PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
I had trouble posting my ad. I received a great detailed email from Edwin and he resolved my issues efficiently and quickly very happy with the service
Thanks 1 000 000
Date of experience: July 20, 2018
Offers have great baseline prices. It can vary so it will be up to you to pick the cheapest, the site won't do that for you. But if you find one, you're good and the rest is just ordering the stuff..
Date of experience: December 26, 2022
Thanks a lot for the positive rating and feedback for us, Andy.
My order came through nicely and I did not encounter any problems. The seller I got in touch with was very good with his work completing the deal in mere minutes.
Date of experience: December 4, 2022
Happy to hear about the good experience you had, Michael. Thanks a lot!
Finished the service with everything I asked. The worker even collected some items and gold on the side that we didn't talk about and they did not charge extra for that.
Date of experience: October 10, 2023
Thank you so much for the kind review, Terry! Glad to know you enjoyed the service. :)
They take your money and cancel your order. You contact support they always send the same message about risk and everything, then they ask you to use crypto... Very unreliable service.
"Thank you for reaching out to us regarding your order. I understand that you are concerned about your transaction being cancelled. We regret to inform you that your payment to PlayerAuctions has been declined by our payment risk systems. Unfortunately, due to security reasons, we can't provide any further information as to why the order was cancelled.
The payment has been released or voided at our end when the order was failed. Usually it takes 5 business days to receive funds in your account. In rare cases, if it doesn't still reflect in your account after 7 days especially if the payment was paid via credit card, please contact your bank. Rest assured that your payment will reflect back on your account for this transaction.
For now, the solution we can provide to you is to use crypto wallet as your payment method. We suggest the use of USD Coins or DAI under Coinbase as these are stablecoins that does not fluctuate much in terms of price."
Date of experience: October 20, 2020
Hi Lucas,
I'm very sorry for the hassle with this. We contacted you on ticket 543285 to provide an explanation about what happened. Thanks in advance for your time.
Best regards,
Richard
Update: 4/2/2021
It's been 6 days now and still no progress. Changed phone number twice now and still can't receive any PIN Code.
All of these phone numbers can receive PIN, verification codes, and OTPs from my personal banks, app payments, etc but NOT from PA? Come on!
As I've said, support responds only ONCE A DAY. So the stress level keeps getting higher.
Just like what others are experiencing, Player Auctions has this PIN Code issues.
Let's see how long will they hold my earnings.
This is not good for a 9 year seller and customer!
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Can't withdraw my earnings.
Support not resolving issues. They answer once a day.
Imagine how you will feel as a seller:
Sold a $599 account with no problems - very smooth transaction with the buyer. So PlayerAuctions took Secure Order Processing Fee. But when it's my turn to withdraw my funds, I can't because they no longer support Payoneer. I said ok, let me change the disbursement method.
So I tried changing the disbursement method, however, I can't because I can't receive any PIN code from them to my phone to change the disbursement method.
So, I requested to change my current phone number so I can try requesting a PIN code
Until now, there's NO response.
It's been 24 hours now. I still got NO response from support.
Is there a chance I can withdraw my earnings?
Date of experience: March 31, 2021
Bought two OSRS accounts, one with insurance. Both got taken back by the original owner. Opened a dispute claim and both of them PA sided with the buyer. Don't bother.
Date of experience: December 24, 2018
Hello Alex,
I'm terribly sorry but upon inspection, our team did not receive compelling evidence to support the cases for both orders. As stated in our disclaimer here: https://i.imgur.com/xuvAhYo.png - we require compelling evidence even though insurance was purchased.
If there is any way we can help you during this, please use the Q&A feature here at SiteJabber to send us a question or concern.
Best regards,
Richard
Had no worries through the 30 minutes it took.
The staff was really nice and answered all questions in time.
Date of experience: May 12, 2024
Thanks a lot for the kind feedback, Kenzo!
Stay away! Don't buy accounts from them. There is 0 support and they do nothing against clear scammers. Bought an account of someone for valorant, after getting it I changed all the info, added two factor authentication, changed the password, still had access to to the (fake) original account, and paid extra for their protection…. Within 2 days I received emails saying someone was trying to get in the account, so went and checked everything and no emails in the "original email" provided and within 4 days I lost the account. Meaning he never gave me the actual email and that would of be been the only way the actual original owner would of got the account back. I screen shotted everything and sent them a dispute and I could not of provided any more evidence, was the easiest open and close case for anyone with a brain and not only did they side with the scammer seller, they provided 0 reasoning as to why and what I could of done to further prove he's a scammer. The funniest part is this guy has 4 reviews and one of the other ones literally said the same thing that was happening to me….
Tip for consumers:
Stay away
Products used:
Game account
Date of experience: February 16, 2022
Hi Cameron,
We received your review on one of our other channels so I will be pasting my response there over here for consistency:
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First off, let me assure you that you may still send evidence after this. You paid for after-sale protection so your case can still be fully supported.
I'm afraid without the correct evidence, we cannot move forward with a refund. Please know that the evidence is the buyer's responsibility in a case becase as a buyer, you will be the one to know what happened and idea is for you to show the seller may have been at fault for these.
Our doors remain open and since you already have a ticket with us, 944790, you may send any new evidence you have on that ticket so our team may review the case again.
Best regards,
Richard
Nice support from the site and only good sellers never had a problem with them, if you have any problem just write to the support team and they help you. Never had a problem with them.
Date of experience: August 27, 2022
Thank you very much for the kind review for us, Kia; we're very grateful for this! Hope you enjoy your order. :)
I got bull$#*!ed on when i bought a account from here it said Payment Failed your account has not been chareged buy they dident give me $#*! back i dont recomend this $#*! site that dosent work dont ever buy something from here
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2018
Hello Dario,
Thanks for letting us know about this. I'm happy to let you know that the order has already been voided from our system, and the refund transaction ID is 2GA47181XV569492V; the money should be with you already.
I'm sorry to hear that your payment was declined. Our anti-fraud system may have most likely picked up security issues with your account; I highly recommend you check your account information and update/edit them as necessary, then try purchasing again.
If you have further questions, please use the Q&A form here so we can assist you, Dario. Thank you and good day!
Best regards,
Richard
I had a difficult problem with a buyer not returning my messages but with the help of a team member from playerauctions I was able to solve the matter at hand on great time!
Date of experience: March 15, 2018
Purchased my League of Legends account and after one month the seller took it back and changed everything so I now do not have a League account to play on. I ask them for help and they give the most automated response ever of just asking Riot Support for who currently is in control of the account. Riot said they can't give me that information unless I have the background history information of the account in which I do not, only the seller of playerauctions does but playerauctions told me they can only help me if I ask Riot to confirm who is in posession of the account. They are also SUPER SLOW AT REPLYING DO NOT TRUST.
Date of experience: November 2, 2017
Hello there, Bromo,
We'd like to let you know that we have already escalated your case yesterday and it has been queued for priority now. We have also sent you a private message about this. We're very sorry for the inconvenience and if there's anything you need, please do not hesitate to write back to our PM to you.
Kind regards,
Richard
Cant get a response back stuck at verifying payment been 24 hours been emailing a few times with nobody replaying back payment has been taken i sent in all documents requested order number *******
Date of experience: April 13, 2020
Hello, Bill,
I'm very sorry for the hassle with this. You will now be scheduled to receive an automatic refund in 2-5 business days. If you need help or have questions, please use the Q&A form here in SiteJabber.
Best,
Richard
Lots of good offers. Though I only picked one I imagine I will be coming back to try other offers one of these days. Sellers also come from real gamers and not dubious farmers.
Date of experience: December 18, 2022
Thank you so much for the support and patronage, Jimbo.
That's buy and sell for you and I have done both. I am not a 5 star seller yet but I was able to sell a few times. Competition is tight but I appreciate the money they help me with.
Date of experience: October 17, 2023
Thanks a lot for the positive feedback about your sale, Desmond! We hope you continue enjoy selling on the site and we wish you the best of luck with your seller level. :)
Made 5 orders to date. The first was an easy test at 5 bucks just to check on things and the rest were what I really needed. Happy to say the site really delivers and all in a good way.
Date of experience: February 15, 2023
Thank you very much for the repeated orders, trust, and support, Kenneth!
Fast and hassle free. Seller had good communication and was more than willing to assist with the order out of his own time. I will definitely come back to the site and pick the same seller again.
Date of experience: April 13, 2023
Thanks a lot for this, Jack; this is an absolute pleasure to hear and we really appreciate the kind review.
Jon and Ron went back on forth on my ticket to resolve a scam message sent to me. Good assistance effort on their part.
IMPORTANT: IF you get a chat message saying "Congrats, you sold your offer" yada yada don't fall for it. Your orders should be emailed to you and should appar in the Orders Sell page.
Don't be a dumdum like me lmao.
Date of experience: July 14, 2023
Thank you very much, I'm glad you were able to recover your account, Lorenzo! Good luck with it and I hope you're able to sell it soon!
Delivery of products was almost instant and payment was easy to navigate! Highly recommended, website is user friendly and easy to navigate and browse and all.
Tip for consumers:
verfiy your account and make sure youre using active emails and correct infos
Products used:
digital goods
Date of experience: February 17, 2021
Thank you very much for the kind words and feedback, Rome! Much appreciated. :)
Happy to say that everything is correctly as promised. The speed at which it was done is just icing on the cake, I appreciate it if my time is respected like that. :)
Date of experience: January 15, 2024
Thank you so much for the kind review, James! Hope you enjoy your purchase!
I just used this site 2 days ago. Placed 2 orders. Both sellers failed to respond AT ALL. I canceled the order to start refund process. They tell me to wait 72 hours. STAY AWAY FROM THIS SITE AT ALL COSTS... I BELIEVE ANY POSITIVE REVIEWS COMES FROM THE SUPPORT ENGINEERS AT THE SITE. YOU WILL BE GREATLY DISAPPOINTED. STAY AWAY IT IS A TOTAL SCAM. AND SHAM. AND YOU WILL END UP WAITING FOR DAYS OR WEEKS TO SAVE 20$. SUPPORT STOP RESPONDING TO ME. I HAVE NO IDEA THE STATUS OF MY ORDERS OR MY MONEY... USE THIS SITE IF YOU WANT TO HAND OVER YOUR MONEY TO CHARITY... SELLERS ARE NON-RESPONSIVE. SUPPORT IS NON-RESPONSIVE..
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 16, 2017
Hi there, Travis,
We're very sorry for the inconvenience. Good news, though. Your refund is on track today and you should get it soon; I sent you a PM about this, Travis.
In case you have other concerns or questions, please write back to us anytime.
Kind regards,
Richard
I attempted to purchase a high end account from one of their sellers. After placing my purchase I received an email stating that I needed to send a picture of my ID, a selfie holding my ID, a picture of the card used to make the purchase (with all but the last 4 blocked out), and last a picture of my online banking app showing that the payment was pending. After I replied and sent all requested information to their support team I received an email stating that their "risk management team" decided to decline the payment. After sending them highly sensitive information they declined the payment without even giving a reason or asking me to clarify on the issue. When I messaged support they told me that for security purposes they could not tell me why I was denied. They then suggest that I instead use some type of crypto currency in order to complete the payment which is somehow "safer" then a debit card payment in which I supplied private information for them to identify that I made the payment. Of course to top it off they inform me that it will take up to 5 days for the funds to return to my account. This is the worst customer service I have ever experienced. I would give them 0 stars if possible.
Tip for consumers:
If you're not prepared to send them every piece of private information except your SSN and then be denied anyways then I'd avoid them.
Date of experience: February 16, 2021
Hello Daniel,
You were actually scheduled to be verified but upon closer inspection by our agents, there were security issues found so we had to decline it. I can understand how frustrating this is and for that, I sincerely apologize. You will be fully and automatically refunded back on this.
Best regards,
Richard
I would have rated it 5 stars but support has been lacking regarding an account that was reclaimed by the owner it has been an ongoing issue since December 2013.
Date of experience: June 4, 2014
Amazing, quick, and safe service for items and gold. Got mine in less than 30 minutes and the communication served was more than satisfactory.
Regards, Amanda
Date of experience: May 25, 2023
Thank you very much for the kind words, Amanda. :)
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Glad to hear, Sebastien! Thank you!