- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PlayerAuctions has a rating of 4.4 stars from 2,918 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
While I've had a decent experience purchasing accounts, I have been facing a lot of trouble getting a refund. The team seems to ignore my messages and I even tried to reach out to their support system but last received their reply on 9th June. While they say the refund has been done, they are not providing any proof apart from the transaction ID. It has been an unbearable experience and a daunting task to keep begging for the money you paid.
Date of experience: June 14, 2020
Worst site full of scammers, take side of scammer because they already profited off your money so dont expect a refund or reply about your case for a few weeks. Even a support member messaged me through site jabber to attempt to help but fails to reply to messages when i have sent them, come to find out when i tried to log into the site i got banned for to many ticket and email messages i was sending about my case. This is when i disputed the purchase through papal and got my full refund back. Will never even visit this site for anything as they are all scammers and do not care about their clients even after they pushed their 6 dollar insurance (which is also a scam) even with insurance and more than enough picture proof they denied my refund and banned me from site. * word of advice for future clients. Pay with paypal so you can dispute the payment and get your money back because the site wont do Sh*t but ban you.
Date of experience: July 2, 2017
Hi Jay B.,
I have sent you a reply thru Private Message. I am sorry for the inconvenience this has caused and I understand that this is a frustrating situation to be in.
We are still looking forward to doing business with you despite of what happened. Have a nice day!
Regards,
Bernadette
After providing picture proof and messages i shared with owner showing him asking for personal information to recover account and i get and update with saying, "we are unable to determine that the seller is responsible for the loss of access to your account". Highly dissatisfied and wont be buying from site again. Got scammed out of 100 buck and their insurance is a joke.
Date of experience: June 22, 2017
Bought insurance on a account i ordered through player auctions and two weeks later the seller reclaimed the account, i bought insurance specifically for this reason and player auctions advertised there insurance so well to protect myself from this happening but it has almost been a month and yet no response to my case besides all the picture proof i have already sent of my account being reclaimed as well as picture proof of messages with seller asking for info i set on the account to further access after he took full control of the account.
Date of experience: June 17, 2017
I have been waiting 7-8 hours for my account inspection to be done. I've been patient but I'm becoming an unhappy customer. I am considering cancellation. Please reach out for me on order# ******* to resolve this. Both parties (seller & buyer) are waiting on PlayerAuctions.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2017
Hi there, Mark,
We're very sorry that you had to cancel on the order. I know you had to wait for very long and we're sorry for taking up your time. I have now escalated this to the respective department for refunding. As soon as I get word that it's fully refunded, I will let you know by messaging you here.
Thank you, and I hope you have a good day.
Best regards,
Richard
I have used this site for years... recently I tried to use it again but since i moved they blocked my payment because the addresses dont match... like we are not allowed to move? Then you send in all the verification stuff they ask and you get stuck waiting what seems like years for a response... so the hell with their site. They will never receive another penny from me... also they like to make you wait for your funds to return to you.
Date of experience: June 11, 2020
Hello Chris,
Changes in addresses are of course allowed, and that is why we have a verification process so we can validate your identity. I'm sorry if there were any delays and for your decision to eventually delete your account with us. Rest assured that your transaction is already voided and you will be getting a full refund in 2-5 business days. Unfortunately, this cannot be expedited since the transition time is not with us but with the payment provider. PlayerAuctions already voids the payment right after it's declined.
Best regards,
Richard
They dont let you get your item before 6 hours. I waited 6 hours before i just contacted customer help and they corrected their system. Either its that long of a wait time, or people working on playerauctions are just really lazy / bad. Would not recommend.
Date of experience: November 23, 2017
Hello Eskil,
I know that this has already caused you inconvenience and we apologize to that. I sent you a PM explaining the issue and have given an advise if ever this happen again on your future purchases.No worries, we are continuously making an improvement when it comes to our support team's response time.
Best,
Krys
I bought a CS: GO steam account for $180, including their 'insurance'. The owner reclaimed the account, however my dispute was immediately closed with no response from the seller. I contacted support and they told me that the decision was final and their was nothing that could be done. It is a blatant scam. If you are thinking about using their service, don't. Extremely dodgy.
Date of experience: October 29, 2018
Hello Kaine,
I'm very sorry for the experience you had with your CS: GO order. I checked on your order and I'm very sorry to say that the evidence we received is insufficient. In order to make the process fair for both sides, if no compelling evidence is received during the dispute window, we will have to close the case in his/her favor. Please note that buying insurance still requires buyers to prove their case by submitting sufficient evidence, as stated in the disclaimer before paying for insurance: https://i.imgur.com/xuvAhYo.png
If you have further questions about this, kindly use the Q&A form here in SiteJabber so we can get back to you. Thank you.
Best regards,
Richard
If I could rate this site less than one, then I really would. Everything being said about their customer service is absolutely true, their policies which are in place are to 'protect the buyers and sellers from scams' but in reality its to legally protect themselves while having nonchalant attitudes about their customers.
Date of experience: February 13, 2014
Hi Michael,
If you have an order ID # you could provide, I'll look into the experience you had. Contrary to what is stated, the vast majority of users on the site have positive experiences trading through a secured platform such as PA. So I'd be curious to know more about your transactional history with us so that I might understand better where you are coming from.
Cheers,
PlayerAuctions
Replies were a bit late and verification was a little too strict but thanks are still in order because they helped with an account I had back in 2016 when it came to recovering it, changing the number, then completing an order which I was really gunning for for quite some time now.
Date of experience: May 28, 2023
Thank you very much for bearing with our process, Edward; I apologize if there were any snags. Many thanks for appreciating our agent's efforts. :)
While it may seem tedious to purchase or sell from this company you're left with a piece of mind that you aren't losing potential hundreds if not thousands of dollars on when using their service. Over a decade of using their sites and I haven't been the victim of fraud on the buyers or sellers side.
Date of experience: November 21, 2023
Hello again, Shaun,
Thank you very much for the kind review update; we are beyond grateful for this. We'd like to thank you as well for the report you made; the second account is now permanently banned and you have greatly assisted in preventing further problems caused by the user.
Have a nice rest of your week, Shaun.
Sincerely,
Richard
-----
First reply:
You are fully refunded on this order already and the user you reported is already permanently banned several days ago.
If you need anything else, please let us know.
Seems great, looks good, but this payment verification has taken too long and at this point I'm starting to feel forgotten about. No where on the site does it state that this whole process could take up to 12 hours. The site makes it seems pretty instant in terms of it's delivery but it is not which is misleading.
Date of experience: May 16, 2020
Hello George,
I'm sorry you had to eventually cancel the order; rest assured that you will get a full refund in 2-5 business days. I've also flagged the documents you sent for verification on this order so it may be used on the next order you place, if you decide to try buying again. My sincere apologies for the delay.
Best regards,
Richard
This website has very slow, crappy, third party operatives that don't know anything about what they're talking about, they point you in the total wrong direction of help. They say you will get an email from them, but you never do. Don't sell on this site. They scam you out a good portion of your money.
Tip for consumers:
Don't use it to sell your stuff.
Date of experience: November 6, 2014
Their payment verification is worthless. One order my payment verifies and goes through fine but try to make any more purchases and they all failed. I was only able to make 4 successful purchases before I gave up on this site. Too secure if you ask me to the detriment of their consumers. I contacted their support all they could say was well that is just the way it is go make a bitcoin account. $#*! off.
Date of experience: August 28, 2020
Hello Paul,
I'm sorry for the inconvenience this has caused. Your payment is declined because we found out there are currently a lot of purchases made on your account. This is a security and safeguarding process to 1) avoid your game account from potential banning, and 2) as a security process on our site to ensure purchases are being made as duplicates.
You should be able to pay and order again on September 6 and anytime after that. Sorry again and I hope this explains it.
Best regards,
Richard
I paid top dollar for an account earlier this year which was usable for the three months until the paypal money back warranty falls off, at that time your account will be retaken and you will not be given a refund or an compensation no matter how closely you follow their rules or buy their insurance.
Date of experience: June 22, 2017
Hello Chad! I appreciate the time you have taken to let us know that your PlayerAuctions experience was less than ideal. I and my team would like to work with you to make things better. Can you let me know your PlayerAuctions username and Order ID so that I can investigate what happened and see what we can do for you?
Please send the information requested via private message. Thank you!
Spent a lot of time going back and forth between different sellers and I must say they are all positive to talk to.
When I finally settled for one, I got asked to send in my documents just like most review complaints but found them out to be... ok, I guess? It wasn't to painful and I got accepted on the first try so mileage may vary.
Overall it was pretty good. I hope I can buy again! :)
Date of experience: March 10, 2024
Thanks a lot for sharing the smooth and positive experience you had, Jumsky!
For a single purchase they require you to send in solo much info only to say it's not good enough. I retook their stupid pictures 8 times (whole set), and still told it's not good enough. I even used Gpay with my fingerprint to avoid the mess. After a whole day of back and forth between their verification office I decided it's definitely not worth the hassle. Just a warning for anyone who was thinking of using this site.
Tip for consumers:
Just Don't!
Date of experience: February 20, 2021
Hi Steven,
I sincerely apologize if you were inconvenienced by this. I'm afraid all buyers have to go through our verification at some point because it's our way of validating your identity and the authorization for your payment method with us; this is our way to combat fraud and account info theft. If you wish to buy again, we also offer Coinbase as a payment method which no longer requires verification.
Best regards,
Richard
Yeah i honestly think none of their customer service speaks english, it really feels like they wait for your questions to be translated and still they dont answer your question. Ive been waiting about 3 weeks for them to pay me 60$, yes 60$ and they still cant get it to me its just excuse after excuse and the customer service leaves the chat before you(i thought leaving or hanging up before the customer was the biggest no in customer service)when they cant answer your question. Unless you like being frustrated and annoyed i would avoid this.
Date of experience: March 25, 2014
Hi mate,
If you could provide either an order ID number or your username, I'd be happy to look into this for you.
Thanks,
PlayerAuctions
In the logs it says that "payment authorization completed" 3 whole minutes after I paid! That would be amazing, if the order had gone through and I got the goods I needed and paid for. On both Paypal and my records it says that there was a withdrawal made, so me and the seller are waiting on the transaction to go through. Game's going down tonight for maintenance and I need it asap as by tomorrow it'll be far too late. Might have to take my business elsewhere sadly.
Date of experience: October 9, 2017
Hello there, Vega,
Sincere apologies about what happened with your payment. I was able to check on our agents about this and they said they sent you a final verification message and there's a possibility you might have missed that or the mail got filtered into spam. I sent you a PM about it for more details. I'm sorry you ended up cancelling the order, but in case you decide to avail of our services again, please know that we'd love to offer whatever assistance we can in order to make your next purchase smooth and hassle-free.
Best regards,
Richard
I was with Player Auctions for around 9 years. Until recently I really enjoyed their service. But now, it seems like their staff have checked out and just don't give a crap about customers, or for that matter money coming in. Their verification process is overdone, they are slow to respond and they don't even read the support messages properly and just keep passing the buck around or ignoring responses. I just wonder why they are so intent on throwing money away and alienating customers. All I wanted to do was spend money on the site, but apparently they just don't give a crap about that either.
Tip for consumers:
You might have better luck than me, but honestly if you hate customer service nightmares, I would steer clear until someone shakes some sense into the "support" staff.
Date of experience: January 14, 2018
Hello there, Agostino,
Thank you for sharing your thoughts about your experience with this latest order. I'd like to sincerely apologize for the hassle you went through in trying to secure this order, and I understand this has taken you a lot of time. The reason why we had to conduct the verification (even if you have already done that before) is for us to combat fraud and make sure your information at PlayerAuctions is up to date. In the event that your account is compromised, we have solid info to fall back to when it comes to validating your identity.
In case you decide to place an order again, we'd like to make it up by expediting the transaction to make sure it's hassle-free and convenient for you. I'm going to send you a private message so you can write back to us any questions you may have. Again, my sincerest apologies, Agostino.
Best regards,
Richard
They stole me 80€, after a month of emails and giving them all proof they need from my bank, they were responding less and less and now I know that I will never see this money again... I buyed their "security" fees but they didn't helped me... support is made of bots that send the things again and again... avoid this if you don't want to get problems... (sorry for bad english)
Tip for consumers:
Don't buy on it.
Products used:
Account.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
The staff team takes forever to reply to messages even when we paying a hefty fee for thier service, my account was suspended due to violation of posting discord, they told me to contact back and i did still no reply.
Bought an account that was reclaimed by the original owner and the owner still posted the same exact offer on their site i told the staff and seems like no one gives a $#*! about it.
Overall never recommending this site again.
Date of experience: November 21, 2020
Hello Jame,
Your case with the bought account is still on-going and rest assured, we haven't closed our doors on this yet. As for your account reinstatement on ticket 560111, we are indeed delayed and for that I sincerely apologize, I have now requested for this to be taken care of.
The offer you reported was already closed by our team for good measure, and dont worry, as per initial checking, it looks like a different account. It seems he has another with the same stats but different login information. As mentioned, we already closed it for good measure.
Thank you for your time and I'm sorry again for the inconveniences, Jame.
Best regards,
Richard
I'm seller here but occasionally.buy as well... So far both experience good tho sometimes they delay my disbursments and it can annoying for a while. Thats only complaint. Good thing in the end is that they finish all services.
Date of experience: March 7, 2024
Thank you very much for the positive rating, Ryan.
As for the disbursements, it could be due to having different product categories and after-sale protection offered. You may check here for reference: https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid
A great site all around. Easy to navigate and even insure and protect your purchase in case a buyer goes back on their word. I was able to find a few things I needed for much less than I would have found anywhere else.
I'd recommend playerauctions to anyone.
Date of experience: May 10, 2015
Extremely easy to use but most importantly, it was a legit and safe experience. What's more, you have a lot of freedom in choosing the seller and the price you want for your order. Total buyer satisfaction.
Date of experience: October 26, 2023
Thank you very much for the awesome and kind review, Sean!
I'm very thankful for this site. It never fails to deliver my needs. True, it's not perfect, I've had my fair share of issues every now and then, but they always seem to find a way to make it right for me. A big thumbs up to you guys!
Date of experience: January 25, 2018
Fantastic RMT site, the best I've ever encountered. Employed a service I didn't know was possible in this particular line of business. Transactions are smooth, customer support is great, and the powerful tools and platform provided to both the buyer and the seller make ever transaction a wonderful experience.
Date of experience: June 20, 2014
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello there,
I am sorry again for the hassle with this; after our conversation via our ticketing system yesterday, I sent a request to our finance team again to double-check your refund. I am sorry for the concern and stress this has caused you, and I will do what I can to ensure you get the funds back soon.
Best regards,
Richard