- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 hours
Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.
This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com
After payment the rest were done completely by the site. It's so convenient and I love this.
They wanted crazy amount of information but are not familiar with current ID's from my area of residence. Once information is given they make up an excuse for you to send more info that they don't need.
Tip for consumers:
Avoid this site at all costs
Hello CD,
I checked on this; I am incredibly sorry for the added documents requested. Please note that this is not merely an excuse, it would be against our interests to make the process longer. We asked for your additional info because you used a nickname on your real name information on the PlayerAuctions account. For us to do our work in avoiding fraud, we need customer information to be real.
Thank you for bearing with us; I saw that the order has proceeded and I really appreciate your patience with this.
Best regards,
Richard
For the most part, the company is solid. I recommend only buyers who have a solid rating from multiple people. Bought an account for league, and it got reclaimed. Bought to protection bc i had a feeling this would happen. PlayerAuctions doesn't do $#*! about it. They ask for evidence, and you can send in all the evidence you want. They don't do jack $#*! about it. Disputes just waste time. They don't help in any way, shape or form. After this whole messy process, they just banned my account.
Tip for consumers:
Don't use the site
Products used:
none
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Matthew,
I'm very sorry but as per checking, the evidence is insufficient. You have after-sale protection on the order that still lasts for 311 more days, so you may still send our team at support@playerauctions.zendesk.com new proof that you may be able to acquire in the next few days/weeks. Please let me know if you have any questions about this.
Best regards,
Richard
Tried buying some in-game supplies from a seller but I was notified I need to provide personal ID before they would confirm my payment. This includes 4 steps, of showing real life photo ID, screenshot of banking app, photo of you with your ID and other extremely dangerous info to give out.
This was for a total of $43.
Last year I bought something on this same sight for $63 with zero need for this type of privacy breach.
Imaging having to do this for Walmart, Amazon, Target, eBay, etc. Absolutely ridiculous.
Tip for consumers:
Unless you don't value your privacy and identity. STAY AWAY from this site. No merchant site should ever be asking for your personal information, and banking information.
Products used:
Tried purchasing some skilling supplies for Old School Runescape. Didn't provide photos of my banking app, and government ID so my purchase was never allowed to confirm after it was deducted TWICE from my bank account.
Hi Nicholas,
I'm very sorry if you didn't like this; buyers are always given the choice to send these or not. If they don't want to proceed, the order may be canceled anytime for a full refund. If you were charged twice, it means the Pay Now button was clicked twice or the page was refreshed. Kindly note that no merchant can't charge you without your authorization be it via a button or page submission. These will be automatically refunded back to you in full after a few days.
The reason we ask for these documents is to secure the payment process and avoid fraud. This aims to protect the payment account owner from fraud or unauthorized use. We function differently: we do not directly sell. Buyers on our site buy from sellers; users who are just like you. To protect their disbursements, to protect the site from fraud transactions, and again, to protect the payment account owner, we verify payments first — after that, the payment account is good to go without needing to verify again.
Hope this explains it, Nicholas. My apologies for any inconvenience caused.
Regards,
Richard
I've been waiting weeks for this $#*!ing bull$#*! support system to reply to me. I was buying something off of this website and they required me to send a picture of the credit card I used, my drivers license, and a picture of myself holding my drivers license. I sent it all, and they said it was "too blurry" too use. So I send another and they say it's still too blurry. Mind you i'm on a $#*!ing iphone 13 taking this picture in the clearest light. After the second set of images they just reply with vague responses like "Please follow the directions or there may be delays in your purchase" $#*! off. Never using this bull$#*! website again
Tip for consumers:
Don't. Use kinguin or something else this website is the slowest service i've ever experienced in my life
Products used:
not applicable
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Emilio,
I am so sorry about this. I checked and the selfies and portraits were great, it was the ID that we needed to be clearer since there were some pixelation and bluriness. I checked the order status and you still completed it — thank you very much, I'm very grateful. I understand it may have been stressful and for that, I am really sorry.
Best regards,
Richard
I've used this site multiple times and had no issues, but as of recently I'm waiting for over 12 hours to have my order approved. I sent all the proper information as requested by them and have not received anything. I tried contacting customer support multiple times and have not gotten a single reply.
Hello Jose,
I checked and the order is already canceled. I'm sorry for the delay that you had to eventually cancel this, but rest assured, the funds have been voided and you should get a full refund sometime this week. If you decide to order again, our staff can pick up where you left of with the verification process.
Best regards,
Richard
Payment could be faster and a live chat would be nice but otherwise the order completed correctly and there were no problems.
Thank you so much, Bobby. We're always doing our utmost to ensure verification tickets are processed quickly, but there may be times a slight delay may occur. We really appreciate your kind feedback.
They really came through with the leveling service. Seller updated me all the way and for a very minor delay (24 more hours), they threw in 5 extra levels. Outstanding imo.
Thank you so much for sharing the smooth experience you had, Trent!
I opened an account with these people so that I could purchase a World of Warcraft account when I tried To make payment it was denied because I used my wife's credit card in my name as not on it.
I completely understood this so therefore I have my wife open app her own account and try it again.
Her account got locked because she tried using the same credit card as when I tried it and they will not unlock her account.
So that. I can make a purchase.
This is very bothersome and we've spent about an hour trying to figure it out. And these people will not listen to reason.you are not able to call that accustomed or service at all because they will not return a call I. Have already tried 3 different times since last night.
I would hardly recommend that you go to one of the other sites to purchase anything related to world warcraft or other.
Hi Gerald,
I'm sorry, but orders with payments bearing a different name won't work due to anti-fraud, anti-theft policies on the site. Creating another account isn't allowed since we can only allow 1 account per user or household to avoid order collusion and feedback spoofing on the site. All your canceled payments will be fully refunded back in 7+ business days.
To help with this, I've now updated the real name on your original account to match your wife's payment account name so verifying with the same information will work on your first/original account. Our apologies for the inconvenience.
Regards,
Richard
I purchased a measly $14 on this site and I did not receive my items. I contacted support about this situation and they basically have not done a dam thing! Then it takes forever for them to even contact you. The seller on the site has basically been playing games with me and I can prove it! This is a scam sight stay the $#*! away unless you like giving your hard earned money away!
Hello Bryan,
Our staff has already frozen your seller's disbursement so they can mediate on the order and help you with this. This was done 3 days ago and your ticket number is: 737373.
Regards,
Richard
The deal was fully secure and the seller was very discrete about the trade. Love it.
Thanks a lot for sharing the positive experience you had, Elijah.
I list my account for sale on playerauctions.
A buyer take my offer on 2021-03-31, and then raise a dispute on 2021-04-01.
They said something incorrect with the username or password.
I replied on the same day with video evidence that show all the supplied account information was correct.
After my reply, there's no reply back from buyer.
I contact the playerauctions customer service, they said it should take 3 days of waiting for other party to answer or the system will automatically mark the dispute as solved.
Then I've waited for 8 days, nothing happened. I email them again to ask, but even the customer service didn't reply anymore to my e-mail from this point.
Beware when using this website. They said they will fully support their user, but for the truth it is not.
Tip for consumers:
Becareful
This site was recommended by a friend
Though I didn't like some parts, the site was mostly O.K. And works as intended
Thanks a lot for extending your patience with the payment process, Byron.
They have good safeguard for user to avoid scam. I sold my account and process was safe...tho bit strict but no issues happen
Thanks a lot for completing a sale on the site, Mateo.
Extremely easy to use but most importantly, it was a legit and safe experience. What's more, you have a lot of freedom in choosing the seller and the price you want for your order. Total buyer satisfaction.
Thank you very much for the awesome and kind review, Sean!
Seller never even bothered with the dispute yet won anyway, sent them proof account was reclaimed as they sent me a password reset request, showed my denied recovery attempt, showed them pictures of me playing the account along with my username prior to losing the account, seller even changed the accounts rare name i put on it. Yet i was denied because now i need to show proof the creator recovered it? But the company cannot provide me with details like that per their rules. The only person who can successfully recover the account is one who has all the creation details. Which were not provided upon purchase, they could have asked the seller to recover the account for me as he has that ability with the creation details, im out $290 and the account i put 8 months of work into. Nice investigation! You guys are beyond words.
Tip for consumers:
DO NOT USE THIS SITE , SCAMMERS ARE EVERYWHERE AND THE CUSTOMER SERVICE DOES A POOR JOB AT INVESTIGATING.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Hec,
I'm sorry but we did not receive sufficient evidence for this. Kindly note that when buyers purchase after-sale protection for the order, they agree to a set of terms for it where we require evidence for a refund to be processed: https://i.imgur.com/C632F9a.png
Further, we have no proof that the seller resold the account. If you were able to acquire evidence of this, please show it to our team via support@playerauctions.zendesk.com so we can investigate this.
Regards,
Richard
The layout of their website is very nice and easy to navigate. Easy to contact them should there be any issues and great team behind the business. Fast delivery by the seller. Did require me to send some proof of ID however support cleared my payment within 10 minutes of me providing the documents!
They endorse scammers! They try so hard to mask this fact. But make sure to check all the 1 star reviews! They tell everything you need to know.
I even made a 20 minute video explaining my whole experience and I still have not received anything in return. Not the account, nor a refund
Regrettably, my experience on this platform turned sour due to what appears to be a scam. The dispute resolution favored the seller despite clear evidence indicating otherwise. This ordeal highlights the importance of robust consumer protection and unbiased dispute handling. Transparency and fairness are crucial to prevent instances like mine and ensure a secure environment for all users.
Tip for consumers:
Disputes are a waste of time, they favor the scammers anyway. In no way they made sure that justice has been served
Products used:
I bought an account. Never received it and they favor scammers. So I am also not receiving a refund
Hi Johannes,
Your order is already frozen and being investigated. I'm afraid we did not receive sufficient evidence and the seller was able to refute the claim correctly by providing proof that the account's email was changed. We are ready to accept and review any other evidence you could send us; please contact us at support@playerauctions.zendesk.com (or you may simply reply back to any open ticket with us).
Best regards,
Richard
Never had any issues and communication was amazing. I do not mean this in a bad way but the seller was not a native english speaker but that was what made it awesome as his efforts were really impressive in asking me if I wanted to get it directly or via mail. He was super polite until the end. You can bet I'll be ordering from him again.
Thank you so much for the wonderful feedback for your seller and the transaction, Domee. If you could, please take the time to leave him feedback on the site as well, we're sure it will mean a lot to him.
I tried to buy an account from playerauctions. I paid via visa and tried to verify myself. They rejected everything and claimed I am fraud. When I am asking what went wrong I got everytime the same answer and preconfigured emails. I still don´t know what went wrong. So sad... Nevertheless merry christmas everybody
Products used:
online account
Hello Max,
I'm very sorry but our process determined that there are security considerations with the payment. Please rest assured, you were never called "fraud" at any time during the ticket conversation — we would never do that. What our agent said is: "in order to review payment fraud we review individual orders to verify that you authorize the payment."
We apologize for the inconvenience. Thank you for the kind Christmas wishes; we wish you a merry Christmas, too, Max.
Sincerely,
Richard
I had no problems. The verification can be overly strict but I'm still giving them a positive rate because the next order was much better completing in less than 30 minutes. Make sure to check the seller ratings carefully.
We're happy and honored by this; thank you so much for the patience, Owen.
Bought an account, everything seemed legit, after 3-4 weeks, password stopped working, and I could see it had been played on by someone else than me through a online stat tracking site.
I contacted support, was told by the chat guy to write an email, but as lots of other people state in their reviews nothing will happen from doing this anyways.
Avoid this site
Have nothing to say bad about the service. It was amazing and delivered correctly. Waiting for the payment takes a while but i guess its part of the security experience. Definitely buying from these guys again.
Thank you so much for the patience you've extended with your verification, Dennis. We really appreciate the kind rating!
My question is, do people really fall for this? Send me a selfie along with your government issued identification card!
Like, what? All I can say is, "You've been warned"! I'm waiting on my refund as of now. Never, Ever again.
Tip for consumers:
Save yourselves the headache!!
I'll update soon on how the refund transition worked out.
Products used:
None of them!
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Zaylow,
Rest assured, your payment will be fully and automatically refunded.
As for the verification, we have this in place to combat fraud and theft. I hope you understand, but online payments always come with a form of risk. To avoid fraud or unauthorized payments, we have to determine the identity of buyers and their authorization for the payment account being used. This ultimately protects YOUR payment account from possible theft.
Best regards,
Richard
I had a few issues with sending incomplete docs before but I'm willing to give it a 5 star because after following their suggestion to use Coinbase, the order actually worked. The transaction is legit and was delivered as described so that alone for me is good service.
Thank you so much for bearing with us and for checking our agent's suggestion email. I'm happy to know things worked out, Alan. Enjoy your order!
Gain trust and grow your business with customer reviews.
PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Thank you very much, Andrew. We're very happy to hear about your experience. :)