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PlayerAuctions has a rating of 4.4 stars from 2,920 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 hours
My card has been deducted for 8 hours and still no conformation. What good is 20 minute delivery? Not going to cancel as I said my card has been charged!
Date of experience: August 28, 2022
Hi James,
Could you please mention the order ID so I can check on this? Thanks in advance.
Regards,
Richard
We purchased TWO accounts totaling $935.10. After changing passwords, as instructed, we were locked out of BOTH ACCOUNTS. Site did not offer any assistance. They KNOW the sellers do this! Do NOT TRUST THIS SITE!
Date of experience: February 7, 2024
Hello, Lomita,
I'm sorry to hear about this. In this review, you listed 11891288 as the order, but the payment for this order did not go through since it was declined.
Was able to see 2 different order IDs:
11664833 - November 22,2023
11910870 - December 31,2023
Unfortunately, these orders do not have after-sale protection — we require that along with valid evidence to be able to process a refund for the orders. You may read about it here:
https://support.playerauctions.com/hc/en-us/articles/4402691743257-How-does-after-sale-protection-work.
I understand you also contacted us on ticket 1600198, but we never received any proof about the case. Please note that we require this as per policy and without it, our hands are unfortunately tied.
Please let us know if you have any questions.
Regards,
Richard
It's great site to buy items for your favorite game without stressed or warry to get scammed, they protect you against scammers, I use it now and will keep using their service for sure.
Date of experience: December 17, 2020
Thank you for the very kind review and for the recent order you completed with us, Dark! Much appreciated! :)
Its ok when you buy something, i sold an account 10days ago and they are not making any disbursement, also not answering support tickets.My username Dragorx, order id *******
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2017
Hi Onur T.,
I apologize for the inconvenience and for the delay in your disbursement. I have check you account and saw that there is an active Reclamation case and that is the reason why you have not yet received your disbursement.
In order to resolve this issue swiftly, I'd recommend that you message the buyer directly via our onsite messaging system, to reach an agreement. This will be the fastest way for you to get things sorted with your disbursement.
If you are unable to reach an agreement with the buyer, the case will be escalated to our Dispute Resolution team, and they will follow up with you directly.
I hope this clears everything up.
Regards,
Bernadette
Tnx a lot for that. Seller was an absolute pro in processing the trade and I felt secur with using the sites payment verification. Looking forward to more!
Date of experience: October 26, 2022
Thank you so much for the trust and kind words, Grace.
Good site for check many offer on gols and items. Item can buy either piece or bundle but price lower if buyed on bigger amount. Great deals I will definately use again.
Date of experience: April 27, 2023
Thank you very much for the positive feedback, Ernest!
I made an order for an account, they just started asking me for 100 things to prove my identity, I do it and they want something else I do it and they want it and so on for the 2nd day they don't give me the account and the money is not returned I think it's not fast at all and I don't know if it will happen at all. Even 1 star i think they are very hopeful to read this
I'm not hiding anything
I don't really recommend it, some time ago I bought another account but now I don't know what they did, it's awful
Date of experience: March 26, 2022
Hello Dian,
You were asked to verify your payment account for this order as part of our anti-fraud efforts; we need to validate the person's ownership of the payment account. The "100 things" is a gross exaggeration made to look the process to be awful, we just need 4 documents and it's always the buyers choice if he/she would like to submit them and continue with the order.
Not sure why you would want to look for a refund because this order proceeded properly. You also did not file any disputes.
Best regards,
Richard
The 29th of march I bought a LoL account which was said to be a lvl 30 account, but i recieved a lvl 1 account that was just created. And i was like okay i have the "player guardian" which protects you as a seller, but it didnt do crap. I have contacted them several times and its the same every time "We will contact our higher staff that will contact you in 2-3 days" but i dont get contacted and history repeats itself.
I will never buy from this website again and i dont recommend you guys to do it.
Bought the account at the 29th of march. And has still not of today 23th of april not recieved the account nor a refund.
Date of experience: April 23, 2015
Made me recover my account rendering it worthless i didnt want to sell it anyways * worthless site use some other one
Edit: 7 days no response for the private message WHAT A * JOKE
*Language redacted by admin
Date of experience: August 7, 2017
Hi $#*! T.,
I am sorry to hear about what happened to your account. I would like to know what happened.
Can you please provide me with the Order ID thru private message so that I may check?
Please allow us to assist you with the issue. I will be waiting for your response.
Kind Regards,
Bernadette
I had trouble verifying my account as first, because the text msg wouldn't send, so i would recommend calling instead. But after that, buying the RSGP was very easy! Thank you!
Date of experience: February 22, 2015
PlayerAuctions is a TOTAL SCAM! Do not buy or sell anything on PlayerAuctions. You will lose your money and ask for refunds repeatedly. They wait weeks in between replies for refund. Then they ask you to send proof you lost money by not getting what you paid for or sold. The proof they seek does not exist! How can you provide screen shots of an account you never receive. Sellers on PlayerAuction are hostile. Getting mad at you for not approving payment to them for the game you never received. The chat correspondence is on PlayerAuctions website. They do not provide any relief to you when you repeatedly tell the seller you did not receive his account you paid for. BUY FROM SOMEONE ELSE. Play the game and join an alliance or clan and buy from a team mate. YOU HAVE BEEN WARNED! BUY FROM PLAYERAUCTIONS AND YOUR MONEY AND INSURANCE YOU BUY IS LOST AND GONE! PERIOD!
Tip for consumers:
Go somewhere else to purchase your stuff or you WILL be a LOSER with PlayerAuctions!!
Date of experience: August 15, 2017
Hi Bryan A.,
I am sorry to hear about the bad experience you had when trading with PlayerAuctions.
I would like to apologize for the inconvenience and I would also like to assist you with the issue. Can you please provide me with the Order ID thru private message? I would like to take a look and see what happened.
I will be looking forward to your response.
Kind Regards,
Bernadette
I had an issue with a purchase Fortnite account, but when i text them to prove that i has been scammed, they helped me in a very short time and everything went good! 5 star rating!: DD
Date of experience: April 14, 2020
Thank you so much for the amazing and kind review, Johan! We're glad everything worked out for you. :D
I posted a review in 2016 about player auction. I have just browsed a few pages of the review section in 2018. I want to give some advice, player auction is a terrible site to use, it literally feels like a scam site. If you run into issues there support is not going to help. Player auction already got your money and has no inclination in helping customers. There are so many bad reviews on there site I'm note sure why people still 'try them for first time' to get scammed. And if its because there is also positive reviews, let me just say this, Player Auction operates like a scam site, they can more than afford to get 'paid reviews' (or have there employees post fake reviews). If you are new and looking for answer on whether or not to use player auction, save yourself and DO NOT bother using player auction.
My Review in 2016:
"It felt like they wanted to scam me"
I sold an item and it took almost 4 weeks for playerauction to pay me. They never followed up with email explaining issues. I had to contact them many time. There support was terrible, they tell you to do one thing and when you did exactly what they said they change the instructions. There phone system is a joke. It felt like I was never going get my money. I won't recommend using this site, sense of security is a huge failure.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2016
Took forever for a response and then never did get an account... Should of just leveled my own. Though this would of been neat but being scammed is never fun.
Date of experience: January 14, 2018
Hi there, Myles,
Terribly sorry to hear about this. I checked on our logs, and the correct order is 3468801. Let me assure you that at this point there isn't any scam activity; PlayerAuctions has done inspecting the game account and the email containing the game account details was sent to you. To be sure, I've resent the game account details to your email just now. I've also sent you a PM here to establish communications with you in case you have questions.
Apologies for the hassle, Myles. Please let me know how it goes by replying back to my PM to you here.
Kind regards,
Richard
Glad got chance to use this site. It was fast and easy, account was protected with good features and everything turned to me in a quick manner!
Date of experience: May 28, 2024
Thank you very much for choosing us, Malik. Hope you enjoy your new account!
Simply the best site to get accounts. Some can be expensive so its up to you to pick which works for you. If your after Genshin I recommend goldpl. Used his services and hes top notch.
Date of experience: March 21, 2023
Thank you so much for the kind rating and seller recommendation, Ionix!
Pleased to report there wasn't any problems in the order. In fact, the price, communication, account stats, and professionalism of the whole thing was top notch I would say.
Date of experience: October 6, 2022
Happy to hear about the smooth experience you had, Charles; many thanks for this. :)
Don't use this scummy website. Came here to pay good money for some csgo accounts.
Without warning they ban my account and take my money.
Take your business elsewhere.
Date of experience: April 29, 2017
Hi Jerry,
It sounds like something unexpected happened with your PlayerAuctions account status and/or order.
Can you send me a private message with your PlayerAuctions username and your Order ID, so that I can investigate this for you?
Thanks,
Lei
Customer Support Manager at PlayerAuctions
Order is perfect and was handled with care. Told my seller to just mailbox it to me and dont message me not even a peep and thats just what he did. Sublime service.
Date of experience: January 17, 2023
Thanks a lot for the very kind review, Simon!
Hassle free deal it went very smooth. Seller was nice to talk to.
Will you bring back Payoneer? I am already a member when you had it but it was gone one day.
Date of experience: April 21, 2023
Thank you so much for the nice review, Chucky.
I'm very sorry but Payoneer is already removed; they ended their support for the product/purchase type of our site.
Happy with how my dispute turned out. I admit it took a little while for things to get rollin but when it does the communication was clear and just the way I wanted for the dispute to end. TY.
Date of experience: October 16, 2022
Thanks a lot for bearing with the process, Denzy. We're happy to hear about this.
If I could give playerauctions 0 stars, I would. I am generally calm and can't be bothered to go after lost money, but even after buying insurance in the case that an account I bought was recovered, I was not reimbursed. Their reasoning was that there was not sufficient enough evidence during their "investigation" even though I had provided screenshots that the account had been recovered but they then refused to provide me with any findings otherwise. If a seller deletes his account after and is not able to be contacted, is that not questionable? If a seller can't even be contacted for a dispute and provide answers, what kind of investigation was performed exactly? I asked for answers and was told that per there policy, they couldn't do anything.
It's my fault for not reading the policy but everyone else should be warned that if something goes wrong, their insurance will be of no help to you. It's risky buying accounts from random sellers in the first place, but it's just a risk you'll have to accept as buying the insurance is just an additional cost (waste of money) that you won't get back.
Date of experience: July 25, 2019
Hello, Lan,
Thank you for posting your concern in detail. I'm sorry for how your case turned out, and as explained by our support team, we require substantial/compelling evidence for cases like these.
If you have any further concerns, please contact us anytime at support@playerauctions.zendesk.com.
Best regards,
Richard
I've used playerauctions.com for over 14 years and never had an issue until this past week. Over the years they have been sold and rebought a couple times.
I purchased some warframe platinum and the seller contacted me promptly and the transaction was completed.The next day all the platinum was removed and the published suspended my game account. Due to their terms, the seller is completely protected and could technically buy platinum using a CC and do a chargeback after trading it away. This is what I believe happened to me, as the trade was pulled due to a chargeback.
PA took about 6 days to respond and say they can't do anything but contact the seller. The seller only spoke very broken English and has also not responded. Sad to say I was forced to file a claim for this scam and PA promptly suspended my account, which is fine since I will never use their site again.
You have been warned. It used to be good, but they are just a Chinese farm/scam site now. In case anyone from PA wants to investigate further and see what is happening here are my order #s, but you already said there is nothing you can do and suspended my account. (Orders: #******* & #*******)
Date of experience: August 25, 2017
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thanks a lot for the kind review and for bearing with any delays with the delivery, Timothy; much appreciated.