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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
Less than average in support in every way possible. I was kicking back and forth to different department. Supervisor is no special either. I was ignored in one one important aspect which is about seller scamming.
Date of experience: December 27, 2017
Very happy with their service. I admit the verificationg thing they do is a lil strict for my tastes but once you get pass that it's actually legit and good. Already in my 3rd order (I use the same seller consecutively) and everything's still pretty frosh! One thing I would add is a Paypal payment service. A lil weird its not on here but thankfully Skrill works. I guess thats it. Just double and triple check sellers and you should be fine.
Date of experience: November 27, 2022
Thank you so much for your understanding and patronage of the site's services, Nicola. I'm sorry but PayPal is long gone from the site due to security considerations. Glad to hear you found a working payment method for you!
Why, who uses it? Have you seen amazon asking for ID, bank transaction etc.? - No, don't think so. There is no way this can be recommended to anybody, it just makes it more frustrating to wait additional days/hours for verification instead of playing the game / receiving the goods.
Edit: Right order ID - *******.
Edit: 24h have passed with no answer to the verification.
Edit: Takes 24h for them to answer, another 24h for additional information now
Edit: Okay, so it takes 24h for them to reply to every single message you make. So if you can't see 1 corner of the credit/debit card you submitted, you'll have to wait for another 24h before the next reply.
Edit: Another 24h. So apparently you can't put red circles showing the corners of the cards as if they're collecting this information and feeding it to an AI to process it. But you're able to "digitally" mark out the card number and expiration date.
Date of experience: May 19, 2020
Hello Arturs,
I checked on ticket 451402. I'm sorry if you find the process to be difficult, but we specifically have this process to be able to verify user identities and their authorization for the payment account in order to prevent account/payment theft. I can recommend using crypto if you'd like, since it's a stored wallet, you no longer need to go through verification.
Best,
Richard
First off i bought an overwatch account and when i first logged in it was locked. Then i disputed with the seller to try and get my money back or have them give me the info to the email associated with the account and they did give me the email info. So then i was able to unlock the account and play for a week. But then i tried to get into the account again and its saying the account was not found. I got an email saying that the email has been changed. So the seller took back the account. I messaged player auction with this and they told me about the dispute at the beginning when i got the email info. So even if you purchase the protection its apparently bull. Im out 30 bucks and will not be purchasing from this site again and hope other players will do the same until they stop sellers from taking accounts back (well be waiting a long time).
Date of experience: March 16, 2018
Hello Jordan,
I sent you a PM so you can write back to us for any questions about this. I'm sorry but the reason for the closure of this case is because you weren't able to send compelling proof regarding your claim. Even with insurance packages, we still require buyers to send compelling evidence in order to validate the claim and for the process to be fair to the seller. You may have missed this requirement when buying an insurance package, as shown here: https://i.imgur.com/xuvAhYo.png
Further, upon checking by our team, you agreed to the seller's dispute, causing this case to be closed in his favor. Dispute decisions are final and irreversible, and I'm sorry we can no longer reopen the case.
Thank you and in spite of the setback, I wish you a good day, Jordan.
Kind regards,
Richard
I bought something with gocoin 13 days ago, it said i underpaid and the transaction was cancelled. I then contacted a PA support and he said i should cancel the order and the money would be refunded in 2 business days. It's been 10 days since i cancelled the order.
Order id is: *******
RE: I have given you the information you asked for on Sitejabber.
Date of experience: July 1, 2017
I sold an account on PlayerAuctions and the buyer refunded after I gave him all the account's details. PA for whatever reason sided with the buyer and I lost my account, got 0 money and they suspended my PA account. Do not deal with them.
Date of experience: September 18, 2015
I am unable to change paypal address.
Where almost every worldwide site allows to change it instantly from the interface, PA requires to contact assistance.
Well: i sent a ticket. They answers: "please, ask to *******@playerauctions.com".
I did it. This time: "please ask to *******@playerauction.com".
I did it too. This time: no reply.
I have sent complexively 15 or 20 emails, with multiple tickets.
Their names: Jacqueline, Ron, Marian, Donna, and others, who don't knows the "forward" button on their mailbox, nor how to help me.
The point: i cannot receive money.
*edit: also the staff member who wrote below here... sounds like an useless bot
Date of experience: August 6, 2017
Hi Next T.,
I am sorry for the confusion and the misunderstanding regarding the change in your Disbursement address. Also I apologize if you still have not received any response from out trust team.
I would like to help you with your issue. Can you please provide me with your Order ID and username thru private message?
Again, I apologize for the inconvenience. I hope you give us a chance to assist you.
Kind Regards,
Bernadette
I ordered a case key and did not get it, 2 days later I contacted the seller hoping for a reason for why I did not get a trade request. The seller told me that it was the automatic trade bot system, which did not seem like it was. I contacted PlayerAuctions, and they wanted me to verify some stuff. I was confused on what to do. They said show us proof to make sure I was not lying and actually did not get any trade offers. After that one day later they sent me a trade offer and I was ready to go!
Conclusion: Do I think player auctions are scammers? No. However, I do think that you should be skeptical about buying accounts although, since a lot of reviews are saying that they got reclaimed wich, would be the seller's fault, not player auctions.
Tip for consumers:
I wouldn't buy an account, but everything else is fine.
Date of experience: October 21, 2017
Ive never been more disgusted with a website in my entire 24 years on this earth. I purchased an account from a seller by the name luckyday777 for 124.99 plus insurance, everything went smooth until he took the account back a week or so later. I even had insurance from Playerauctions, so I figured I was a little safe. What a $#*!ing joke! I made a dispute ASAP and go figure, they side with a scammer lmfao, if u look at his reviews he pulled the $#*! on someone else as well. If playerauctions really cared or gave a damn they could of easily looked at this case and seen that this guy is IN FACT scamming people. Now Im out many hours and gold bought for the account AND the account and my hard earned money!
Date of experience: May 25, 2018
Hello Joseph,
Thanks for letting us know about this. I checked on your case, and for reference it is order 3750828. We're very sorry this happened, but buying insurance still requires buyers to prove their claim. We have a disclaimer for this posted when you first attempt to buy an insurance package, and you might have missed it: https://i.imgur.com/xuvAhYo.png
Following that, our team was unable to receive a valid proof from you, so we had to close the dispute in the favor of the seller. I'm really sorry but we can no longer reverse this decision.
Best regards,
Richard
Instantly closed account after my paypal went through saying I was inviolation of their user policy. Sent in a ticket and after a week and a half they asked for a photo ID, a utility bill, and a photo of myself holding my photo ID. No thanks.
Sent another ticket to get my paypal charge sent back, well see if that ever goes through.
Date of experience: June 20, 2017
Sorry to know that your account got suspended. As per our User Agreement, PlayerAuctions may suspend members if they violate any of our policies. I assure you that before we suspend account, we investigate it thoroughly. Since you've already contacted our Trust team, best I can do here is to create a follow up escalation.
Could you please provide the your registered email address via private message?
Looking forward to it. Thank you in advance!
Whenever you need gold, these are the guys to go to. Order was secure and I felt safe all the way. The seller I picked was a real pro handling the meetup like a master. I will definitily buy here again.
Date of experience: November 13, 2022
Thank you so much, Michael. This is awesome to hear and I'm glad you had a smooth and easy process.
When I was trying to buy a fortnite account, the seller gave me the email and password.
When I tried to log in, it said it was temporarily locked. So I waited for a little while and nothing happened. Little did I know, the scammer changed the password so i could not log in. When tried to dispute the charge, all player auctions did was give me a loading screen that never moved. I tried multiple times.
Date of experience: November 16, 2018
Hello Daniel,
I was able to check on the order and I can see that this is still being disputed. If you're having trouble accessing the dispute page, could you please email support@playerauctions.zendesk.com instead? Kindly tell our team that you're having a problem with loading the page, and if possible include a screenshot of the loading screen just to let our team know. I'm also very sorry about this problem. I'd also like to urge you to send via email any proof that you can while the dispute is open so you can validate your claim to the team handling your case.
If you have other questions, please use the Q&A form here so I can assist you, Daniel.
Best regards,
Richard
Ignoreing all emails!
They are ignoring all my emails!,
Can't use paypal anymore they told me to use "Bitcoin", what they don't understand is 99% of the world don't want to use bitcoin...
I used to use paypal perfectly fine, but now I can't... they refuse to help me out... my payments keep failing...
They also refuse to remove any account details!
---
Under the new Eu online protection laws, and data protection I requested my information be removed, they refused!
No point in me having an account with a f**king site, that only allows people to use "Fake bitcoin" now...
Date of experience: November 30, 2017
Hello there, Stephen,
We have sent you a private message explaining the insurance for order 3260214. This has long been refunded back to you last October19,2017. Our insurance only covers for the account as stated in our website and policy, and we cannot cover for the GP you invested. We're sorry for the inconvenience, Stephen, but this order is fully resolved. If you have other questions, please let me know.
Kind regards,
Richard
Registration to the PlayerAuctions website are terrible, also customer service questions, that customers have send their selfies, selfies with documents and bill statement pictures to the customer services. If registration to the website failing, customer service like "punish" the new users asking many-many IRL pictures proving that they are right people and they are really exist. If registration are so difficult, its site and developers fault, not customers. But still inside website services are really fast and great! :)
Date of experience: May 9, 2018
Hello Kris,
Thank you for sharing your thoughts about our registration and verification process. We're very sorry if you found it to be difficult, but the reason we go through that is for us to fully establish your identity. This is because we process payments, and it's important for us to eliminate any instances of fraud and account takeovers. By having your identity known to us, we are able to protect other users from using your PlayerAuctions account.
Thanks for the kind thoughts, and if you have any questions, email us anytime at support@playerauctions.com. Have a good day!
Best regards,
Richard
On January 14 I tried to buy an account for mobile legends and paid for it, after the debit on January 14 more than half a month passed and I don't have it back until this date in my account, the cancelation was made on January 15 because they wanted more private information for verification so I canceled. I just want my refund already called my bank so there is no refund, no transaction in transit no nothing about my money. Soon it will be a month and this thief called Playerauctions will not gave back my money.
Tip for consumers:
Don't buy anything from them
Products used:
Tried to buy an account but got scammed and they never refund my money.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2022
Hello QQ,
We need the order ID for this so we can check. Could you please edit your review and include it? We have no way to trace the concern without that. Thank you in advance.
Best regards,
Richard
Anyone giving this company 5 Stars works for the company. The truth is if you google PlayerAuctions Scam, you will clearly see thousands of complaints.
I trusted this website because they had all these guarantees and playerguardian safe seals all over their website. The truth is the entire site is deceiving and they don't care at all if something goes wrong. Don't believe me, just test it yourself. Go into their live chat and tell them you have a problem with your order. They'll forward you to an e-mail address and they do absolutely nothing. Months later, my issue is still outstanding, you can report the website to the BBB because they don't exist in their system yet once again they advertise they are BBB Accredited just another way of the many they deceived me as well as others.
The seller who frauded me is still selling on their website, ripping others off. The company does nothing.
Date of experience: November 21, 2013
Hi Trevor,
You can google "paypal horror stories", or "ebay scams", or any such variations of other companies, and there will invariably be people who have had poor experiences. One thing that sets PA apart however, especially from others in the RMT space, is that we actively try to make things right. Google "communications@playerauctions.com", and you'll see plenty of results where we actually reach out to users.
Our BBB rating is the result of ALL BUSINESSES in Southern California being removed from the BBB database (after the BCA split from them), and as a result, the BBB is having to re-do everyone's accreditation. There is nothing we can do about this except wait for them to finish updating our account. Conversely however, you will see that we have a 5 star rating on Trustlink, An "A" rating on the BCA, and no... 5 star ratings on our organic review sites are not written by employees. The vast majority of users who exchange on PA have positive experiences, so it is not difficult for us to encourage those members to go out and write honest reviews about us.
Thanks,
PlayerAuctions
Seller provides discount on my request making deal much easier. There was no sacrifice even with discount I still receive a full account :D
Date of experience: June 16, 2024
Happy to hear about the discount! Thanks a lot for sharing this, Timothy.
If u play archeage this is your best gold site, you will find from gold, to BiS items, accounts,. I have been using this from time to time for 3 or four years and i can say i have due some little problems from time to time but its always ending well. Max wait due to some mistake but u always get what u need
Date of experience: April 24, 2017
Tried to buy two league of legends accounts, went through the payment process, payment declined, and was charged anyway. Proof following:
https://i.imgur.com/bFmxeuK.jpg
https://i.imgur.com/wXlcPu6.jpg
https://i.imgur.com/SDn6aNd.jpg
Still waiting to hear back from support. If I get a reply and either the accounts I purchased or reimbursement, I will delete this review and leave a better one. If you're reading this, nothing of the sort occurred and I'm assuming I've been scammed for $12.09.
Date of experience: January 29, 2020
Hello Zeal,
I'm terribly sorry for the confusion. Your refund for both orders are already processed, and our staff has already responded about it in ticket 375253. Please anticipate for the refund sometime next week, since we do not process refunds or disbursements during weekends. I'll be here if you need me — please use the Q&A form if you have other concerns.
Best,
Richard
I Love PlayerAuction! It is user friendly and they are real good when it come to my needs. I buy / sell game / accounts alot. I have sold quite a few things on this side and im glad to say i have never had any kinda problem or scammers scaming me
Date of experience: June 4, 2014
Account was suspended because these idiots thought I was sharing playerauctions accounts with the person who sold me an rs account. They banned my account and sent me an email saying my account was banned but they left the dude who sold me the account unbanned. I just made a purchase for rsgp before they banned me and now i'm out money and the customer service doesn't respond at all. Absolute nightmare to deal with I just want my money back.
Date of experience: April 20, 2017
Well, thanks to this good support i received i realized that the problem was because of my PayPal account so i fixed it and by the help i received from this support team by resending my disbursements time, i got the money sent successfully it's a really amazing, quick and trusted website and a really helpful support!
Date of experience: January 16, 2019
Hello Shane, thank you so much for updating us and posting a follow-up review. We're very happy to hear about this, and sorry again for the trouble you had with your PayPal account. Contact us anytime if you need help --- and as an additional line of support, you may use the Q&A form here if you have any questions. Have a great week ahead, Shane! :)
SCAM! TOTAL SCAM! PlayerAuctions (PA) sells you something. You don't receive it. You contact PA stating you did not receive game account. Seller sends screen shot to PA that you received it. PA asks you for screen shots of an account you don't have. They ask for other proof. Their insurance that you pay extra for, does nothing. PlayerAuction then posts a reply on this site stating "We are sorry, let me assist you..." No assistance from PlayerAuctions. PA is just trying to improve their image on this site. PA employees may be submitting their own positive reviews on this site.
Tip for consumers:
SCAM SITE!!!!!! YOU HAVE BEEN NOTIFIED AND WARNED!!!!
Date of experience: August 13, 2017
The buyer whom scammed me lost the case.
Now, my issue is it's been four days since my other disbursement should've been processed. I wrote a ticket almost 2 days ago and haven't received anything from them yet.
Now, I should've received my disbursement regarding the buyer who scammed me by refunding right after delivery. Early this morning it should've arrived already but it's almost June 25 on my time and I haven't received yet. Not yet processed?! Oh my god.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 24, 2017
Hi Freelance,
I'm sorry to hear that you are still awaiting for your disbursement to come in to your account. I'd like to look into this for you and see what caused the delay. Can you provide me the order ID and your email address? Please send them trough private message for confidentiality of your information.
Looking forward to resolving this matter for you. Thanks!
I won the case because the buyer can't provide enough evidences.
I'm good with that, but here comes another problem.
It takes you so much time to reply. Why don't you have the Live Chat anymore :/.
Until now, I haven't received my disbursement order since June 20. It should've been disbursed that time, but until now (June 24), I still havent received any dollar.
Second disbursement, this disbursement is from the guy who tried to refund the money. The case is closed, as I have said I won. It should've been dibursed this morning but until now, I have not yet received my money.
I sent you an email and twitter message. Can you EVER NOTICE ME?
Rate: Your customer support is very very unsatisfying.
Tip for consumers:
Always be sure to take videos of your transaction. I made a mistake.
Date of experience: June 17, 2017
I am no longer interested in using the site playerauctions.com in which I've been a member of for years. I have asked them repeatedly to remove all my personal and billing information from their computer systems and they have refused telling me that they will only "suspend" my account and that I can "unsuspend" my account anytime in the future so that I can use their service again. I told them again I do not want my account suspended (which means they still save all my personal and billing information) and that I want it completely deleted so that I cannot log in with that account any longer and therefore having all my personal and billing information deleted. They refuse to do this and can still access all my information including billing.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 9, 2013
Hi!
As a business we are obligated to maintain all transactional history data for up to 7 years. This is done in accordance with business due diligence, as well as to maintain record keeping for law enforcement authorities (i. E. if we are ever subpoenaed for information, etc.)
You are welcome to send me your PA username and I would be happy to check to make sure they have closed your account as requested.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hello there, Paul,
I'm very sorry for the inconvenience you experienced. I checked, and the refund for this has already been processed. You should get it very soon, if not yet. Our process requires us to explore every angle in a case, that's why we often have to mediate from several different approaches. We're sorry for taking up your time, but we'd like to state for the record that you have won this case and the refund is already underway.
Kind regards,
Richard