regards,
Richard
The layout of their website is very nice and easy to navigate. Easy to contact them should there be any issues and great team behind the business. Fast delivery by the seller. Did require me to send some proof of ID however support cleared my payment within 10 minutes of me providing the documents!
Date of experience: August 21, 2021
It seems some sellers can provide 10 or 20% more gold as a freebie but it really depends.
My first had an extra 20% but on the second one, though a different seller, there's no extra. No complains here, however - free is free so maybe next time.
Date of experience: March 10, 2024
Thank you very much for sharing the order process you had, Fran.
I'll keep it simple:
Cons:
- payments require one time approval
- new sellers can be risky
Pros
- best prices and offers
- as long as you pick a high feedback seller, your good
- wide availability of offers/servers
Date of experience: October 1, 2022
Thank you so much for the positive rating and your assessment for our services, Ruth.
I've used Playerauctions for a good amount of transactions, and keep using them because they're so customer focused and deliver (although I suppose that's down to the sellers!) But PA do a great job in managing security on both sides.
100% recommend to anyone.
Date of experience: August 28, 2016
Bought an account, everything seemed legit, after 3-4 weeks, password stopped working, and I could see it had been played on by someone else than me through a online stat tracking site.
I contacted support, was told by the chat guy to write an email, but as lots of other people state in their reviews nothing will happen from doing this anyways.
Avoid this site
Date of experience: June 18, 2015
Still waiting for responses. Starting to get frustrated and quite concerned about whether or not i am being refunded. Have been in contact with PA stating i would be paid within the next 3-5 days yet nothing has arisen after 2 weeks.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 30, 2017
Hello James,
We just wanted to check on this; We viewed on our logs and I can see that the refund took only 2 business days, it should be with you already. We sent you a resolution request to ask for a revision of the review if you are amenable in changing it. Thank you very much in advance.
Best regards,
Richard
Terrible site filled with scammers. 2 orders 'closed' and they make it so it doesn't show up on Paypal or HSBC. I will get my money back from them some way but don't put yourself in a situation like mine, just use somewhere else.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 8, 2018
Hello David,
We have checked and order 3934303 was already voided in our system. The funds should be with you very soon. We're very sorry for causing you inconvenience and cause for concern. If you have any questions, please let us know.
Best regards,
Richard
I had a few issues with sending incomplete docs before but I'm willing to give it a 5 star because after following their suggestion to use Coinbase, the order actually worked. The transaction is legit and was delivered as described so that alone for me is good service.
Date of experience: October 15, 2022
Thank you so much for bearing with us and for checking our agent's suggestion email. I'm happy to know things worked out, Alan. Enjoy your order!
Have nothing to say bad about the service. It was amazing and delivered correctly. Waiting for the payment takes a while but i guess its part of the security experience. Definitely buying from these guys again.
Date of experience: September 27, 2022
Thank you so much for the patience you've extended with your verification, Dennis. We really appreciate the kind rating!
Easy to use and very fast customer service! Highly recommend for players who don't have time to grind all day with real life activities. It helps you stay ahead with your friends in different work fields
Date of experience: March 1, 2022
Thanks a lot for the wonderful review, Dunder. That's a very nice way to put it and I'm glad our service is able to do this for you.
My question is, do people really fall for this? Send me a selfie along with your government issued identification card!
Like, what? All I can say is, "You've been warned"! I'm waiting on my refund as of now. Never, Ever again.
Tip for consumers:
Save yourselves the headache!!
I'll update soon on how the refund transition worked out.
Products used:
None of them!
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2022
Hello Zaylow,
Rest assured, your payment will be fully and automatically refunded.
As for the verification, we have this in place to combat fraud and theft. I hope you understand, but online payments always come with a form of risk. To avoid fraud or unauthorized payments, we have to determine the identity of buyers and their authorization for the payment account being used. This ultimately protects YOUR payment account from possible theft.
Best regards,
Richard
Awful customer service, refused to cooperate with my sale. The support ticket manager was on a power trip and made things extremely difficult. I have never been treated in such a poor manner by any other rival sites. If you are forced to work with the agent, "Jewel", your results may be quite unsavory.
Tip for consumers:
There are plenty of other sites to use out there.
Products used:
E games
Date of experience: September 27, 2021
Hello Houston,
I'm sorry if you didn't like the process. I checked and our agent, Jewel, was not power tripping. She was merely explaining that we needed to have revised documents. As for canceling the order, we cannot do this on the customer's behalf on a normal basis — we have to ask customers to do it as it's an expression also of intent to actually cancel the order. We just want to customers to have control over their orders.
Since the order is now canceled, rest assured you will be automatically and fully refunded.
Regards,
Richard
PlayerAuctions accepted my payment but didn't deliver the WoW Account.
It has been 7 days now, customer support is very hard to reach and super slow to respond, I got one answer only.
Refund still didn't happen and no news froim their CS for the last 5 days.
Business should be smooth, not look like a scam.
Date of experience: August 20, 2020
Hello Arnaud,
Sorry for then confusion and inconvenience this has caused. The offer/order was closed because it was purchased by somebody else first when you were trying to buy it. If you are unable to get the refund yet, please write to our customer support your BTC refund address so our team can properly refund you. I checked, but there are no tickets for order 6472278 yet, so please get in touch with us. You will definitely be refunded and rest assured that this is not a scam.
Best regards,
Richard
I had no problems. The verification can be overly strict but I'm still giving them a positive rate because the next order was much better completing in less than 30 minutes. Make sure to check the seller ratings carefully.
Date of experience: October 23, 2022
We're happy and honored by this; thank you so much for the patience, Owen.
One thing I knew instantly upon completing my purchase is that I will be back here.
The service was excellent from payment processing to website design and to actual delivery.
The amount of offer variety is astounding its like walking inside an Asian thrift store and finding convenient deals you don't know you needed. :P
Date of experience: November 1, 2022
Thank you very much for the kind words and support, Piper. This means a lot to us. :)
Couldnt even sign up for an account, tried using several friends phones to receive the SMS and it would never send... Pretty sure this site just exists to get your email/info. I go to contact support and no help, but i see they are busy replying to peoples reviews instead XD
Date of experience: October 23, 2017
Hi Laurent,
We're terribly sorry if you haven't received the PIN yet for the registration. We have sent you a private message that contains some potential solutions to this issue. Please rest assured that any and all email and phone number information we receive are strictly confidential and treated professionally; we never share those with persons or companies outside of PlayerAuctions.
In case you have any other concerns or issues, please do not hesitate to write back to our PM to you.
Kind regards,
Richard
They endorse scammers! They try so hard to mask this fact. But make sure to check all the 1 star reviews! They tell everything you need to know.
I even made a 20 minute video explaining my whole experience and I still have not received anything in return. Not the account, nor a refund
Regrettably, my experience on this platform turned sour due to what appears to be a scam. The dispute resolution favored the seller despite clear evidence indicating otherwise. This ordeal highlights the importance of robust consumer protection and unbiased dispute handling. Transparency and fairness are crucial to prevent instances like mine and ensure a secure environment for all users.
Tip for consumers:
Disputes are a waste of time, they favor the scammers anyway. In no way they made sure that justice has been served
Products used:
I bought an account. Never received it and they favor scammers. So I am also not receiving a refund
Date of experience: August 23, 2023
Hi Johannes,
Your order is already frozen and being investigated. I'm afraid we did not receive sufficient evidence and the seller was able to refute the claim correctly by providing proof that the account's email was changed. We are ready to accept and review any other evidence you could send us; please contact us at support@playerauctions.zendesk.com (or you may simply reply back to any open ticket with us).
Best regards,
Richard
I have used Player Auctions numerous times and always had a great experience. Transactions are quick, easy and their interface intuitive to use. Glad this site is as strong as it was the day I joined back in 2003.
Date of experience: June 20, 2014
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello Bryan,
Our staff has already frozen your seller's disbursement so they can mediate on the order and help you with this. This was done 3 days ago and your ticket number is: 737373.
Regards,
Richard