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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I was trying to buy an overwatch account but payment keep being rejected by their team because i was using my dads credit card because i had a problem w mine, after 2 tries that took around 3-4 hours to sort out i decided to try and pay w crypto i overpaid by 10$ because of binance fees they said i need to email them because of the overpay after i did they just havent replied then replied after around 8 hours saying that my order is cancelled and if i rather get a refund or add the balance i paid in site so i said in site and still no reply its been over 12 hours and my account that i wanted to buy was already sold...
Tip for consumers:
Please make sure u use crypto and pay the amount said unless you prob wont see ur money again
Products used:
None
Date of experience: October 10, 2022
It was cut and dry. I paid for items, and they were never delivered. I asked for a refund, and was denied by the seller. The website said I needed to prove that I never received what I paid for in order to get my refund, which blows my $#*!ing mind. Was I to take a screenshot of my empty inventory? I'm guessing that the seller wasn't required to prove anything, and that it was entirely on me to prove what I had no evidence of. Plain and simple, this website is a $#*!ing scam, or at least a $#*!ing joke. This website endorses theft. Plain and simple.
Date of experience: August 17, 2018
I bought a LoL account from a seller on PlayerAuctions. I tried contacting the seller, but no response. I tried submitting a request for a refund but no response even though I paid for the "insurance." This site stole my money. I got scammed and they're not even concerned about helping
Date of experience: August 4, 2017
Hi Eric B.,
I am sorry to hear that your LOL account got recovered. Also, I apologize if you have not yet receive an update from our support team. Due to the number of tickets they are manually reviewing it may take time for them to respond.
I would like to assist you with the problem. Can you please send me the Order ID thru private message?
I do hope you give us another chance to assist you. I am looking forward to your response.
Kind Regards,
Bernadette
Worst site ive ever used. I had to make 3 accounts... Yes 3 because they suspended the other two because I used my real information? Makes no sense. It gets even better. I finally try to make a purchase then they want to verify my credit card by asking for the statement (which they charge you $. 50 which isnt much but still) and i didnt know what that was so i had to keep doing till i figured it out, they took about $4 from my card. Then i made the purchase and they had to call me to verify it AGAIN and since I was sixteen they needed my parent when it was my own damn credit card. So i told them to call me the next day and they never got back and took my $13 that i paid on my card. Worst site ever and their customer support is the worst there is. Don't use this site if you dont want stress.
Date of experience: May 25, 2014
Hi Kristian,
I apologize for your experience on our platform. Due to the nature of our business, we take payment security very seriously. Because you admitted to using fake information with your last purchase, I am unable to confirm what happened with your two previous account creations. If they were suspended then there it may be because you had failed internal security checks, or there may have been linked accounts for which we are usually able to resolve fairly easily.
For your third account for which you were able to make a purchase, it appears that the payment was denied during the processing security checks, i. E. your own payment gateway denied the transaction. The funds were actually never captured by us, therefore if the funds haven't been appended back to your payment source, I would recommend getting in touch with your banking institution.
Because you are under the age of 16, we take additional security precautions due to the fact you are a minor. Even if it is your own card, having your parent give consent to the purchase helps us to further confirm authorized payments (since to get a student card, you are required to have a co-signer).
It is true, that some people may feel that the process of "authenticating" their first purchases can be stressful, but for honest traders, they usually see the process to the end and eventually are able to establish a long and trusted trading history on our platform. I apologize you were not given the appropriate support you would have liked, but unfortunately, our risk and security protocols are part of what makes PlayerAuctions so special... we go to great lengths to ensure, and verify the trust factor of people entering our marketplace community.
You are welcome to reach out to me via PM here, and I would be happy to look into your other two account suspensions, and see if there is something I can do to help with that.
Cheers,
Jacob
PM
Amazing customer support.
My whole negative experience with Player auctions customer service has changed.
I had an issue with an account I bought. Basically the guy who sold me the account recovered the account from me so I lost the account & the money I paid for the account. I opened a dispute about the situation and sadly lost the dispute even though I had evidence the account was recovered.
Playerauctions (Richard) reopened the case for me and sorted everything out within 2 days and I got my money back through my insurance! I must say my whole negative experience turned into a postive experience.
Thank you so much Playerauctions (Richard) in particular.
Date of experience: August 17, 2018
Thank you very much for the kind words, Kath! I wish you all the best.
Person scammed 5 out of 7 last customers and customer support failed to contact the seller so instead of banning him or doing anything about it, they let it go and he made another account and continued scamming people. After almost 2,3 months of talking to support you get an answer that you can't file a dispute on the order because it can be only filed ONCE under same ID even tho it's still the same ticket.
To addition, I didn't even ask for refund because I figured I won't be getting one. I wanted the seller to be suspended or to do ANYTHING about it. Obviously they ignored it and sent me same reply about sending proof of recovery which I already posted.
Date of experience: October 9, 2019
Over the past few months I have racked up a few purchases on Player Auctions and to be honest its the safest and easiest site I have come across and its the only one I use now.
All the sellers have been great and if I have had any issues I can cancel my order and get a full refund its another reason to use Playerauction.com
Date of experience: November 8, 2017
I bought an account that got recovered after two months. I submitted a dispute and it has been two months. I provided screenshots proving that the account was reclaims but PA said I did not provide sufficient evidence. The seller finally sent me a message saying his brother recovered the account and lost the 500m it has (over $500 worth) and then gave me back the account and PA wouldn't do anything about it.
Date of experience: November 2, 2016
I bought an account a little over a month ago.
The account was recalled by the original owner. I could see him log into the account to inspect the progress I had made before returning the account to me.
Steam then recalled the account stating I was not the original owner and now I can see that his email is attached to the account yet again.
I bought the insurance for the purchase. I bought the account for $300
PlayerAuction closed my dispute after I provided all of the email traffic and proof he recalled the account and they sided with the seller. Complete joke of a company.
Date of experience: January 12, 2020
Hello Chris,
I was able to see your ComplaintsBoard post first, so I will be copying my reply there.
I'd also like to add that the reason your evidence was not accepted is because it doesn't fully incriminate the seller as the one at fault, since the change of the credentials in the Steam account involved could have been initiated by anyone.
-----
Thank you for writing the full details about your order experience.
I was able to check into order 5390903, and one of the reasons this was ultimately decided in favor of your seller is because you never took advantage of the 72-hour inspection phase before confirming the order. This is when the account credentials should be inspected by the buyer, and as a company we never take part in this and we leave it completely to the buyer.
In the event of an account reclaim or loss, you can show evidence that the credentials worked during the inspection phase, and if it doesn't anymore after the sale, then you can easily show a comparison. Even with insurance bought, we still require users to validate their claim.
Our staff replied to you but was unable to provide anything more as this is already closed. In case you have other questions, please reply back to your ticket thread or here so we can assist you.
Best,
Richard
Charged me $100 then told me in order for them to follow through with the transaction(After already taking the money) I had to send them a screenshot of my bank statement with the transaction in it. So I did but blotted out everything but the transaction partaining to the purchase because its a damn bank statement with sensitive info on it. They refused to accept that stating they needed the entirety of the bank statement. This was highly suspect so I canceled my order and asked for my refund of a rather large amount. Will not respond to me and have not refunded me. They have been reported to the proper channels, stay away!
Date of experience: November 19, 2016
A site which offers several payment methods but which blocks them when the bank accepts then asks you for a scan of your identity card your bank card a selfie of you and your card a bank statement... And what else your card secret visa code? What will they do with your personal data next?
Date of experience: April 9, 2021
Easy to buy from until you get a new credit card. When i got my new card i tried to use it on the site, provided the info needed for the card and the test payment thing they do. Go to pay and i cannot use my credit card, no option for that or paypal. I tried to use the live support chat and they told me i did not confirm through email for the new card. I never got an email for confirmation. The live chat support only gave me an email to use which was totally useless. This started October 3rd, 2016, it is now January 9th, 2017. Nothing resolved. If you are thinking "why not make another account?" you cant because of their "one account per household" rule. Even if you use a different phone number and email. I tried and they suspended the account immediately. Will not use their site again because of this. My advice is stay away unless you want to deal with a totally useless support team that will help you get nothing done.
Date of experience: January 9, 2017
I bought an account on sept with 1 year insurance, i thought i was safe. After 3 months the email of the account got changed without notification on the email they gave me, i tried to recover the account with the recover answers the buyer gave me but failed, tried 14 times. I filed a dispute against the seller, screenshot of the email is now empty and a mail from jagex (runescape support) says they will only give the account to the originl owner, i lost the dispute even with this evidence, the insurance was sure a scam, it was useless.
For rs3 gold its good, but for accounts change your mind, i lost 300 euro to this.
Dispute *******.
Date of experience: December 12, 2018
Hi there, Chino,
I'm truly sorry to hear about your order. Please note that even with insurance, we still require buyers to send compelling evidence for their case/claim, as shown here: https://i.imgur.com/xuvAhYo.png. Without this, I'm very sorry but we cannot enact the refund. However, I'd like you to know that we're keeping tabs on your case at the moment. If you have any further evidence for this, please send it our way by messaging us here or using the Q&A form.
Once again, I apologize for all the hassle, Chino.
Best regards,
Richard
Good decision picking this site for the items I needed. It was safe, didn't get scammed at all and the seller was pretty nice too.
Date of experience: June 24, 2024
Thanks a lot for the kind order confirmation, Dennis. :)
I sold an account 2 days ago(the buyer was really happy, all good) and the Disbursement time ends tomorrow on 13 July 11:30 PM PST. I was so sketchy about selling my account on this site and i even tweeted at them telling that i heard that they are not paying the sellers and they said "Hi there, r1cko. Rest assured, that is not true. I'll check your order and send you a reply soon" and im gonna receive my payment tomorrow, when the disbursement ends. So tomorrow i'll let you guys know if they are serious and legit and im gonna give it 5 stars :).
EDIT: I just received the money. It was actually really fast, i didnt expected them to be this fast. Thanks a lot, it was a pleasure :).
Date of experience: July 13, 2017
Sold a runescape account on playerauctions, disbursement has never been sent (200$ account which is unrecoverable), Contacted livechat after having sent a email to their support which says I will receive a response from their team, haven't received a response after 2 $#*!ing months of waiting
Date of experience: February 19, 2016
Nothing overly extravagant to say except it's a fantastic and good service. I love it!
Date of experience: July 30, 2024
Thanks a lot for the kind sentiments, William!
I have been working with PA since 2011 its the best page around the interface is very easy to use and the support team is great every time i need help i can contact someone in the live chat and everytime the problem was solve in less than one or two days.
Im very happy with the sistem and in the future i stillbe selling my accounts itrms etc with you
Date of experience: June 20, 2014
I was scammed on playerauctions.com, i bought an account for runescape for 150$ and the account was reclaimed. I even bought insurance for the account and the playerauctions support team still hasn't responded to my messages. 0/10
Date of experience: May 21, 2017
Hi Gunther,
We at PlayerAuctions are absolutely against game account reclamation. If you have purchased insurance and have strong evidence to back up your claim, I am confident that you will be issued market credit.
Also, I'm curious as to whether our support team has already responded to your claims by now. Can you send me a private message with your Order ID and PlayerAuctions username? I will personally investigate for you and if our Support team has been lagging in response times, I will be coaching the team members involved and review our process.
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Very good marketplace!
I buying & selling there! Very fast & safety, good support. Very easy. I buy GTA 5 there & selling my, my friends & teammates Clash Royale accounts.
Love it! I recomended for all gamers & game sellers!
Date of experience: March 22, 2017
I purchased 15mil gold on old school runescape, and was scammed by the seller. It took playerauctions over two weeks to respond, and they didn't respond until I opened a dispute with paypal. They then refused to give me any refund. Playerauctions is a fraudulent site, DO NOT USE IT!
Date of experience: March 27, 2015
I have been a long time user of Players Auction for me Safety comes first and price 2nd. Knowing that if I pay for a item first and that the seller wont get there money until they have a delivery conformation is a great reason to use Players Auction. Thanks PA
Date of experience: June 23, 2014
I had many doubts about this site since i read many negative reviews about, like scams and others. So, me and 2 my friends spend something like 70$ in this site (20$ first to give it a try and 50$ after). We have buyed key but they arrived in something like 3 hours the first time and 20minutes the second. I suggest this site ONLY for keys since i didnt buy account or gold or anything.
Date of experience: December 1, 2016
A week ago I wrote a 1 star review because I was not getting the support I expected from PA. Then I met Richard who listened and supported me in finding an appropriate solution that met my expectations and also the one of PA. Very happy with Richard support.
Date of experience: October 10, 2019
Thank you very much for allowing us to rectify the problem, Luke. I am grateful for your patience with this. Hope you have a great rest of the week! :)
Made a custom order for a leveling service. Stated all the requirements then turned over my account. NGL got worried for a day. Seller came back, I put back 2FA and found everything was done as I described and a bit more. Fantastic service.
Date of experience: March 12, 2024
Thank you very much for the trust and kind feedback, Juste.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Hi Tom,
I sincerely apologize for the concern this has caused and for the delay in handling your ticket. I have now replied on ticket 1169383 to inform you that we did not receive the Coinbase payment you made so this will be refunded by Coinbase back to you.
The payments won't work because for cards and other methods, we need the payment account's real name to match the real name on the PlayerAuctions account. For Coinbase, payments have to be made using the exact amount; not over, not under. If it deviates from the original price, Coinbase will decline the transfer and this is as per their policy.
Rest assured, you will be refunded on these, and I am sorry again for the hassle. Please contact Coinbase to get a refund and for the previous non-Coinbase payment you did, you will be refunded automatically.
Regards,
Richard